Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pod point charger has stopped working. Finally got an appointment for an engineer to visit… in 17 days time. Dreadful sarcastic customer support when I finally got through to a human. Thanks for the tip to use public chargers buddy except there’s only 4 in town and I’d have to push the car there to use them. Awful. Avoid this dreadful company.”

Helpful Report

Posted 9 months ago

“Device and installing was great, it's the app that is problematic. Got a new phone and Pod Points two step verification just does not work. No customer support just generic faqs. Device still works at home guess I just won't be able to use their public network, there loss not mine.”

Helpful Report

Posted 11 months ago

“Yes good initially but when it went wrong not very helpful as wanted £190 call out plus parts to rectify fault. They went on to say that I should have taken out their extended warranty. Lost faith in company and looked on call out fee as good money chasing bad so bought a Zappi Charger”

Helpful Report

Posted 11 months ago

“Perfect company for wasting your time. Support over phone almost not exist spent 49 min waiting for somone to pick the phone. Installer pop up today and said he was pushed by pod point for this installation and he is not ready because fuse board need small upgrade (I have sent plenty pictures of fuseboard and meter board) So If you are happy to book day off waiting for installer and he will refuse installation- this is perfect company”

Helpful Report

Posted 1 year ago

“The preliminary process seems a waste of my time as I provided a whole load of videos, pictures, drawings and measurements and agreed mounting point on the front of the house and understood there wasn't enough room in my meter box so there would be some additional equipment in the garage which was OK. Installer arrived today and instantly said it can't go where I wanted it as he couldn't get to the left hand side to fit some screws and so have had to have it down the side corridor to the house where I really didn't want it and there was loads of room in the meter box so that wasn't an issue so he could fit everything in there. As I say the initial process seems pointless as whoever reviewed all the info I was asked to provide didn't seem to understand the real world installation process and limitations. Had I known all this I would probably have gone with another provider who doesn't need access to screws down the left hand side of their unit so could have fitted it where I wanted it. As it is I'm stuck with an inconvenient placed podpoint. Disappointed.”

Helpful Report

Posted 1 year ago

“I am not so happy with the installation, there was always a fault when I put for charging. I had a seagull experience with customer services. I regret having podpoint”

Helpful Report

Posted 1 year ago

“The installer had no clue about how to use the new solar system. We have had awful service from the support team. They have closed the case despite us responding to emails. We still don’t have a system that will charge from our solar panels. My advice is don’t go near this company until they have sorted out how to use their new product”

Helpful Report

Posted 1 year ago

“Podpoint said it was charging. Car did not. No indication on charger that anything was wrong. Much wasted time could be avoided if chargers and all was improved to detect faulty chargers”

Helpful Report

Posted 1 year ago

“We have installed these commercial units but unable to get payments for usage by our customers , they do not answer emails and do not answer the phone , do not touch them , bunch of crooks”

Helpful Report

Posted 1 year ago

“Installation was very good couldn’t fault the engineer. However since my charger has stopped working and it took 6 emails back and forth to arrange an engineer, 2 weeks I have to wait. £30 help with charging after asking. However it’s cost over £200 now. Day of engineer coming 15 mins from deadline. No engineer unfortunately. Rebook eventually another 2 weeks just not good enough. I wish I had used another supplier. Awful response from them”

Helpful Report

Posted 1 year ago

“Had to wait too long to get it installed. It is faulty and they are saying i have to wait another two weeks to get someone to come and fix it. I am actually not sure how I am going ti cope unless I fast charge on way yo work which is hugely expensive / would not recommend them,”

Helpful Report

Posted 1 year ago

“We had a solo 3 charger installed on our property in preparation for delivery of our new electric vehicle. This was almost two weeks ago now, and the charger has never worked. We had made multiple phone calls and emails and there has still been no resolution offered and they appear to not know what the issue is. So we have been left with a charger we can’t use, which cost us just short of £1100 and are having to limit how much we use our new car until this is resolved and go to the nearest McDonald’s and pay £30 each time to charge our car. They are in no rush to find out what the issue is, it seems. We have had no correspondence at all, and offered no explanation as to what could be causing the issue.”

Helpful Report

Posted 1 year ago

“The installation was ok,but the charger solo 3 doesn't work already 3 times for the last 6 months So you have to call them ,proof that is not low voltage in your house, that is the charger fault All this procedure will take around 2-3 weeks waiting time , you have to spend your time and money on the public charging stations,they will not refund that So just try to find some other option to buy, hope the other company's are better”

Helpful Report

Posted 1 year ago

“Terrible experience. We paid for the podpoint and installation on February 10 and had to chase and chase. At every turn something went wrong at their end and really no interest from the customer support team. We finally got it fitted on March 30. A very poor experience. The engineer was very pleasant and I think very competent, just let down by the system. It is still not right though as we paid for a 3 phase installation and the charger is only giving single phase. We have been promised this will be looked into next week, we will see !”

Helpful Report

Posted 1 year ago

“Reading all the comment by people show's people have been very pleased, I have a had a terrible experience with Pod, They installed an EV charger , after installation I was told by engineer, He had good news and bad news. So the good news was it was all installed. Bad news was it's not working. He then told me that Voltage coming in was too high and the charger will not work. Never heard anymore from pod. It's still not sorted , I am going around in circle , SSE have told me it's not an emergency so they don't know when it will done. been over Six weeks! nothing has happened. got a new BMW sat around , Have no idea what I can do . I can't go and fit voltage control unit to drop the voltage down in case pods say that's going effect their charger. has anyone been unlucky like me ? if so what did they end up doing?”

Helpful Report

Posted 1 year ago

“I have now had to chase pod point five times on the installation process. The help line are delightful and helpful. It is a complete shambles of a business full of very nice but completely ineffective people.”

Helpful Report

Posted 1 year ago

“I booked my home charger January 2024, they asked me some photos and council permission as well I gave them then I was waiting nearly a month, no any response after I phone them then they said sorry we will contact you again they booked a appointment I was taken day off from work they didn’t come. Second time booked another appointment I take another day off Engineer came he refused work third time they fixed Three days day off £450.00 ladder rent +extra hours work 280.00 this is cost for my hot point charger”

Helpful Report

Posted 1 year ago

“Absolute cowboys. We requested they raise out charger rate to 7kwh, which they did. Now they've downgraded it back to 3.5kWh until we pay £150! Holding us to ransom, absolutely disgusting company, avoid them like the plague.”

Helpful Report

Posted 1 year ago

“The fitter arrived early and fitted everything well exposing and discussing all parts of the installation We are still waiting for the locking mechanism to be fitted which was paid for in advance”

Helpful Report

Posted 1 year ago

“A nightmare of a company to deal with, from installers refusing to carry out the job and blaming the initial surveyor for this, then also lying about there being asbestos and it was wet in the cellar area and cancelling the isntall on the day. This took months to evenutally complete and no gesture of goodwill from the company and still no refund for an item that was not installed. Given the choice I would've cancelled them, but there was a special deal on with the manufacturer of my car.”

Helpful Report

Posted 1 year ago

Pod is rated 4.6 based on 36,116 reviews