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Pod Point Limited Reviews

4.6 Rating 39,708 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,708 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order No 11283. Still not having a working charger after after placing the order more than a month. The installation engineer came in in a rush , did all the drilling cabling and put the unit and then saying there is no earth bonding he can visibly see at the front of the property and left it without enabling. Asking me to call another electrician to sort it out with incurs more cost for me. Engineer should have checked and informed me upfront so that I could have gone and installed with a qualified electrician who would have even sorted out the earth bonding what he was referring to . Also after doing the electrical installation no electrical safety documents were provided which is violating the regulations. I hope Pod point will review this and provide a solution.”

Posted 3 months ago

“Very disppaoiinted with the time it took from ordering and paying to actually having my charging point fitted. Ordered 28/10/23 and finbally got it fitted 18/01/24. Misscoumminiaction, emails sent to the wrong customer, me having to chase and getting no reply to emails, then having to wait 1 hrs 20 mins on hold on the phone. Now ive had the pint fitted it wont connect to the Wi-fi and the engineer that fitted it said he doenst have the knowledge to be able to do any more and that i have to call the custiomer service desk. Not good enough, no doubt that will be another 1hr and 20 mins of my life i wont get back. he said that some wifi connections wont work with this model, nobody told me that when i placed the order.”

Posted 3 months ago

“When I purchased by car from the dealer i was told that it would take 1-2 weeks - IT TOOK 6 WEEKS The customer survey form was really annoying in that you could not move on until all of the current page was complete and you could not save what you had completed and go back to it later - IT HAD TO BE COMPLETED IN ONE SESSION. I submitted 3 full surveys, answered an email and submitted another set of photos and an installation date was eventually set. Even though my survey was not queried in any way when the engineer arrived he COULD NOT FIT THE POD POINT ANYWHERE NEAR WHERE I HAD REQUESTED IT The very nice, friendly engineer (Ashley) could not complete the job in one visit as his testing equipment had not been returned from the calibrators since before Christmas When trying to Phone Podpoint you could be WAITING ON HOLD FOR LITERALLY HOURS listening to the worst on hold music imaginable (even after 30 seconds) Podpoint DO NOT REPLY TO EMAILS So you cannot easily phone Podpoint or email Podpoint, so I have my fingers crossed that nothing goes wrong with my charger and that I never have to contact the company again to put it right APPALLING SERVICE”

Posted 3 months ago

“I’m wait over two months to install the charger, I have booking They cancelled the booking without letting me know.”

Posted 3 months ago

“For anyone considering PodPoint as an option for a home charger installation, I would strongly advise to look elsewhere. My Solo 3 charger was installed 10 months ago. This went fine, but that unfortunately is the only positive to come from my experience with this company. I reported a fault that occurred a couple of times back in April and May. The odd fault here and there is to be expected, but the more recent unreliability of the charger along with possibly the worst customer service team I have ever come across, is nothing what you should expect from any firm. Having a charger which needed resetting several times after every fault, to find that a lot of the time it still wouldn’t charge, I am left unable to schedule charges because I never know when it’s going to work or not. This fault had become a lot more frequent over the last month or so. I reached out to PodPoint who had the first engineer out to me in December. The socket was changed on my charger wall unit. All seemed fine for a few days and then back to the frequent fault of not being able to charge my car at all. At this point, I was told that it would be arranged that I would get some credit on my account to at least use their public chargers, despite the inconvenience. I followed this up on several occasions, and of course, nothing was done! After contacting PodPoint again, a second engineer visit was arranged. I was told that the motherboard was to be changed. Upon the arrival of the second engineer, and please bare in that they have used contractors on both occasions, I briefed him on the persistent fault and what I had been told was to be carried out, to get the response ‘PodPoint don’t usually do that’ - regarding to the changing of the motherboard. Engineer was here for around 30 minutes, and because the fault wasn’t presenting in that short space of time, he did absolutely nothing and left. There is clearly no communication internally within customer service and seems that they tell you one thing and their engineers and colleagues another. His last job before Christmas - I’m now left with a charger that doesn’t work more often than it does, unable to charge my car how I should be able to over the festive period and a non-existent customer services line apart from emergencies. Followed this up on Tuesday after the new year. Spoke to several customer service advisors, and you get the usual ‘I’ll pass this on to my manager’ but refuse to give you a direct line or transfer you to a manager. Christian finally got in touch with me, a manager, who then advised I needed to be referred to the complaints team. I finally have a complaint ongoing with them, but no update from them as of yet. Spoke to customer services again, get the usual ‘I’ll get a manager to call you by the end of the day’. And again, no call back. Joey has since replied via email, and has offered to arrange a third engineer visit, for this time to be a ‘senior’ engineer, to supposedly carry out the work that the second engineer had refused to do. He has also refused a refund. I am still waiting for the manager to get in touch again. It’ll be the third and last time I will wait around for an engineer for a company that seems to just enjoy wasting your time. This will be taken further if it’s not resolved after this visit. I am currently waiting for the third appointment to be arranged - but again, because of the lack of communication and having to chase everything up, it’s the weekend. And again, non-existent customer service apart from emergencies. I strongly advise looking elsewhere if you need a reliable EV charger. Wish I’d have done more research before going with PodPoint! Will update accordingly if the issue ever gets resolved…”

Posted 3 months ago

“had POD Point installed last year (2022 March), worked well, till Dec 2023. emailed / called, was advised we will come back to you, but I had to chase, and chase. Now 2 weeks later, I am still with my home charger not working. called yet again today, now they have asked for photos... why was this asked much earlier. very disapointed with POD Pont customer service, they lack good/quick response.”

Posted 3 months ago

“It would have helped if they requested all the info before the installation”

Posted 3 months ago

“Installer sent damaged our gas central heating by not using cable access rods to feed the cable under our floor from outside and instead attempted to hook the cable with a jemmy bar taped to a long drill bit. This unprofessional installer managed to damage the central heating pipework resulting in loss of heating and hot water. Awaiting heating engineer and joiner to attend. Not happy at all”

Posted 3 months ago

“The service I have received from podpoint has to be honest been appalling. I can’t comment on the product because after nearly two months of owning an EV, I still do not have a working podpoint. I have spent hours on the phone trying to get this issue resolved. Spoken to numerous people always to be told it is a different department which I need to speak to. When I’m put through to that department they are all busy. I have been told six times so far that someone will call me back. No one has ever called me!! The last time I spent time on the phone with a representative filling out a form which I was told would ‘guarantee’ a call back. I’m still waiting for that phone call. I have written so many emails I have lost count. All of this has cost me considerable time and also cost a lot of money as I’m having to us public chargers. By your refusal to call me or deal with this issue I can only assume that now you have my money you do not care about providing the product I paid for. I would strongly recommend anyone to use another supplier. My experience of Podpoint has been terrible”

Posted 3 months ago

“Unclear electrical requirements from the outset, exceptionally poor communication including completely ignoring email and telephone requests for an update, lack of stock of required component. They don't even merit one star.”

Posted 3 months ago

“Ordering from pod point was simple and an important aspect for pod point is that you pay for everything up front. The customer service to arrange for the installation thereafter has been abysmal to the extent I thought I was being subject to a scam. I ordered my charger on 6th November and as I write this review - 29th Dec, installation is only partially complete. Key issues to be aware of are as follows: Following completion of the site survey the process for confirmation of cable routing / unit placement requires the customer to constantly chase up, you never speak to the same person twice, it takes between 30 and 70 mins to get through to someone who often cannot assist and the promised call backs are never made. Emails go unanswered and advice is inconsistent. For example, I was advised to buy the armoured and data cable as I had a section of cable that had to be routed underground externally and given links to some websites and data sheets and procured accordingly. I was then advised that pod point couldn’t verify I had bought the correct grades and it would be advisable for pod point to procure the cable on my behalf and have it delivered. Having spent over £100 on cable I then had to pay another £160 for pod point to procure the cable - if only they had offered this service in the first place! When I finally managed to get an installation date and an installer turned up he appeared unhappy with the site survey. He asked me about my incoming water supply and wanted to verify earth bonding of the water pipe. I advised that the incoming supply was plastic and this was n/a but as he needed to confirm this for himself he would do a test. He performed a test which he said proved the pipe needed earth bonding. I asked him to explain this - what test had he done/ acceptance criteria etc. so that I could discuss with my electrician but no explanation was given. The installation continued but I was advised that the charger would not be fully commissioned until I had earth bonded the water supply. Speaking to pod point did not help resolve the situation and I was left confused as to why this had not been a key aspect of verification during the pre install survey? The installer advised that this issue was a recurring problem. I called my own electrician and now know that the installer should have clarified that he was performing an earth impedance test and shown me the result. To date I am not clear what test the installer performed. I then arranged for my electrician to come to the house when the installer was due to return to complete the job so they could discuss the issue but the installer never turned up and no contact from pod point to advise why. I phoned them and after another 30 min wait was advised the installer had called in sick. My electrician performed an earth impedance test which returned a value demonstrating that the supply is plastic and we have sent the results of this along with the electrical certificate for the house which also states that the incoming supply is plastic pipe work. I am currently awaiting confirmation that this will be sufficient evidence to enable the install to be completed and the charger commissioned. If your water supply earth bonding is not accessible for visual verification, ensure you have the details of your water supply pipe work available and speak to pod point about any on site verification with regards to earth bonding prior to install as this will take up valuable time on the day. The gas supply earth bond was easy to check as it could be viewed adjacent to the meter. I have sympathy for the phone operators who have a varied degree of knowledge and are often unable to assist with queries or offer any form of escalation to more experienced member of the team during a call. Very frustrating and very dissatisfied with the service provided and as yet, I am unable to comment on the performance of the charger itself as the work is incomplete.”

Posted 4 months ago

“I separately organised for our local electrical company (who is also a pod point installer) to do all the preparatory work. I then ordered the charger from pod point and explained it would be a very simple installation since all the preparatory work was already scheduled. I asked whether the same electrical company could do the installation of the charger. 1. My order could not progress until I could photograph the finished electrical preparatory work. Why couldn't pod point call the electrical company (who is one of their installers) to confirm what they were doing and what would remain to be done to connect the charger? As a result we went extra weeks with a car without charger 2. Having had the preparatory work done and then submitted the photos, we waited 6 weeks before anything happened. 3. Then an installer had to come just to inspect the preparatory work that had been done - he could have just called the local electrical company. 4. There are multiple deliveries over the next few days with little or no warning. Luckily I was at home that entire week - had I not been at home one of those days, the whole process would have been further delayed. 5. The installer turns up. He asks why I didn't just get the local company who did the preparatory work to do the installation since he knows they are an approved installer and they are much closer to our house. You can imagine my frustration when he tells me this since that is exactly what I had tried to tell Pod Point multiple times 6. The installer leaves with my garage now covered in dust from the drilling, bits of cable and plastic packaging on the floor and empty cardboard boxes lying around. I don't usual bother writing reviews but my experience was so poor I feel like others need to be warned”

Posted 4 months ago

“I cancelled my order this week after waiting for 2 weeks for someone to schedule my installation (or even call/email me to discuss it). On my last call (of three) with them (waited for 75 mins on the support line, 17th in the queue), I was told that my install was non-standard and they would need to take that in to account when scheduling. Non-standard was 1 extra metre of cable !! The word 'would' clearly meant that they hadn't bothered to try and schedule it yet. When I said I'd better cancel the order they immediately said ok we'll sort it out and jumped off the phone as quickly as possible. My guess is that they are very understaffed.”

Posted 4 months ago

“months of complete stress / disappointment and poor service. 3 cancellations 2 inspections completed over 2 months. Installation was not possible due to a tile that needed to be removed. Honestly the worst experience I’ve had with any company. The first cancellation was due to being sick, the second cancellation the guy left the job. The third cancellation the engineer went on maternity leave. The first inspection was not completed properly so needed a second inspection. After numerous dates and time wasted, pod point did another inspection, this time they were happy and provided an installation date. Engineer/inspector was the same guy as installers (Anthony) he was very rude to my elderly parents. On installation day, he wanted £750 cash to do the job or threatened to leave. Today i’ve tried cancelling this job to be given a refund, however when calling customer services, they are unable to do anything except speak to the manager Bob Harris who refuses to answer my calls or address this issue. The same person who has been my account manager through all these problems. We have been completely let down by podpoint. There is no complaints procedure. I’ve wasted hours of my time trying to sort this out. Save yourselves the hassle and don’t use this company. Our job is straight forward on the ground floor. Yet months of disappointment has left me feeling very let down.”

Posted 4 months ago

“Installation was rushed by your operative "Frank". The installation around the meter area is ugly and I'm not sure it meets the requisite regulations. The mains splitter/terminal box is mounted directly to the wall along with your cutout. Normally I would have expected these devices to be mounted on a separate meter board. All the meter seals have been removed and I assume I've now got to get EDF to replace them.”

Posted 4 months ago

“Very bad to get them contacted. Customer care is not very helpful”

Posted 4 months ago

“I had to chase to book a slot. Technician was late with no communication.”

Posted 4 months ago

“The whole process to try and get a Podpoint technician out has taken over a month. I had to try charging it on another charger, take photos, call in several times before I was referred on to the technical support team who now just keep sending an automated email with dates I can't be at home rather than picking up the phone and booking a time which would take about 5 minutes. I also can not comprehend why it takes over 24 hours for the next email to come through, by which time the dates I've given are probably no longer convenient. Quite frankly the process is shambolic. I most certainly wouldn't be recommending anyone else to choose Podpoint for their home charger. ”

Posted 4 months ago

“Pod point installed where I indicated and very neat, however the engineer didn't check the cable would reach the cars charging point correctly, basics 101. I also requested power surge protection which was missing. Contacted engineer immediately who was more worried about his next appointment than sorting mine out, said he checked it would reach but he went to the wrong side of the car and didn't ask me but instead assumed. Cant get hold of anyone in customer services as constantly on hold which is infuriating, been dropped out once when I got to caller 4 from 13, now trying again so even more angry. Engineer replied via text saying I will be contacted. What has happened to coming back and putting it right like a decent trades person would? Appalling customer service considering the cost of the installation.”

Posted 4 months ago

“Terrible installation experience: impossible to find contact details on the website, emails take an age to receive a response to, fitting v poorly arranged.”

Posted 4 months ago

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Pod Point Limited is rated 4.6 based on 39,708 reviews