I cancelled my order this week after waiting for 2 weeks for someone to schedule my installation (or even call/email me to discuss it). On my last call (of three) with them (waited for 75 mins on the support line, 17th in the queue), I was told that my install was non-standard and they would need to take that in to account when scheduling. Non-standard was 1 extra metre of cable !! The word 'would' clearly meant that they hadn't bothered to try and schedule it yet. When I said I'd better cancel the order they immediately said ok we'll sort it out and jumped off the phone as quickly as possible. My guess is that they are very understaffed.