Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and communication. I signed up on 4th September and I’m still waiting for my installation. Nobody seems to take responsibility, my messages are being ignored, and getting a clear answer from anyone is almost impossible. The customer support has been really disappointing. The people I’ve spoken to don’t seem to have the information needed to help or resolve the issue. I’m fed up with constantly chasing for updates and getting nowhere. I wish I’d read the reviews before signing up. Based on my experience so far, I would strongly advise others to think twice before signing up.”

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Posted 4 days ago

“The Only issue was from point of application I had to chase several times for an update. After I completed the application no quote was supplied and i had an Engineer come today to install. I still dont know how much this will cost. Engineer was very professional , tiday and polite. Did a great job in no time at all.”

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Posted 4 weeks ago

“A neat and complete installation, the time taken was much longer than anticipated @ over 6 hours”

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Posted 1 month ago

“Rob Ward the engineer who arrived at my property today has been nothing but examplery with the info and work he has carried out to resolve the issue with my pod point charger. Customer services has been excellent too from th moment I raised my issue.”

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Posted 1 month ago

“Impossible to get a charger installed. POD completely disinterested, no urgency, poor communication and just a load of stress / hassle for nothing from my perspective. Go elsewhere.”

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Posted 1 month ago

“Horrendous company. Chargers break down regularly or last week's out of warranty before breaking. If you want it repaired be prepared to have to ring customer service for over a week before they agree diagnostics won't cut it and an engineer needs sending out. Then br prepared to wait nearly 2 weeks for them to actually schedule an engineer to come out. Be prepared to be fobbed off every time you ring, false promises of call backs and numerous emails getting ignored. I've had a broken charger for nearly 2 weeks and still not date for an engineer to visit after paying £190 when it was literally weeks out of the 2 year warranty. HORRENDOUS COMPANY!!!”

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Posted 1 month ago

“The worst customer service. Being kept on hold for long periods to speak to Project managers or sales teams. They ask the same questions over and over again and cut off phones.”

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Posted 3 months ago

“Had our pod fitted yesterday by Cory Andrews from Aero Conditioning and what professional installation it was. Turned up at the agreed time, was smart professional and extremely helpful. Potentially the instal could have been a disaster as we had been sent the incorrect cable in advance but Cory sorted the issue unflustered and carried out a superbly neat job. Cannot recommend enough.”

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Posted 4 months ago

“Honestly the worst customer service. Incredibly poor and inept at supporting their customers considering the hefty price you pay. Didn’t hear a thing for over a week when purchased. Had to ring up to see if anyone is going to respond. My project manager, Lade Adeyemi, responded. Every single time I emailed him, I had to rang a few days later to ask someone to get him to email me back. He always emailed within the hour of being asked. I rang a total of 5 times asking Lade to respond. Then I get Phillip Millis installing my charger point. My mother in law offered a tea and accidentally put in sugar. He got really angry about this. Offered him a coffee instead and he aggressively said “NO SUGAR” three times. My 18 month daughter was present at this point too. My wife came home and again, got really angry because we have accidentally provided him a wrong password. It was missing ONE letter. He got angry at my wife for this and walked off to finish installing. Upon finishing and leaving, wife asked for his name, he asked why, she said for feedback because Pod have been poor. He got angry because he didn’t receive an apology for the password (grow up), and walked off before saying “I’m 55 years old and you’re treating me like a little boy”. If you’re in the Surrey/West London area, AVOID. You pay such a large amount for absolutely poor customer service.”

Helpful Report

Posted 4 months ago

“The charger continuously has a problem that is intermittent and not resolved by customer services. A red light comes on when trying to charge and this can happen at the beginning or in the middle of charging. I have been left with no or little charge when going in long journeys. Customer service are helpful but don’t always resolve the problem. The sometimes say it is the charging wire when it clearly is not. Despite many contacts with podpoint no one has been out to replace or look at the charger”

Helpful Report

Posted 4 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 4 months ago

“Great service, engineer arrived in time, worked to the time scale I had available, showed me what to do with the app - great installation”

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Posted 5 months ago

“Excellent service, very tidy installation”

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Posted 5 months ago

“Very informative re info regarding installation arrangements and timings. The engineer was very efficient. Explained all we needed to know. Told us re App we could use. Very impressed with neatness of installation. Definitely recommend to any friends that might be needed the service. Thank You”

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Posted 5 months ago

“Excellent. Great Communication. Not long to wait ford fitting. Highly recommended. The installer Josh did a fantastic neat job and cleaned up everything after he had done. The installation itself was quick and went smoothly.”

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Posted 5 months ago

“Good communication and easy process to order and get the charger installed. The installer was neat and tidy and did a great job.”

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Posted 5 months ago

“Device good, ordering process through Mazda was poor”

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Posted 5 months ago

“I first of all had tubale tying to transer Photos from my phone to my PC and needed help from my delership, but once this was dune all was well. I was offered a canclation for a Sunday which I was verey surprised and exsepted, I receved a 12pm comformation booking. Edward Howard my installer arived 1 hour early and began work explaining things straightaway as he was prpearing thing as we talked he was very polit and frendly. The work was completed within the 2 hour slot the work was very clean and removing all packaging befor leaving. Thank you for such a good service. Mr P Clarke”

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Posted 5 months ago

“Despite our frustration and unfortunate experience of waiting nearly two months of installation, along with poor communication and unprofessional handling of the situation, these concerns were outweighed by the excellent service provided by the engineer named Eddie. He was helpful and guiding us throughout the set up process, including the app and completed the installation efficiently. The work was carried out quickly and the area was left clean and tidy afterwards. We are grateful to the engineer and appreciate his professionalism. We hope there will be no further issues moving forward, however, should any arise, we would expect improved communication and more direct contact with the company.”

Helpful Report

Posted 5 months ago

“Used EDF to arrange a home charger, they use Pod Point to instal. 1st install date cancelled apparently van broke down, 2nd install date engineer turned up to say he could only do a partial install as did not have a charger to install, 3rd install date engineer arrives to explain he did not have a charger to install as it had not been delivered. We are now at 5 weeks and still no charger yet they have taken our money. Now have to wait another 2 weeks for a date to instal again. Terrible service, would not advise using them”

Helpful Report

Posted 5 months ago

Pod is rated 4.6 based on 36,144 reviews