Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

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Posted 4 days ago

“I got scammed but SARAHARMSTRONG733 AT GMAIL came to my rescue.”

Helpful Report

Posted 4 days ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

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Posted 1 week ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

Helpful Report

Posted 1 week ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

Helpful Report

Posted 1 week ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

Helpful Report

Posted 1 week ago

“TRAZEVAULT * COM showcases a solid dedication to professionalism, efficiency, and delivering results-oriented legal solutions. Their team is highly knowledgeable, responsive, and committed to securing the best outcomes for their clients. I strongly recommend their services to anyone in need of dependable and effective legal recovery assistance.””

Helpful Report

Posted 1 week ago

“Not great, in my experience to date. Signed up and paid the deposit on 10.8.25, then was out of the country for a few days. Completed the self-survey on the 23rd. and submitted it, pictures and all. Heard nothing. Rang. Put on hold for 20+ minutes and eventually hung up. E-mailed customer services. Nothing. I couldn't, in all truth, recommend it.”

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Posted 2 weeks ago

“Hope Rekindled, Funds Recovered.”

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Posted 3 weeks ago

“Unique Recovery Firm — Professional Solutions for Scam Losses.”

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Posted 3 weeks ago

“The people at Pod who take your money are good. Boy are they good. After twenty minutes of talking to an advisor I couldn't wait to shovel my cash into their account. And the engineer who fitted the thing three weeks later was brilliant. He was smart, cheerful, worked hard and tidied up afterwards. And he turned down a second cuppa, which is a rare thing. It was the people in the middle, the organisers, who spoiled the process for me. The guy who hung up on me 'cause I expressed disappointment at my 'two week' wait being extended to three. And the person who forgot to call with the new appointment date, leaving it entirely to chance whether or not I was at home when the doorbell rang. These people should try to get a refund for the cost of their customer care training, it's not working. Would I use Pod again? Probably yes, so much was good and the thing looks nice on the wall and works fine. Perhaps EDF, the new owners can sort out the dead wood in the office?”

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Posted 2 months ago

“I found the experience very calm and informative. The engineer was polite and clean. He positioned the pod in the best place to ensure it did not look out of place. The whole process of installation was quick.”

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Posted 2 months ago

“Nothing wrong with the Pod Point itself, but people should be warned, if you need any ground work done, DON'T ask Pod Point to do it. I was charged just under £1000.00 for a man to come and dig a small trench (using a spade, no other equipment) to lay a 2 metre pipe underground to run their cable. He took less than 2 hours. The excuses for the exorbitant costs - they use subcontractors, so have no control over the pricing and the contractor had to come a long way !!! I complained and complained and asked for them to reconsider, but to no avail. Basically ripping off their customers.”

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Posted 3 months ago

“Extremely poor experience with misleading pricing and hidden charges. Ordered EV charger for £999 presented as complete installation cost, but Pod Point incrementally added £380 for "groundworks" and £200 for "extra labour" - total increased 58% to £1,579. Each charge was revealed only after previous payments made, preventing informed decision-making. Communication was poor throughout with week-long delays responding to emails and failure to provide VAT invoice for business purchase after 28 days. Installation route was misunderstood despite providing clear video evidence. "Standard installation" terminology is misleading when they know additional charges will apply. This appears systematic rather than isolated incident. Installation remains incomplete after paying £1,379. Have written a formal complaint to the company. If I don't receive a response within 10 days, I will be filing complaints with Trading Standards via Citizens Advice Bureau. The incremental charging approach is unacceptable - choose a company that provides honest upfront pricing instead.”

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Posted 3 months ago

“Never use podpoint. Shocking service. Had my podpoint for 6 weeks and still not working. Mercedes recommends them but not sure why.”

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Posted 3 months ago

“On star seems to be too generous for this company. Engineer booked but did not turn up to assess the job on 2 occasions. The call centre staff are very lovely but unable to action anything. The domestic project manger takes 5 days on average to respond to emails and will not take or return my calls. There is no consideration of booking appointments when I am available despite me giving them multiple dates. I am still waiting for my EV charger which I paid for 6 weeks ago. Appalling.”

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Posted 3 months ago

“Abysmal service Abysmal service. Charger under warranty. I have been calling them for 48 hours as the charger does not work. I am just getting through to a call centre who are saying it is raised with our technical team, no engineer has taken the job yet! They can not tell me when someone will come out. They are literally doing nothing. I asked to speak to a manager and they just hung up the phone on me!!!”

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Posted 4 months ago

“Absolutely useless. Worst organisation I have dealt with. No telephone number to contact them. Contact by email takes them several days to get back to you. The Pod Point charger itself is a piece of chunk. Parts constantly fail.”

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Posted 5 months ago

“I just purchased a Pod Point which was delivered one week ago and after using it for a few days it broke and upon contacting Pod Point which is very difficult. Finally they want to send an engineer on the 2nd of April. I just purchased this a week ago and it got delivered installed And now I have to wait almost 2 1/2 weeks for someone to come round to have a look after just using it for a few days ridiculous.”

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Pod Reviews