Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,121 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,121 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre Survey Process was simple to follow, communication was good. Installer was excellent - I had an electrician working at my property the same day - he was impressed with the quality of installation.”

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Posted 4 hours ago

“Their swift response and unwavering professionalism turned a stressful situation into a smooth and reassuring experience. I felt genuinely supported every step of the way, and their clear, honest communication gave me a sense of comfort and trust. I’m truly grateful for the care and dedication they showed while helping me resolve my withdrawal issue.”

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Posted 5 days ago

“Eddy did an excellent job installing our electric car charging pod—professional, efficient, and very tidy throughout. He explained everything clearly and made the whole process smooth from start to finish.”

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Posted 2 weeks ago

“Josh from Pod Point was fanstastic... perfect install with such accuracy and perfection. An amazing engineer who really did a great job and a fantastic representative for his company. A very satisfied customer!”

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Posted 2 weeks ago

“Helpful ordering on phone and online chat”

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Posted 2 weeks ago

“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication. They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”

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Posted 3 weeks ago

“Their diligent management of the process resulted in a straightforward and prompt withdrawal.”

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Posted 1 month ago

“From the beginning, their professionalism and swift response stood out. They handled my withdrawal issue in an organized and effective manner, ensuring everything moved forward smoothly. Their clear explanations and regular updates brought peace of mind during the process. I truly value the commitment and attention they gave to my case.”

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Posted 1 month ago

“PRESLEYCOUP.ORG Their support helped resolve my withdrawal issue quickly and effortlessly. I’m genuinely thankful. ”

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Posted 1 month ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 1 month ago

“Their prompt intervention made the resolution of my withdrawal matter straightforward and stress-free.”

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Posted 2 months ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to VEILFORTE.ORG, for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”

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Posted 2 months ago

“Great service, with a charger installed and cabling needed around the back of my house. The ordering process was smooth; there was just a hiccup with the main booking confirmation form not sending, but it was resolved via email. The installation engineer was excellent and the I also received good customer service from William, before and after the installation.”

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Posted 4 months ago

“Just be careful if you have one put on the wall if you live in a flat run by Sanctuary Housing, Podpoint will charge you .45p per kwh instead of connecting to your own smart meter in the block where you can get .08p per kWh.”

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Posted 5 months ago

“Not great, in my experience to date. Signed up and paid the deposit on 10.8.25, then was out of the country for a few days. Completed the self-survey on the 23rd. and submitted it, pictures and all. Heard nothing. Rang. Put on hold for 20+ minutes and eventually hung up. E-mailed customer services. Nothing. I couldn't, in all truth, recommend it.”

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Posted 7 months ago

“The people at Pod who take your money are good. Boy are they good. After twenty minutes of talking to an advisor I couldn't wait to shovel my cash into their account. And the engineer who fitted the thing three weeks later was brilliant. He was smart, cheerful, worked hard and tidied up afterwards. And he turned down a second cuppa, which is a rare thing. It was the people in the middle, the organisers, who spoiled the process for me. The guy who hung up on me 'cause I expressed disappointment at my 'two week' wait being extended to three. And the person who forgot to call with the new appointment date, leaving it entirely to chance whether or not I was at home when the doorbell rang. These people should try to get a refund for the cost of their customer care training, it's not working. Would I use Pod again? Probably yes, so much was good and the thing looks nice on the wall and works fine. Perhaps EDF, the new owners can sort out the dead wood in the office?”

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Posted 9 months ago

“I found the experience very calm and informative. The engineer was polite and clean. He positioned the pod in the best place to ensure it did not look out of place. The whole process of installation was quick.”

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Posted 9 months ago

“Nothing wrong with the Pod Point itself, but people should be warned, if you need any ground work done, DON'T ask Pod Point to do it. I was charged just under £1000.00 for a man to come and dig a small trench (using a spade, no other equipment) to lay a 2 metre pipe underground to run their cable. He took less than 2 hours. The excuses for the exorbitant costs - they use subcontractors, so have no control over the pricing and the contractor had to come a long way !!! I complained and complained and asked for them to reconsider, but to no avail. Basically ripping off their customers.”

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Posted 10 months ago

“Extremely poor experience with misleading pricing and hidden charges. Ordered EV charger for £999 presented as complete installation cost, but Pod Point incrementally added £380 for "groundworks" and £200 for "extra labour" - total increased 58% to £1,579. Each charge was revealed only after previous payments made, preventing informed decision-making. Communication was poor throughout with week-long delays responding to emails and failure to provide VAT invoice for business purchase after 28 days. Installation route was misunderstood despite providing clear video evidence. "Standard installation" terminology is misleading when they know additional charges will apply. This appears systematic rather than isolated incident. Installation remains incomplete after paying £1,379. Have written a formal complaint to the company. If I don't receive a response within 10 days, I will be filing complaints with Trading Standards via Citizens Advice Bureau. The incremental charging approach is unacceptable - choose a company that provides honest upfront pricing instead.”

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Posted 10 months ago

“Never use podpoint. Shocking service. Had my podpoint for 6 weeks and still not working. Mercedes recommends them but not sure why.”

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Posted 10 months ago

Pod is rated 4.6 based on 36,121 reviews