Ordering from pod point was simple and an important aspect for pod point is that you pay for everything up front. The customer service to arrange for the installation thereafter has been abysmal to the extent I thought I was being subject to a scam. I ordered my charger on 6th November and as I write this review - 29th Dec, installation is only partially complete. Key issues to be aware of are as follows: Following completion of the site survey the process for confirmation of cable routing / unit placement requires the customer to constantly chase up, you never speak to the same person twice, it takes between 30 and 70 mins to get through to someone who often cannot assist and the promised call backs are never made. Emails go unanswered and advice is inconsistent. For example, I was advised to buy the armoured and data cable as I had a section of cable that had to be routed underground externally and given links to some websites and data sheets and procured accordingly. I was then advised that pod point couldn’t verify I had bought the correct grades and it would be advisable for pod point to procure the cable on my behalf and have it delivered. Having spent over £100 on cable I then had to pay another £160 for pod point to procure the cable - if only they had offered this service in the first place! When I finally managed to get an installation date and an installer turned up he appeared unhappy with the site survey. He asked me about my incoming water supply and wanted to verify earth bonding of the water pipe. I advised that the incoming supply was plastic and this was n/a but as he needed to confirm this for himself he would do a test. He performed a test which he said proved the pipe needed earth bonding. I asked him to explain this - what test had he done/ acceptance criteria etc. so that I could discuss with my electrician but no explanation was given. The installation continued but I was advised that the charger would not be fully commissioned until I had earth bonded the water supply. Speaking to pod point did not help resolve the situation and I was left confused as to why this had not been a key aspect of verification during the pre install survey? The installer advised that this issue was a recurring problem. I called my own electrician and now know that the installer should have clarified that he was performing an earth impedance test and shown me the result. To date I am not clear what test the installer performed. I then arranged for my electrician to come to the house when the installer was due to return to complete the job so they could discuss the issue but the installer never turned up and no contact from pod point to advise why. I phoned them and after another 30 min wait was advised the installer had called in sick. My electrician performed an earth impedance test which returned a value demonstrating that the supply is plastic and we have sent the results of this along with the electrical certificate for the house which also states that the incoming supply is plastic pipe work. I am currently awaiting confirmation that this will be sufficient evidence to enable the install to be completed and the charger commissioned. If your water supply earth bonding is not accessible for visual verification, ensure you have the details of your water supply pipe work available and speak to pod point about any on site verification with regards to earth bonding prior to install as this will take up valuable time on the day. The gas supply earth bond was easy to check as it could be viewed adjacent to the meter. I have sympathy for the phone operators who have a varied degree of knowledge and are often unable to assist with queries or offer any form of escalation to more experienced member of the team during a call. Very frustrating and very dissatisfied with the service provided and as yet, I am unable to comment on the performance of the charger itself as the work is incomplete.