When I purchased by car from the dealer i was told that it would take 1-2 weeks - IT TOOK 6 WEEKS The customer survey form was really annoying in that you could not move on until all of the current page was complete and you could not save what you had completed and go back to it later - IT HAD TO BE COMPLETED IN ONE SESSION. I submitted 3 full surveys, answered an email and submitted another set of photos and an installation date was eventually set. Even though my survey was not queried in any way when the engineer arrived he COULD NOT FIT THE POD POINT ANYWHERE NEAR WHERE I HAD REQUESTED IT The very nice, friendly engineer (Ashley) could not complete the job in one visit as his testing equipment had not been returned from the calibrators since before Christmas When trying to Phone Podpoint you could be WAITING ON HOLD FOR LITERALLY HOURS listening to the worst on hold music imaginable (even after 30 seconds) Podpoint DO NOT REPLY TO EMAILS So you cannot easily phone Podpoint or email Podpoint, so I have my fingers crossed that nothing goes wrong with my charger and that I never have to contact the company again to put it right APPALLING SERVICE