Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pod Point Limited Reviews

4.6 Rating 39,718 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience - wish I had done my homework and chosen another home-charging partner. Appalling customer service. The manager not bothering to make contact to explain why we were misadvised. Poor quality of installation - still unanswered questions on whether the wires used are BSI standard (another electrician questioned this but, as yet, Pod point haven't confirmed.”

Posted 6 months ago

“Messy, left rubbish and dust everywhere. Not professional staff wither. Was on his phone the whole time to his mates, talking about mistakes made on his jobs the week before, swearing. Wouldn't recommend it.”

Posted 6 months ago

“Endless stress dealing with pod point. Pod point do not survey your house, they do it off pictures/videos. This resulted in us being quoted nearly a thousand pounds extra of work. THREE months later and endless emails/phone calls someone attended our property to survey. The extra work quote was now £54! I’ve never dealt with such a difficult unhelpful company. The outlay of 3 months of public charging points and the inconvenience too. I wouldn’t not recommend pod point. However Hayden who finally come out to help, was very helpful in advising and then eventually installing”

Posted 6 months ago

“You didn’t turn up and only told me after the appointment.”

Posted 6 months ago

“A engineer turned up at my property without calling ahead to give prior knowledge of ETA. When drilling through my external wall the engineer caused the external face of the brick to splay (Break and fracture) I asked if the engineer could please cover the damaged brick caused by his workmanship with a cover plate to which he said NO and the only option was to either apply some silicone to cover the hole or some cement. I advised that this was not acceptable as this would appear untidy as a finish and above all else to my reckoning a sub-standard installation. I then tried making contact with Podpoint and eventually after 25 mins waiting to get through to a representitive I was then diverted to another department and eventually a employee by the name of Raymond took my call i explained all of the above and was told that the engineer would NOT be covering the hole with a coverplate as is necessary and that another podpoint engineer would have to come out and have a look. I stated that the engineer at this point had only been on this job for approx 90 mins and would still have plenty of time left to source and supply and fit a coverplate but then at this point was advised that the engineer was refusing to do this. At this point the engineer was speaking to Raymond and then finished the call without me speaking to Raymond to see what was going to happen. I then tried to call podpoint again but after waiting for 20mins and not getting anybody to take my call I gave up. As it stands I have a shelf that i am now unable to fit back into its location due to where the fitter has fitted the breaker and externally a damaged brick and a hole in the wall causing a cold spot coming into my property. I will NOT be recommending Podpoint to anybody going forward and shall be taking up this matter with my employer Mitie Ltd.”

Posted 6 months ago

“Very poor customer service and very slow to fix faults. Charger unreliable and fails when you need it. It then takes 10 days to get an engineer to visit. Poor communication and lack of care.”

Posted 7 months ago

“Install of podpoint was a long arduous affair to get to the stage of a simple install. Installers have installed the unit ok, however they damaged and broken my consumer unit door so it no longer locks with a key. I called the engineer an and they dismissed it as nothing they can do as don’t have the ability or tools to fix it. Not happy at all and will be looking for podpoint to rectify the damage they caused.”

Posted 7 months ago

“Where do I start ? After a really long day coming to Margate from London to visit my sick relative in hospital along with my two elderly sisters. Decided I would charge the car for an hour to ensure we would get home. I plugged the car into a pod point charger and off we went to have a warm drink came back an hour later to find I could not release the cable, I called pod point and they tried several times to release from the main system, however that did not work, the telephone advisor told me someone would call me to help, which he did , I tried several things to no avail, he then told me he would need to come to my assistance, when I asked where he was coming from as he was the only one on call, weston super mare 4 hours away . I’m absolutely shocked that this was the closest person who was able to assist us and he would not get here until after midnight, the time I called was 19.40 tired , hungry, and totally fed up with this appalling service I will not be using pod-point again and most certainly will not recommend to anyone. The government are encouraging people to buy electric vehicles, but need to monitor how the providers can offer proper support to their loyal customers. Only having 1 person on call for the night is ridiculous. There needs to be more staff on call over the uk, may I Suggest they train more staff. I hope no one else needs assistance because they will have a long wait.”

Posted 7 months ago

“Ordered 6 months ago Car arriving today and nothing from Pod Point.”

Posted 7 months ago

“From day one customer service was disgraceful. No phone calls, emails to say appointment cancelled almost 7 week from paying to installing. Only good experience was the fitter James. Would not recommend this company”

Posted 7 months ago

“Utterly dreadful experience. The engineers that come out are brilliant - couldn’t be any nicer. However the booking experience is chaotic at best. You need to battle to get the central booking team just to keep the installer on-site and not go off to another job. The problem is they take all your money up front, promise a good experience then it feels like they hold you to ransom. Because I had already paid up front and the job had eventually started I continued with the process. Could not wait another month using a three pronged plug to charge the car or I would have cancelled the job. The installers themselves are brilliant.”

Posted 7 months ago

“Been having WiFi connections problems since installation over 2 yes ago. This does no effect any other device I have connected to my WiFi. It's intermittent but has gradually got worse over time to present day where I can no longer reconnect manually following the podpoint guide. On one occasion it was suggested there was a motherboard fault but at no time could I get an engineer to come. I am now no longer able to use the timed settings in the podpoint app to take advantage of cheap electric overnight and the only way to do this is to stay up until 12:30 at night and then plug the charger into the car, else I have to charge at the more expensive day rate. It's getting rediculous so I have decided to lodge a formal complaint. Just waiting for someone to send me the complaints procedure. If I don't get it it I guess I'll have to go through the Ombudsman. Appalling service. Such a shame cus when the charger does work it's great and the app is very useful.”

Posted 7 months ago

“The App is not user-friendly. staff member tells you what they think is right to finish the call at that point. I would not recommend it to anyone. They did not explain the app or the reason behind having a key lock.”

Posted 7 months ago

“The Pod Point has been fitted to our property for 6 days and hasn't worked yet. Several attempts to arrange a replacement has failed. I asked for it to be removed and refunded the money, so i may buy from another supplier, I was cut off.”

Posted 7 months ago

“I cannot complete as there isn't any facility for negative stars”

Posted 7 months ago

“Poor experience from start to finish”

Posted 7 months ago

“Awful. Bought the car 5/5/23, pod point installed 18/8/23 and it’s the wrong one !!!!! Still waiting to hear from Bob or Dominic about when the correct, ordered charger can be installed.”

Posted 8 months ago

“Received an electric vechile with nhs salary sacrifice scheme. Have the car 5 weeks now and still no pod point. They had sent an email stating that they need clarification that I own the house and from then will not answer the call. The local installation team just hang up and costumer services will not answer. The driveway usually holds my mothers campervan so is more than adequate. It would be good to hear from them to see what else they need however because they have already been paid they don’t care. The call logs are extensive and still no reply. Have screen shots here with number and length of calls which are ridiculous. I’m a nurse and have been wasting an hour each day during lunch breaks in an attempt to get talking to someone.”

Posted 8 months ago

“The installation by Edward was done very professionally. He was very patient explaining all the features. However the time from ordering to installation was too long being 22 days. Shortly after installation the charger stopped working which was reported on 25 August. The projected repair visit I was given was 11 September when I am not available. I rang to try to arrange a suitable date only to be told that I could not speak to anyone to rearrange an appointment. That was 2 days ago and despite emailing back I have not been given a new date. This is appalling treatment. Having to wait 17 days for a repair on a new installation is unacceptable as is the fact that I have had no response to my e mail.”

Posted 8 months ago

“If you read the negative reviews you’ll see a trend - their customer service is appalling! My issue is one of them claiming not to have received several emails despite them being in my sent box. Spent ages on the phone then sending email after email to no avail. Then make promises that they have no intention to see through. The reality is that they take no accountability, don’t do what they say they will and are generally useless. Add to that the amateur installers. I had an experienced electrician review their work and questioned why they had used cables thinner than regulation. I emailed their customer service team to ask if the cables were regulation thickness to which I’ve received radio silence. Bought this because it was offered when I ordered my Audi. Shameful that some “big hitters” (Audi / Tesco etc) have gotten into bed with these clowns. Over a week later and still not active - claimed emails weren't received, ops team always on lunch, pathetic excuses. disingenuous advice at point of instal. You fill in a comprehensive pre-install form with photos so they can see everything but still required further work after the partial install (clearly didn't look at the photos). Idiots who have no customer focus - avoid at all costs....”

Posted 8 months ago

«
1
2
...
3
4
5
6
7
»

Pod Point Limited is rated 4.6 based on 39,718 reviews