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Pod Point Limited Reviews

4.6 Rating 39,691 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,691 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

Pod Point Limited 5 star review on 21st February 2024

1327

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online ordering and appointment scheduling was excellent. Installation disappointing - did not make contact to confirm a time as expected just turned up. Did not connect the unit to the WiFi or show us how to do it, which necessitated a phone call to sort out. Left all the empty packaging in the driveway”

Posted 5 days ago

“Arrangement of installation was quite long winded in terms of waiting for information and communiation back from PodPoint which was quite slow. The engineer who came ot instal the Pod was great - gave a good estimate of arrival time the day before. It took them >3 hours to complete the install”

Posted 3 weeks ago

“Charger installed as working. When tried to use it couldn’t get it to charge my car.”

Posted 1 month ago

“Installer was thorough and did an excellent job. Explained the process clearly and gave me time to ask questions. Really nice chap! The install is nice and tidy and he allowed me to choose where I wanted it and certainly appreciated that the house looked nice from the outside and he wanted to ensure the pod point was installed in the best location. Post installation clean up was not that good though and there was lots of white render dust on the unit itself, and the fuse cabinet could have done with a hoover out afterwards as there are loads of chunks of plaster on the ground. This seems like something that should have been included. Would love to attach pictures but that seems to break the review process! When he left, I noticed that the charger itself was already very scored on the black plastic and it made me wonder if this is a second hand unit. Also, as I cannot link the device to my app yet, I think this is attached to someone else’s older account. On the topic of not being able to connect to the app. It will not link to my account at all and I have to wait up to 2 days for the help team to respond. Not really what I expected when first getting my pod point. My sister just had a hypervolt installed and she was able to track her spend within ten minutes of installation. Not sure why linking the app is taking so long. The ability to scan a QR code wasn't there as there was no QR code on the pod point. When I register the code manually it clearly states that it has sent me an email but no email arrived. Waited for hours and in the end I raised a case with the help desk. Telephone service is apparently only for urgent queries.”

Posted 1 month ago

“An anticlimax....after incessant emails asking why I hadn't ordered yet I was expecting a truly 5 star service. To make it better please consider the following. It would be good to know in advance the photos and information you need to book ahead of entering the online order process as I kept losing my progress and having to go back. That said it wasnt such a big deal. A booking confirmation email would have been good, a telephone call from the installer to say they were en route was expected but didnt happen. I would have appreciated that the installer cleared up his mess and didnt leave it all in a box in my garage and throw his personal rubbish in my bin and more importantly that they showed me how to set it up to WiFi as it still isnt connecting. How about a telephone call after you have recieved my money and the podpoint has been installed to ask how its all going? No aftercare recieved which is a shame.”

Posted 1 month ago

“two installations were cancelled, third installation the timings that were given to me were wrong, but luckily the enginner could stay. Poor service and communication.”

Posted 1 month ago

“This was a replacement for an existing EV Charger that was end of life. Order and pre-install process needs significant attention, it was poor. Wondered if my only purpose was as a bank lending funds to Pod Point for its cashflow, complete void in providing any indication of an install date. I had to ask if we were at the stage where I needed to consider other suppliers before there was some definitive action. Please bear in mind, that if one Pod Point staff member goes on leave, all order activity stops. Additionally it was not explicit during the order process that there is a dependency on home broadband / internet. Or rather it was not apparent to me. I had expected mobile comms. If had known at the point of order I probably may not have placed the order with Pod Point Install was smooth and no trouble. Engineer was on time, extremely proficient and polite, knew his job and got on with it.”

Posted 2 months ago

“Would rather not say”

Posted 2 months ago

“You don't find out that you will have to wait a month for installation until they have your £1k. I had plenty of platitudes about finding an earlier date, but they were empty promises. And good luck if you ask, or try to find out online, how to acctually redeem the exclusive rate they promote with EDF. You'll while away many a wasted hour online and on hold but at least that new frustration will take your mind off your original frustration at the lead time while your money is in their bank.”

Posted 2 months ago

“I was very happy with the installer of my Solo 3 charger but the customer service over email was very poor, not answering direct questions and taking days to respond.”

Posted 2 months ago

“Took a while from completing the initial forms to getting an installation date. I had to send an email to chase it up. Other than that everything went smoothly”

Posted 3 months ago

“The Engineer (Craig) who carried out the installation was amazing but the website/portal for sending through details for the installation is awful. It says to send you as much information as possible but after 3 different attempts and several phone call when I was on hold for 40 minutes each time you told me that there is a size limit for this. WHY SAY TO SEND YOU AS MUCH INFO AS POSSIBLE IF YOUR WEB PORTAL CANT HANDLE IT!”

Posted 3 months ago

“Terribly explained about extra payments and slow to reply. Installation on the day (think from Matt) was very good and took time to explain everything in detail.”

Posted 3 months ago

“Excellent product and working well, but time from order to installation was over a month and then installation took two visits and a lot of chasing thereafter 😪 If I could have cancelled I would have, but charger was part of a car purchase package so had to grin and bear it. The second installer was excellent.”

Posted 3 months ago

“The whole experience, from placing the order to the charger being installed was very frustrating. Completed all the paperwork on day one, submitted forms to Northern Powergrid due to a looped supply. Then heard nothing for 4 weeks until i chased it. Northern Powergrid confirmed they had given PodPoint permission to do the work 3 weeks previously. Due to this delay, i had to wait a total of 16 weeks for my charger to be installed. Communication from PodPoint during this period was almost nonexistent. However, I have to say, the engineer who eventually installed my charger was absolutely first-rate. He was very professional and the installation was excellent.”

Posted 3 months ago

“The details of the photos required were withing the order form and the order form could not be saved. It would have been better to have all the instructions for the photos before the form to allow taking them before starting the form. It would also be useful to be able to save the form before submitting. A lot of the pre installation details were relying on the customer knowing where the most suitable installation point and route would be. This was difficult to assess without having a pod expert to ask. Once the order had been submitted there was no way to track the order to see if it was being assessed or how long it would be until someone contacted. The engineer arrived later than allocated slot but it was ok as we had almost expected it not knowing where the engineer would be travelling from. After the engineer had left we tried to charge the car but it kept stopping and the red light came on. We tried several times and every time this happened. We raised a request to fix it and the response came the next day. The remote help was very quick and we were able to charge the car. However, it was deemed that the engineer would have to visit again to permanently fix the fault. An appointment was made a week later and the engineer arrived later than arranged again. The fix was quick as it was a loose wire in the pod.”

Posted 3 months ago

“The purchase and selection of equipment process was all online and very good. Issue was when I tried to amend the order, call centre or help centre I couldn’t contact on multiple occasions via phone, never answered, and via form on web site, again no response on several occasions Contacted the design team and they were able to help but help / sales support were non-existent Also comms on run up to install very poor. But install itself was perfect but no confirmation of date and no reminder etc near the date The install itself was great”

Posted 3 months ago

“James was so meticulous and professional when he installed today . Paid attention to every details and completed fabulous instillation. His after care is also next to none. Critism to booking only. Last minute they cancelled instillation and rebooted for 2 weeks later. Trying to speak to support is a long wait. You need likes of James to work in other areas of the business”

Posted 3 months ago

“When fitted charger he fitted wrong charger with no lock on it then took charger of the wall and then fitted the wright one with lock on it and just a socket on it. I did not like ithis service. Now more holes in brick work. And I do not like that I can not email you and I Tel phone you it can take me 50 mins waiting to talk to some one.”

Posted 3 months ago

“The booking of the install wasn't quite the experience we wanted. to have two cancellations before the final date. The installer was polite and carried out a good job with the exception of the damage on the external render, however, the route for the cable was a little difficult to get the drill from the outside to the inside. maybe drilling a pilot hole first would have helped”

Posted 3 months ago

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Pod Point Limited is rated 4.6 based on 39,691 reviews