Business User Privacy Policy

By creating a business profile on Reviews.co.uk and/or Reviews.io (the "Website") you accept these guidelines for processing personal data on the Website. (Date: 15-05-2018)

1. Collecting information on the Website

1.1. Company data

When you create a business profile on the Website, we collect the following master data: Your name, company address, domain, company name, country, password and your email address. The purpose of the collection of this information is to identify you as a customer when you log on to the Website. Furthermore, you can choose to add more information to your business profile, such as your details, website and company information. If you are a customer of Reviews.co.uk and/or Reviews.io, we also collect information relevant to the fulfilment of the agreement between you and us.

1.2. Reviews

When you write a reply to a review made by a user about your company, we collect the information you state in the reply, including company details and your name.

1.3. Cookies

Reviews.co.uk and/or Reviews.io uses cookies. Cookies are digital information which is stored on your computer. The cookie does not identify the individual user but the user's computer, and it is for example used for measuring Website traffic for the purpose of producing anonymous statistics in order to improve the functionality of the Website and to get the Website to work. You can read more about what cookies we use on the Website and for what purposes below.

1.4 IP addresses

When visiting the Website, the IP address of your computer is registered. The IP address is the numerical address of the computer used when visiting the Website. The IP address is registered to enable Reviews.co.uk and/or Reviews.io to trace the used computer in case of misuse or unlawful actions in connection with the visit on or use of the Website. Further, the IP address is used to derive your approximate location (city level).

2. Disclosure of data

2.1. Disclosure of data on the Website

Company Data:

The company information you insert when signing up or when updating your company profile page will be available for other users of the Website.

Other Information:

Other information provided by you on the Website, including your replies to users' reviews, are automatically made available for other users of the Website.

2.2. Disclosure to other services

A main purpose of the Website is to increase the exposure and the availability of the reviews made on the Website. Hence, we permit other services to show the reviews, including but not limited to companies' replies, created on the Website thus increasing other consumers' knowledge of Reviews.co.uk and/or Reviews.io and the reviews.

The categories of third party services to which the information is disclosed are:

  • Search engines, including e.g. Google and Bing

If you write a reply to a review, your reply is disclosed when you make it available on the Website and disclosed in accordance with the above mentioned.

2.3. Other disclosure

Reviews.co.uk and/or Reviews.io may be required to disclose information by a court order from a competent court of law or public authority in accordance with the existing legislation.

3. Data controller vs. Data processor

In basic terms if the Company (Client) sends invitations to its customers/users inviting them to review the Company on Reviews.co.uk and/or Reviews.io, the Company is classed as the data controller and Reviews.co.uk and/or Reviews.io is classed as the data processor. Once a review has been written Reviews.co.uk and/or Reviews.io becomes the data controller as the reviewer would have agreed to our User Privacy Policy.

3.1. Data controller

Reviews.co.uk and/or Reviews.io becomes the data controller once a review has been written.

3.2. Data processor

By accepting this privacy policy you accept Reviews.co.uk and/or Reviews.io is an authorised data processor for the date you are the data controller of. By accepting this privacy policy you give instructions to Reviews.co.uk and/or Reviews.io to be the data processor in accordance with your privacy policy and GDPR.

All data passed to Reviews.co.uk and/or Reviews.io will be deleted after 60 days unless a review is written, in which case Reviews.co.uk and/or Reviews.io would become the data controller and the reviewer would be agreeing to our User Privacy Policy.

4. Data processing agreement

From 25th of May 2018 a pre-signed data processing agreement, can be found in the client dashboard at dash.reviews.co.uk shall regulate the data processing activities to be carried out in accordance with the services offered by Reviews.co.uk and/or Reviews.io. By logging into the business dashboard after the 25th May 2018 you are agreeing to the details set forth in the data processing agreement.

5. Security measures

Reviews.co.uk and/or Reviews.io will see to that the recorded data, including the personal information, is handled carefully and protected properly following the currently applicable safety standards. Reviews.co.uk and/or Reviews.io regularly audits its system for possible vulnerabilities and attacks. However, since the internet is not a 100% secure environment, Reviews.co.uk and/or Reviews.io cannot ensure or warrant the security of information you transmit to Reviews.co.uk and/or Reviews.io.

6. Cookies

The Website uses cookies. Cookies are digital information which is stored on your computer. The cookie does not identify the individual user but the user's computer, and it is used for different purposes.

6.1. Third party cookies

We may provide cookie and a de-identified data to trusted 3rd parties, this data is used for matching to other data about you to improve the relevance of online advertising and personalisation. Your actual email address is at no time shared with our 3rd party partners. Third party Cookies are set by third party websites – not our Website. When you visit our Website, the following third party Cookies may be set:

  • Google Analytics Cookies, set when you log in to our Website with Google
  • Google AdSense cookies, set when displaying relevant targeted advertisements on our Website. Some cookies may be set as DoubleClick, which is part of Google
  • Olark cookies, set to enable browser live chat from user sessions. Learn More here
  • Drip cookies, set for managing how, what and when businesses customers visit our website.
  • Cloudflare cookies, set for identifying individual clients behind a shared IP address and apply security settings on a per-client basis. Learn More Here.

6.2. Deletion of cookies

You can delete the cookies already on your device. You can typically delete cookies from the Privacy or History area, available from the Settings or Options menu In most browsers.

To opt-out of third party cookies, please go to http://www.aboutads.info choices or Your Online Choices at http://www.youronlinechoices.com/uk/.

7. IP Addresses and browser settings

When visiting the Website, the IP address and the browser settings of your computer are registered. The IP address is the numerical address of the computer used when visiting the Website. Browser settings are e.g. the type of browser you use, browser language, timezone etc. The IP address and browser settings are registered to enable us to trace the used computer in case of misuse or unlawful actions in connection with the visit on or use of the Website. Further, the IP address is used to derive your approximate location and verify your review as genuine. IP data is removed after 30 days unless a review is written in which case the IP data is retained until the review is deleted or a removal request has been actioned.

8. Disclosure to other services

Reviews.co.uk and/or Reviews.io permits other services and companies being reviewed to show the reviews created on the Website, we do not share any personal contactable data with these companies. The categories of third parties to which the information is disclosed are:

  • Search engines, including e.g. Google and Bing
  • Companies or services that have been reviewed on the Website or which have a relationship with Reviews.co.uk and/or Reviews.io

8.1. Other disclosure

Reviews.co.uk and/or Reviews.io may be required to disclose information by a court order from a competent court of law or public authority in accordance with the existing legislation.

As the Data Controller we allow the companies being reviewed to see contactable data provided by the reviewer, in a secure digital environment.

9. Changes in the privacy policy

We may at any time and without notice make changes to our privacy policy with future effect. We will inform you of such changes when you log on to the Website. You agree that the continued use of the Website after any posted modified version of the Privacy Policy is your acceptance of the modified Privacy Policy.

10. Enquiries Regarding this Privacy Policy

If you have any questions or comments, or if you want to update, delete, or change any Personal Information you've submitted on the Website, please use our contact form to get in touch.

In addition, you are welcome to contact our Data Protection Officer (DPO). If you have any questions about the data processing activities performed by us, you are welcome to contact our DPO by email at: privacy@reviews.co.uk.

29 St Nicholas Place
Leicester
LE1 4LD
ENGLAND
Email: support@reviews.co.uk.

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