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Pod Point Limited Reviews

4.6 Rating 39,699 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,699 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait too long to get it installed. It is faulty and they are saying i have to wait another two weeks to get someone to come and fix it. I am actually not sure how I am going ti cope unless I fast charge on way yo work which is hugely expensive / would not recommend them,”

Posted 1 week ago

“We had a solo 3 charger installed on our property in preparation for delivery of our new electric vehicle. This was almost two weeks ago now, and the charger has never worked. We had made multiple phone calls and emails and there has still been no resolution offered and they appear to not know what the issue is. So we have been left with a charger we can’t use, which cost us just short of £1100 and are having to limit how much we use our new car until this is resolved and go to the nearest McDonald’s and pay £30 each time to charge our car. They are in no rush to find out what the issue is, it seems. We have had no correspondence at all, and offered no explanation as to what could be causing the issue.”

Posted 3 weeks ago

“The installation was ok,but the charger solo 3 doesn't work already 3 times for the last 6 months So you have to call them ,proof that is not low voltage in your house, that is the charger fault All this procedure will take around 2-3 weeks waiting time , you have to spend your time and money on the public charging stations,they will not refund that So just try to find some other option to buy, hope the other company's are better”

Posted 3 weeks ago

“Terrible experience. We paid for the podpoint and installation on February 10 and had to chase and chase. At every turn something went wrong at their end and really no interest from the customer support team. We finally got it fitted on March 30. A very poor experience. The engineer was very pleasant and I think very competent, just let down by the system. It is still not right though as we paid for a 3 phase installation and the charger is only giving single phase. We have been promised this will be looked into next week, we will see !”

Posted 3 weeks ago

“Reading all the comment by people show's people have been very pleased, I have a had a terrible experience with Pod, They installed an EV charger , after installation I was told by engineer, He had good news and bad news. So the good news was it was all installed. Bad news was it's not working. He then told me that Voltage coming in was too high and the charger will not work. Never heard anymore from pod. It's still not sorted , I am going around in circle , SSE have told me it's not an emergency so they don't know when it will done. been over Six weeks! nothing has happened. got a new BMW sat around , Have no idea what I can do . I can't go and fit voltage control unit to drop the voltage down in case pods say that's going effect their charger. has anyone been unlucky like me ? if so what did they end up doing?”

Posted 3 weeks ago

“I have now had to chase pod point five times on the installation process. The help line are delightful and helpful. It is a complete shambles of a business full of very nice but completely ineffective people.”

Posted 1 month ago

“I booked my home charger January 2024, they asked me some photos and council permission as well I gave them then I was waiting nearly a month, no any response after I phone them then they said sorry we will contact you again they booked a appointment I was taken day off from work they didn’t come. Second time booked another appointment I take another day off Engineer came he refused work third time they fixed Three days day off £450.00 ladder rent +extra hours work 280.00 this is cost for my hot point charger”

Posted 1 month ago

“Absolute cowboys. We requested they raise out charger rate to 7kwh, which they did. Now they've downgraded it back to 3.5kWh until we pay £150! Holding us to ransom, absolutely disgusting company, avoid them like the plague.”

Posted 1 month ago

“The fitter arrived early and fitted everything well exposing and discussing all parts of the installation We are still waiting for the locking mechanism to be fitted which was paid for in advance”

Posted 1 month ago

“A nightmare of a company to deal with, from installers refusing to carry out the job and blaming the initial surveyor for this, then also lying about there being asbestos and it was wet in the cellar area and cancelling the isntall on the day. This took months to evenutally complete and no gesture of goodwill from the company and still no refund for an item that was not installed. Given the choice I would've cancelled them, but there was a special deal on with the manufacturer of my car.”

Posted 1 month ago

“I decided to go ahead with Pod Point, as they were highly recommended to me along with the fact that Tesco also had Their chargerS within their car parks. However, I have found them to be very unprofessional, I have been trying to have my charger installed since 02/10/2023 and hoping that it will finally be installed on 05/03/2024. Podpoint ask you to send pictures and draw diagrams in order to save having to send someone round to your house to actually plan and measure up. On 02/10/2023, I paid £1,088 - thereafter , I received a few emails back and forward, but I often I found I had to do the chasing to and from. Despite sending in various pictures of my fuse box and the distance between the fusebox and the location of where I'd like the charge point. It took them until November to come out and advise me that as the distance was greater than 25meters, this was a two man job and also their option of having cabling running along the bottom/foot of the house rather than hiding it under the eaves meant that I had to instruct an external electrician to do the cabling in the basement of my house at an extra cost of £500. I am hoping that Pod Point will be able to fit the charge point and that should be that, however, common sense would have been much appreciated if only they had sent someone out in October to measure up and plan the cabling rather than relying on the end customer. I would definitley not go with Pod Point unless you are not in a rush and don't mind the chase.”

Posted 1 month ago

“Customer Service utterly useless. No one was interested in helping me. The so called appointed 'Project Manager' was as much use as a chocolate teapot. Wasn't able to speak to her in person and the person who i did speak to couldn't have been less interested in helping me if he had tried. Engineer was excellent though, no issues with him. We had to remove the decking for the cable to be installed as the 'Project Manager' suggested it be ran around the door frame to our French doors, see attached photo for the suggested route! That wound not be happening! When looking at the front of the house, again the suggestion was the wire be fixed around the door frame. When the engineer arrived, he was so helpful and within 2 minutes had given us a solution which meant the decking did not need to be pulled up. It could have been installed around the front of the house and the wires would have been hidden from view. Would NOT recommend, seek a different supplier/installer! There are plenty to choose from. Customer service is non-existent. So we had to destroy our decking for nothing. FUMING!”

Posted 1 month ago

“Installer left without explaining anything. Don't even know how to switch on and off”

Posted 1 month ago

“We chose pod point because of reviews It was installed on the 5 th February. It stopped working after 15 minutes of charge. A faulty circuit breaker not made by pod point. Since then despite trying at least 15 times we have been unable to connect to the pod point internet and every time the charger needs to be unplugged we have to disconnect the power because the charger won’t come out. I have been in contact with the help centre then tech team who just send us round the same connection loop described in the guide. IT DOESNT WORK I get the distinct impression that help staff think it is us who are unable to follow instructions The tech team only communicate by email. It is altogether frustrating and I am fed up with the whole response”

Posted 1 month ago

“Very simple to select charger on line & pay, then total calamity No1 - engineer didnt turn up at appointment No2 - incorrect option selected for path of cable by ops manager so engineer left as ladder needed No3 - ladder didnt turn up so both engineers couldn't install & left No4 - ladder & 2nd engineer didn't turn up with primary engineer but eventually got job done after multiple phone calls between engineer & office Shambolic”

Posted 2 months ago

“Podpoint stopped working immediately. I am told it now take up to 2 days for someone to come and resolve.”

Posted 2 months ago

“Have already raised a complaint about the overall service which comprised poor communication during the booking process and the length of time it took from the intial booking to installation. Also was passed to a sub-contractor, to do the install, who asked for additional money for a RCD unit saying this was not included in the standard install price. I challenged this with Pod Point, who agreed that there was no extra and sent one of their own team to do the install. He was excellent on the day and I could not complain about him in any way. I am happy with the charger, but not how the process of getting the install went.”

Posted 2 months ago

“Not happy with this install. Why would they not run the cable along the bottom of the wall. This looks awful.”

Posted 2 months ago

“Poorly organised start to finish - there was no instruction on the scope of work Podpoint would do nor the preparation they needed. Every stage was delayed by poor communication and parts not being sent out on time.”

Posted 2 months ago

“Absolutely dreadful company. Fitter turned up to install the charger and couldn’t connect to internet. Said it wouldn’t matter. Car would charge anyway. But it doesn’t - not consistently and reliably. It starts and stops, and sometimes just stops. So you have to watch the thing throughout the process. BMW wouldn’t help; said it was PodPoint’s problem, even although I’d bought the charger through a BMW deal. Eventually got a second fitter to come out. He told me I needed a wireless extender, which I obtained. But I couldn’t follow their instructions on how to set it up, and I don’t see why I should have to. Legal advice I have since obtained is to the effect that the first PodPoint fitter should have come equipped with whatever it might take to make the charger work properly, but of course he didn’t. Now PodPoint won’t send out anyone to fix a mess entirely of its making unless I pay £190 up front. Unbelievable, but sadly all too true. So here I am, with an expensive car I can’t charge as I would wish, and with no one making the slightest attempt to help. Neither BMW nor Pod Point. Absolute disgrace. Beware these people.”

Posted 2 months ago

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Pod Point Limited is rated 4.6 based on 39,699 reviews