Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal service Abysmal service. Charger under warranty. I have been calling them for 48 hours as the charger does not work. I am just getting through to a call centre who are saying it is raised with our technical team, no engineer has taken the job yet! They can not tell me when someone will come out. They are literally doing nothing. I asked to speak to a manager and they just hung up the phone on me!!!”

Helpful Report

Posted 2 days ago

“Absolutely useless. Worst organisation I have dealt with. No telephone number to contact them. Contact by email takes them several days to get back to you. The Pod Point charger itself is a piece of chunk. Parts constantly fail.”

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Posted 1 week ago

“I just purchased a Pod Point which was delivered one week ago and after using it for a few days it broke and upon contacting Pod Point which is very difficult. Finally they want to send an engineer on the 2nd of April. I just purchased this a week ago and it got delivered installed And now I have to wait almost 2 1/2 weeks for someone to come round to have a look after just using it for a few days ridiculous.”

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Posted 1 month ago

“Terrible customer sercice, Refunds are impossible - had to contact bank for fraud.”

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Posted 1 month ago

“It's now over 2 months since I ordered the home EV charger and I still can't use it. The initial process was straightforward and streamlined. However, Pod Point cancelled my installation on the day, then I had to wait weeks for the new installation date. Once the charger was installed they then said that I needed an inspection from Northern Powergrid. However it took a couple of weeks, and a few calls from me, before Pod Point finally got in touch with them. Once Northern Powergrid signed off the work Pod Point said that they'd activate my charge as soon as possible. It's now been days and it still hasn't been activated. It's really difficult to get in touch when you have a problem, staff rarely respond to emails or take days to reply and the call centre has really long wait times. I'd honestly avoid Pod Point if you're looking for a home EV charger.”

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Posted 3 months ago

“I am so happy to introduce you to a recovery team who swift into quick action when I reported my scammed money from Bitcoins investment to them as soon I followed their procedures, I was scammed for the sum of ($42,530), from Bitcoins investment,They help me recover my money back in 72hrshours, I recommend you all to lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 They deliver as promised.”

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Posted 3 months ago

“The pod point solo 3 charger is best avoided if you are one of the ~10% of men who have colourblindness. The status LED is small and changes between red, yellow, green and blue. Only the blue light will be clearly indistinguishable without additional technology. Needless to say 95% of the reviews on here are by people who are oblivious to this problem. Hopefully Podpoint will do better with their next model.”

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Posted 4 months ago

“When I thought all hope was lost Astra Buglass Teams gave me a reason to smile,it all happened when I was unable to access the funds in my account and had no help on how to recover it ,then I came across a review on how Astra Buglass Teams helped a woman with a similar situation as mine and they were able to help her out, and she recovered her money .I contacted them and now I have access to my money ,I made the right choice and I am so happy. a s t r a b u g l a s s t e a m s @ g m a i l . c o m WhatsApp +1 (423) 248-2140”

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Posted 4 months ago

“A syndicate of scammers. I promised to tell people about my experience getting my money back from this dishonest company. I thought I would never fall for the manipulation of such con artists, but I did. After weeks of living a miserable life, I called lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 to get my money back from the scammer because I had no means to withdraw the roughly 99,620 USDT I had put to their fake trading account in my name. They assisted me in recovering my stolen valuables, just as in a dream. I assume that someone would find this information useful because the scammers will stop at nothing to irritate you.”

Helpful Report

Posted 4 months ago

“Pod point charger has stopped working. Finally got an appointment for an engineer to visit… in 17 days time. Dreadful sarcastic customer support when I finally got through to a human. Thanks for the tip to use public chargers buddy except there’s only 4 in town and I’d have to push the car there to use them. Awful. Avoid this dreadful company.”

Helpful Report

Posted 4 months ago

“Device and installing was great, it's the app that is problematic. Got a new phone and Pod Points two step verification just does not work. No customer support just generic faqs. Device still works at home guess I just won't be able to use their public network, there loss not mine.”

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Posted 6 months ago

“Yes good initially but when it went wrong not very helpful as wanted £190 call out plus parts to rectify fault. They went on to say that I should have taken out their extended warranty. Lost faith in company and looked on call out fee as good money chasing bad so bought a Zappi Charger”

Helpful Report

Posted 6 months ago

“Perfect company for wasting your time. Support over phone almost not exist spent 49 min waiting for somone to pick the phone. Installer pop up today and said he was pushed by pod point for this installation and he is not ready because fuse board need small upgrade (I have sent plenty pictures of fuseboard and meter board) So If you are happy to book day off waiting for installer and he will refuse installation- this is perfect company”

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Posted 7 months ago

“The preliminary process seems a waste of my time as I provided a whole load of videos, pictures, drawings and measurements and agreed mounting point on the front of the house and understood there wasn't enough room in my meter box so there would be some additional equipment in the garage which was OK. Installer arrived today and instantly said it can't go where I wanted it as he couldn't get to the left hand side to fit some screws and so have had to have it down the side corridor to the house where I really didn't want it and there was loads of room in the meter box so that wasn't an issue so he could fit everything in there. As I say the initial process seems pointless as whoever reviewed all the info I was asked to provide didn't seem to understand the real world installation process and limitations. Had I known all this I would probably have gone with another provider who doesn't need access to screws down the left hand side of their unit so could have fitted it where I wanted it. As it is I'm stuck with an inconvenient placed podpoint. Disappointed.”

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Posted 7 months ago

“I am not so happy with the installation, there was always a fault when I put for charging. I had a seagull experience with customer services. I regret having podpoint”

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Posted 10 months ago

“The installer had no clue about how to use the new solar system. We have had awful service from the support team. They have closed the case despite us responding to emails. We still don’t have a system that will charge from our solar panels. My advice is don’t go near this company until they have sorted out how to use their new product”

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Posted 10 months ago

“Podpoint said it was charging. Car did not. No indication on charger that anything was wrong. Much wasted time could be avoided if chargers and all was improved to detect faulty chargers”

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Posted 11 months ago

“We have installed these commercial units but unable to get payments for usage by our customers , they do not answer emails and do not answer the phone , do not touch them , bunch of crooks”

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Posted 11 months ago

“Installation was very good couldn’t fault the engineer. However since my charger has stopped working and it took 6 emails back and forth to arrange an engineer, 2 weeks I have to wait. £30 help with charging after asking. However it’s cost over £200 now. Day of engineer coming 15 mins from deadline. No engineer unfortunately. Rebook eventually another 2 weeks just not good enough. I wish I had used another supplier. Awful response from them”

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Posted 11 months ago

“Had to wait too long to get it installed. It is faulty and they are saying i have to wait another two weeks to get someone to come and fix it. I am actually not sure how I am going ti cope unless I fast charge on way yo work which is hugely expensive / would not recommend them,”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,106 reviews