Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually prefer to handle things on my own, but after weeks of getting nowhere with a platform issue, I realized I needed help. A friend who had faced a similar situation recommended NOVARECOUP.ORG. From the beginning, they were professional, clear in their communication, and truly listened to my concerns. Throughout the entire process, I felt informed, supported, and respected. Everything was handled efficiently, and I’m genuinely relieved I chose to reach out when I did.”

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Posted 2 days ago

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds. Although I’m relieved the situation was resolved, the overall experience left me uneasy. It’s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust.”

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Posted 5 days ago

“I was fortunate to find UNIQUE RECOVERY FIRM—they are true experts in helping victims of investment fraud. Their team acted quickly, providing me with valuable resources and clear guidance. Their support played a crucial role in helping me recover my lost funds. What stood out most was their transparency and professionalism, which made an incredibly difficult situation feel manageable. They walked me through each legal step and even assisted in gathering the necessary documents. Thanks to UNIQUE RECOVERY FIRM, I was able to regain my hard-earned savings. This experience was a painful but important lesson. I’ve learned to be much more cautious when investing online. It’s essential to thoroughly research any investment opportunity and always seek advice from trusted sources before putting any money at risk.”

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Posted 1 week ago

“Nothing wrong with the Pod Point itself, but people should be warned, if you need any ground work done, DON'T ask Pod Point to do it. I was charged just under £1000.00 for a man to come and dig a small trench (using a spade, no other equipment) to lay a 2 metre pipe underground to run their cable. He took less than 2 hours. The excuses for the exorbitant costs - they use subcontractors, so have no control over the pricing and the contractor had to come a long way !!! I complained and complained and asked for them to reconsider, but to no avail. Basically ripping off their customers.”

Helpful Report

Posted 1 week ago

“Extremely poor experience with misleading pricing and hidden charges. Ordered EV charger for £999 presented as complete installation cost, but Pod Point incrementally added £380 for "groundworks" and £200 for "extra labour" - total increased 58% to £1,579. Each charge was revealed only after previous payments made, preventing informed decision-making. Communication was poor throughout with week-long delays responding to emails and failure to provide VAT invoice for business purchase after 28 days. Installation route was misunderstood despite providing clear video evidence. "Standard installation" terminology is misleading when they know additional charges will apply. This appears systematic rather than isolated incident. Installation remains incomplete after paying £1,379. Have written a formal complaint to the company. If I don't receive a response within 10 days, I will be filing complaints with Trading Standards via Citizens Advice Bureau. The incremental charging approach is unacceptable - choose a company that provides honest upfront pricing instead.”

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Posted 2 weeks ago

“Never use podpoint. Shocking service. Had my podpoint for 6 weeks and still not working. Mercedes recommends them but not sure why.”

Helpful Report

Posted 3 weeks ago

“On star seems to be too generous for this company. Engineer booked but did not turn up to assess the job on 2 occasions. The call centre staff are very lovely but unable to action anything. The domestic project manger takes 5 days on average to respond to emails and will not take or return my calls. There is no consideration of booking appointments when I am available despite me giving them multiple dates. I am still waiting for my EV charger which I paid for 6 weeks ago. Appalling.”

Helpful Report

Posted 3 weeks ago

“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”

Helpful Report

Posted 1 month ago

“Abysmal service Abysmal service. Charger under warranty. I have been calling them for 48 hours as the charger does not work. I am just getting through to a call centre who are saying it is raised with our technical team, no engineer has taken the job yet! They can not tell me when someone will come out. They are literally doing nothing. I asked to speak to a manager and they just hung up the phone on me!!!”

Helpful Report

Posted 1 month ago

“Absolutely useless. Worst organisation I have dealt with. No telephone number to contact them. Contact by email takes them several days to get back to you. The Pod Point charger itself is a piece of chunk. Parts constantly fail.”

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Posted 1 month ago

“I just purchased a Pod Point which was delivered one week ago and after using it for a few days it broke and upon contacting Pod Point which is very difficult. Finally they want to send an engineer on the 2nd of April. I just purchased this a week ago and it got delivered installed And now I have to wait almost 2 1/2 weeks for someone to come round to have a look after just using it for a few days ridiculous.”

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Posted 2 months ago

“Terrible customer sercice, Refunds are impossible - had to contact bank for fraud.”

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Posted 3 months ago

“It's now over 2 months since I ordered the home EV charger and I still can't use it. The initial process was straightforward and streamlined. However, Pod Point cancelled my installation on the day, then I had to wait weeks for the new installation date. Once the charger was installed they then said that I needed an inspection from Northern Powergrid. However it took a couple of weeks, and a few calls from me, before Pod Point finally got in touch with them. Once Northern Powergrid signed off the work Pod Point said that they'd activate my charge as soon as possible. It's now been days and it still hasn't been activated. It's really difficult to get in touch when you have a problem, staff rarely respond to emails or take days to reply and the call centre has really long wait times. I'd honestly avoid Pod Point if you're looking for a home EV charger.”

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Posted 5 months ago

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Posted 5 months ago

“The pod point solo 3 charger is best avoided if you are one of the ~10% of men who have colourblindness. The status LED is small and changes between red, yellow, green and blue. Only the blue light will be clearly indistinguishable without additional technology. Needless to say 95% of the reviews on here are by people who are oblivious to this problem. Hopefully Podpoint will do better with their next model.”

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Posted 5 months ago

“When I thought all hope was lost Astra Buglass Teams gave me a reason to smile,it all happened when I was unable to access the funds in my account and had no help on how to recover it ,then I came across a review on how Astra Buglass Teams helped a woman with a similar situation as mine and they were able to help her out, and she recovered her money .I contacted them and now I have access to my money ,I made the right choice and I am so happy. a s t r a b u g l a s s t e a m s @ g m a i l . c o m WhatsApp +1 (423) 248-2140”

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Posted 6 months ago

“A syndicate of scammers. I promised to tell people about my experience getting my money back from this dishonest company. I thought I would never fall for the manipulation of such con artists, but I did. After weeks of living a miserable life, I called lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 to get my money back from the scammer because I had no means to withdraw the roughly 99,620 USDT I had put to their fake trading account in my name. They assisted me in recovering my stolen valuables, just as in a dream. I assume that someone would find this information useful because the scammers will stop at nothing to irritate you.”

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Posted 6 months ago

“Pod point charger has stopped working. Finally got an appointment for an engineer to visit… in 17 days time. Dreadful sarcastic customer support when I finally got through to a human. Thanks for the tip to use public chargers buddy except there’s only 4 in town and I’d have to push the car there to use them. Awful. Avoid this dreadful company.”

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Posted 6 months ago

“Device and installing was great, it's the app that is problematic. Got a new phone and Pod Points two step verification just does not work. No customer support just generic faqs. Device still works at home guess I just won't be able to use their public network, there loss not mine.”

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Posted 8 months ago

“Yes good initially but when it went wrong not very helpful as wanted £190 call out plus parts to rectify fault. They went on to say that I should have taken out their extended warranty. Lost faith in company and looked on call out fee as good money chasing bad so bought a Zappi Charger”

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Posted 8 months ago

Pod Point Limited is rated 4.6 based on 36,117 reviews