Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,698 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,698 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful service . Installer very efficient”

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Posted 1 day ago

“Up to the scheduling of the job I had to chase for updates on ground work costs. The installer was superb”

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Posted 1 week ago

“My experience was good overall. My feedback would be firstly, when I went to pay it would not let me complete the payment, I asked if this could be taken over the phone but I was advised that I had to go onto another device send myself the link and complete it that way, secondly, I had to chase several times to find out when my scheduled appointment was. Finally, The technician that came out to do the pre survey and to complete the install was very polite, helpful and knowledgeable. He gets 5 stars. :) I was told I would receive some money back due to being charged 6 hours labour which was done in 2 hours, I look forward to my refund.”

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Posted 1 week ago

“Engineer did a great job, no issues, minor nagging point with the wide scheduling window, would have preferred to be given a 2hr window, to avoid having to stay in waiting for the engineers arrival”

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Posted 2 weeks ago

“Responsive and helpful communication. Scheduling of appointments was quick with relatively good availability. Installer was polite and efficient. Could have assisted with activation of the chargers WiFi. Have been unable to use the app to charger connection since charger was installed. Had initial delays to fitting (3 months) due to the age of my power supply. Pod Point made the necessary arrangements with the grid provider, unfortunately that dealing with the grid comps was less than straightforward and added significant delays to the process.”

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Posted 3 weeks ago

“The work carried by your colleague was very neat, tidy and delivered to a high standard. Thank you.”

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Posted 3 weeks ago

“My initial experience was not great am afraid!. However my pod point has now been installed and waorking fine. Thank you.”

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Posted 4 weeks ago

“I received my Pod Point Solo 3 as part of a new EV car purchase. However, I had to wait a long time about 5 months between initial order and installation. This was partly due (approx. 1 month) to the BMW car dealership providing Pod Point with an invalid AG number. Also, as I wanted the EV charger unit to be fitted to the garage it was necessary for the input electrical cable to go underground in suitable ducting for about 6m of the 20m cable run. As I was quoted a high figure by Pod Point for the groundwork, so I decided to get the work done using my own contractor. This worked out at about a 1/3 of the quoted Pod Point price for the groundwork. I finally got my Pod Point Solo 3 installed on 26 Mar 2024. The installation work was done efficiently and neatly by the installing engineer. My Solo 3 works well and of course much faster than using a standard 3 pin plug.”

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Posted 4 weeks ago

“The installation was good with the installer working with us to achieve what was wanted.”

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Posted 1 month ago

“Took over a week to get an installation date from full payment. Installer was great, really helpful and went out of his way to make sure everything was up and running.”

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Posted 1 month ago

“Good service overall”

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Posted 1 month ago

“Very slow to repond and get a date. Engineer who installed was top class.”

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Posted 1 month ago

“Excellent installation by Matt L. The bookming procedure was not perfect, as no one got back to my emails on 2 occassions”

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Posted 1 month ago

“Arrived on time and completed the work”

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Posted 1 month ago

“.............................”

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Posted 1 month ago

“On time and friendly. Explained how to use my charger. Made a bit of a mess and my only complaint is he didn’t clean up, or at least attempt to.”

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Posted 1 month ago

“Firstly I want to thank Chris Key, one of the Pod Point Ltd., Homecharge Sales Executives. I'd looked at other wall charger types and when I became unsure during the online ordering process, Chris's support was a contributing factor in my decision to proceed. Ordering the product was very straight forward, although after seeing the key-lock and surge protection device fitted during installation, I think the price adder for these items is rather excessive. Installation generally went well, but I think the installer could have shown more care with the new product... Several times during fitting, the chargers plug was dropped on the driveway leaving it rather muddy and scratched upon completion. Also I didn't appreciate having to clear up after installation... screws, bits of wire, nuts and drilling dust, which was ironic given that I was shown power was at the charger using a vacuum cleaner. So far, since installation, I have no major issues. The wall charger appears to be working fine, although seemed to lose WiFi connection the same day Pod Point emailed me to say they'd checked it and were receiving a heartbeat signal every five minutes. I reset my router and now everything seems to be fine again. All-in-all, I would recommend this charger, it's slick and looks tidy. I hope in time, home wall chargers become more reasonably priced and get support for home owners.”

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Posted 1 month ago

“They came to fit the charging point 2 days after booking, which was fast. Great fitting service from Zion. The only disappointment was that we were not made aware that PodPoint chargers are not compatible with Octopus' cheapest EV tarrif. It's about time the energy suppliers and charging point installers got together and sorted this out. As usual it's us customers who lose :-(”

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Posted 2 months ago

“The person who came was very polite and efficient and completed the job in a short period of time. His explanation on how to operate it was very fast, like he was in a rush to get off. When he left, we noticed that the fuse box cover which he had fitted next to the podpoint was broken on the clip part so it doesn't close properly. Apart from this we are pleased with the service.”

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Posted 2 months ago

“Installation was professional and quick. We had some communication issues during scheduling that caused slight delays.”

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Posted 2 months ago

Pod Point Limited is rated 4.6 based on 39,698 reviews