Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation went well, installer was great- however, the podpoint won’t charge at 7kw on a schedule charge on my Q4 E-tron. Been on some forums and apparently this is a well known issue to podpoint- and should possibly solved with a firmware update and upgraded printed circuit board, but clearly even though podpoint know the make and model of my vehicle they decided to just install it as is without letting me know that there might be problems. Now I either have to spend ages charging slow, let them try to sort the problem (who knows how long that will take) or exercise my right to cancel in the 30 day cooling off period and get a charger that will work!! Likely going for the latter. Morale of the story- don’t get a podpoint if you’ve got/are getting a Q4 E-tron”

Helpful Report

Posted 1 year ago

“I received a carpark ticket while parking in the Tesco in Eastbourne charging my car. I was in the Pod Point area and charge my car for four hours but was monitored entering and leaving the car park and received £100 fine.”

Helpful Report

Posted 1 year ago

“Engineer arrived, rang doorbell then left extremely hastily! I phoned him a few minutes later… no answer. He went to his next job but refused to return to me after despite obviously now having a free space! Over an hour spent on the phone to pod point, on hold for most of it! Finally got a rebooking a week later and on the day we collected our EV car. This engineer was really good. However, 3 hours into the installation he said that we can’t use it due to our tails being too small! An upgrade is required, basically a smart metre will cure but he can not do that, our energy supplier must. Over a week on and we still can not use the charger as there are no free appointments in the near future to get this completed. So we have an EV that we can’t charge at home! All pictures etc were sent to pod point so they should have advised us of this issue before the installation… they did not! We have the charger installed that can not be used! I might contact pod point, spend another 45mins on hold and tell them to come and take the thing back and give me a refund. Terrible customer service on this and other issues that i can’t be bothered to explain. I would suggest avoiding.”

Helpful Report

Posted 1 year ago

“Engineer brilliant”

Helpful Report

Posted 1 year ago

“Terrible service. Having waited three weeks to have home charger installed all pod point can do is give delays to installing or giving a date. We are still waiting. One thing after another. We have a new electric car and can’t charge!!! They make moving to an electric car a complete night mare. Customer service terrible. You can’t get through on the phone without waiting at least 30 minutes. Do not use them. We wish we did not have to deal with them but charger was arranged when we brought new BMW. We have no idea after 3 weeks how this is going to get resolved or when if we will get a charger.”

Helpful Report

Posted 1 year ago

“The worst experience, paid for charger at the end of September, had to chase with no response to emails, delays in the site survey being completed despite completing the pre fitting questionnaire, again had to chase for fitting day, offered a cancellation slot and the engineer didn't turn up, waited 30 minutes on the phone to speak to someone to be told the engineer wouldn't be arriving that day. Asked to speak to a manager and still waiting for that phone call Engineer turned up on original date booked and the first thing he said was that he couldn't fit the charger where the plan had said and couldn't believe that the plan was approved Result order cancelled- 2 months waiting, no charger fitted worst company ever”

Helpful Report

Posted 1 year ago

“Pod point doesn’t work - as soon as it starts charging it stops again. Not a problem with the vehicle. Support takes two weeks an answer an email.”

Helpful Report

Posted 1 year ago

“They installed it last Wednesday, 10 minutes later it no longer worked, I called support twice, they said they would send an engineer and nothing. It's already 3 days. Their support doesn't work either and they lie to you! You should be ashamed to continue in the market providing a service of this level.”

Helpful Report

Posted 1 year ago

“customer service is bad . In the past year I have had to contact them about various things. they nearly always dont know what they are talking about, firstly they remotely altered my charger from 7kw to 3 kw for no reason. then when I asked them to set it back to 7. they told me they would have to come out to commission it to get it back to 7kw and quoted me £250 for doing this. when the engineer arrived he said nothing wrong with it . they just need to remotely set it back to 7kw so he just phoned them and asked to set it back to 7. he was here less than 5mins. but they still charged me £250 to commission it which they did not do. Also I have recently had them fit some chargers at the back of some flats. before I purchased these, I asked several question about how it works for the tenants paying for the elec. It now turns out all the information they gave me wrong. I would never use them again”

Helpful Report

Posted 1 year ago

“The worst after sales service ever. My Character stopped working 12 days ago. I phoned the helpline who made me go out in the rain to check that the circuit breaker is switched on and the lights on the charger is on. I told the person that there is no power on the charger and to send an engineer to please fix it. Cut a long story short. after 7 calls later and talking to a different person every time to give my details and go through the same test again. I eventually got through to Robert who asked me to take a video and send it to him. A new person emailed me and asked to show test the breaker again. When I replied to his email adding a video to prove that that the charger does not get any power the email referred me to the help app and start the whole process again for the 8th time. I think of asking Pod Point to remove the charger and install an opposition product.”

Helpful Report

Posted 1 year ago

“product was installed yesterday, technician didn't test it on my car, it's defective, I complained yesterday and today no one resolved anything. Terrible after service! Terrible customer service for an extremely expensive product.”

Helpful Report

Posted 1 year ago

“We have now been waiting since 27th Oct for you to refund the £650 for not fitting the 22v charger . Absolutely disgusting customer service now opening a dispute with my credit card. Customer service do not answer the phones or reply to emails”

Helpful Report

Posted 1 year ago

“Installer scheduled today didn’t turn up. No communication from anyone. When I called it took over 30 minutes in queue to speak to customer service who assured me installation would definitely take place today, but Engineer was delayed on previous job. Got a call about 30 minutes later to say engineer didn’t turn up for work! They could reschedule over a week later. I said that’s not good enough and want it sooner than that, promised to get back to me today and they haven’t. They have over £1000 upfront payment. I have an electric car on drive with no charge and no charger. Would have purchased a petrol car if I know it was going to be so much hassle. Took unpaid leave from work and spent the evening before moving all the storage boxes in garage ready for installation. Really disappointed ☹️”

Helpful Report

Posted 1 year ago

“Awful to communicate with wait times to access a real person shocking , The installation engineer restored your faith in humanity an absolute star a lovely young man ended up competing the install in the dark can't praise Jack enough...”

Helpful Report

Posted 1 year ago

“The communication was extremely poor, with almost a week between emails asking simple questions. The ground work was not explained to us in detail, so we didn’t know what was required and ended up paying a lot of money for a very small amount of work that we could have done ourselves. There was no warning or explanation that we needed to connect the charger to WiFi, so it’s lucky our detached garage can detect our house WiFi.”

Helpful Report

Posted 1 year ago

“Has taken from 5/9 to 14/11 for installation. I was told it could not be connected via the fuse board, it had to be the meter which was the other side of my house. The thick unsightly cable would need to be run across the front of the property, the front door or sunk beneath the path to the front door and up the side garage wall (unable to be moulded to the lip on the wall). My own contractors were literally on the drive waiting to dig a trench when my electrician arrived and said NO! After waiting over 30 mins on the phone. Pod point agreed with my electrician that with a couple of minor tweaks to the fuse board it could be connected there. The appointment to install 9 days later was then cancelled on the day. When it was finally installed yesterday the fitter said it was the easiest fit he'd ever had with the fuse board being directly the other side of the garage wall! The whole process has been very stressful and could have unnecessarily cost me £250. Pod point need to consider the wider picture/cost to the customer and aesthetics of a home. Each time I have called there have been lengthy waits.”

Helpful Report

Posted 1 year ago

“Everything was fine until the end. The Engineer wouldn't give us a safety certificate because of the earthing reading. After 5 days of chasing Northern Poperpoint to solve this problem, with my brand new car unusable, it turns out he made a mistake. I am now chasing Podpoint for another date to get this rectified and my car is still unusable.”

Helpful Report

Posted 1 year ago

“Took nearly a month from order to install and then the installer left without it working. Radio silence on what is going on. Nothing happens unless you chase them. Spent a fortune on a charger that doesn’t work.”

Helpful Report

Posted 1 year ago

“The service is awful. They are virtually not Contactable. Anyone using this company is taking a big risk Will they attend if there is a problem I doubt it ?”

Helpful Report

Posted 1 year ago

“No answer to e mails , Carnt get to speak to anyone . Delay after delay . At this time writing this it’s broken won’t work . Wouldn’t recommend, load of rubbish .”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,106 reviews