Pod point installed where I indicated and very neat, however the engineer didn't check the cable would reach the cars charging point correctly, basics 101. I also requested power surge protection which was missing. Contacted engineer immediately who was more worried about his next appointment than sorting mine out, said he checked it would reach but he went to the wrong side of the car and didn't ask me but instead assumed. Cant get hold of anyone in customer services as constantly on hold which is infuriating, been dropped out once when I got to caller 4 from 13, now trying again so even more angry. Engineer replied via text saying I will be contacted. What has happened to coming back and putting it right like a decent trades person would? Appalling customer service considering the cost of the installation.