I separately organised for our local electrical company (who is also a pod point installer) to do all the preparatory work. I then ordered the charger from pod point and explained it would be a very simple installation since all the preparatory work was already scheduled. I asked whether the same electrical company could do the installation of the charger. 1. My order could not progress until I could photograph the finished electrical preparatory work. Why couldn't pod point call the electrical company (who is one of their installers) to confirm what they were doing and what would remain to be done to connect the charger? As a result we went extra weeks with a car without charger 2. Having had the preparatory work done and then submitted the photos, we waited 6 weeks before anything happened. 3. Then an installer had to come just to inspect the preparatory work that had been done - he could have just called the local electrical company. 4. There are multiple deliveries over the next few days with little or no warning. Luckily I was at home that entire week - had I not been at home one of those days, the whole process would have been further delayed. 5. The installer turns up. He asks why I didn't just get the local company who did the preparatory work to do the installation since he knows they are an approved installer and they are much closer to our house. You can imagine my frustration when he tells me this since that is exactly what I had tried to tell Pod Point multiple times 6. The installer leaves with my garage now covered in dust from the drilling, bits of cable and plastic packaging on the floor and empty cardboard boxes lying around. I don't usual bother writing reviews but my experience was so poor I feel like others need to be warned