months of complete stress / disappointment and poor service. 3 cancellations 2 inspections completed over 2 months. Installation was not possible due to a tile that needed to be removed. Honestly the worst experience I’ve had with any company. The first cancellation was due to being sick, the second cancellation the guy left the job. The third cancellation the engineer went on maternity leave. The first inspection was not completed properly so needed a second inspection. After numerous dates and time wasted, pod point did another inspection, this time they were happy and provided an installation date. Engineer/inspector was the same guy as installers (Anthony) he was very rude to my elderly parents. On installation day, he wanted £750 cash to do the job or threatened to leave. Today i’ve tried cancelling this job to be given a refund, however when calling customer services, they are unable to do anything except speak to the manager Bob Harris who refuses to answer my calls or address this issue. The same person who has been my account manager through all these problems. We have been completely let down by podpoint. There is no complaints procedure. I’ve wasted hours of my time trying to sort this out. Save yourselves the hassle and don’t use this company. Our job is straight forward on the ground floor. Yet months of disappointment has left me feeling very let down.