For anyone considering PodPoint as an option for a home charger installation, I would strongly advise to look elsewhere. My Solo 3 charger was installed 10 months ago. This went fine, but that unfortunately is the only positive to come from my experience with this company. I reported a fault that occurred a couple of times back in April and May. The odd fault here and there is to be expected, but the more recent unreliability of the charger along with possibly the worst customer service team I have ever come across, is nothing what you should expect from any firm. Having a charger which needed resetting several times after every fault, to find that a lot of the time it still wouldn’t charge, I am left unable to schedule charges because I never know when it’s going to work or not. This fault had become a lot more frequent over the last month or so. I reached out to PodPoint who had the first engineer out to me in December. The socket was changed on my charger wall unit. All seemed fine for a few days and then back to the frequent fault of not being able to charge my car at all. At this point, I was told that it would be arranged that I would get some credit on my account to at least use their public chargers, despite the inconvenience. I followed this up on several occasions, and of course, nothing was done! After contacting PodPoint again, a second engineer visit was arranged. I was told that the motherboard was to be changed. Upon the arrival of the second engineer, and please bare in that they have used contractors on both occasions, I briefed him on the persistent fault and what I had been told was to be carried out, to get the response ‘PodPoint don’t usually do that’ - regarding to the changing of the motherboard. Engineer was here for around 30 minutes, and because the fault wasn’t presenting in that short space of time, he did absolutely nothing and left. There is clearly no communication internally within customer service and seems that they tell you one thing and their engineers and colleagues another. His last job before Christmas - I’m now left with a charger that doesn’t work more often than it does, unable to charge my car how I should be able to over the festive period and a non-existent customer services line apart from emergencies. Followed this up on Tuesday after the new year. Spoke to several customer service advisors, and you get the usual ‘I’ll pass this on to my manager’ but refuse to give you a direct line or transfer you to a manager. Christian finally got in touch with me, a manager, who then advised I needed to be referred to the complaints team. I finally have a complaint ongoing with them, but no update from them as of yet. Spoke to customer services again, get the usual ‘I’ll get a manager to call you by the end of the day’. And again, no call back. Joey has since replied via email, and has offered to arrange a third engineer visit, for this time to be a ‘senior’ engineer, to supposedly carry out the work that the second engineer had refused to do. He has also refused a refund. I am still waiting for the manager to get in touch again. It’ll be the third and last time I will wait around for an engineer for a company that seems to just enjoy wasting your time. This will be taken further if it’s not resolved after this visit. I am currently waiting for the third appointment to be arranged - but again, because of the lack of communication and having to chase everything up, it’s the weekend. And again, non-existent customer service apart from emergencies. I strongly advise looking elsewhere if you need a reliable EV charger. Wish I’d have done more research before going with PodPoint! Will update accordingly if the issue ever gets resolved…