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Suntransfers.com Reviews

4.6 Rating 11,892 Reviews
75 %
of reviewers recommend Suntransfers.com
4.6
Based on 11,892 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 49%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Suntransfers.com Reviews

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Anonymous
Anonymous  // 01/01/2019
First review I've ever submitted! AVOID SUNTRANSFERS appalling service, we arrived at airport slightly delayed. My wife and children went to get our luggage, I stood with the driver he then disappeared!!. My wife who speaks Spanish spoke to another driver he was chatting too, who said he had left as we were a no show!@@ Tried to call them no answer. To make it worse they cancelled our return trip with a few hours to go. Had to spend another 100 euros to get to Palma. An absolute disgrace!@ Avoid at all costs
Helpful Report
Posted 2 years ago
Never turned up for our return pickup !! Called office after 10 minutes. They took 20 mins to call back and promised driver arrives in 9 minutes. He never came Had to book another cab, FIFTY mins later. Woke kids up early for 7.20 departure. They could’ve had a longer sleep. To have to leave 50 minutes later than planned for our return flight home…. Would NEVER recommend or use again ourselves. 4 out of 5 good ratings is too low to depend on your family not being that 1, like mine.
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Posted 2 years ago
I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us.I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023
Helpful Report
Posted 2 years ago
No to Suntransfers…DO NOT RECOMMEND! I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us. I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023
Helpful Report
Posted 2 years ago
DO NOT RECOMMEND!!! Flight was delayed arriving to Malaga airport .. We rang the company to let them know .. They said a driver will be waiting for us at the later time which we would be arriving … When we arrived there was no driver . We called the company and they told us to take a taxi .. On the day we were flying home they called us an hour early to say traffic was busy so they will need to pick us up 50 minutes earlier than what we wanted .. To no surprise there was no traffic and we were hanging around the airport for too long with small kids .. Would definitely not recommend using this company ..
Helpful Report
Posted 2 years ago
I booked a transfer from Catania Airport to the hotel and the return, with few weeks before I need it. For the first transfer, the Company cancelled the transfer two days before this to occur and I had to find in the last moment another transfer solution. It's true that because some issues at Catania Airport, the flight it was transferred to other Airport, but the Airport from Catania, assured the transfer from that Airport to Catania, so the final transfer to the hotel it was done from Catania Airport and the other Company that I booked, contacted me as they can do the transfer to the hotel from Catania Airport. For the return, because of the same issues at Catania Airport the flight it was transferred to another Airport. Because of this, I had to change the pick up time for shuttle transfer to Catania Airport, when the flight Company informed me about the Airport change. After I changed the pick up time, I was called by call center to inform me that they not have an available car for the requested time and Suntransfers cancelled my booking. I short time I succeed to book a shuttle again with the other Company. Unfortunately Suntransfers didn't refunded the payment for the return booking, that was cancelled by Suntransfers. Despite of the fact that I was called by call center to inform me that they not have a available car and will cancel the ride, it is absolutely impossible to contact Suntransfers to discuss with someone and claim the money for cancelled shuttle.
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Posted 2 years ago
Left us stranded at the airport! So we had to take a taxi. Taxi driver told us it’s a scam!
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Posted 2 years ago
!!!DO NOT USE!!! We paid everything in advance. The driver told us he would be there at 11:40 am. Then, he didn’t show up so we called. The company said that he would be there at 1 pm. After waiting for another 15 minutes, they told us that he wouldn’t come. We took a taxi for replacement and the taxi driver said THAT ITS A SCAM AND TO NOT PAY FOR THIS COMPANY.
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Posted 2 years ago
Arrived in Faro Airport on time, NO DRIVER for transfer to vilamoura, 45 minutes wait for transfer, after phone calls a driver did arrive not the booked driver, surely a booking can't just dissappear,
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Posted 2 years ago
I arrived at Izmir airport but there were no drivers waiting. I checked everywhere and then told by the customer service team that I should have waited at the arrivals lounge. After waiting more and calling the customer service again I found out there were no drivers arranged due to an administrative error. Don’t bother. It’s a scam.
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Posted 2 years ago
Sajnos csalódott vagyok. A kifizetett transzver nem jott értünk , éjjel a liszaboni repülőtéren kellett újabb buszt keresnünk ...9 ember hoppon maradt.
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Posted 2 years ago
We were emailed at 21.41 yesterday to say our transfer from Lisbon cruise port to the airport was cancelled. It was due to pick us up at 09.55 this morning. Luckily the taxi rank outside of the cruise terminal had one taxi that was able to take us. Extremely disappointed.
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Posted 2 years ago
A éviter à tout prix A éviter à tout prix. Après avoir payé une réservation de bus 14 places, notre contrat a été modifié le soir avant notre départ sans nous laisser le choix. Notre bus 14 places est devenu un fourgon 7 places sans climatisation. Nous avons donc dû laisser la moitié de notre matériel en Espagne! Une horreur cette entreprise. Date of experience: August 01, 2023
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Posted 2 years ago
###DO NOT USE UNDER ANY CIRCUMSTANCES### Appalling service. Like many on this site we used them and were let-down by them not turning up for return journey to airport from Albufeira to Faro. Called number on paperwork various times for it to just ring out. Had to book a taxi and nearly missed flight. Emailed company on return and got one wholly unsatisfactory reply. ABSOLUTE RUBBISH SERVICE!
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Posted 2 years ago
Horrible service from this company… we’re a young family who were just left without a taxi before our flight with no warning. Stay away.
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Posted 2 years ago
Hi! I've used your services for years but had an extremly poor experience in Sorrento this year which left us stranded & almost missed our return flight home. The amount refunded did NOT cover the cost or anxiety caused by a poor process! Also the premium rate paid service was not the car sent on the first leg of the journey Then gave you a 2nd chance on keeping a booking to Vienna & then had an Uber! Extremely disappointed!
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Posted 2 years ago
Absolutely disgusted with this company taxi for 7 no show rang company 10 mins after no turn up to be told they'd ring back and didn't even bother rang again 15 mins later and told they had a mechanical problem and I could have full refund where do I book a mini bus for 7 at 4 in the morning why did they not let me know beforehand also on arrival to the resort the taxi was an hour late , I have used this company many times but it has seriously gone down hill
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Posted 2 years ago
Servicio horrible, la hora de recogida ha sido 5 h del vuelo por lo que provocan que pierdas medio día de tu viaje. No lo recomiendo para nada.
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Posted 2 years ago
Empresa desonesta! Estou até hoje esperando no aeroporto! Não apareceram! Segundo os transfer locais são acostumados a fazer isso! O número do telefone deles nem é de Cancún!
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Posted 2 years ago
Horrible people to deal with. Stay away. Leave you stranded late at night in the dark with your young wife and young family. They don’t care.
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Posted 2 years ago
Suntransfers.com is rated 4.6 based on 11,892 reviews