We booked in advance for Lanzarote for October for a minivan for 4. while in the air we received an email telling us the minivan was cancelled as they could not get anyone to do it! We were left at the airport to find a normal taxi adding over an hour to the journey. They refunded the fare but left us tired and disappointed. For the return our flight time changed to morning from the afternoon. We weren't able to change the time on the suntransfers website or get through to them on the phone. By the time I got onto the web chat with an adviser - taking almost an hour the day before they told us they couldn't find another taxi and therefore we would lose our payment. apparently its policy. Despite them letting us down the week before and there website not working properly no refund. I have used them before but never ever again.