Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,938 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother paying their prices. They just order you an Uber. Our driver told us he was an Uber driver and he was so angry on our behalf. When I complained, the employee sent me so many rude responses I had to ask them to stop texting and block the number.”

Helpful Report

Posted 3 months ago

“I made the mistake and had a wrong date on arrival at Faro ,But I got a Flat NO when I asked them to transfer to a return journey 5 days later - Never again will I use them - I was recommended a different company for half the price and much better service”

Helpful Report

Posted 3 months ago

“This is the worst transfer company i have had to deal with - we had a transfer from valencia to alicante airport and they cancelled the minute they should pick us up. Horrible service as well - instead of booking us another taxi - they just handed up the phone. Lefts us to dry completely. Will NEVER use them again.”

Helpful Report

Posted 3 months ago

“SHOCKING! Used for transfer to and from PUJ Dominican Republic. Requested (and paid) for 2 kids booster seats, never appeared. Used a shabby clapped out van that just about moved, took us to the wrong hotel on the way out… not ideal after a day of travelling with 2 kids. Return journey, organised to be collected at 1.30pm only for the driver to turn up an hour later with yet again no booster seats. Driver was rude and unprofessional, didn’t feel safe at all. Will never use them again, absolutely shocking service. Save yourself some money and walk.”

Helpful Report

Posted 3 months ago

“Have used several times suntransfers we did not have any complaint, however this time we did not have the same experience. We were pickup at Rome airport the driver was nowhere in sight, my husband called the main office in London and finally was located. Our driver was Laura; the transfer was from Rome airport to Civitavecchia, on October 10, 2025 First of all after a long walk to her car, missed treat the luggage we did not appreciate that, then once we are in the car, need to added oil to the engine otherwise did not start. Secondly was driving very erratic, the whole driving was on the phone, went out of the road couple times, because was not paid attention at her driving, was worried about her phone. Third was talking to somebody criticizing us, not knowing we understood the language. We are very upset because we used this company few times in another's cities in Europe with no problem.”

Helpful Report

Posted 3 months ago

“First the car was not there for us when we arrived at Seville Airport. We had to ring the office, wait whilst it was investigated where car was and then wait for car to turn up. We booked a premium car as we were under time constraints to get to an event. A taxi turned up which we could have walked out the arrivals door and got ourselves or booked though Sun Transfers for €25. The meet and greet service, which is a key component of the service, was not up to the expected standard, and the vehicle provided was not a premium one as booked. These issues significantly impacted the overall experience and fell short of what was promised, and we were late for our wedding event. We contacted Suntransfers to confirm our return trip to the airport, and yet again a taxi turned up. Our hotel could have called a taxi for us which would have been €25. Days went by waiting for a response from Luisa in Suntransfers who eventually offered refund of €28 when total charge was €110.91; 11km trip. Complaint wasn’t escalated as I requested, I am still awaiting a reply from Luisa expressing my dissatisfaction of refund amount and non-escalation of complaint which I sent on the 18th. Don’t use this company a very disappointing service with no accountability and bad customer service.”

Helpful Report

Posted 3 months ago

“ SUNTRANSFERS SUNTR_TY9398 I/we wish to bring to your attention in the strongest possible terms “Suntransfers”.com -disgraceful failure to provide the booked and paid for service. ( Amex Platinum) Also, the awful stressful experience I/we had to endure due to a lack of any professionalism or even any care for the position we were left stranded in by Suntransfers Firstly, and Considering ABTA partner & other trusted company logos displayed on their site.They make these statements: “Reliable” Airport Transfers, “Excellent Reputation ”, “Professional Drivers”; amongst other laughable boasts -see site & screen shots ….. eg “Our office is staffed 24 hours a day, 365 days a year - we're always here to help you.“ all demonstrably untrue, quite the opposite, in fact . Our booking 22.00 on 19/10 Hotel (Stienburg Hammamet) to Tunis international Airport.by 1015 no show. Hotel concierge tried calling (so no translation issues) the contact number provided on the booking documents , several attempts later at 22.20 they finally picked up, so now with someone at the company answering and on the end of the phone they proceeded to speak brusquely to the hotel staff and said: “So why are you calling me?!”. The hotel concierge explained It was their own contact number for issues etc . and no transfer transport forthcoming and said they would call back and promptly put the phone down .They didn’t call back. At 22.30 concierge called them yet again.Only now told It would be 30 more minutes at least ! “Or cancel” was brief their response,(No apologies) already making us an hour late at least. Could they be trusted? to deliver ,and/or to travel an hour with this rude unreliable company/driver and only then if he actually bothers to turns up?. We declined and took the Hotel’s kind offer to help find a reliable and fastest replacement. We made the fight in a terrible state of agitation and stress. No time to relax and use the lounge booked . So thank you very much Suntransfers! for a lovely end to our much needed holiday . Yours Faithfully Dr.David.I & Mrs.T.I ps ABTA complaint to follow BTW !”

Helpful Report

Posted 3 months ago

“Currently at heraklion air port Been sitting on 506 bus over an hour, with no communication from Anyone, driver just standing out sude waiting for people to turn up no cohesion, never using suntransfers again,”

Helpful Report

Posted 3 months ago

“Always supportive and helpful with technical support and solutions”

Helpful Report

Posted 4 months ago

“I had a deeply disappointing and frustrating experience with Suntransfers in Punta Cana. Upon arrival, we were instructed to wait in a designated area for our driver—but no one showed up. After waiting over 30 minutes, a person not affiliated with the company arrived to pick us up. He had no idea where we were headed, even though destination details are provided during the booking process. After speaking with him, we learned that the original driver had been present but chose to leave with other passengers who offered more money. This last-minute arrangement felt completely unprofessional and unsafe. We sent multiple messages via WhatsApp trying to get help—no one responded. When we finally reached our assigned “representative” and explained the entire ordeal, the only reply we received was: “YOU ARE RIGHT.” No apology, no accountability, no resolution. The lack of clear communication, disregard for confirmed reservations, and questionable handling of our transport left us angry and concerned. I would strongly advise against booking with Suntransfers. This experience was unacceptable and unreliable.”

Helpful Report

Posted 4 months ago

“I booked a private transfer in Tenerife expecting a comfortable and premium service — what we received was the exact opposite. Despite only having four people in our group, we were given an old, dirty minibus that stank of diesel. It felt nothing like the private, quality transfer that was advertised. They do state that the vehicle may vary, but you'd expect something at least close to what’s shown — not in this case. It completely set the wrong tone for the start of our holiday. I would strongly recommend skipping this service and just using the local taxis. They're not only cheaper, but every taxi we used during our stay was immaculate and professional. To make matters worse, it took two weeks for them to respond to my complaint — only to offer a 10% discount on a future booking. As if I’d ever use them again. Save your money and go with the local taxis. Far better in every way.”

Helpful Report

Posted 4 months ago

“AVOID USING SUNTRANSFERS AT ALL COSTS, NO TRANSFER IF FLIGHT IS DELAYED OR ANY ISSUES IN AIRPORT. Back in July we bought transfers from Dalaman Airport to our accommodation. When we arrived in Dalaman, we had to wait an hour for our luggage to come off the belt. Due to the suntransfers website saying ‘unlimited waiting time’ I assumed we would not need to worry about our transfer or, at least, the driver would contact us to ensure we were still coming and everything was okay. When we got the Suntransfers desk, the woman told us we missed our transfer and would have to pay for a new one. I explained to her it said there was unlimited waiting time and she did not speak great English so put us in the phone to her boss. Needless to say he was rude, abrupt and called us liars. I sent him proof of unlimited waiting time on the website and he said he couldn’t care less. I then emailed suntransfers to get a refund and they told me it was the ‘airlines fault’ and they deemed this ‘appropriate and fair’ yet could not respond to me when I asked why they stated they had unlimited waiting time if this was not the case? We wasted £50 and had to pay more than that on top to get to our accommodation. Customer service was absolutely appalling and a lack of care after. Judging by other trustpilot reviews this happens often. I don’t want a generic response from yourselves on this either - just own the fact you scam people and have false advertising on your websites”

Helpful Report

Posted 4 months ago

“I booked a return transfer from Istanbul airport to my hotel. I had been sent the wrong instructions for meeting my driver so walked a long way trying to find them and eventually had to phone. Then my driver didn't know where he was going and didn't speak English so I had several conversations with someone on his telephone. On the way back to the airport again the driver didn't know where he was going and started taking me to the wrong airport. Again I had several conversations with someone via his telephone to sort it out and eventually he turned round and took me to the correct airport. He was very rude, huffed and tutted a lot. All in all a very very stressful journey. It was lucky tha I had alliwed a lit of time before my flight.”

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Posted 4 months ago

“Man was stood in Agadir arrivals with my name on a board. He was there but had no car. After 20 ringing around to borrow a car we gave up and got on our original TUI transfer which trawled around hotels dropping off which is what I was trying to avoid at 10pm. Pathetic service”

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Posted 4 months ago

“The transfer from Munich airport to my hotel was as expected. However, I am still in disbelief of the price compared to other companies. 164 euros vs 94 euros by Uber.”

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Posted 4 months ago

“I booked a premium minivan from Faro airport and was collected in a dilapidated old car that could barely fit the five of us in. No apology or comment until I complained. I was refunded 20% but this was less than the upgrade to premium. I asked what vehicle would collect us for our transfer to the airport and I received no reply so cancelled the transfer. I was charged full price for the cancellation and had to also pay for two Ubers to take us to the airport at short notice. I also purchased gold cover which they ignored. Very poor customer service indeed.”

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Posted 5 months ago

“A group of 4 of us planned to meet at Malaga airport for a transfer to our accommodation. Only 1 person was arriving by plane that day, the rest arrived the day before. My colleague booked the transfer for 12.30pm, to allow us all time to get there. Unfortunately, you can't book without adding your flight number & her flight landed at 11.15am. However, on the form she booked it for 12.30pm. Due to the automated passport controls being out of service, she didn't actually get out of the airport till 12.10pm. She came & met us where we'd agreed to meet for a quick coffee before meeting the transfer at the booked time of 12.30pm. However, at 12.20ish she gets a message to say the driver has been waiting for an hour & is leaving (10mins before our booked time), she ran over to stop him leaving, but he'd already gone. She rang the company & was very rudely told that he'd been there since 11.15 as that's when the flight landed, so there's nothing they would do. She tried explaining that she booked it for 12.30 not when her flight arrived. Miguel was extremely unhelpful, saying the driver had been there for an hour & they wouldn't ask him to come back for us. He then said that the conversation was going nowhere & hung up. We then messaged the company numerous times & were totally ignored & they've kept the money we paid upfront. The point is, she booked the transfer for 12.30pm, however, they've made an assumption that she wants a transfer when she lands, despite her specifically requesting 12.30pm. That assumption without clarification, has meant that the driver turned up when the flight landed, despite the fact that it take ages to get through the airport. Then instead of waiting until the actual time it's booked for, they've left before the alloted time. The customer services has been appalling, with no response, via any avenue. We were really concerned they wouldn't honour the return trip, so she clarified the day before that they'd be there, someone answered to say they would (they were actually 30mins early again & we couldn't say goodbye to anyone), so she tried to explain what happened & was again ignored. A sign of guilt in my eyes. Absolutely horrendous customer services & booking system, I would avoid using them at all costs.”

Helpful Report

Posted 5 months ago

“Horrible experience. We waited and waited after calling 5 x to find our driver. First, we were told 10 minutes. No driver. Then we were told 20 minutes.. no driver came ..… finally he came. I requested a town car, which ended up to be a van. After being up all nite we were brought to the wrong hotel. I cancelled our trip yo the airport as I could. Not depend on them.. I was also refused my refund for cancellating. Be very careful w these people.. at best, don’t use them at all. I will also put this on google review.”

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Posted 5 months ago

“I booked a taxi for 12.30 and it left at 12.15 without me, I was told it waited for an hour and that I can’t have a refund. I don’t know how or why it started waiting at 11.15 when booked for 12.30 - makes absolutely no sense to me. Looking at reviews this seems to have happened to a lot of other people too so beware- I would avoid if you actually want to get your transfer. They are refusing to refund despite being fully aware of the facts - will be reporting to ombudsman/ abta”

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Posted 5 months ago

“Don't use, misleading service info Charge you on top of any old taxi service they choose to use at your arrival time. Customer service is anything but”

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Posted 5 months ago

Suntransfers.com is rated 4.6 based on 11,938 reviews