Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Suntransfers.com Reviews

4.6 Rating 11,563 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,563 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a transfer from the Barcelona airport to our hotel. We were charged and not given the service. Suntransfers refused to refund our pre-payment and our Credit Card company attempted to get the refund without success.”

Posted 2 months ago

“As a business owner myself, I do not enjoy seeing negative reviews but do yourself a favour and do NOT book with this company. We booked and paid for our transfer and our flight was on time, however, getting through customs was a slow and arduous process. We only had carry on luggage but it took an hour to exit the airport. We then found out our shuttle had left without us as “we only wait an hour” and obviously do not monitor flights. They then said they had no shuttles for us as they were all booked and suggested taking a cab for an additional $220 (one way). After 45 minutes of “negotiations” we were able to get another shuttle for $95, but they made sure we paid up front before telling us the location of the “new” shuttle (we thought they might not hold up their end). Left us with a bad taste in our mouth for this organization and very poor customer service! Find another honest company!!”

Posted 3 months ago

“No había nadie esperando en el sitio acordado. Me llamaron en un Inglés mal hablado, diciendo que tardarían un rato en llegar y que saliera fuera a la calle, a esperar, con temperatura de cero grados. Después de varias llamadas y esperando en la calle, más de media hora, nos ha recogido. Ha llegado media hora tarde y hemos perdido tiempo de nuestro viaje, además de la incomodidad de esperar en la calle. Muy descontento con el servicio, no lo volveré a utilizar y mucho menos lo recomiendo a nadie. Buscaros otra agencia de transporte.”

Posted 3 months ago

“I do NOT recommend Suntransfers. I received an email 12 hours prior to my pickup time stating the shuttle I reserved 4 weeks prior for 7 people, had been canceled, without remedy. I was on a cruise ship and happened to get internet service for a short period the night prior to getting back to Fort Lauderdale. Earlier in the day, I had received a text confirmation from the shuttle company (turns out to be a 3rd party that SunTransfers contracted with) which I responded to confirm, then immediately this 3rd party company text messaged that they would not be our shuttle service provider and our booking had been sent to another company. 4 hours later is when I received the email from Suntransfers that my booking was canceled. I had to get an Uber to a car rental company to rent 2 vehicles for our family and luggage, then my son and I drove back to our cruise ship port to pickup my family so we could drive the hour to the airport. We almost missed our flights. Disappointed that Suntransfers not only failed to provide a service for which we paid, but canceled so last minute without any attempt to help us. I would not recommend Suntransfers for any travel needs.”

Posted 3 months ago

“Cancelled transportation from the airport after taking money, the night before we were due to fly. Informed the refund was processed immediately and it would take no longer than 10 days. 2 weeks later still awaiting a refund. Tried to call, options lead you in a loop and refers you to a website with a 24 hour live chat, which is a bot. Sent an email and live chat had no reply. Looks like Section 75 is my only option. Shocking Customer Service. Avoid.”

Posted 3 months ago

“I would not recommend this company. While they may have successfully executed many orders in the past, reliability and consistency are crucial in today's world. No one wants to risk being stranded in a foreign country without guidance. Unfortunately, our experience mirrored these concerns. Despite previous negative reviews indicating a pattern, the company failed to pick us up and remained uncommunicative for nearly two weeks. Company did not even issue an apology, not to mention a refund… After being stuck in a foreign airport with no knowledge of the language, with no cell phone service or Wi-Fi we ended up hiring a local taxi. Their unreliability and lack of assistance are concerning. Moreover, charging us for a service they didn't provide feels like a form of theft.”

Posted 4 months ago

“Booked taxi didn’t turn up, no answer from office or online. We were just left stranded and had to use local taxi to get to airport, which was actually cheaper. Still haven’t been refunded two months later. Credit card company had to intervene to refund me. Terrible overpriced service, would not use them again.”

Posted 4 months ago

“I booked and paid for a round transfer from Langkawi airport to Telegar Harbour. Arriving was ok, the driver texted that he was outside the airport. I was surprised at the appearance of the car and driver. Both were quite scruffy! However, on our return there was no car waiting for us. We waited 13 minutes past the due time and were anxious because we had quite a tight schedule for our plane. The security police at the harbour called a taxi for us because there was nobody around at this time. I complained immediately and today, 9 days later, I had a ‘standard’ response stating that their drivers only waited 10 minutes! This is appalling customer service response. We were there well before our driver was due! They did not read my complaint. I WOULD NOT USE THIS COMPANY again. There are other, far better people to use. Additionally they were four times more expensive than arranging transport on arrival. They should be ashamed of themselves. They know they failed to deliver.”

Posted 4 months ago

“Had to hire another different taxi.noone at airport.this company has put up fake reviews to cover themselves.book at own peril”

Posted 4 months ago

“Horrible el servicio. Pretendían recogerme del alojamiento con 5 horas de antelación a la salida del vuelo, cuando el aeropuerto está a sólo 20 minutos del alojamiento, y no suele haber tráfico. Me avisaron sólo 24 horas antes de la salida del vuelo, y cuando les comunico que quiero cancelar el Servicio, me informan que no me devuelven el dinero porque no lo he cancelado con 48 horas de antelación, cómo puedo cancelar con 48 horas de antelación si me lo comunican con sólo 24 horas? Ni se les ocurra contratar con esta compañía”

Posted 4 months ago

“Please do not use this company. My taxi driver was a no show at Agadir and is was late at night causing considerable distress.”

Posted 4 months ago

“I was victim of a SCAM at Cancun airport.I contracted shuttle service from Suntransfers which advised to do not stop to ask information, got outside of the airport and no one waiting for my wife and I.A person wearing airport badge offered to get me a taxi, I told I was looking for my shuttle then she offered to call Suntranfers.She called the number I gave her, +52 101 55 41705580, then she gave me her cell phone, I talked to the person on the line which told me about an accident that would delay the pickup for at least 2 hours and told me to pickup a taxi that they would reimburse me next day at the hotel. I refused and told that I would wait, I was suspicious if the lady called the correct number or it was a scam.We waited for some time, nothing from Suntransfers then I asked a guy also wearing airport badge if I could use his phone to call Suntransfers, he asked me for the number, I saw him dialing the correct number unless he had some trick on his phone then I talked to a person that also told me about the delay and also told me to pickup a taxi that they would reimburse me next day. I was upset and told that they should pay for the taxi not me, but as I had no option I decide to pay for the taxi even if I would lose that money.The guy that I borrowed the phone took us to a taxi, put our luggage on the truck then came the lady that first talked to us, I got scared because I realized they were from the same gang, she told me it would cost me US$120, I told I didn't had that amount then she told me to pay with my credit card what I had no choice then I did that, I typed my card pin, she told me it failed and asked if I had informed the bank I would be in Mexico, I replied I didn't then she asked me to try again and it worked.On the way to the hotel my wife and I were very scared thinking the taxi driver would take a secondary road and discard us on some bushes. He was driving like crazy at 140Km/h where the limit was 90Km/h.Luckily he got us to the hotel, I gave him a tip, he told me he wanted more then I gave more and pretended I liked is service, asked is name and phone number, he told me his name was Joshua and his number 998.118.8204.Couple of days later I checked my bank account then I found 2 charges of 9000 pesos each. So instead of US$120 she charged on my credit card 18000 pesos about CAD$1,291. I reported immediately to the credit card but it looks there is nothing they can do.I called the taxi driver, Joshua, that gave me his company number +52 998 348 2119, and name taxi super Sharon which I called, the person confirmed the company name but when I told about the wrong charges he said he didn't speak English, I talked to him in Spanish then he told he does not work with taxi and hang off.I tried to report to the police online but no reply. I went to the tourist policy station in Playa Del Carmen, but besides being tourist specialised police station no one speaks English, I talked to a policy office in Spanish then he told me I had to report in Cancun not there and that “it wasn't a crime but just a break of trust” at that point I lost my hope on getting help from the police. He also told me to report to the taxi union what I had tried many times but the phones just don't work 998.689.1166, 998.888.6990, 998.293.6267, 998.221.8064 and 998.689.1143.On my way back to Canada, at the Cancun airport I looked for the lady in order to take her photo for the Cancun police but she wasn't there. I saw another couple falling on the same scam, a guy with airport badge talking to them, handing over his cell phone, so I went there and told the couple what happened to me, they left the scam person and went back inside the airport, for sure that scan guy did not get happy, I saw him talking to his gang, all wearing airport badges, and pointing to me, so I run with my wife to the customs and got inside praying to leave Mexico as soon as possible to never return.If in five minutes I could help a tourist couple for sure it would be easy for the Cancun police to get those criminals if Mexico consider them criminals of course.”

Posted 4 months ago

“Unable to change pick up time even the website says ok to change before 24 hours, have to book a new one, waste time and money, not reliable, customer service very bad”

Posted 4 months ago

“very poor service, no one at the gate with a sign , waiting 20 mins before we seen someone, Barcelona to the cruise port 65 euro in a smelly old car that smelled of old cigarette smoke , do not use this company ... we gor a taxi coming back 40 euro ....”

Posted 4 months ago

“it's 5 in the morning in Spain, 2 people are waiting for their transfer to the airport and the driver doesn't show up... €156 thrown in the wind plus a new set of plane tickets. they were only able to say it was an error from the local company.....worst service ever!!!”

Posted 4 months ago

“Lundi 4 décembre 16:30 Personne a l arrivée de notre vol Paris Budapest . Aucun chauffeur nous attendait . Aucun message de leur part . Leurs numéros de contact en Hongrie comme en france vous renvoient à répondeur . Finalement c est un employé de l aéroport qui s est démené et qui a réussi à joindre quelqu un de la compagnie Suntransfert.. et un chauffeur s est enfin présenté vers 18h … . Nous a déposé à 100 m de l hôtel sans aucun mot d excuse Vraiment pas top ni fiable Suntransfert plus jamais”

Posted 4 months ago

“They no-showed at Barcelona airport. Support stopped replying. Two 70 years old stranded having to figure things out.”

Posted 5 months ago

“Do not yse!!!!Very bad customer service. Our plane was delayed coming out of Newark. I let them know we would be missing our connection in London taking us to Shannon. When we finally arrived in London, we were not able to be booked to Shannon, instead flew into Dublin. Suntransfers didn’t care, and charged us full price for cancelling Their customer service is not good. I was chatting with rep while in NY. And had to continue to repeat myself”

Posted 5 months ago

“We were stood at the airport for over an hour and told many stories why the driver was late. From traffic, strikes, he was there and wasted alot of time ⏲️ Can't say I would ever use again”

Posted 5 months ago

“Totally unprofessional outfit, avoid if you don't want your holiday experience marred. We are 6 retired guys on our annual golfing trip, so booked 'Premium transfer' as there were 6 cases, bags and golf clubs. On arrival at Faro, at the desk we were told the bus was 3 minutes away and to wait outside. Almost immediately the same rep turned up and said 'It's broken down, go with this driver'. We were shown to a small minibus at which point I said this is not what I've booked and rang the number on the booking form. I when them told 'We pride ourselves in our customer service blah blah blah but unfortunately this is all that's available. The golf clubs filled the small ;luggage area behind the seats and we travelled 30 minutes with cases under our feet, on the floor in the cabin area and 2 on our knees. After settling into the villa, I again rang the company and explained what had happened and that we weren't happy, I was offered apologies and assured it was a on off. Imagine our surprise when the same transport turned up 7 days later for our return journey to the airport. On returning home I made an official complaint and received a joke of a response. It was an administration error, really, a 12 euro discount and 10% off our next booking. Laughable really. DO NOT use this company, unprofessional, uncaring and tell lies.”

Posted 5 months ago

«
1
2
3
4
5
»

Suntransfers.com is rated 4.6 based on 11,563 reviews