Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,893 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost! Our transfer from the airport was cancelled without notice and without compensation apart from a pathetic 10% discount voucher off our next booking. The refund they gave was less than 50% of what we had paid so they effectively massively increased the cost of our return. Tried to cancel our return as zero confidence that they will arrive but can't do this online.”

Helpful Report

Posted 2 years ago

“Flight is 18:45 and the transfer is 35-40 minutes yet the pick up was scheduled for 14:00. Not my idea of a holiday.”

Helpful Report

Posted 2 years ago

“Everything don’t ever book with these guys Don’t answer e mails Booked minibus sent 2 taxis after big wait On return sent 7 seater when 9 of us Charged me 250 euros ! And 4 taxis 100euros ! Don’t respond to e mails or phone calls Moved pick up on returning we got there taxi could not get there despite numerous calls suggesting sensible location to collect Absolutely a shambles! Hopefully other families and groups avoid this”

Helpful Report

Posted 2 years ago

“We arrived at Rome airport where our driver did not show (we were actually early). After querying the drivers location, we were told that they could not find us, but that was rubbish as we had been looking for well over an hour, and had been standing in the correct location. If they were there, they were not holding a sign with our names or co details. They also headed off before advised waiting time allocation. To then be told no refund as our fault is beyond poor and is paramount to theft. Would rate a negative score if I could.”

Helpful Report

Posted 2 years ago

“I had pre-booked a taxi with Suntransfers for a specific time and location. Unfortunately, due to circumstances beyond my control, I encountered a delay in reaching the agreed-upon pickup point. (flight delayed) Realising this, I immediately contacted the company's customer service line to inform them of the situation and request a revised pickup time. To my utter disappointment, the call handler on the other end of the line displayed a shocking level of apathy. They seemed disinterested and showed no willingness to assist or accommodate my changed circumstances. Despite explaining my situation and the urgency of needing a revised pickup time, the call handler gave off the impression that they couldn't care less. Their lack of empathy and understanding left me feeling frustrated and helpless. As a customer, I expected a basic level of respect and assistance, especially when dealing with a service-oriented company. Unfortunately, the call handler's attitude made it clear that my concerns were of no importance to them. I believe that customer service is a crucial aspect of any service-based industry. A company's representatives should be trained to handle various situations with professionalism, empathy, and a genuine desire to assist their customers. Unfortunately, my encounter with Suntransfer's call handler was anything but satisfactory. How this company has a 92% recommendation is beyond me.”

Helpful Report

Posted 2 years ago

“Didn’t turn up, cost us £250 to get a replacement taxi. Do not use. Rang up office and they just said driver isn’t coming get a taxi. Avoid if you can.”

Helpful Report

Posted 2 years ago

“On arrival at lanzarote Airport we found our coach but no driver for 10 mins.On departure from hotel to airport on final day no driver turned up at appointed time so I had to make 3 phone calls before one arrived.Not good enough when you are trying to make a flight and after using this company every time I travel this is my last,never again”

Helpful Report

Posted 2 years ago

“Not Happy at all. No driver to pick us from Alicante airport & we paid for meet & greet. Poor communication through out. Waited in the airport going backwards & forwards between 3 different help desks! In the end was issued a voucher & spent another hour waiting in a long queue for a taxi. Still had no response from Suntranfers regarding my email or a refund. Would not reccomend this company. Shocking service don't use them!!”

Helpful Report

Posted 2 years ago

“I received an email tonight at 10pm to say our transfer back to barcelona airport tomorrow morning at 8am has been cancelled! We are a party of 8. Rang them and asked for them to organise some other transport, even 2 cars. I was told to contact a local taxi service that they couldnt help. They didn't care one bit, was just told I would be refunded within 10 days. I have spent the last 3 hrs ringing local taxi companies but there is no answer, we are in a quiet location and seems all taxis are off duty so late. I have rang several nearby towns but they wont help either as we are in aremote location, they too told us to contact the local taxis. So at 1am I sit here not knowing if I will get a taxi or 2 in time for our flight. When they collected us from the airport at the start of our holiday they arrived with a 9 seater. I had booked and paid for a 12 seater as I was told a 9 seater would not take all our luggage. Miraculously the 9 seater did take all our luggage. But they had charged me extra for a 12 seater! So do not stress yourself out by booking suntransfers, they have been terrible! And the customer service is shocking.”

Helpful Report

Posted 2 years ago

“Horrendous company for both service & customer service. Was contacted 12 hours before our flight from Barcelona to inform us that unfortunately that had to cancel our pre-arranged and fully paid for return transfer to Barcelona from Roda De Bera. When contacted the first customer service agent hung up the phone and the second agent suggested we just book 2 taxi's, at 11.30 at night!!! when I'm due to leave at 7.30 in the morning! Currently sitting here stranded and wondering if I will catch my flight in the morning! AVOID AT ALL COSTS! And as for their positive reviews.....they probably write them themselves!”

Helpful Report

Posted 2 years ago

“This is the most dishonest company we have ever used for transfers. First, on arrival from Istanbul to Antalya, we waited 1 hour outside the terminal and no one from the company met us, even though I had given our flight numbers in the information, then I had to phone England to get the wrong one information where there are company employees to guide us to the bus and who told us that there were few people and that is why they did not welcome us, this is not an excuse. Also upon arrival at the hotel, the driver asks us for extra money, we traveled on 26.05 with bus number MIDI 206 When we arrived at Starlight Hotel we found that we had left a leather jacket on this bus and from there the big drama started where the hotel reception called the broken phone 00904445156 where they spoke in Turkish as the clerk refused to speak in another language with us. The reception called this number over 50 times, first from this company they claimed they had no connection with the driver of the 206 bus and after we said we would make a complaint to the police, the jacket was found and we waited for another 3 days of promises that the jacket would be sent to the hotel. Thanks to the manager of this company, whom we emailed, our jacket was returned on the fourth day of our arrival And just when I thought there was nothing more to surprise us, came the new unpleasant surprise for us with the return transfer, which was supposed to take place at 12:30 pick up from the hotel, as our flight to Istanbul is at 16:45 . However, to our surprise, while waiting at 12:20 outside the hotel for the company to come and pick us up, it turned out that our return transfer time was suddenly changed to 07:35, and why none of the staff knew. After another call from the hotel to the company, the employee said that in their system it says that the flight is at 12:30 and the transfer was at 7:35 and we almost missed our flight haha, I had never heard such nonsense when booking, Suntransfers asked me for detailed information about the two flights, outbound and return, and there is no way the company can tell me that our flight is at 12:30, when it is at 16:45 - TK2417 with Turkish Airlines, something they know very well. Also, you can't tell me that I specified a pick up time of 07:35 for a flight that is at 16:45, that would be crazy when I personally specified a pick up time from the hotel at 12:30. thank god the hotel provided us with a free shuttle to the airport. If you did this because of our forgotten jacket, which you did not want to return to us, then that is very unfortunate and ugly. Do not use the services of this company, they do not work correctly, lie and do not deserve a penny”

Helpful Report

Posted 2 years ago

“Dont show up at the airport and refuse refund. Absolut scammers!”

Helpful Report

Posted 2 years ago

“ESTAFADORES Estuvimos en el punto de recogida (a la entrada del hotel,donde paran TODOS LOS TRANSFERS) 30 minutos antes de la hora acordada.Tras pasar 10 minutos de esa hora y tras varias llamadas nos dicen que el conductor llega en 3 minutos, lo cual ES MENTIRA.Facilitan la matrícula y el modelo del vehículo,y más de 40 minutos después sigue sin aparecer nadie.Insistimos con las llamadas y nos dicen que el conductor ha ido al hotel y al no encontrarnos ha cogido a otros clientes, OTRA MENTIRA MÁS.Por algo se facilita un teléfono de contacto,para que llamen si hay alguna incidencia. La solución que nos dieron fue coger un taxi y abonarlo posteriormente, a saber cuando. Gracias a su INCOMPETENCIA Y A SU FALTA DE SERIEDAD casi perdemos el vuelo. Lo dicho UNOS ESTAFADORES Y UNOS SINVERGÜENZAS.”

Helpful Report

Posted 2 years ago

“Absolutely appalling service. We nearly missed the flight as they didn't come to pick us up and had to take taxi, even though we were waiting at the hotel as instructed way before the scheduled time and when wrote a complaint they took over 1 month to respond! Even the uber driver mentioned that they do this all the time and people miss their flights.”

Helpful Report

Posted 2 years ago

“I booked a transfer, my flight got delayed by a storm, i told them of the incovenience since first moment, they just told me they are sorry but the would keep my money and wont give any solution they. Really bad experience”

Helpful Report

Posted 2 years ago

“No driver waiting at airport and desk closed wandered about airport trying to contact call centre .No English speaking call centre.Driver arrived after I got help from other provider 45 mins later. Pick up at hotel Again No one turned up Eventually after hotel contacting call centre it came 40 mins late Poor poor service”

Helpful Report

Posted 2 years ago

“Türkei Antalya, Hinfahrt am eigentlichen Hotel vorbeigefahren und 24 km weiter abgesetzt, zwar die selbe Hotelkette, aber eben am falschen Ort. 30€ Taxikosten für mich, um in mein gebuchtes Hotel zu fahren. Rückfahrt am falschen Terminal abgesetzt, obwohl laut Buchung, Flugnummer und Gesellschaft bekannt waren. 10€ weitere Taxi kosten für mich. Ein Alptraum vom Service, es war wirklich schon sehr viel besser, aber so buche ich dort nie wieder.”

Helpful Report

Posted 2 years ago

“No se presentaron Aeropuerto Santander. Tuve que llamar para reclamar, despues de una hora de espera vinieron a recogernos. Muy mala experiéncia.”

Helpful Report

Posted 2 years ago

“I paid for a luxury vehicle and they sent a broken down cargo van. It was unsafe, filthy, and extremely uncomfortable. The company admitted their mistake in writing (I had time-stamped pictures of the vehicle) but they refused to do anything about their mistake. I explained that I paid for a premium ride but they didn't care. Their customer service agent was extremely rude. Based on their total lack of customer service, I suspect their "great reviews" are generated by a bot and not real people.”

Helpful Report

Posted 2 years ago

“I made a reservation 2 months before I got to Paris, France. Booking reference NC5931 for April 24, 2023.I Paid in advance for a PREMIUM TAXI. They came to pick us up om a smallToyota. When I told the driver, he called the office and they said they will upgraded for next morning , that we were leaving. At 6:30 am . another small toyota came for us!!!! I was so feed up... I told the driver again, he didnt know what to say. Drivers were very nice... But I paid for a service, I NEVER GOT!!!!! Thats STEALING from the customers. will not recomend or use them again”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,893 reviews