Totally unprofessional outfit, avoid if you don't want your holiday experience marred. We are 6 retired guys on our annual golfing trip, so booked 'Premium transfer' as there were 6 cases, bags and golf clubs. On arrival at Faro, at the desk we were told the bus was 3 minutes away and to wait outside. Almost immediately the same rep turned up and said 'It's broken down, go with this driver'. We were shown to a small minibus at which point I said this is not what I've booked and rang the number on the booking form. I when them told 'We pride ourselves in our customer service blah blah blah but unfortunately this is all that's available. The golf clubs filled the small ;luggage area behind the seats and we travelled 30 minutes with cases under our feet, on the floor in the cabin area and 2 on our knees. After settling into the villa, I again rang the company and explained what had happened and that we weren't happy, I was offered apologies and assured it was a on off. Imagine our surprise when the same transport turned up 7 days later for our return journey to the airport. On returning home I made an official complaint and received a joke of a response. It was an administration error, really, a 12 euro discount and 10% off our next booking. Laughable really. DO NOT use this company, unprofessional, uncaring and tell lies.