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Suntransfers.com Reviews

4.6 Rating 11,557 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,557 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver did not meet us at Arrivals in Tenerife. Had to find the Subtranfers stand where the driver was waiting. Be sure to read your travel voucher for meeting instructions.”

Posted 3 months ago

“I have used this company for about 10 years was very happy with them until this year, I booked my taxi for torremolinos is was accepted, but a week before I was travelling they emailed me to tell me I gave a wrong address, and wanted €30 more so cancel them, got another company to do the same journey for less than suntransfare was asking for in the start, there loss is the other company gain, as I used twice a year.”

Posted 6 months ago

“V.good experience”

Posted 9 months ago

“Booked a transfer faro to lagos (Portugal). I was told I will not be told the details of my return & only my hotel would however I was not staying in a hotel. This caused a lot of unneeded worry because it was totally wrong. I was emailed and texted the details of my return & they arrived on time and was really nice driver.”

Posted 11 months ago

“Booking SUNTR_MI5029. We had a late flight into Ibiza and driver was clearly agitated when we arrived. He was also waiting for another named passenger who didn’t turn up for their transfer. There was only one driver there so left us confused as to whether we were both going to share a transfer despite paying for a private transfer. More disappointingly, the driver dropped us off at a nearby bus stop and not our accommodation saying that was as close as he could go. Luckily we knew where we were going but if that had been our first time, in the dark, I’m not sure we would have found the hotel. Asking him where to be picked up for return he said the bus stop. This was not in fact the case, as we rang the company to check and they confirmed collection would be at the hotel as expected. Tried to email at beginning of holiday but still waiting the reply( we returned home yesterday!)Time wise, they were spot on but left feeling anxious for collection. Overall an adequate service but as on holiday in foreign country you don’t expect to have any anxiety or worry over travel-after all that’s what you’re paying for isn’t it?”

Posted 1 year ago

“Sometimes it works, and sometimes it doesn't. Was promised a response when I complained about the quality of one leg of a trip - never received any feedback. They're OK - but don't believe 100% they'll be there.”

Posted 1 year ago

“I booked a transfer from my apartment to airport, I paid extra to receive a text for pick up time, never was sent, had to contact them directly the day before then again the day of departure to try to get a pick up time. The customer service team was very helpful and eventually got me a pick up time but it stressed me out not knowing what time they would come”

Posted 1 year ago

“Booked a transfer from Naples airport to Praiano with an english speaking driver. Our drive there was great, our driver even stopped to let us take pictures at scenic points and took some photos of the two of us. On the way back our driver did not speak english, we had to turn on the data on our phones to use google translate, the AC in the car also did not work.”

Posted 1 year ago

“Booking online was easy. Transfer there was late, driver didn’t know where he was going and couldn’t even follow a satnav, it was late at night and very dark and hotel was 3 hours away in quite a remote location down winding roads, we ended up having to use the maps on our phones and point out that he was going the wrong way. It rained a little and his wipers didn’t work. Transfer back was from Papirus transfers, car was nice and driver nicely dressed and got to airport no problems. No other issues with the company and this is the first time I’ve used them so will use again.”

Posted 4 years ago

“PLEASE take some advice and DONT book with sun transfers, we booked for our holiday in Majorca and because our flight was a bit delayed they didn’t bother to turn up. DONT BELIVE THEIR OWN WORDS when they quote “ don’t worry if your delayed your driver will monitor your flights” after no notification that they had cancelled our driver , we then had to stand in a massive taxi queue with 2 young children at 11 pm for over an hour !! Which is precisely why we booked a transfer ! I then later received an email simply stating my booking had been cancelled no explanation no apology NOTHING !! I hope you don’t waste your time or money booking with this badly organised bunch of time wasters !”

Posted 4 years ago

“I’ve used Suntransfers before and they were pretty good which is why I booked them again this year to transfer us from Fuerteventura airport to Corralejo. The driver was there when we arrived, but explained we had to wait for about 10 minutes as one of his colleagues would be joining us on the journey. We were shon to the taxi which was a mini cab that had seen better days. It was scruffy and had no seat belts!eventually the driver and his colleague appeared after about 20 minutes. He took off and drove like a maniac all the way to Corralejo. We were scared he as driving so fast. A couple of times his colleague passed him a mobile phone which he looked at whilst driving. Unbelievable. I was determined that on the return journey I would say something if the driver behaved like that and the taxi didn’t have seat belts........we were pleasantly surprised by a beatiful well equipped minibus driven by a total professional, Francisco. He was a professional driver, courteous, careful and someone who takes pride in his job. What can I say about this company then? We had an experience at the start which convinced me to never book this company again to an experience which was why I used them before. So that is why I titled this Hit and Miss. However I really can’t see myself using the again because I couldn’t risk the chance of driving in a scruffy ill equipped car....no seatbelts? No. No excuse. Francisco is the only redeeming thing in this review.”

Posted 5 years ago

“Drivers were very nice car was clean but if you need to amend anything while away on line forget it. Very difficult to navigate website in so far you send your amendment and wait and wait for response. Not good service for amending anything even when done in timeframe required”

Posted 5 years ago

“Flight was delayed by about 10/15 minutes from Newcastle to Barcelona when we arrived no driver at arrivals and not outside in taxi ranks after 4/5 calls one was sent but had to walk to pick up point at terminal 2B which is approx. 1000m away and my wife has walking difficulties---arrived at campsite 1hr late and had to pay 30 euros for being late---Return taxi and driver was excellent---Will think twice before using them again as this is the 2nd time taxi has not turned up but they did refund me the cost of another taxi the first time.”

Posted 5 years ago

“I have one concern in that the driver who picked me up from fair airport to bring me to vilamoura made me concerned when he said no 1 he didn t think those apartments existed. No 2. He didn t think there would be anyone there to issue me a key. This was disconcerting as I was a woman travelling alone and I arrived in fair airport after midnight due to a flight delay. I would not like anyone else to experience this anxiety at the start of their holiday. As it turned out there was someone at reception and I did get a key and was in the ap partment at 1.30 a.m. the appartment name wise interpass alvaflor.”

Posted 5 years ago

“need to take more care on what drivers they hire in.had the misfortune of been allocated an unreliable and untrustworthy driver who didnt turn up and had the neck to ring the company two hours later to say i didnt show up.got a refund so its better than nothing i suppose”

Posted 5 years ago

“The actual transfers were excellent. The pre travel booking was stressful, with confusing EMails and voice mail messages saying there was a booking problem which didn’t exist!”

Posted 5 years ago

“the driver did not show up for transfer from hotel to airport which was supposed to be at 4 am in Menton , France. the company representative Mr Victor called me next day to my review , he apologize for this incident ,he refund the money at the same day and offer 10% discount for next booking valid for 12 months . Thank you Mr Victor for your immediate response .”

Posted 6 years ago

“Arrived Lanzarote airport on time and no meet and greet. After 25 mins finally found someone with a board and a list with our name in it ! They rang taxi guy who never turned up and they then got another driver at airport to take us to villa . Just hope Sun transfers driver picks us up on time 1 st April at villa on time now as it's Easter Sunday !! Can't get hold of anyone on phone . It's a shame as used them before .. Perhaps someone could contact us to put our fears at ease .”

Posted 6 years ago

“We booked the transfer on the reviews from Da Nang to Ho Chi Min City, Vietnam and everything was going well. Our flight was at 11.45am from Da Nang and did not need to check our e-mails or so I thought. When we got to the airport we found our flight delayed to 1.30pm. We went to our e-mails and to our surprise , found it was delayed and Suntransfers cancelled our transfer. They knew the hotel we were staying at and our contact number. We managed to change to a flight at 12 noon which got us into Ho Chi Min at about the same time. They stated they did not have time or staff to arrange the transfer. We asked them to reconsider but they refused. We flew to Ho Chi Min City and we were concerned about getting scammed by a taxi but it was an easy process and cheaper than Suntransfers. There was a taxi desk and we were lucky we had enough money as we could not see an ATM. One of the staff took us to a green taxi and it was a pleasant trip, not far from the centre and the driver was very helpful. We were disgusted with Suntransfers and cancelled the return journey to the Airport and a local taxi was a 1/3 of the price. We asked for a refund and they stated because we had cancelled the transfer within 24 hours we were not allowed a full refund which was not the case. We complained and they gave us a 1/4 of the cost back for something out of our control. It maybe easy for them to organise in Europe but beware when they deal with transfers in East Asia. Metered taxis in Vietnam are very good and hotels will help you without any problem. Super Country. Thankfully it did not spoil our great holiday.”

Posted 6 years ago

“It was the cheapest option available.”

Posted 6 years ago

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Suntransfers.com is rated 4.6 based on 11,557 reviews