I booked and paid for a round transfer from Langkawi airport to Telegar Harbour. Arriving was ok, the driver texted that he was outside the airport. I was surprised at the appearance of the car and driver. Both were quite scruffy! However, on our return there was no car waiting for us. We waited 13 minutes past the due time and were anxious because we had quite a tight schedule for our plane. The security police at the harbour called a taxi for us because there was nobody around at this time. I complained immediately and today, 9 days later, I had a ‘standard’ response stating that their drivers only waited 10 minutes! This is appalling customer service response. We were there well before our driver was due! They did not read my complaint. I WOULD NOT USE THIS COMPANY again. There are other, far better people to use. Additionally they were four times more expensive than arranging transport on arrival. They should be ashamed of themselves. They know they failed to deliver.