Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,916 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a transfer from Cancun, our flight was delayed by 1hr 10min & with it being so busy it took us 1hr 17min to reach the pick up point from the time we touched down. There was no rep waiting & it took us 12mins to find him, he was sitting down at the back of a stall away from the meeting point. He then said our transfer was on its way & then tried to give us information on trips & given us details to contact, we said we were not interested. 5 mins later he informed us that our transfer had been cancelled because we were over 2hrs late & we would have to get a private transfer, we came out after 1hr 17mins so they did not take into consideration the delay, he already had a driver next to him, he said it would be £145 equal to Mex peso compared to £30 with Suntransfers for one way. Luckily we talked to the Tui rep & managed to get on the bus after having to tip the driver £25. Rang Suntransfers from the airport, which were no help what so ever. I sent an email to complain & claim a refund when I returned from holiday to which I have received no reply what so ever as at some 7 weeks later. I tried to phone them & unable to contact the also. Absolute disgrace and will never use again.”

Helpful Report

Posted 2 years ago

“The worse company we have ever been with. The driver on arrival was very rude and grumpy. Didn’t have a clue he was picking us up. On return they did not turn up even though I had messaged throughout the the day and they confirmed they would. Had to pay €45 for a taxi and was only offered £13.97 refund as we didn’t get a receipt? I would definitely not recommend this service 🤬”

Helpful Report

Posted 2 years ago

“We arranged for a transfer from Berlin airport to our hotel. Although the driver had the correct name and address of our hotel, he left us stranded in an unfamiliar part of Berlin at night. Despite our protests, he insisted it was the right address and drove off. When I contacted the coordinator, he said he couldn't help us. We were left with no choice but to walk for 20 minutes in the dark, dragging our suitcases until we located our hotel using Google Maps on my phone. I filed a complaint the very same day, and now, 11 days later, I've yet to receive a response. They had already charged me for the service before my trip.”

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Posted 2 years ago

“Blev inte upphämtad på flygplatsen, ingen svarar varför.”

Helpful Report

Posted 2 years ago

“Worst ever company what you can choose from. Taking your money and you never meet the bus. We too family's paid for the transfer and at the end had to take a taxi. Nobody wants to talk to you, or just hang up the phone”

Helpful Report

Posted 2 years ago

“DO NOT recommend this company! I paid for a private minivan and was totally disappointed on arrival in Dalaman as our transfer was a scrappy car, not even a luxury car! This was not how we wanted to start our holiday! The car was dirty inside, I had to even wipe crumbs off the back seat before getting in. The driver also drove like a complete maniac! We paid £130 and was only refunded £11… Absolute joke!!”

Helpful Report

Posted 2 years ago

“Taxi stond niet op luchthaven antalya 15 minuten gewacht geen taxi wel betaald Dus andere taxi moeten nemen”

Helpful Report

Posted 2 years ago

“The driver at Rhodes Airport did not show up. When he was contacted he was obviously asleep. So rather than be stranded at the airport, we took another taxi and paid again. The company has not apologised or made a refund.”

Helpful Report

Posted 2 years ago

“Arrived a bit late because of the airport traffic, they refuse to take me to the hotel and I had to lose the ticket and pay £40 for a taxi ...very bad service .not recommended”

Helpful Report

Posted 2 years ago

“I was supposed to be at Antalya airport and my flight had 30 mins delay. By the time I got out of the airport the agent tested me and refused to pick me up. Although they were provided with the flight number and they could check the flight status and know when to come to the airport they refused to come to the airport to pick me up. It was 1:30 in the morning. I fully paid the price. No refund was offered. I was completely shocked by how irresponsible these people were. Do not trust this company at all. The work like a fake or sham.”

Helpful Report

Posted 2 years ago

“Taxi didn't turn up at palma Airport sone girl then arrived after an hour with my name but no taxi had to wait again the girl was not very pleasant they eventually pulled in another taxi I think from another source and that driver wasn't happy either”

Helpful Report

Posted 2 years ago

“We paid for pick up on Piraeus Port on September 11 from Royal Caribbean Enchanted of the Seas Cruiser. Nobody came for us. When I called them I talked to somebody about it, excuses and not satisfactory answer. we had to take a Taxi to Athena.”

Helpful Report

Posted 2 years ago

“Suntransfer.com they are very dishonest company.our flight was delayed more than 3 hours. As soon as we knew that we will be late l contacted the " driver 'a by WhatsApp and let them know abou it. l messaged few times as soon as we were told by the airline about the delay. They read the messages and never replied back. l called them and not reply at all. l contacted them and l have an automated message saying that if the service didn't happen the money will return automatically to my bank . nothing more untrue than this. when l came back from my trip. l contacted them about the money and they replied that is more than 28 days and they can verify anything therefore, no money will be refunded. That is simply a big lie. l paid them £178 for nothing , that is theft”

Helpful Report

Posted 2 years ago

“They canceled our taxi to the airport after the pick up time via Whatsapp without any other solution to help us to arrive to the airport on time. This company is very unreliable.”

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Posted 2 years ago

“9 of us travelled to alicante Airport, had transfers booked in advance, they were one hour late collecting us, on the way back we had them booked for return at 11 am. After a few phone calls and emails, the man said bus be with us in 20 mins at 11-30, traffic jam 😠 eventually arrived at 11-50. 3 of our guys got taxi after 35 minutes of waiting €75, bus was 50 minutes late on return. So stay clear of this company if you have any sense.”

Helpful Report

Posted 2 years ago

“Do Not use this business! We made reservations 3 months in advance and even had the reservation confirmed the day before. At the pickup time, they simply did not show up. When we called they stated that we did not get scheduled. What? No notification received until later that they were "sorry". We almost missed our flight. Later we received an apology and a 10% discount next time we schedule their service. Really, why would anyone use them again? Do NOT use this business”

Helpful Report

Posted 2 years ago

“Upon arrival in Malta the driver was not at the HSBC AMT as per the instructions on the booking voucher. After waiting 30mins, tried calling the emergency # indicated on the voucher only to find it has been either been noted incorrectly on the voucher or has been disconnected. Called the US customer service number several times, was given different answers each time I called, either the driver can’t find us, the driver picked up the wrong people, the driver will call me. The driver nor the CS rep who said they would call right back, called back. Was put on hold only to be disconnected. In all ended up waiting over an hour for the driver. According to your web site and the booking voucher, the driver is supposed to have either a card with Suntransfers on it or my name. I only found the driver because he happened to be standing next us to talking on the phone saying no one was there and then I asked if he was from your company and he said yes. Let me also note that I also gave a detailed description of myself, my companion and our luggage to the CSR in order to help the driver locate us. The driver ended up being a Bolt taxi driver. According to my booking I was to have a private taxi not the local service that I could have walked out of the airport and flagged down. I am very worried about the return pick up on 15,June. Will someone be there? I have very little trust in your company and am very disappointed with the service.”

Helpful Report

Posted 2 years ago

“I am absolutely appalled at an impersonal late cancellation to a booking, after receiving a confirmation text that all was in order (which I paid extra for!) Email received at 2242hrs and we were due to be picked up at 0430hrs for transfer to airport. Lucky I had access to email!! As a customer who has used Suntransfers for over 10 years, this level of service is shocking. I called customer service who said sorry but nothing they could do and offered no alternative with only a meaningless 10% off our next booking as a gesture of goodwill seriously! I called an Uber and they were there immediately. Fantastic service. I will not be using Suntransfers again!!!!!”

Helpful Report

Posted 2 years ago

“Sat on a hot coach for 45 mins waiting for it to fill up. Driver says he’s not allowed to go until he has a full coach. Then a 30 minute transfer turns into two and a half hours! Last on coach to then be told they don’t go to our hotel ! We did not make a mistake we were told to get this coach!! Spent every day of my holiday emailing this company to resolve and put the booking correct for our return transfer. NO REPLIES!! Got a taxi back to airport on return. Emailed a further complaint to be told they would give me a 10% discount on a further booking!!! Not in a million years! Never use this company again!”

Helpful Report

Posted 2 years ago

“I do not normally write bad reviews however the service I received from Sun Transfers has to be shared. I could write a novel about my experience however to put it suscinctly our flight was delayed by an hour and after phoning 3 times to find out where the driver was I was told he had left and no-one else was coming. I booked with Sun Transfers to make it easier to get to our hotel but it turned out being a nightmare. Despite detailed emails the best they could do was launch a 2 week investigation where they tell you nothing and it took 3 weeks to refund my money with no compensation for the aggravation caused. Best they could do was offer 10% off my next trip - as if I would ever want to use them again. I would give them on zero star review for their entire customer service if I could. The last thing you want when you turn up at an airport after a 10 hour flight where there is a slight delay is to be told tough our driver has left and no-one else is coming!! Use another Company.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,916 reviews