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Suntransfers.com Reviews

4.6 Rating 11,561 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good Transfer in Barcelona from the Airport to the Hotel and back to the Airport. We will Book this Service definitely again for our next Trip. Driver were very kind and Professional. A clear reommendation.”

Posted 14 hours ago

“We were left stranded, stresses & anxious after our return transfere never showed. There was a red flag when the driver couldn't find the very well established & known hotel on the original drop off. Seems he couldn't be bothered to try & find it again for the collect. We had to use an emergency taxi service to get us to the airport which in reality was very reasonably priced given the circumstances but Sun Transfers refuses to refund the difference in cost despite clearly been in breach of contract. The company has proved itself to be uncaring & unethical when it really comes down to it. The way to judge any company is when things go wrong. How do they deal with it. Sun Transferes don't deal with it well & don't seem to take their responsibilities seriously.”

Posted 5 days ago

“Be aware that if you dare to late a bit, even you can chat with the driver, they won't wait for you :(”

Posted 5 days ago

“Booked airport transfer in Tenerife. Return transfer never showed up and we had to search for a taxi last minute, risking to miss a flight home. They also overcharge a lot- we paid 150 euro return while taxi charges approximately 37 euro one way for same trip. Avoid!”

Posted 6 days ago

“I booked a transfer and payed for it online it was a late night flight arriving 12.25 it was delayed by 2 hours the office was closed no direction given had to queue for taxi the hotel tried to contact sun transfers this was impossible do not use this company it’s all about image no customer service”

Posted 1 week ago

“Customer service and delivery”

Posted 2 weeks ago

“My experience with Suntransfers was incredibly disappointing. I had booked a shuttle for myself and a friend who was arriving in Bali. Unfortunately, my flight got canceled and pushed back, but my friend's flight was still on schedule. I made sure to communicate all the necessary details and even coordinated with their Baliku drivers in Bali through WhatsApp. However, despite our efforts, the service fell short of expectations. The driver, instead of waiting for my friend who experienced significant delays at the visa on arrival line, decided to cancel the trip prematurely. Suntransfers claimed they waited for a little over 3 hours, but my friend was in contact with the drivers after only 2 and a half hours. Despite the supposed cancellation, the driver still picked up my friend. However, they refused to drive her to the location we had already paid for, citing it was "too dark and too late." They offered to credit the cost towards another tour drive with them scheduled for the next day, but that trip was already paid for via Suntransfers. When I reached out to Suntransfers requesting a refund due to services not rendered, they refused to accommodate. This led to my friend missing her accommodation, causing unnecessary stress and financial loss. Despite our attempts to resolve the issue with Suntransfers, their response lacked empathy and failed to address the core concerns. Overall, I cannot recommend Suntransfers based on this frustrating experience.”

Posted 2 weeks ago

“It was the best choice. We were a 6 members family,with two litle childs. We arrive late at night and leave too early. We loved the experience.”

Posted 2 weeks ago

“Not met and waited a long time before finally leaving the airport, not in a private vehicle, they just put us in a regular taxi we could have taken ages before. Really poor, don’t use this Company”

Posted 2 weeks ago

“I typically only write reviews for great service; however, this was not the case with SunTransfers in Málaga, Spain. On 1 April, I had a transfer booked, and upon arrival at the airport, Air France took more than one hour to unload our baggage. As soon as it neared the one hour timeframe, I contacted the company to inform them of the issue. They assured me that the driver would wait for me despite it being over 1 hour. After approximately 15 more minutes, the bags began arriving, we collected ours, and went to the arrivals hall to meet the driver. He was not there. I once again contacted the company and informed them that the driver had left. They appeared just as surprised as we. During my conversation with the company, the driver contacted me and informed me that he had taken another fare, and would be back to pick us up once he was completed - approximately another 20 minutes. The company asked that I lodge a formal complaint, which I did, and received a response after 7 days which, in a nutshell was a "tough luck, take it up with the airline carrier." Listen, it's not the money spent, or money wasted, it's the integrity. If you say you're going to do something, do it. This is not the service I would expect from a multi-country transfer service.”

Posted 2 weeks ago

“As a solo female traveler, I faced TERRIBLE SERVICE from Suntransfers. Despite confirming with them that I would have no issue traveling with two specific-sized suitcases, upon arrival, my cases were damaged by the airline, and the driver was HOSTILE and UNHELPFUL (not even a "Hi"). Despite fitting perfectly into the vehicle, the driver created unnecessary drama and even claimed Suntransfers instructed him to LEAVE ME STRANDED at the airport. Despite my complaints, Suntransfers has STILL not responded to their client.”

Posted 3 weeks ago

“We booked a round trip in minivan from Gatwick airpot to London. Everything ok. Drivers on time. Thavarn contacted us one hour earlier just to make sure eveything was ok. Good drive. Clean van. This was the second time we booked with sunttansfer and we had no problem at all.”

Posted 3 weeks ago

“Beim Hinflug nach Ägypten ist alles gut gelaufen. Beim Rückflug allerdings ne Katastrophe. Fahrer nicht gekommen. Habe dann von Suntransfers erfahren, dass ich mich selbst um den Transfer kümmern muss. Und zu guter letzt habe ich noch nicht mal die Hälfte meiner Kosten erstattet bekommen. Bisher war ich immer zufrieden mit Suntransfer. Aber was diesmal passiert ist, ist ne Unverschämtheit”

Posted 1 month ago

“Awful service We booked a mini-van transfer from Tenerife South to the Costa Adeje, with a booster seat for our child. There was no driver waiting for us with our names. The service at the Avanti desk was rude and basically ignored us as we waited 20+minutes with no update. We were finally told to follow a man all the way back through the airport with our luggage and tired child and hailed a cab from the taxi rank. It was a normal size vehicule not the one we had booked and no booster was provided for our child. I thoroughly regret booking through this service and I have no co fence that they will deliver our return transfer to the airport next week after the disaster yesterday.”

Posted 1 month ago

“This is supposed to be a "door-to-door" service. I was dropped near my accommodation on arrival, but I had to drag all my luggage along a dirt track and find it myself. The return pick-up was even further away, at a crossroads, with no seating. I turned up early and stood for half an hour waiting for a shuttle that never turned up. I eventually got a taxi which cost me €50.”

Posted 1 month ago

“Best to update your Malta arrival info, There is no Costa coffee and no coaches only signs, everything has changed at the airport And the transfer kiosk wasn’t sun transfer it was supreme transfer Very confusing”

Posted 1 month ago

“This is terrible service.! Don't recommend it. I was left stranded in the Dominican Republic with my 2 small children. They never called or emailed to tell me that they would never show up. I had to call in from the airport to get my money back, and that took days. The people helping me in the airport told me this was the worse company to travel in super irresponsible and not reliable at all.”

Posted 1 month ago

“We have used Sun Transfers over a period of many years without any problems at all.. once again we booked them (online) for a trip today from Arrecife airport to our accommodation.. we had some difficulty gaining access to the property but our driver was absolutely brilliant (5 Stars) allowing us to use his phone & taking the time to help us sort the problem! I would highly recommend Sun Transfers & would not hesitate in booking again & would like to thank them for such an amazing service.”

Posted 1 month ago

“We have used Sun Transfers over a period of many years without any problems at all.. once again we booked them (online) for a trip today from Arrecife airport to our accommodation.. we had some difficulty gaining access to the property but our driver was absolutely brilliant (5 Stars) allowing us to use his phone & taking the time to help us sort the problem! I would highly recommend Sun Transfers & would not hesitate in booking again & would like to thank them for such an amazing service.”

Posted 1 month ago

“Terrible service .booked private transfer from lanzarote airport to playa blanca. Went to station 21 as advised,waited,was met by a guy under pressure.i gave him my name and asked where was my driver.he went on his phone.we waited 30 minutes for our driver,and what came next?we were greeted with an old 16 seater minibus with almost 400,000km on the clock.i asked where was my private car?to which I was told this is it .we had a rough rattle and roll journey to playa Blanca.I’ve used suntransfers for years,but never ever again ,and not even an apology.,we did get €15 refund ,for what I don’t know..that’s me done with suntransfers.”

Posted 1 month ago

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Suntransfers.com is rated 4.6 based on 11,561 reviews