Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,941 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Travelled to Dubai, we’ve used Suntransfers before and not had issues. This time, the queues getting through Dubai were quite long as it was half term. Had a call from our driver and explained that we were still in the immigration queue and taking longer than expected to get through. When we eventually made it out and picked up luggage, rushed to the meeting point and told we had just missed the driver. On asking what the alternatives was, we were simply told to get an uber which isn’t the greatest answer when travelling with a young family. Discussed with the customer services/ quality support who simply said that to refer to their T&Cs which said that driver will wait an hour after flight lands and you’re on your own after that. No refunds/ no help. Turns out an uber is actually far easier to manage if you have mobile data/ roaming sorted and won’t be using these guys again. So if you’re travelling at peak times/ with a family, consider carefully. We cancelled the return journey and did an Uber which was far easier and cheaper to do!”

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Posted 2 days ago

“Habe heute morgen den Namrn und das Autokennzeichen von unserem Fshret sngefrsgt, welcher und morgen zum Flughafen bringe soll. Leider haben wir diese Anfsbrn nicht erhalten, weil die scheinbar bis zur Abholung ändern können!!! Unser Hotel lässt die Fahrer das Gate nicht passieren wenn diese Angaben nicht um voraus hinterlegt werden. Es ist ein rechtes Stück zu Fuss mit dem Koffer! Auch auf Anfrage ob sich der Fahrer 1 Stunde vor Abholung melden kann mit den nötigen Daten, Antwort nein!!! Einfach nicht Suntransfer buchen, offensichtlich sind die einfachsten Dinge nicht möglich!!”

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Posted 6 days ago

“The driver who took us at the airport in Marrakesh was very professional, punctual, polite and friendly. He’s Nordin”

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Posted 6 days ago

“A Horrible horrible man collected us from the airport in lanzarotte and was so cross at us from the moment he met us .. He then couldn't find our villa so left us at the side of the road late at night in the dark to find it ourselves and drove away. When I tried to explain to him where the villa was he shouted "I don't speak English" and frightened our children. Such an awful experience. Will never use this company again!!”

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Posted 1 week ago

“They combine outstanding professionalism with genuine reliability”

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Posted 2 weeks ago

“I travel with suntransfers since years and an in different countries:Spain, Portugal,Italy,Egypt...Always friendly en on time or only a few minutes later.”

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Posted 2 weeks ago

“DO NOT USE THOS COMPANY, I paided 77 euro for an airport transfer in grand canaria.. When i arriced at the pickup desk, i was told they had no driver available. I had to get my own taxi and they will now not refund my money, when asked they laughed in my face I feel as if they have stolen from me and am shooked by the whole experience. Very upset.”

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Posted 2 weeks ago

“I used sun Transfers last year in March they did not pick us up at the Airport in Punta Cana, we never got refunded from that. They did pick us up at the Melia on time and brought us to the airport. So We decided to give them another try. booked transportation from Punta Cana airport to Melia Caribe beach resort for a family of nine on January 17, 2026. they never showed up to pick us up. After waiting for almost an hour and a half, They have someone their to let passengers know where to get picked up at. The poor girl tried to get us picked up. However she kept getting yelled at by the driver, that the boss told him to pick someone else up. Trying to find other transportation is not easy either for most people book transportation before arriving, Finally after two hours ending up getting a taxi that could hold all of nine of plus luggage and spending another 70 dollars made it to our destination. tried to get reufund after arriving at our hotel only to keep getting the run around of trying to call someone to help us. never got refund at all. Cancelled return trip for January 22, 2026 still waiting to ger refund from that. Bottom Line never use Sun Transfers!!!!”

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Posted 3 weeks ago

“Please do not use this company. We booked for our vulnerable elderly father who was flying into Miami for the first time on his own after his wife died. It is well known that it can take over an hour to get through customs which company should have been aware of. The driver left after waiting an hour. We had to call the company as father was distressed and upset. To be told driver left and nothing they could do. Customer services were awful, refused refund and told to claim on insurance. When booking you are asked what time flight comes in and not what time you want picking up. Getting through customs is something that should be taken into account. Will never use company again!!!!”

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Posted 4 weeks ago

“The price was so cheap for four of us. The service from the whole team was incredible. The drivers were so friendly and helpful!”

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Posted 1 month ago

“Super service en fijne chauffeur Tony!”

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Posted 1 month ago

“Muy mala experiencia con Suntransfers – reserva SUNTR_UI1949 Contraté un transfer al aeropuerto en Budapest para evitar imprevistos y, aun así, el servicio no apareció a la hora acordada y sin previo aviso. La tarde anterior contacté con soporte y me confirmaron expresamente que todo estaba correcto. El día del traslado perdimos tiempo crítico intentando contactar con la oficina local (sin respuesta) y con la central. Finalmente me indicaron que tomara taxis de urgencia, con estrés, pérdida de tiempo y riesgo real de perder el vuelo. Suntransfers solo ha reembolsado el coste de los taxis, que básicamente coincide con lo ya pagado por el transfer. En la práctica, no hay compensación real por el incumplimiento ni por las molestias. Si contratas un transfer para viajar tranquilo, Suntransfers no cumple cuando más lo necesitas. No lo recomiendo.”

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Posted 1 month ago

“I booked a private car for return transfer - specified it must be a car for my 81 year old mum to get in and out of - queried it by email in Nov , recieved an email direct from sunransfers.com stating " "Thank you for your email.We confirm that your vehicle is not a minibus but a regular sedan, so it will not have large steps to access.Your booking is fully confirmed. You will find all the necessary details regarding your transfer(s) on the booking voucher that you have received by email.Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. In case of any unexpected delays please get in touch with us as soon as possible, by contacting any of our priority numbers on your booking voucher. The driver will wait up to 60 minutes after the flight landing time. If I can be of any further assistance, please do not hesitate to contact me." And guess what we got - minibus with 4 high steps that my mother cannot negotiate easily - I showed the transsfer company in Tenerife and they just laughed and said we don't have cars. Then the driver could not put the luggage on or off the minibus - so myself and a passwerby put them on and lukily for me another person helped us with them off. I tok photographs of said minibus. I waited for the return journey becuase if we got a car then I wouldn't of complained - but what did we get - a bigger minibus for 2. I videoed us on this. I complained the next day to suntransfers with email from employee and photographs and video and specific instruction on my booking form. Recieved a very insulting and scatimonious reply with an offer of 21.00 Euros when I had paid over 100.00. " Dear xxxxxxx Thank you for taking the time to share your experience with us regarding your Suntransfers.com booking xxxxxxxxxx As a company committed to delivering high standards of customer service, your feedback is very important to us.We are sorry to hear that your transfer did not go as smoothly as expected, and we sincerely apologise for any inconvenience caused. Please rest assured that the matters you raised have been reviewed and followed up with the relevant parties.Kindly note that, as stated in our terms and conditions, we make every reasonable effort to honour your preferred vehicle type. However, depending on operational availability, a vehicle of greater capacity or multiple vehicles may be provided as a substitute. Please note that disabled passengers must be able to board the vehicle independently or with the assistance of those in their party, as our drivers are not medically trained to assist passengers with special needs. We understand that this may not be the outcome you were hoping for, and we regret any disappointment. However, I am willing to issue a partial refund for the 20% cost of your booking." I never once stated my mother was disabled - she is not she is just old and can get in and out of a car easily just not high steps. She does not need assistance and does not have special needs.I could of booked a mini bus or coach transfer cheaper and their employee clarified the meaning - car - sedan . You can't get hold of anyone other than customer service and they are like polly parrots and the cut and paste champions - DO NOT USE.”

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Posted 1 month ago

“Suntranfer heeft onze klacht, na het te laat komen van onze transfer van hotel naar het vliegveld, waardoor wij onze vlucht hebben gemist, en daarom behoorlijke onkosten hadden goed en duidelijk opgepakt. Een goede communicatie, en goed onderzoek gedaan naar de hele situatie. En ons na onderzoek excuses en alle gemaakte onkosten aan ons gedeclareerd. Dus een hele grote pluim voor deze organisatie. De volgende keer boeken wij onze transfers weer via Suntransfers. Dikke 10. M.v.g Ria van Rijckevorsel”

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Posted 1 month ago

“Excellent service by both drivers in Singapore. Professional,punctual and polite. Highly recommended.”

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Posted 1 month ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about Michaelandrew, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

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Posted 1 month ago

“¡Pésimo servicio, nos dejaron sin servicio de traslado tanto en el viaje de ida (aeropuerto de Fortaleza al Hotel Mana Cumbuco) como en el de regreso! En el de regreso, a pesar de haber consultado varias veces por distintos medios (mail, ws) por la mala experiencia de ida, volvieron a fallar!”

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Posted 1 month ago

“Mitchell stepped in at a moment when I felt completely defeated. I had been struggling with a difficult financial issue involving $346,000, and every attempt to fix it on my own only left me more confused and stressed. From the first conversation, the team showed a level of professionalism and calm reassurance that I desperately needed. They listened carefully, explained every step without rushing me, and kept consistent communication throughout the entire process. What truly stood out was how genuinely supportive they were — they didn’t just handle the problem, they made sure I felt safe, informed, and confident. Thanks to their dedication, the issue was completely resolved, and I finally felt the weight lift off my shoulders. I’m deeply grateful for their help and would recommend them to anyone seeking trustworthy, dependable support.”

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Posted 2 months ago

“Very poor service. I paid a significant extra fee to transport my bicycle during my transfer from the airport to my apartment in Gran Canaria. The agency failed to inform the bus company about my bicycle, which caused long delays before we were finally allowed to board. On the return transfer to the airport the following week, the exact same issue occurred. The driver again refused to take my bicycle, even though I had paid for it and it was clearly stated on my voucher. This caused a lot of stress, especially as the phone support was extremely poor and no solution was offered.”

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Posted 2 months ago

“Nice excellent service 100% recommend”

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Posted 2 months ago

Suntransfers.com is rated 4.6 based on 11,941 reviews