Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,976 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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Info

4.6

Based on 11,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a taxi pick up from Lisbon airport into the city. There was no meet and greet as we normally would get. Had a text telling us to go to a bus stop. Waited there and a regular taxi turned up to take us to the city. We had paid 24euros and the taxi meter registered 10 euros for the trip. Whilst we expect to pay a premium for the pre-booked service we were very disappointed. If this is how Suntransfers is now operating I will not bother using them.”

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Posted 2 days ago

“NI SE OS OCURRA CONTRATARLOS Reservé mi traslado al aeropuerto de Punta cana (individual )con quince dias de antelación para el dia 9 de junio a las 13.15 . Mi vuelo salia a las 21.15 . El día antes de mi traslado me dicen que me recogen a las 10.15 , cuando intento contactar con ellos 3 horas intentándolo de agente virtual en agente virtual me dicen que ese es el horario y que no hay posibilidad de cambio . Así que evidentemente tuve que reservar otro traslado a través de arbn y suntransfer No os devuelven el dinero os cambian la hora de recogida a su antojo . NI SE OS OCURRA CONTRATARLOS”

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Posted 1 week ago

“Should have been picked up at Heathrow and driver did not show.had to pay 160.00 with exchange for cab.i will let trip central in Canada know bad you are.pickup was supposed to be May 29th.please refund half of the pickup.”

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Posted 1 week ago

“Landed at 11pm went to desk to be told we have to wait at least another hour till the next plane lands to fill the shuttle .. an hour drive .. so after a 3.5 hour flight .. you don’t won’t to wait an hour fir another plane to land .. won’t give a refund so we can get a cab .. don’t book”

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Posted 1 week ago

“Sun transfers are the most unreliable company we was delayed at passport control no one from the company tried calling us and when we eventually got through the transfer was cancelled and we was told by a member of there staff to get a cab so rude will never use them again.”

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Posted 1 week ago

“Don't bother using this company twice the price of a regular taxi and didn't arrive on time we at our hotel when they rang me to say they at the airport after waiting 20 before we got a regular taxi”

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Posted 2 weeks ago

“I rarely leave negative reviews, but I feel other travellers should be aware of my experience. I booked and paid €39.16 for Suntransfers' Premium Transfer service from Malta Airport because I was arriving at approximately 1am in a foreign country and wanted the reassurance, comfort and professionalism of a premium executive transfer. The service delivered was nothing like the service advertised. Instead of the premium vehicle I had specifically paid for, we were collected in a very small, uncomfortable and unpleasant vehicle that was completely inconsistent with the premium category being sold. The experience was so poor that I could have obtained a significantly better licensed airport taxi directly outside arrivals for around €20 — approximately half the price. Following my complaint, Suntransfers admitted in writing that the premium vehicle booked was not supplied and that a substitute taxi had been used due to operational issues. What I find most disappointing is that communication from the driver was received more than three hours before our arrival, suggesting there was ample opportunity either to source a suitable premium replacement vehicle or simply inform us in advance that the premium service we had paid for would not be provided. Had they done so, we could have cancelled and arranged our own transport. Instead, we arrived expecting a premium executive transfer and received something entirely different. Despite acknowledging that the premium vehicle was never supplied, Suntransfers offered a refund of just €7.83 and then stopped responding to my correspondence. Mistakes happen. Vehicles break down. Delays occur. What matters is how a company responds when it fails to deliver the service it has sold. In this case, I paid for a premium transfer, the company admits that the premium transfer was not provided, yet the compensation offered did not even reduce the cost to the level of a standard airport taxi. Based on both the transfer itself and the way the complaint was handled, I would not use Suntransfers again and cannot recommend their Premium Transfer service.”

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Posted 2 weeks ago

“Fantastic transfer very professional and will definitely be using them again”

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Posted 3 weeks ago

“Warning. Do not use this company. We booked a pick up for 9:30 and our flight arrived 40 minutes early. Unbeknownst to us, they send they driver early and by the time we got our bags the driver left. We called the company and asked for another driver and they told us o e wasn't available and we were on our own. I asked them why they didn't inform us they were sending the driver early and their response was that it wasn't there responsibility. They have also refused to refund our fee. DO NOT USE THIS COMPANY.”

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Posted 4 weeks ago

“My husband and I used this service on our trip to Budapest and they were first class from start to finish. Super efficient and friendly and it couldn’t have been any smoother for us. Would highly recommend anyone to book with them.”

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Posted 1 month ago

“Excellent service with constant updates for when we arrived at Dalaman airport on 04.05.26 from Norwich. Go out of exit and to kiosk 40 where the taxi was ready for us . 25 minutes later we were safely delivered to our hotel. Will be booking next year without a doubt”

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Posted 1 month ago

“Awful unreliable company never again”

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Posted 1 month ago

“Zamówiłem transfer na Rodos Trochę się bałem ponieważ transfer był o 4 rano a powrót o 2 w nocy. Jednak wszystko przebiegło bardzo sprawnie kierowca zawsze czekał wcześniej bez obawy że może go nie być. Kierowcy mili uśmiechnięci samochody zadbane.”

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Posted 1 month ago

“Just returned from Turkey. On arrival at airport I was advised that the car was being repaired and we were ushered to a very uncomfortable yellow taxi. Today on our return journey taxi was 20 minutes late and again a yellow taxi!! Can’t believe car was still being repaired 10 days later. I have used Suntransfers for many years but I have now cancelled our transfers in September and won’t be using or recommending them in the future. Please avoid.”

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Posted 1 month ago

“There was no desk at Sangster Airport labeled "Suntransfers", so it wasn't easy to find them. The driver to Negril drove like a complete maniac. We've made this trip a dozen times and this was easily the most fearful. Then, nobody showed up to take us back to the airport! The phone numbers on the invoice were all missing a number so you can't call them. Our resort got us a ride with another service, but it was a cash deal so no receipt thus Suntransfers refused to pay the difference. After telling me how important I was to them and how they were going to discover the problem, they did NOTHING until I pinged them again. Avoid! Avoid! Avoid!”

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Posted 1 month ago

“Very bad company!! Driver did not show up and they do not pay our Costs back!!!”

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Posted 1 month ago

“Excellent service and efficiency, highly satisfied.”

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Posted 1 month ago

“Excellent service and efficiency, highly satisfied.”

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Posted 1 month ago

“Shaw had me up and going in no time with the remote access. I’m not very technically inclined but he was very patient with me.”

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Posted 1 month ago

“45 minutes late for an airport pick up from our hotel, meaning we almost missed our flight in Crete. They did not answer the phone and no apology. Do not use this company if you want to make your flight. Very unreliable”

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Posted 2 months ago

Suntransfers.com is rated 4.6 based on 11,976 reviews