Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.58

4.6 Rating 11,859 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,859 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE MOST DEPENDABLE SOLUTION FOR SCAM VICTIMS”

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Posted 6 hours ago

“Zero customer service at all. My driver didnt show up and the still refuse to refund me.”

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Posted 19 hours ago

“They provided clear strategies that worked perfectly.”

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Posted 4 days ago

“I will RAVE about this transport company - we have been to Seville and used company twice for airport pick up and return. The drivers and help desk were charming, helpful, informative and on time which made travel stress-free. Helpdesk did everything they could to support us; responding quickly when I had an unexpected issue and returning calls so it was all resolved without any fuss. I was travelling with an anxious teen and they were so thoughtful liaising with hotel, us and drivers. Cars spotless. Booking simple WhatsApp messaging easy. Extra help was sorted and driver actually came to door even though our hotel was in a pedestrian zone only because of roadwork. Price was vfm and cheaper than hotel taxi. Will definitely use again - highly recommended. Thanks”

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Posted 5 days ago

“Get your money back from scam helpdesk can help”

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Posted 1 week ago

“I was travelling alone for the first time so booked suntransfer as i had a late arrival the driver kept me informed at all times First class service”

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Posted 1 week ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 2 weeks ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 2 weeks ago

“SUNTRANSFERS from Lanzarote Airport to Puerto del Carmen. I WILL NEVER USE THIS COMPANY AGAIN AND IF YOU VALUE YOUR LIFE DONT USE THEM EITHER!! ALSO I ORDERED A CAR BUT A FILTHY MINIBUS AND MANKY DRIVER TURNED UP LATE!! HIS DRIVING WAS DANGEROUS, FELL OFF MY SEAT 3 TIMES BECAUSE HE WAS GOING SO FAST!! MY SUITCASE HIT ME A FEW TIMES!!! HE NEARLY KILLED 4 PEOPLE ON SCOOTERS BECAUSE HE WAS SUCH A BAD DRIVER!! HIS MANNER WAS AWFUL AND IT TOOK HIM 6 TIMES ROUND THE STREETS TO FIND OUR APARTMENT!! RETURN JOURNEY WAS A BETTER DRIVER, BUT I STILL ORDERED A CAR AND GOT A MINIBUS!! NOT WHAT I PAID FOR!!! WILL NOT RECOMMEND THIS COMPANY, WONT GIVE ME MY MONEY BACK AND TRYINV TO TALK TO CUSTOMER SERVICE, WHAT A JOKE!!!”

Helpful Report

Posted 2 weeks ago

“DO NOT BOOK WITH THIS COMPANY Terrible service Unsafe Unprofessional We booked a taxi with a car seat to get to the airport and it did not show up. We had to call and chase it and they kept telling us the driver was stuck in traffic however it was Sunday morning and the roads were empty. We waited 30 minutes on the side of the road with our bags and baby. When the driver arrived he had no baby seat even though we had booked one. We asked if we could get a car with a baby seat and he said there were not any. He encouraged us to hold our baby on our lap and he would drive slow. The manager said he would take a back road and not the highway. We agreed because there was no other way. He then proceeded to take the highway and was speeding, passing cars etc. I would never use them and warm others, especially parents to please avoid them at all costs.”

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Posted 2 weeks ago

“Excellent service from start to finish. Received regular updates through email and texts and both transfers were on time and driver was easy to locate and helpful.”

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Posted 2 weeks ago

“Excellent service 👏 from pickup at airport to return pickup to airport, I couldn't fault it at all ,the driver who took us to our holiday destination was very friendly and helpful and our return pickup was on time ,once again excellent service, thankyou very much .”

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Posted 2 weeks ago

“En la ida nos tuvieron una hora esperando para llevarnos al hotel y a la vuelta si no paramos el autobús por llegar 5' tarde si va sin nosotros. Día 8/8/25 a las 9:15 en el Fuerteventura Jandia, por identificar a la conductora. Vaya en nuestro descargo que para colmo nos recogía a 300m del hotel, con lo que teníamos que cargar con las maletas. Muchas gracias conductora”

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Posted 2 weeks ago

“Second time we use Suntransfers from Antalya airport to the hotel and back, and both times everything did go smoothly. Booking is easy and clear. We did get what we asked for, drivers were on time (as scheduled) and very friendly/ helpful. Price is interesting compared to other taxi services.”

Helpful Report

Posted 3 weeks ago

“Terrible experience. Please don't use this company,look elsewhere. Transfer from Salou to Reus airport (15min away). July 2025. Pick up time given by Suntransfers was 5hr 25min before my flight. I was given these details less than 24hours before my flight.I cancelled this transfer but Suntransfer would not refund my money becuase cancellation was less than 24hrs before flight. I felt totally conned by this company. I emailed Suntransfers on my return home but they were not interested. They responded to my emails with the usual waffle but took no responsibilty for their poor service.”

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Posted 1 month ago

“I have been waiting at Tunis Carthage airport for over 30 minutes for a 7 seater bus. Customer service poor. Arrival i for.ation poor”

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Posted 1 month ago

“Never ever use them! I pre booked in advance for a pick up from Faro airport. We landed at 9.45 waited to get through passport control and then for our luggage (faro airport isn’t the most organised! ) .. got out at 10.50 and the driver had gone! Left at faro airport with 7 members of my family and suitcases and no pickup! Rang sun transfers who were not helpful at all and refused to refund us!”

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Posted 1 month ago

“Will not use again! Arrived at Dalaman airport to be told we should have been here yesterday and there wasn’t another car to take us to our hotel. We couldn’t call the emergency number as our phones didn’t work without WiFi. The man then said if we pay again he can arrange a car to take us wtf! It was 3.30am, two women in a foreign country, stranded at the airport. I told him to shove his offer and we took an airport taxi. Cost us an extra £85!”

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Posted 1 month ago

“It worked perfectly. It worked perfectly. Easy booking, a short wait at Corfu airport, but then we were driven straight to the hotel door in Agios Stefanos, northwest Corfu. When it was time to go home, we were picked up at 2:20 AM, again without any issues. It’s an easy and inexpensive alternative to car rental or a taxi.”

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Posted 1 month ago

“Driver wasn't there at arrivals as promised. Had to pay for another taxi as we waited for over half an hour and there was no reply on the emergency phone numbers. I even spoke to some of the drivers who said they did work for suntransfers but they assured me that my name was not on the lists. I am refused a refund. Its disgraceful treatment and what a stressful start to my holiday. I will never use them again.”

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Posted 1 month ago

Suntransfers.com is rated 4.6 based on 11,859 reviews