Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,916 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrival journey sadly did not happen, the instructions had no car registration or make/model, despite following pick up location instructions, my husband walking up & down searching for our driver, going back into the terminal, and trying to ring the driver, after 40 minutes we gave up & used a taxi into Budapest. Our return journey, I received a confirmation text & photo of the car picking us up, our driver, Andras Pataki, was early & could not have been more helpful, even carrying our case up steps to the terminal building.”

Helpful Report

Posted 9 hours ago

“Pickup was good we had email to go to Beni conect great lovely driver. Due to accomendation we had to move so I tried to change new pickup. Dreadfull phoned emailed even got the hotel to try and help us no joy.Phoned Beniconect they were dreadfull as well told us to contact suntranfers I explained what was happening no help at all. So booked new transfer paid again to add insult to injury had a call asking were we are and was late.Neaver again”

Helpful Report

Posted 1 day ago

“This has to be the worst transfer company in Tenerife, i had booked a 10 seater from the airport to Costa Adeje, we were held up at passport control for over an hour, the driver rang me and i explained we were held up and he said he understood and it does happen. When we eventually got through he had bu..ered off on ringing the company they said he could'nt wait any longer, we then had to wait another half hour for alternative taxis, i had pre-paid and they won'r refund. This is disgusting.”

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Posted 4 days ago

“Terrible experience, don't go with them! We had a paid and agreed pick-up at the hotel and drive to the airport in Punta Cana, but no one showed up, nor did the authorities have an answer as to why no one was there. Everyone told us that they often do this and that they are scammers. We had to pay for a taxi to the airport. horror! enormous stress, whether we will even make it to our flight”

Helpful Report

Posted 5 days ago

“On a recent trip to Tenerife, I and a few others were left waiting at the pick up point for over 90 minutes. I messaged,and phoned,to no avail,so went over to the desk. I was told there'd been an earlier accident so transport was held up. But I wasn't told this on arrival at the desk. It had been a long journey, and could have done without the extra wait! Ironically, I could have got the airport bus to our destination, but thought it'd be better arranging a transfer,in case the flight was late. The driver was very nice, but didn't alter the fact that we'd had a lengthy wait with no explanation. I've used this company in the past, but won't do do again. Not a great start to our holiday.”

Helpful Report

Posted 5 days ago

“We booked an airport transfer with Suntransfers on 12 September 2025 (booking reference SUNTR_QU0510), and the experience was extremely disappointing. We were on time in front of the hotel. The hotel porter checked outside multiple times and even asked in the neighbouring hotels — no driver ever appeared. Despite this, the company later claimed that the driver had “waited for 1 hour and 20 minutes.” This is simply not true. What made the situation even worse: We received no information at all from the driver beforehand — no call, no message, no pickup confirmation. Only when the driver was already late and we started contacting the company ourselves did anyone respond. Even then, no one could tell us when the driver would actually arrive. We were repeatedly told: “He will be there in 5 minutes.” After another 30 minutes, the driver was still nowhere to be seen. We had also informed Suntransfers in advance that the phone number listed on the voucher was not reachable and that they must use a different, working number. This was completely ignored — there was not a single call to the correct number. In the end, we had to organise our own taxi at the very last minute just to catch our flight in time. I don’t even want to imagine what would have happened if we had missed it — we would certainly not have received any support from this company. Customer service shows zero responsibility, denies any fault, and shifts all blame onto the customer, even though the service was clearly not provided at all. A refund is categorically refused. Conclusion: Avoid this company. Unreliable, no communication, no accountability, and completely unacceptable handling of complaints.”

Helpful Report

Posted 2 weeks ago

“I would not recommend using this company and Suntransfer needs to review their one hour waiting policy! Having paid for our transfers upfront, our flight arrived on time but we experienced a 55 minute queue to go through passport control. We messaged the driver to make him aware of the situation and by the time we had collected our luggage from the baggage hall it was over the one hour limit. We tried ringing and messaging him but he didn't answer any of our calls. We rang Suntransfers helpline and explained the situation and they just advised us to claim either from the airline or Passport Control which obviously is not an option. They didn't offer any other help such as alternative transport and just said that the driver had left the airport and wouldn't be returning. We were left stranded at Malaga airport in the midday heat with 2 children under 8 years and a 16 month old baby, to fend for ourselves and book and pay for another taxi company to take us to our destination, a very expensive start to our holiday! We most definitely will not be using this company ever again!”

Helpful Report

Posted 2 weeks ago

“I reserved an airport transfer from Barcelona airport to my hotel in the city center on Oct 25, 2025. After some initial confusion in finding the meeting location, the rest of the transfer was handled perfectly. The meeting representative verified our reservation and coordinated for a driver. she even helped my wife to find a convenient restroom while waiting for our ride. After about 15 minutes we were escorted outside to our vehicle and were then efficiently driven directly to our hotel. This is my second time using suntransfers (Lisbon and Barcelona) and my experiences have been great.”

Helpful Report

Posted 2 weeks ago

“Travelled from Alicante to Benidorm plus return, 4 passengers. Both of your drivers were courteous and professional and both on time. I discovered Sun transfers last year and will no.longer use anyone else. It's an excellent run company”

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Posted 3 weeks ago

“I was at the lobby 10 minute before time I confirme with my contact Nathalie Day before and when I ask the luguage man to talk to her in spanish they Saïd they cant reach me and they live but we were there all time and now I have to pay for taxi I have the texto to prove it”

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Posted 3 weeks ago

“Past experience with Suntransfers has been pretty good in the past. But the transfer we booked in August 2025 from Bucharest to our hotel on the edge of the Old Town was a terrible experience. Our flight was a little early, and we collected luggage and got through immigration very quickly. But when we went to find our driver we had already had a couple of abrupt and rude messages saying he was nearly over his allotted wait time. Well, he wasn't in the right place, and if he had waited an hour, he hadn't arrived at the airport at the right time. Taxi was not the size we expected. Driver was rude with us all the way. And then he dropped us off, outside the Hilton Hotel, and told us to walk to ours, late at night in the dark, with luggage, and absolutely no idea where to go. We remonstrated with him, but all he did was claim he wasn't allowed to drive to our hotel, and he vaguely pointed us up a road, which was completely in the wrong direction. It took us nearly an hour to find our hotel. Which turned out to be situated a few metres from a Taxi drop off/pick up point that he could easily have driven to in the first place. I was asked for feedback by Suntransfers, gave it, and have heard absolutely nothing since. We will never use them again.”

Helpful Report

Posted 4 weeks ago

“Wir waren mit dem Service mehr als zufrieden, beide Fahrer waren super pünktlich, sehr hilfsbreit und freundlich, gerne wieder Ankunft Rhodos 08.10. / Abflug 23.10”

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Posted 1 month ago

“The counter could use a little clearer instructions for easier finding of the van. I don't know if I should wait in front of the taxi car or by the bus, in the end it was by the bus but on the right side”

Helpful Report

Posted 1 month ago

“Driver was late over an hour and we missed our flights. No replies and they blocked our number after calling where is our bus”

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Posted 1 month ago

“Don't bother paying their prices. They just order you an Uber. Our driver told us he was an Uber driver and he was so angry on our behalf. When I complained, the employee sent me so many rude responses I had to ask them to stop texting and block the number.”

Helpful Report

Posted 1 month ago

“I made the mistake and had a wrong date on arrival at Faro ,But I got a Flat NO when I asked them to transfer to a return journey 5 days later - Never again will I use them - I was recommended a different company for half the price and much better service”

Helpful Report

Posted 1 month ago

“I RETURNED HOME 22ND OCTOBER 2025.... THE ADMINISTRATION MADE SEVERAL ERRORS .... I WANTED A PICK UP AT 7.30 THEY MISREAD FLIGHT DETAILS FROM RYANAIR AND WANTED TO PICK ME UP AT 3a.m IN A AREA I HAVE NEVER HEARD OF. IT IS PITCH BLACK AT THIS TIME I AM A LADY OF 70 WAS ALONE.. AFTER 15 MESSAGES BACK AND FORTH I HAD TO PAY TUI TO TAKE ME FROM NERJA TO MALAGA AIRPORT IT WAS VERY STRESSFUL.”

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Posted 1 month ago

“This is the worst transfer company i have had to deal with - we had a transfer from valencia to alicante airport and they cancelled the minute they should pick us up. Horrible service as well - instead of booking us another taxi - they just handed up the phone. Lefts us to dry completely. Will NEVER use them again.”

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Posted 1 month ago

“SHOCKING! Used for transfer to and from PUJ Dominican Republic. Requested (and paid) for 2 kids booster seats, never appeared. Used a shabby clapped out van that just about moved, took us to the wrong hotel on the way out… not ideal after a day of travelling with 2 kids. Return journey, organised to be collected at 1.30pm only for the driver to turn up an hour later with yet again no booster seats. Driver was rude and unprofessional, didn’t feel safe at all. Will never use them again, absolutely shocking service. Save yourself some money and walk.”

Helpful Report

Posted 1 month ago

“Have used several times suntransfers we did not have any complaint, however this time we did not have the same experience. We were pickup at Rome airport the driver was nowhere in sight, my husband called the main office in London and finally was located. Our driver was Laura; the transfer was from Rome airport to Civitavecchia, on October 10, 2025 First of all after a long walk to her car, missed treat the luggage we did not appreciate that, then once we are in the car, need to added oil to the engine otherwise did not start. Secondly was driving very erratic, the whole driving was on the phone, went out of the road couple times, because was not paid attention at her driving, was worried about her phone. Third was talking to somebody criticizing us, not knowing we understood the language. We are very upset because we used this company few times in another's cities in Europe with no problem.”

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Posted 1 month ago

Suntransfers.com is rated 4.6 based on 11,916 reviews