Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,929 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,929 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a private car for return transfer - specified it must be a car for my 81 year old mum to get in and out of - queried it by email in Nov , recieved an email direct from sunransfers.com stating " "Thank you for your email.We confirm that your vehicle is not a minibus but a regular sedan, so it will not have large steps to access.Your booking is fully confirmed. You will find all the necessary details regarding your transfer(s) on the booking voucher that you have received by email.Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. In case of any unexpected delays please get in touch with us as soon as possible, by contacting any of our priority numbers on your booking voucher. The driver will wait up to 60 minutes after the flight landing time. If I can be of any further assistance, please do not hesitate to contact me." And guess what we got - minibus with 4 high steps that my mother cannot negotiate easily - I showed the transsfer company in Tenerife and they just laughed and said we don't have cars. Then the driver could not put the luggage on or off the minibus - so myself and a passwerby put them on and lukily for me another person helped us with them off. I tok photographs of said minibus. I waited for the return journey becuase if we got a car then I wouldn't of complained - but what did we get - a bigger minibus for 2. I videoed us on this. I complained the next day to suntransfers with email from employee and photographs and video and specific instruction on my booking form. Recieved a very insulting and scatimonious reply with an offer of 21.00 Euros when I had paid over 100.00. " Dear xxxxxxx Thank you for taking the time to share your experience with us regarding your Suntransfers.com booking xxxxxxxxxx As a company committed to delivering high standards of customer service, your feedback is very important to us.We are sorry to hear that your transfer did not go as smoothly as expected, and we sincerely apologise for any inconvenience caused. Please rest assured that the matters you raised have been reviewed and followed up with the relevant parties.Kindly note that, as stated in our terms and conditions, we make every reasonable effort to honour your preferred vehicle type. However, depending on operational availability, a vehicle of greater capacity or multiple vehicles may be provided as a substitute. Please note that disabled passengers must be able to board the vehicle independently or with the assistance of those in their party, as our drivers are not medically trained to assist passengers with special needs. We understand that this may not be the outcome you were hoping for, and we regret any disappointment. However, I am willing to issue a partial refund for the 20% cost of your booking." I never once stated my mother was disabled - she is not she is just old and can get in and out of a car easily just not high steps. She does not need assistance and does not have special needs.I could of booked a mini bus or coach transfer cheaper and their employee clarified the meaning - car - sedan . You can't get hold of anyone other than customer service and they are like polly parrots and the cut and paste champions - DO NOT USE.”

Helpful Report

Posted 15 hours ago

“Suntranfer heeft onze klacht, na het te laat komen van onze transfer van hotel naar het vliegveld, waardoor wij onze vlucht hebben gemist, en daarom behoorlijke onkosten hadden goed en duidelijk opgepakt. Een goede communicatie, en goed onderzoek gedaan naar de hele situatie. En ons na onderzoek excuses en alle gemaakte onkosten aan ons gedeclareerd. Dus een hele grote pluim voor deze organisatie. De volgende keer boeken wij onze transfers weer via Suntransfers. Dikke 10. M.v.g Ria van Rijckevorsel”

Helpful Report

Posted 5 days ago

“Excellent service by both drivers in Singapore. Professional,punctual and polite. Highly recommended.”

Helpful Report

Posted 6 days ago

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about Michaelandrew, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

Helpful Report

Posted 1 week ago

“¡Pésimo servicio, nos dejaron sin servicio de traslado tanto en el viaje de ida (aeropuerto de Fortaleza al Hotel Mana Cumbuco) como en el de regreso! En el de regreso, a pesar de haber consultado varias veces por distintos medios (mail, ws) por la mala experiencia de ida, volvieron a fallar!”

Helpful Report

Posted 2 weeks ago

“Mitchell stepped in at a moment when I felt completely defeated. I had been struggling with a difficult financial issue involving $346,000, and every attempt to fix it on my own only left me more confused and stressed. From the first conversation, the team showed a level of professionalism and calm reassurance that I desperately needed. They listened carefully, explained every step without rushing me, and kept consistent communication throughout the entire process. What truly stood out was how genuinely supportive they were — they didn’t just handle the problem, they made sure I felt safe, informed, and confident. Thanks to their dedication, the issue was completely resolved, and I finally felt the weight lift off my shoulders. I’m deeply grateful for their help and would recommend them to anyone seeking trustworthy, dependable support.”

Helpful Report

Posted 2 weeks ago

“Very poor service. I paid a significant extra fee to transport my bicycle during my transfer from the airport to my apartment in Gran Canaria. The agency failed to inform the bus company about my bicycle, which caused long delays before we were finally allowed to board. On the return transfer to the airport the following week, the exact same issue occurred. The driver again refused to take my bicycle, even though I had paid for it and it was clearly stated on my voucher. This caused a lot of stress, especially as the phone support was extremely poor and no solution was offered.”

Helpful Report

Posted 2 weeks ago

“Nice excellent service 100% recommend”

Helpful Report

Posted 2 weeks ago

“The service is terrible they are extremely rude they faked there being a crash and a packing stranger on shuttle buses when we paid for private transfers and will not allow a refund when we have to share a bus with people we don’t know the women that has been serving us is extremely rude I would in no way recommend this”

Helpful Report

Posted 2 weeks ago

“I've used Sun transfer twice now - once in Turkey and last week in Krakow, Poland. Would highly recommend this company - both trips on time and friendly drivers. Last week I was badly held up in immigration but the driver text me and I replied saying I'll be 10 minutes at most and he waited 👍. Nice clean and comfortable cars too.”

Helpful Report

Posted 2 weeks ago

“Their warmth made working with them a pleasure.”

Helpful Report

Posted 3 weeks ago

“Their warmth made working with them a pleasure.”

Helpful Report

Posted 3 weeks ago

“Whilst pickup from Krakow airport was poor, had to get a taxi as nobody there the return was excellent. Peter our driver was on time returning to the airport , drove carefully and very informative on Krakow as a city”

Helpful Report

Posted 1 month ago

“Arrival journey sadly did not happen, the instructions had no car registration or make/model, despite following pick up location instructions, my husband walking up & down searching for our driver, going back into the terminal, and trying to ring the driver, after 40 minutes we gave up & used a taxi into Budapest. Our return journey, I received a confirmation text & photo of the car picking us up, our driver, Andras Pataki, was early & could not have been more helpful, even carrying our case up steps to the terminal building.”

Helpful Report

Posted 1 month ago

“Pickup was good we had email to go to Beni conect great lovely driver. Due to accomendation we had to move so I tried to change new pickup. Dreadfull phoned emailed even got the hotel to try and help us no joy.Phoned Beniconect they were dreadfull as well told us to contact suntranfers I explained what was happening no help at all. So booked new transfer paid again to add insult to injury had a call asking were we are and was late.Neaver again”

Helpful Report

Posted 1 month ago

“This has to be the worst transfer company in Tenerife, i had booked a 10 seater from the airport to Costa Adeje, we were held up at passport control for over an hour, the driver rang me and i explained we were held up and he said he understood and it does happen. When we eventually got through he had bu..ered off on ringing the company they said he could'nt wait any longer, we then had to wait another half hour for alternative taxis, i had pre-paid and they won'r refund. This is disgusting.”

Helpful Report

Posted 1 month ago

“Terrible experience, don't go with them! We had a paid and agreed pick-up at the hotel and drive to the airport in Punta Cana, but no one showed up, nor did the authorities have an answer as to why no one was there. Everyone told us that they often do this and that they are scammers. We had to pay for a taxi to the airport. horror! enormous stress, whether we will even make it to our flight”

Helpful Report

Posted 1 month ago

“On a recent trip to Tenerife, I and a few others were left waiting at the pick up point for over 90 minutes. I messaged,and phoned,to no avail,so went over to the desk. I was told there'd been an earlier accident so transport was held up. But I wasn't told this on arrival at the desk. It had been a long journey, and could have done without the extra wait! Ironically, I could have got the airport bus to our destination, but thought it'd be better arranging a transfer,in case the flight was late. The driver was very nice, but didn't alter the fact that we'd had a lengthy wait with no explanation. I've used this company in the past, but won't do do again. Not a great start to our holiday.”

Helpful Report

Posted 1 month ago

“We booked an airport transfer with Suntransfers on 12 September 2025 (booking reference SUNTR_QU0510), and the experience was extremely disappointing. We were on time in front of the hotel. The hotel porter checked outside multiple times and even asked in the neighbouring hotels — no driver ever appeared. Despite this, the company later claimed that the driver had “waited for 1 hour and 20 minutes.” This is simply not true. What made the situation even worse: We received no information at all from the driver beforehand — no call, no message, no pickup confirmation. Only when the driver was already late and we started contacting the company ourselves did anyone respond. Even then, no one could tell us when the driver would actually arrive. We were repeatedly told: “He will be there in 5 minutes.” After another 30 minutes, the driver was still nowhere to be seen. We had also informed Suntransfers in advance that the phone number listed on the voucher was not reachable and that they must use a different, working number. This was completely ignored — there was not a single call to the correct number. In the end, we had to organise our own taxi at the very last minute just to catch our flight in time. I don’t even want to imagine what would have happened if we had missed it — we would certainly not have received any support from this company. Customer service shows zero responsibility, denies any fault, and shifts all blame onto the customer, even though the service was clearly not provided at all. A refund is categorically refused. Conclusion: Avoid this company. Unreliable, no communication, no accountability, and completely unacceptable handling of complaints.”

Helpful Report

Posted 1 month ago

“I would not recommend using this company and Suntransfer needs to review their one hour waiting policy! Having paid for our transfers upfront, our flight arrived on time but we experienced a 55 minute queue to go through passport control. We messaged the driver to make him aware of the situation and by the time we had collected our luggage from the baggage hall it was over the one hour limit. We tried ringing and messaging him but he didn't answer any of our calls. We rang Suntransfers helpline and explained the situation and they just advised us to claim either from the airline or Passport Control which obviously is not an option. They didn't offer any other help such as alternative transport and just said that the driver had left the airport and wouldn't be returning. We were left stranded at Malaga airport in the midday heat with 2 children under 8 years and a 16 month old baby, to fend for ourselves and book and pay for another taxi company to take us to our destination, a very expensive start to our holiday! We most definitely will not be using this company ever again!”

Helpful Report

Posted 1 month ago

Suntransfers.com is rated 4.6 based on 11,929 reviews