Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,926 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,926 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““I usually like to take care of things myself, but I hit a point where I really needed some expert help. That’s when a friend told me about Michaelandrew, and honestly, reaching out to them was one of the best choices I’ve made. From the very beginning, their team was responsive, understanding, and truly dedicated to finding the right solution. They made everything so much easier and handled the situation with great care and professionalism. I’m genuinely thankful for their support and the excellent results they delivered.”

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Posted 1 day ago

“¡Pésimo servicio, nos dejaron sin servicio de traslado tanto en el viaje de ida (aeropuerto de Fortaleza al Hotel Mana Cumbuco) como en el de regreso! En el de regreso, a pesar de haber consultado varias veces por distintos medios (mail, ws) por la mala experiencia de ida, volvieron a fallar!”

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Posted 3 days ago

“Mitchell stepped in at a moment when I felt completely defeated. I had been struggling with a difficult financial issue involving $346,000, and every attempt to fix it on my own only left me more confused and stressed. From the first conversation, the team showed a level of professionalism and calm reassurance that I desperately needed. They listened carefully, explained every step without rushing me, and kept consistent communication throughout the entire process. What truly stood out was how genuinely supportive they were — they didn’t just handle the problem, they made sure I felt safe, informed, and confident. Thanks to their dedication, the issue was completely resolved, and I finally felt the weight lift off my shoulders. I’m deeply grateful for their help and would recommend them to anyone seeking trustworthy, dependable support.”

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Posted 4 days ago

“Very poor service. I paid a significant extra fee to transport my bicycle during my transfer from the airport to my apartment in Gran Canaria. The agency failed to inform the bus company about my bicycle, which caused long delays before we were finally allowed to board. On the return transfer to the airport the following week, the exact same issue occurred. The driver again refused to take my bicycle, even though I had paid for it and it was clearly stated on my voucher. This caused a lot of stress, especially as the phone support was extremely poor and no solution was offered.”

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Posted 5 days ago

“Nice excellent service 100% recommend”

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Posted 6 days ago

“The service is terrible they are extremely rude they faked there being a crash and a packing stranger on shuttle buses when we paid for private transfers and will not allow a refund when we have to share a bus with people we don’t know the women that has been serving us is extremely rude I would in no way recommend this”

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Posted 6 days ago

“I've used Sun transfer twice now - once in Turkey and last week in Krakow, Poland. Would highly recommend this company - both trips on time and friendly drivers. Last week I was badly held up in immigration but the driver text me and I replied saying I'll be 10 minutes at most and he waited 👍. Nice clean and comfortable cars too.”

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Posted 1 week ago

“Their warmth made working with them a pleasure.”

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Posted 1 week ago

“Their warmth made working with them a pleasure.”

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Posted 1 week ago

“Whilst pickup from Krakow airport was poor, had to get a taxi as nobody there the return was excellent. Peter our driver was on time returning to the airport , drove carefully and very informative on Krakow as a city”

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Posted 3 weeks ago

“Arrival journey sadly did not happen, the instructions had no car registration or make/model, despite following pick up location instructions, my husband walking up & down searching for our driver, going back into the terminal, and trying to ring the driver, after 40 minutes we gave up & used a taxi into Budapest. Our return journey, I received a confirmation text & photo of the car picking us up, our driver, Andras Pataki, was early & could not have been more helpful, even carrying our case up steps to the terminal building.”

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Posted 3 weeks ago

“Pickup was good we had email to go to Beni conect great lovely driver. Due to accomendation we had to move so I tried to change new pickup. Dreadfull phoned emailed even got the hotel to try and help us no joy.Phoned Beniconect they were dreadfull as well told us to contact suntranfers I explained what was happening no help at all. So booked new transfer paid again to add insult to injury had a call asking were we are and was late.Neaver again”

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Posted 3 weeks ago

“This has to be the worst transfer company in Tenerife, i had booked a 10 seater from the airport to Costa Adeje, we were held up at passport control for over an hour, the driver rang me and i explained we were held up and he said he understood and it does happen. When we eventually got through he had bu..ered off on ringing the company they said he could'nt wait any longer, we then had to wait another half hour for alternative taxis, i had pre-paid and they won'r refund. This is disgusting.”

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Posted 3 weeks ago

“Terrible experience, don't go with them! We had a paid and agreed pick-up at the hotel and drive to the airport in Punta Cana, but no one showed up, nor did the authorities have an answer as to why no one was there. Everyone told us that they often do this and that they are scammers. We had to pay for a taxi to the airport. horror! enormous stress, whether we will even make it to our flight”

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Posted 4 weeks ago

“On a recent trip to Tenerife, I and a few others were left waiting at the pick up point for over 90 minutes. I messaged,and phoned,to no avail,so went over to the desk. I was told there'd been an earlier accident so transport was held up. But I wasn't told this on arrival at the desk. It had been a long journey, and could have done without the extra wait! Ironically, I could have got the airport bus to our destination, but thought it'd be better arranging a transfer,in case the flight was late. The driver was very nice, but didn't alter the fact that we'd had a lengthy wait with no explanation. I've used this company in the past, but won't do do again. Not a great start to our holiday.”

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Posted 4 weeks ago

“We booked an airport transfer with Suntransfers on 12 September 2025 (booking reference SUNTR_QU0510), and the experience was extremely disappointing. We were on time in front of the hotel. The hotel porter checked outside multiple times and even asked in the neighbouring hotels — no driver ever appeared. Despite this, the company later claimed that the driver had “waited for 1 hour and 20 minutes.” This is simply not true. What made the situation even worse: We received no information at all from the driver beforehand — no call, no message, no pickup confirmation. Only when the driver was already late and we started contacting the company ourselves did anyone respond. Even then, no one could tell us when the driver would actually arrive. We were repeatedly told: “He will be there in 5 minutes.” After another 30 minutes, the driver was still nowhere to be seen. We had also informed Suntransfers in advance that the phone number listed on the voucher was not reachable and that they must use a different, working number. This was completely ignored — there was not a single call to the correct number. In the end, we had to organise our own taxi at the very last minute just to catch our flight in time. I don’t even want to imagine what would have happened if we had missed it — we would certainly not have received any support from this company. Customer service shows zero responsibility, denies any fault, and shifts all blame onto the customer, even though the service was clearly not provided at all. A refund is categorically refused. Conclusion: Avoid this company. Unreliable, no communication, no accountability, and completely unacceptable handling of complaints.”

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Posted 1 month ago

“I would not recommend using this company and Suntransfer needs to review their one hour waiting policy! Having paid for our transfers upfront, our flight arrived on time but we experienced a 55 minute queue to go through passport control. We messaged the driver to make him aware of the situation and by the time we had collected our luggage from the baggage hall it was over the one hour limit. We tried ringing and messaging him but he didn't answer any of our calls. We rang Suntransfers helpline and explained the situation and they just advised us to claim either from the airline or Passport Control which obviously is not an option. They didn't offer any other help such as alternative transport and just said that the driver had left the airport and wouldn't be returning. We were left stranded at Malaga airport in the midday heat with 2 children under 8 years and a 16 month old baby, to fend for ourselves and book and pay for another taxi company to take us to our destination, a very expensive start to our holiday! We most definitely will not be using this company ever again!”

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Posted 1 month ago

“I reserved an airport transfer from Barcelona airport to my hotel in the city center on Oct 25, 2025. After some initial confusion in finding the meeting location, the rest of the transfer was handled perfectly. The meeting representative verified our reservation and coordinated for a driver. she even helped my wife to find a convenient restroom while waiting for our ride. After about 15 minutes we were escorted outside to our vehicle and were then efficiently driven directly to our hotel. This is my second time using suntransfers (Lisbon and Barcelona) and my experiences have been great.”

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Posted 1 month ago

“Travelled from Alicante to Benidorm plus return, 4 passengers. Both of your drivers were courteous and professional and both on time. I discovered Sun transfers last year and will no.longer use anyone else. It's an excellent run company”

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Posted 1 month ago

“I was at the lobby 10 minute before time I confirme with my contact Nathalie Day before and when I ask the luguage man to talk to her in spanish they Saïd they cant reach me and they live but we were there all time and now I have to pay for taxi I have the texto to prove it”

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Posted 1 month ago

Suntransfers.com is rated 4.6 based on 11,926 reviews