Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,916 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not use this company. My taxi driver was a no show at Agadir and is was late at night causing considerable distress.”

Helpful Report

Posted 1 year ago

“I was victim of a SCAM at Cancun airport.I contracted shuttle service from Suntransfers which advised to do not stop to ask information, got outside of the airport and no one waiting for my wife and I.A person wearing airport badge offered to get me a taxi, I told I was looking for my shuttle then she offered to call Suntranfers.She called the number I gave her, +52 101 55 41705580, then she gave me her cell phone, I talked to the person on the line which told me about an accident that would delay the pickup for at least 2 hours and told me to pickup a taxi that they would reimburse me next day at the hotel. I refused and told that I would wait, I was suspicious if the lady called the correct number or it was a scam.We waited for some time, nothing from Suntransfers then I asked a guy also wearing airport badge if I could use his phone to call Suntransfers, he asked me for the number, I saw him dialing the correct number unless he had some trick on his phone then I talked to a person that also told me about the delay and also told me to pickup a taxi that they would reimburse me next day. I was upset and told that they should pay for the taxi not me, but as I had no option I decide to pay for the taxi even if I would lose that money.The guy that I borrowed the phone took us to a taxi, put our luggage on the truck then came the lady that first talked to us, I got scared because I realized they were from the same gang, she told me it would cost me US$120, I told I didn't had that amount then she told me to pay with my credit card what I had no choice then I did that, I typed my card pin, she told me it failed and asked if I had informed the bank I would be in Mexico, I replied I didn't then she asked me to try again and it worked.On the way to the hotel my wife and I were very scared thinking the taxi driver would take a secondary road and discard us on some bushes. He was driving like crazy at 140Km/h where the limit was 90Km/h.Luckily he got us to the hotel, I gave him a tip, he told me he wanted more then I gave more and pretended I liked is service, asked is name and phone number, he told me his name was Joshua and his number 998.118.8204.Couple of days later I checked my bank account then I found 2 charges of 9000 pesos each. So instead of US$120 she charged on my credit card 18000 pesos about CAD$1,291. I reported immediately to the credit card but it looks there is nothing they can do.I called the taxi driver, Joshua, that gave me his company number +52 998 348 2119, and name taxi super Sharon which I called, the person confirmed the company name but when I told about the wrong charges he said he didn't speak English, I talked to him in Spanish then he told he does not work with taxi and hang off.I tried to report to the police online but no reply. I went to the tourist policy station in Playa Del Carmen, but besides being tourist specialised police station no one speaks English, I talked to a policy office in Spanish then he told me I had to report in Cancun not there and that “it wasn't a crime but just a break of trust” at that point I lost my hope on getting help from the police. He also told me to report to the taxi union what I had tried many times but the phones just don't work 998.689.1166, 998.888.6990, 998.293.6267, 998.221.8064 and 998.689.1143.On my way back to Canada, at the Cancun airport I looked for the lady in order to take her photo for the Cancun police but she wasn't there. I saw another couple falling on the same scam, a guy with airport badge talking to them, handing over his cell phone, so I went there and told the couple what happened to me, they left the scam person and went back inside the airport, for sure that scan guy did not get happy, I saw him talking to his gang, all wearing airport badges, and pointing to me, so I run with my wife to the customs and got inside praying to leave Mexico as soon as possible to never return.If in five minutes I could help a tourist couple for sure it would be easy for the Cancun police to get those criminals if Mexico consider them criminals of course.”

Helpful Report

Posted 1 year ago

“Unable to change pick up time even the website says ok to change before 24 hours, have to book a new one, waste time and money, not reliable, customer service very bad”

Helpful Report

Posted 1 year ago

“very poor service, no one at the gate with a sign , waiting 20 mins before we seen someone, Barcelona to the cruise port 65 euro in a smelly old car that smelled of old cigarette smoke , do not use this company ... we gor a taxi coming back 40 euro ....”

Helpful Report

Posted 1 year ago

“it's 5 in the morning in Spain, 2 people are waiting for their transfer to the airport and the driver doesn't show up... €156 thrown in the wind plus a new set of plane tickets. they were only able to say it was an error from the local company.....worst service ever!!!”

Helpful Report

Posted 1 year ago

“Lundi 4 décembre 16:30 Personne a l arrivée de notre vol Paris Budapest . Aucun chauffeur nous attendait . Aucun message de leur part . Leurs numéros de contact en Hongrie comme en france vous renvoient à répondeur . Finalement c est un employé de l aéroport qui s est démené et qui a réussi à joindre quelqu un de la compagnie Suntransfert.. et un chauffeur s est enfin présenté vers 18h … . Nous a déposé à 100 m de l hôtel sans aucun mot d excuse Vraiment pas top ni fiable Suntransfert plus jamais”

Helpful Report

Posted 2 years ago

“They no-showed at Barcelona airport. Support stopped replying. Two 70 years old stranded having to figure things out.”

Helpful Report

Posted 2 years ago

“Do not yse!!!!Very bad customer service. Our plane was delayed coming out of Newark. I let them know we would be missing our connection in London taking us to Shannon. When we finally arrived in London, we were not able to be booked to Shannon, instead flew into Dublin. Suntransfers didn’t care, and charged us full price for cancelling Their customer service is not good. I was chatting with rep while in NY. And had to continue to repeat myself”

Helpful Report

Posted 2 years ago

“We were stood at the airport for over an hour and told many stories why the driver was late. From traffic, strikes, he was there and wasted alot of time ⏲️ Can't say I would ever use again”

Helpful Report

Posted 2 years ago

“Totally unprofessional outfit, avoid if you don't want your holiday experience marred. We are 6 retired guys on our annual golfing trip, so booked 'Premium transfer' as there were 6 cases, bags and golf clubs. On arrival at Faro, at the desk we were told the bus was 3 minutes away and to wait outside. Almost immediately the same rep turned up and said 'It's broken down, go with this driver'. We were shown to a small minibus at which point I said this is not what I've booked and rang the number on the booking form. I when them told 'We pride ourselves in our customer service blah blah blah but unfortunately this is all that's available. The golf clubs filled the small ;luggage area behind the seats and we travelled 30 minutes with cases under our feet, on the floor in the cabin area and 2 on our knees. After settling into the villa, I again rang the company and explained what had happened and that we weren't happy, I was offered apologies and assured it was a on off. Imagine our surprise when the same transport turned up 7 days later for our return journey to the airport. On returning home I made an official complaint and received a joke of a response. It was an administration error, really, a 12 euro discount and 10% off our next booking. Laughable really. DO NOT use this company, unprofessional, uncaring and tell lies.”

Helpful Report

Posted 2 years ago

“We booked in advance for Lanzarote for October for a minivan for 4. while in the air we received an email telling us the minivan was cancelled as they could not get anyone to do it! We were left at the airport to find a normal taxi adding over an hour to the journey. They refunded the fare but left us tired and disappointed. For the return our flight time changed to morning from the afternoon. We weren't able to change the time on the suntransfers website or get through to them on the phone. By the time I got onto the web chat with an adviser - taking almost an hour the day before they told us they couldn't find another taxi and therefore we would lose our payment. apparently its policy. Despite them letting us down the week before and there website not working properly no refund. I have used them before but never ever again.”

Helpful Report

Posted 2 years ago

“I booked a car with them, went through payment and after 20 minutes canceled, for the reason that the drivers were fully booked, to find out that the money would be refunded after 10 working days. I mean what's the point of taking a payment if there is no availability? Just learn it on hard way, make a call before paying, hopefully will be helpful for someone out there”

Helpful Report

Posted 2 years ago

“I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket.”

Helpful Report

Posted 2 years ago

“Awful service, do not use, driver did not arrive, called customer service told the driver was coming and to wait, we waited an hour and no driver arrived and can't even get a refund, awful service”

Helpful Report

Posted 2 years ago

“I STILL WAIT FOR MY MONEY. IT'S MORE THAN FEW DAYS AND I DON'T GET MONEY FOR DOUBLE CHARGE !!!”

Helpful Report

Posted 2 years ago

“Our transfer never showed and we made the plane by the skin of our teeth, but when it comes to the refund, I have been left out of pocket”

Helpful Report

Posted 2 years ago

“Awful expirience they left us waiting for an hour, no car, no information, just ask us to wait, we had to take another shuttle. Dont trust this site and get some profesional one, this could put a dent on you family vacation. We are asking for a refund and they are fighting it, is the worst service i have had received in a holiday.”

Helpful Report

Posted 2 years ago

“Paid for transfers and waiting for a driver. After numerous phone calls, are informed that he is on his way.I am afraid will be waiting until morning, so avoid this company.”

Helpful Report

Posted 2 years ago

“I guess the whole point of the service is to make the transfer from airport to hotel effortless. Well, none of that did apply in our case. The flight was on time, yet no one was waiting for us. Couldn't get through to telephone service. After some teeth grinning got through to a chat service. Told us to find a counter on the other part of the airport. So we did. The guys there didn't seem to have a clue that we needed some service. The brand was different from Suntransfers so I thought this might be a scam. They didn't have a car reserved for us but were eventually able to find a driver for us. For the feedback they offered later -10% off in the next booking. Well if you ask me the next time will never come.”

Helpful Report

Posted 2 years ago

“I have given them adequate time to respond and 4 emails to Herman Kraus but after theses and chasers he seems to have gone quiet. basically failed to arrive at booking leaving us with no transportation so had to arrange and cost us considerably more as was a 45+ mile journey, secondly checked with them about my return 24 hours before gor a text to confirm again and basically they did not turn up as said original booking cancelled on system so stopped return despite the text, they agreed to refund difference on journey out but will not agree to return extra funds for return for a 6.30am pick up so i had to try to find somebody whilst having no transport for a return flight some 2 h.5 hours later which caused lots of calls, flagging of people who declined and finally a yes. we have emailed the receipts so we can try to conclude but they seem to no longer now i have returned to correspond. they offered 10% off next journey and i amd my company have used before but to no avail. you have accepted you made mistakes so please just conform the full amount will be paid and conclude ? booking ref SUNTR_OM1607 Your chance to retain the monies of act professionally and refund the full amount. email and details hekld under the reference.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,916 reviews