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Suntransfers.com Reviews

4.6 Rating 11,561 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

4.6

Based on 11,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beim Hinflug nach Ägypten ist alles gut gelaufen. Beim Rückflug allerdings ne Katastrophe. Fahrer nicht gekommen. Habe dann von Suntransfers erfahren, dass ich mich selbst um den Transfer kümmern muss. Und zu guter letzt habe ich noch nicht mal die Hälfte meiner Kosten erstattet bekommen. Bisher war ich immer zufrieden mit Suntransfer. Aber was diesmal passiert ist, ist ne Unverschämtheit”

Posted 1 month ago

“This is supposed to be a "door-to-door" service. I was dropped near my accommodation on arrival, but I had to drag all my luggage along a dirt track and find it myself. The return pick-up was even further away, at a crossroads, with no seating. I turned up early and stood for half an hour waiting for a shuttle that never turned up. I eventually got a taxi which cost me €50.”

Posted 1 month ago

“Best to update your Malta arrival info, There is no Costa coffee and no coaches only signs, everything has changed at the airport And the transfer kiosk wasn’t sun transfer it was supreme transfer Very confusing”

Posted 1 month ago

“Airport Tenerife sud. I booked and payed in advance since we were traveling with my parents and my grandchildren (age 3,2 and 1/2). There were nobody to meet us with our name in the arrival sone. Then we went to the desk 36 and had to stand in line. When it was my turn we had to wait 15 min for the taxi. They had seats for the infant og the child. At pick ut from the hotel they met on time for us. But arrived 15 min late for my other family. When they arrived at the airport they also had to go to the desk 36 and stand in line. Then wait for the taxi, and when the taxi came the driver should have a break so they sat in the taxi 15 min waiting. The driver drive fast so they felt unsafe. When they should be picked up at the hotel to get to the aiport no driver showed up. The called him after 11 min after sceduled time, and the driver said he was 3 min away. That is 15 min late. But they could not find the driver and nobody looked for them so after 30 min late they were picked up. They almost missed the flight. Dont use Suntransfer if you think it would be a smooth pickup and reliable regarding time and apointment.”

Posted 2 months ago

“Really poor service, waited so long for the driver to turn up. The coordinator was so rude and unapologetic. Will not book them again and will never recommend 😡”

Posted 2 months ago

“Our experience with this company in Zanzibar was good regarding airport transfers to and from the hotel in 23.11 and 03.12. The driver Haji was punctual and courteous. Despite trusting them based on this positive experience, we encountered issues during a day private trip we paid $250 for. The agreed services were not fully provided: we were taken to a smaller spice farm instead of the original owned by the government, and our time in Stone Town was cut short - only 30 minutes going to the car parked far away from the harbour. The guide Mohamed returned the entrance fees unused to the driver instead of us. Even if we exposed to Mr. Rashid what we want to do and where we want to go, he assured us we have enough tine, but after the trip we consultated other local persons that told us it was impossible to attain all the schedules points of interest in due time. Attempts to contact Rashid for a refund were unsuccessful. We also experienced deceptive practices, like the driver overcharging for fruits - we asked him to stop to a market, he assured us is better to go by himself to buy products because of extra- charge of tourists, but he requested from us 10 usd ( ?!) for 2 avocado, 2 mango, 1 papaya and 4 bananas. Requesting a refund system and better service accountability is crucial, especially given the lack of fiscal documentation for the $250 payment. You as multinational company are prejudiced by your representatives in Zanzibar and provide a bad experience to your customers.”

Posted 4 months ago

“We had to wait 90 minutes on a Suntransfers bus to make a move. With the loads of stops before our stop, a journey that should take 30 minutes turned into 160 minutes. We were on the bus at mi-night and got off after 2:30 in the morning! Well don Sunttransfers!”

Posted 7 months ago

“The entire team was wonderful except for the dispatcher or communicator on our final day. Whoever sent the confirmation text for time and place of pickup from our hotel to the airport did not specify which of the 3 Reef hotels we were at beyond PDC but the details were technically correct. So I didn't think anything of it since everything was seamless on the way from the airport to the hotel. Well, the next morning the driver (a different person and a very nice man) went to wrong location and I was blamed for confirming the wrong hotel. This person went right to fight mode and was very argumentative. We had plenty of time so it wasn't an issue but I don't like being accused of things that are not my fault. I should state, I have over 20 years in customer service and retail management. I know the customer is not always right but service is service. A simple sorry for the miscommunication was all it would have taken but we ended up in a text battle. I eventually said i could get a cab if they would refund my money but that seems to be the reaction they were expecting because there was renewed blame and refusal for a refund. Eventually, when I explained that I didn't need the money back as long as the driver was coming and that I only suggested it because this person's customer service was terrible, things calmed down. We made it to the airport with time to spare but the interaction put a terrible taste in my mouth and I will never use Suntransfers again.”

Posted 8 months ago

“Had transfer problems on both arrivals and departures. On arrival they were a no show. Rang customer service, but it was all in Spanish so struggled to understand what happened. They sent a public taxi to pick us up. On departure they picked up the wrong people so left us stranded at reception. Ended up in local taxi again and delayed for our flight home. A lot of panic.”

Posted 8 months ago

“All costs should be calculated during the reservation and payment process. They called me a few days later asking for extra money for children's seats. They knew that I was travelling with children (and knew their ages), so if child seats were obligatory, they shouldn't let me finish the reservation without adding these. I found it a try to charge an extra fee and cancelled the whole reservation. If you don't like to be surprised in such a way, I don't recommend them.”

Posted 8 months ago

“Arrived at Faro airport and no trace of the driver. On the third occasion I passed the area I found him. He made no attempt to assist with luggage. Car had a stain in the seat and driver never spoke once during the journey. He then demanded payment in cash as he said he had no machine for a card transaction. Very poor service. I contacted the company at the time to complain and they weren't the least interested. They said all their vehicles were being used so used another company for our journey. Not good enough.”

Posted 1 year ago

“Ordered a premium minivan that seats 6 people and 6 bags for two of us. On arrival at faro, waited 8-10 minutes and then a normal taxi picks us up. Whilst this was adequate and driver was courteous, its not what I ordered or paid for. I paid for a premium vehicle and not a standard taxi. Clearly the organiser saw there were only two of us so decided we didn't need what we had paid for and a normal car was adequate. Difficult to contact and waiting to see if get reimbursed, not optimistic. Uber would have been much quicker and cheaper.”

Posted 1 year ago

“Not the best experience unfortunately.Whenever I have used similar companies in the past, we have been met by a driver as soon as we arrive- holding up a placard with our name on- and then it is straight to their waiting car and off we go. On this occasion at Paphos airport- we had to queue up for approximately 10 minutes at a desk outside of the terminal. We were then told the driver will be with us in about 13 minutes. It was actually over 20 minutes before he arrived. Not really what you want when you have been travelling all day, including the inevitable flight delays. For the pick up to the airport- the driver was 6 minutes late and I had just started to ring the operator when the driver arrived. Instead of driving up to the hotel entrance- he parked at the end of the drive- so we had to wheel our luggage to the car. The price was competitive but really let down by the overall service delivery.”

Posted 1 year ago

“It is a scam , do not use it for Barcelona , pls dirty cars and car size is not guaranteed”

Posted 1 year ago

“Outward Trip Barcelona to Cruise Port May 2022. Vehicle was very late, no contact. Tried to ring emergency number supplied which was a recorded message in Spanish even though I had rang the UK number. Vehicle eventually arrived just as we were getting into a local taxi. Inward trip from Cruise Port to Barcelona Airport vehicle did not turn up after 30 minutes. Rang emergency number, operator said she would check and ring me back. She did and told me the driver was at the port gates and would be there in 10 minutes. 15 minutes later she rang to confirm we had been picked up but we hadn't. A few minutes later she rang me to say they could not lift us and to find our own way to airport and claim a refund. I was sent a link to make a report. On return home i completed the report including our taxi receipt but after 30 days I had heard nothing so wrote to them again and they replied to say refund of taxi fare had been credited to my credit card and it appeared a few days later. Although I got my refund I cannot recommend Sun Transfers.”

Posted 1 year ago

“Have used the service 3 times in the last 6 weeks - twice it went very well, the most recent time my airport collection went very wrong. Rather than a driver waiting for me with a name card, I apparently had to approach the providers desk where my driver would be waiting. My flight was 25mins early so I hung around at arrivals waiting for my driver. After my pick up time had come and gone, I called sun-transfers who told me to go to the desk. I did that, queued at desk, when I got to the front, no driver! When a driver did finally arrive he had no idea about my booking or where I was going. Apparently he hadn’t been sent my booking details. As a result of all the delays I missed a medical appointment. On the way back they sent a bright green, 37 seater coach for just me. That wasn’t an issue, I got where I needed to go, it just seemed extremely wasteful. I contacted sun-transfers to talk to them about missing my appointment and they were not interested in the slightest, despite telling me how important customer care was. They felt the delay in my pick up was “factors beyond their control”, despite the issue being that the driver hadn’t been given the pick-up details and when I questioned the inaccuracies in their understanding of the circumstances surrounding my pick-up they told me that their lack of action in my case was both appropriate and fair.”

Posted 1 year ago

“Had a great experience with this company over in Portugal so decided to use the service again on the trip to Spain. Booked a transfer from Malaga Airport to Mijas which was little delayed as local office thought the flight I was on was next day. Decided to book a transfer from the apt to Malaga Airport only to find out that the price is actually €100 (yes, shocking) more as the apartment shows in district of Calahonda even if it's just few mins from Mijas Costa centre. I booked the transfer 2 days before my flight and cancelled it about an hour later but because I cancelled in the afternoon and my transfer supposed to be in the morning, which meant the cancellation was less than 48hrs so got no refund of the original price.”

Posted 2 years ago

“Unfortunately, the company has no way to deal with cases where changes to reservation are required (for example due to COVID testing results). We needed to change our pick up date to airport after COVID positive results but no drivers were available at the requested time. So then when we tried to cancel our reservation, they said it was less than 48 hours so cancellation was not allowed. This despite the fact that we had bought the extra insurance. Communicated with the customer service several times for them to explain the situation and reason but they were very rigid. Disappointed in the overall interaction with SunTransfer. It's too bad because our up from airport was good.”

Posted 2 years ago

“Before you decide to use this service, you need to consider how much your time is worth. My pick up at the airport was not bad as the there was only a 20-25 minute wait before my driver arrived. There was someone to greet me and let me know that I would need to wait, which I thought was very good. However, the pick-up from my hotel was far too early and I arrived at the airport 4.5hrs before my flight. This was a short haul flight from Larnaca to Heathrow so I needed to be there two hours at most. In hindsight, I would rather have paid the extra and had the extra 2.5 hours by the pool at my hotel than to have wasted all that time in the airport.”

Posted 2 years ago

“Return journey from Krakow - fine no problems - the great service I expect. Journey from Krakow airport to Krakow - nightmare - scammed. Some con going on - our details passed by our supposed driver to someone else - as were those of 4 other travellers from Cardiff. Outcome was rather than 2 private taxis we were directed by the con artist to an unmarked minibus. Took us to Krakow and then said we owed them a lot of cash. They got nothing from any of us. If you encounter the same ignore any calls from your supposed driver (ours was Dominic - unfortunately for him he left a picture on Whatsapp - I am 99% sure he was driving the fraudsters minibus) - instead immediately call Suntransfers Polish office (I tried but couldn't get through) - let them fix their problem out. Do not get into any unmarked minibus - I have used Suntransfers many times - apart from this escapade and one other I have been perfectly happy. However this has been their last chance - what I want is stress free travel - this was stress filled travel - if it happens again that will be the last time I use them.”

Posted 2 years ago

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Suntransfers.com is rated 4.6 based on 11,561 reviews