Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The local engineers that come and install are fantastic (but they are independent contractors). Pod Point themselves are useless. Original installation and assessment for grant took forever and after just two month's use the unit stopped working! Can I get anyone from PodPoint technical to contact me and arrange a repair / replacement? No. All I can do is talk to people in a call centre who say they will escalate the issue - this has been done 4 times now so it should be pretty high - still no contact. It is rather difficult running an EV if you don't have a home charger. In my experience the equipment is not up to scratch and the service from PodPoint is non-existant.”

Helpful Report

Posted 5 years ago

“No electrical certificate issued. Brick dust and wire ends not cleared up. Letters on the case are vertical and I assume they shoud be horizontal. The main supply fuse needs to be uprated and no feed back from support as to who should be responsoble for the work. I have contacted SSE who are my network suppliers and say Pod Point should have submitted a ENA form. Contacted support a number of times and I have not had an answer to the problem. The output has been set to reduced power due to the main fuse rating.”

Helpful Report

Posted 5 years ago

“I have taken the day off work and waited all day, no engineer, no phone call or any communication. Rang twice and I am still awaiting an answer. Very poor customer service.”

Helpful Report

Posted 5 years ago

“Absolutely shocking customer service. I ordered and paid for my Pod Point installation on the 10th of Feb. I received a call from the appointed installation engineer on the 21st but since then not a word. I rang the customer service number on the 4th of March to enquire what was happening with my installation. I was told that I would receive confirmation of my install date by close of business. That did not happen, still waiting!!! Takes forever to get through to these people by phone, they do not reply to e-mails. Don't bother with this lot unless you are happy to wait weeks for an installation date - never mind having the unit fitted.”

Helpful Report

Posted 5 years ago

“Engineer phoned beforehand to give his time of arrival. He was polite and professional. The unit appeared to function correctly when he left but when I attempted to charge a Nissan Leaf it switched off after two minutes. I am having to wait more than two weeks for another engineer to come and resolve the problem. I consider this unacceptable service.”

Helpful Report

Posted 5 years ago

“They took the money very quickly. Then no communication for 6 weeks Had to phone every week with same excuse . I still have no charger installed and still have had no communication . I sorry to say terrible service”

Helpful Report

Posted 5 years ago

“I booked my installation for the 18th of February and was told the slot was between 11am and 4pm. On the day of the 18th I took the day off work to be available for the engineer. I hadn't heard by 2pm so I phoned up and spent about an hour on the phone, partially in the queue to speak to someone, sometimes only to be cut-off and partly when I was put on hold twice for at least 10 minutes, whilst someone "looked into the installation for me". This was incredibly frustrating and when I finally got taken off hold I was told that the engineer was finishing a job and would be with me in an hour. At 4pm I began the cycle of phoning up and being stuck in a queue and cut-off again (I also sent 2 emails, both of which were ignored.). When I finally spoke to someone they told me the engineer was now coming on the 19th and there must have been a mistake with my booking. I requested a call back with a narrower time-slot and how I could request compensation for the dreadful service. This did not happen. So not only had I wasted a day, I would have to do the same again the following day, which was my daughter's birthday. We then had to reschedule all the birthday plans and stay in the house. I rang again at 9:30 and was told the engineer was finishing his first job and must be on his way to us, which was less than an hour away. Having heard nothing by 11am, I called again and spent more time in the queue and on hold. I did then receive a call from the engineer, who was a breath of fresh air. He was apologetic and understanding. He also told me that if someone had let him know, he might have been able to come on the 18th and that we would not have to be in the property while he completed the work. It was a real shame, as the engineer was brilliant, just massively let down by the shambles of the booking; however the real problem was the lack of communication and misinformation, it honestly feels like the various people I spoke to were just making things up to get rid of my call. All in all I am incredibly unhappy about the service I received. The extra wasted day would be bad enough; but the fact that it all had a massive impact on my daughter's birthday plans has really upset us all. What should have been a special day was very subdued and my mood was not improved by the constant battle with the Pod Point phone system and incorrect information. I look forward to hearing a full response and what Pod Point are going to do to try and rectify things.”

Helpful Report

Posted 5 years ago

“Never use this company to install an electric vehicle charge point, I have, to date wasted two days holiday to wait in vain for my charge point to be fitted without success. The first Installer arrived, took one look and declared he forgot the cable required to carry out the job, he cheerfully informed me that it would take two hours to collect from North Yorkshire .. apparently there is no cable suppliers in Newcastle upon Tyne, off he went only to call me 30 minutes later to say the cable had ventured further south Rendering it irretrievable. The second installer arrived a couple of weeks later and quickly informed me he also couldn’t complete the installation as it is a two man job therefore it could not be done. He also said he would need the garage roof boarded and risk assessments and method statements complete. That said he was ok with leaving me the cable to fit, unbelievable yet true. I have been offered compensation For my inconvenience however this has not yet materialised.”

Helpful Report

Posted 5 years ago

“Nothing, this was awful. I will be asking for a full refund and they will need to pay for a decorator. They have ruined my room.”

Helpful Report

Posted 5 years ago

“Failed to turn up on day arranged and notify me of this until I phoned to enquire where the engineer was. Left with a podpoint which doesn't work and a long delay before they will attempt to fix it.”

Helpful Report

Posted 5 years ago

“2.5 month wait for the installation was disappointing. Despite me submitting many photos into the web app of the cable route, and a Pod-Point survey, the install engineer still arrived unclear of where it was going to be installed. After a few attempts at persuading me to chose an ‘easier’ location, Ben the installer was excellent. He worked hard to get me the install I wanted. £250 for 7.5m tethered cable, and no refund for the 4.8m standard cable is an excessive premium. I was recommended Pod-Point by a friend, but am unlikely to recommend onwards based on my experience.”

Helpful Report

Posted 5 years ago

“It took a very long time to get the unit organised mainly because the person who took my enquiry went on holiday for 2 or 3 weeks and no one picked up her workload or emails of me chasing progress, I was forced to call in the end as no one was answering my emails, then it was passed on to someone else and then the same thing happened and her went on holiday ditto happened so again forced to call then I got the paperwork and replied again no one came back to say what stage it was then another week later the questions came back basically it was very poor service all around. On a positive side the guy that came to fit the unit Grant was very good although he was running late from his first job he did a great job when he arrived and the finished job is nice as there are no external cables on the house which was my aim they are all internal to the garage.”

Helpful Report

Posted 5 years ago

“Terrible coordination with a supplier carrying out installation on Podpoints behalf. Three visits to complete works. unnecessary time off work and many trips to charge car at commercial charging points whilst awaiting installation to be completed”

Helpful Report

Posted 5 years ago

“Very disappointed. Contacted Podpoint 5 weeks ago and sent in the required photos.Two days before the instal was booked they phoned to cancel as they needed to fit a post for the Podpoint. They wanted nearly £400 to do this!I fitted one myself for next to nothing and now they won’t give me an instal date !!!! I can’t help thinking they are looking to make extra money out of people !”

Helpful Report

Posted 5 years ago

“We picked our first EV up end of November and then had to wait till 6 January for our installation, couldn’t try it on the car as it was fully charged however I came to use it the following day and it didn’t work. Went through the fault finding with the technical staff(very friendly) unfortunately we were not able to fix the problem and needed a engineer to come to repair it and had to wait till 21 January to fix a faulty circuit board. Frustratingly today 10 February my charger has gone faulty again, I have reported this and am having to wait for the technical team to call me back no time or date could be given. from a customers perspective this is so frustrating as you can’t plan anything. I would mark your staff 5 stars however at this point I am not very impressed with the after sales experience”

Helpful Report

Posted 5 years ago

“The charger doesn't work, it charges for a couple of seconds then turns off. Rang the helpline and was told someone would call me back they couldn't tell me when. Completely useless.”

Helpful Report

Posted 5 years ago

“Communication at the office. Actual installation went well and installer very good. However, it took weeks of communication from me to actually get a date. A week before they called and said they needed to do a survey as it was to be installed on a separate garage wall and I needed to dig a trench. Organised everything but then they arrived with cable too short and told me I needed to supply “ducting” so would have to come back. What is ducting?? I Understand if we have to pay it but they should supply it for health and safety reasons. It took me several calls that day to try and reschedule and come to a solution on what to do next. I only got a Satisfactory response after complaining on their Facebook page. It has been a very stressful procedure and would not recommend them at all. Customer services need to be trained better on communication and responses.”

Helpful Report

Posted 5 years ago

“The length of time it took to get it installed - I bought my car on September 28th and my Podpoint has only today 27 January been installed. Four months is a ridiculous amount of time and I certainly wasn't told it would take so long when I bought the car from Kia. I have spent hours at my local Sainsburys charging my car. The infrastructure for electric cars is just not there. Phone lines always busy; e-mails complicated (uploading photos and documents); information and explanations poor. Office staff clearly not able to cope. By contrast the two guys who came to do a survey (Rowan) and installation (Craig) were fantastic - friendly, helpful and knowledgeable. Pity they were let down by the red tape and back up staff.”

Helpful Report

Posted 5 years ago

“Installation took almost a month. Various phone calls made by me to PodPoint to try to get matters moving. After sending photos on 6th January told all was well standard install. Early part of w/e 26/01/20 rang to ask for an update on installation date as nothing seemed to have happened. Told standard install date would be sent soon. Friday 24/01/20 0900 rang PodPoint told standard installdate coming soon. Friday 24/01/20 text from PodPoint cant do install because looped supply. Rang PodPoint sorted that out with man. They mistook the photo. Got a date then within 10 minutes for 27/01/20. Friday 24/01/20 1645 text from PodPoint saying can't proceed with install as I hadn't sent survey photos in! They had these on 06/01/20!”

Helpful Report

Posted 5 years ago

“First your engineer did not turn up on the installation date and nobody called me to apologise or explain. I had to call you and I wasted a day of hanging around! Second the next engineer came and didn't finish the job saying a part was needed despite me providing all the photos requested of my garage, electricity supply etc. He left saying somebody would contain me but they didn't. I had to chase again and a third engineer came with no notes on the job expecting to install it from scratch. Then he didn't have the part which was allegedly posted to me but it wasn't. He then came back hours later to fix the part. But the PP was charging the same as a 3 pin plug!! And now it doesn't even work at all and nobody ever calls me to update me I always have to call you and then invariably there is a 20 min wait time. It is the worst service I have encountered for a long time. I would like my money back please.”

Helpful Report

Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews