It took a very long time to get the unit organised mainly because the person who took my enquiry went on holiday for 2 or 3 weeks and no one picked up her workload or emails of me chasing progress, I was forced to call in the end as no one was answering my emails, then it was passed on to someone else and then the same thing happened and her went on holiday ditto happened so again forced to call then I got the paperwork and replied again no one came back to say what stage it was then another week later the questions came back basically it was very poor service all around. On a positive side the guy that came to fit the unit Grant was very good although he was running late from his first job he did a great job when he arrived and the finished job is nice as there are no external cables on the house which was my aim they are all internal to the garage.