First your engineer did not turn up on the installation date and nobody called me to apologise or explain. I had to call you and I wasted a day of hanging around! Second the next engineer came and didn't finish the job saying a part was needed despite me providing all the photos requested of my garage, electricity supply etc. He left saying somebody would contain me but they didn't. I had to chase again and a third engineer came with no notes on the job expecting to install it from scratch. Then he didn't have the part which was allegedly posted to me but it wasn't. He then came back hours later to fix the part. But the PP was charging the same as a 3 pin plug!! And now it doesn't even work at all and nobody ever calls me to update me I always have to call you and then invariably there is a 20 min wait time. It is the worst service I have encountered for a long time. I would like my money back please.