Absolutely shocking customer service. I ordered and paid for my Pod Point installation on the 10th of Feb. I received a call from the appointed installation engineer on the 21st but since then not a word. I rang the customer service number on the 4th of March to enquire what was happening with my installation. I was told that I would receive confirmation of my install date by close of business. That did not happen, still waiting!!! Takes forever to get through to these people by phone, they do not reply to e-mails. Don't bother with this lot unless you are happy to wait weeks for an installation date - never mind having the unit fitted.