The length of time it took to get it installed - I bought my car on September 28th and my Podpoint has only today 27 January been installed. Four months is a ridiculous amount of time and I certainly wasn't told it would take so long when I bought the car from Kia. I have spent hours at my local Sainsburys charging my car. The infrastructure for electric cars is just not there. Phone lines always busy; e-mails complicated (uploading photos and documents); information and explanations poor. Office staff clearly not able to cope. By contrast the two guys who came to do a survey (Rowan) and installation (Craig) were fantastic - friendly, helpful and knowledgeable. Pity they were let down by the red tape and back up staff.