We picked our first EV up end of November and then had to wait till 6 January for our installation, couldn’t try it on the car as it was fully charged however I came to use it the following day and it didn’t work. Went through the fault finding with the technical staff(very friendly) unfortunately we were not able to fix the problem and needed a engineer to come to repair it and had to wait till 21 January to fix a faulty circuit board. Frustratingly today 10 February my charger has gone faulty again, I have reported this and am having to wait for the technical team to call me back no time or date could be given. from a customers perspective this is so frustrating as you can’t plan anything. I would mark your staff 5 stars however at this point I am not very impressed with the after sales experience