I booked my installation for the 18th of February and was told the slot was between 11am and 4pm. On the day of the 18th I took the day off work to be available for the engineer. I hadn't heard by 2pm so I phoned up and spent about an hour on the phone, partially in the queue to speak to someone, sometimes only to be cut-off and partly when I was put on hold twice for at least 10 minutes, whilst someone "looked into the installation for me". This was incredibly frustrating and when I finally got taken off hold I was told that the engineer was finishing a job and would be with me in an hour. At 4pm I began the cycle of phoning up and being stuck in a queue and cut-off again (I also sent 2 emails, both of which were ignored.). When I finally spoke to someone they told me the engineer was now coming on the 19th and there must have been a mistake with my booking. I requested a call back with a narrower time-slot and how I could request compensation for the dreadful service. This did not happen. So not only had I wasted a day, I would have to do the same again the following day, which was my daughter's birthday. We then had to reschedule all the birthday plans and stay in the house. I rang again at 9:30 and was told the engineer was finishing his first job and must be on his way to us, which was less than an hour away. Having heard nothing by 11am, I called again and spent more time in the queue and on hold. I did then receive a call from the engineer, who was a breath of fresh air. He was apologetic and understanding. He also told me that if someone had let him know, he might have been able to come on the 18th and that we would not have to be in the property while he completed the work. It was a real shame, as the engineer was brilliant, just massively let down by the shambles of the booking; however the real problem was the lack of communication and misinformation, it honestly feels like the various people I spoke to were just making things up to get rid of my call. All in all I am incredibly unhappy about the service I received. The extra wasted day would be bad enough; but the fact that it all had a massive impact on my daughter's birthday plans has really upset us all. What should have been a special day was very subdued and my mood was not improved by the constant battle with the Pod Point phone system and incorrect information. I look forward to hearing a full response and what Pod Point are going to do to try and rectify things.