Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,122 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reading all the comment by people show's people have been very pleased, I have a had a terrible experience with Pod, They installed an EV charger , after installation I was told by engineer, He had good news and bad news. So the good news was it was all installed. Bad news was it's not working. He then told me that Voltage coming in was too high and the charger will not work. Never heard anymore from pod. It's still not sorted , I am going around in circle , SSE have told me it's not an emergency so they don't know when it will done. been over Six weeks! nothing has happened. got a new BMW sat around , Have no idea what I can do . I can't go and fit voltage control unit to drop the voltage down in case pods say that's going effect their charger. has anyone been unlucky like me ? if so what did they end up doing?”

Helpful Report

Posted 1 year ago

“I have now had to chase pod point five times on the installation process. The help line are delightful and helpful. It is a complete shambles of a business full of very nice but completely ineffective people.”

Helpful Report

Posted 1 year ago

“I booked my home charger January 2024, they asked me some photos and council permission as well I gave them then I was waiting nearly a month, no any response after I phone them then they said sorry we will contact you again they booked a appointment I was taken day off from work they didn’t come. Second time booked another appointment I take another day off Engineer came he refused work third time they fixed Three days day off £450.00 ladder rent +extra hours work 280.00 this is cost for my hot point charger”

Helpful Report

Posted 1 year ago

“Absolute cowboys. We requested they raise out charger rate to 7kwh, which they did. Now they've downgraded it back to 3.5kWh until we pay £150! Holding us to ransom, absolutely disgusting company, avoid them like the plague.”

Helpful Report

Posted 1 year ago

“The fitter arrived early and fitted everything well exposing and discussing all parts of the installation We are still waiting for the locking mechanism to be fitted which was paid for in advance”

Helpful Report

Posted 1 year ago

“A nightmare of a company to deal with, from installers refusing to carry out the job and blaming the initial surveyor for this, then also lying about there being asbestos and it was wet in the cellar area and cancelling the isntall on the day. This took months to evenutally complete and no gesture of goodwill from the company and still no refund for an item that was not installed. Given the choice I would've cancelled them, but there was a special deal on with the manufacturer of my car.”

Helpful Report

Posted 1 year ago

“I decided to go ahead with Pod Point, as they were highly recommended to me along with the fact that Tesco also had Their chargerS within their car parks. However, I have found them to be very unprofessional, I have been trying to have my charger installed since 02/10/2023 and hoping that it will finally be installed on 05/03/2024. Podpoint ask you to send pictures and draw diagrams in order to save having to send someone round to your house to actually plan and measure up. On 02/10/2023, I paid £1,088 - thereafter , I received a few emails back and forward, but I often I found I had to do the chasing to and from. Despite sending in various pictures of my fuse box and the distance between the fusebox and the location of where I'd like the charge point. It took them until November to come out and advise me that as the distance was greater than 25meters, this was a two man job and also their option of having cabling running along the bottom/foot of the house rather than hiding it under the eaves meant that I had to instruct an external electrician to do the cabling in the basement of my house at an extra cost of £500. I am hoping that Pod Point will be able to fit the charge point and that should be that, however, common sense would have been much appreciated if only they had sent someone out in October to measure up and plan the cabling rather than relying on the end customer. I would definitley not go with Pod Point unless you are not in a rush and don't mind the chase.”

Helpful Report

Posted 1 year ago

“Installer left without explaining anything. Don't even know how to switch on and off”

Helpful Report

Posted 1 year ago

“We chose pod point because of reviews It was installed on the 5 th February. It stopped working after 15 minutes of charge. A faulty circuit breaker not made by pod point. Since then despite trying at least 15 times we have been unable to connect to the pod point internet and every time the charger needs to be unplugged we have to disconnect the power because the charger won’t come out. I have been in contact with the help centre then tech team who just send us round the same connection loop described in the guide. IT DOESNT WORK I get the distinct impression that help staff think it is us who are unable to follow instructions The tech team only communicate by email. It is altogether frustrating and I am fed up with the whole response”

Helpful Report

Posted 1 year ago

“Very simple to select charger on line & pay, then total calamity No1 - engineer didnt turn up at appointment No2 - incorrect option selected for path of cable by ops manager so engineer left as ladder needed No3 - ladder didnt turn up so both engineers couldn't install & left No4 - ladder & 2nd engineer didn't turn up with primary engineer but eventually got job done after multiple phone calls between engineer & office Shambolic”

Helpful Report

Posted 1 year ago

“Podpoint stopped working immediately. I am told it now take up to 2 days for someone to come and resolve.”

Helpful Report

Posted 1 year ago

“Have already raised a complaint about the overall service which comprised poor communication during the booking process and the length of time it took from the intial booking to installation. Also was passed to a sub-contractor, to do the install, who asked for additional money for a RCD unit saying this was not included in the standard install price. I challenged this with Pod Point, who agreed that there was no extra and sent one of their own team to do the install. He was excellent on the day and I could not complain about him in any way. I am happy with the charger, but not how the process of getting the install went.”

Helpful Report

Posted 1 year ago

“Not happy with this install. Why would they not run the cable along the bottom of the wall. This looks awful.”

Helpful Report

Posted 1 year ago

“Poorly organised start to finish - there was no instruction on the scope of work Podpoint would do nor the preparation they needed. Every stage was delayed by poor communication and parts not being sent out on time.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful company. Fitter turned up to install the charger and couldn’t connect to internet. Said it wouldn’t matter. Car would charge anyway. But it doesn’t - not consistently and reliably. It starts and stops, and sometimes just stops. So you have to watch the thing throughout the process. BMW wouldn’t help; said it was PodPoint’s problem, even although I’d bought the charger through a BMW deal. Eventually got a second fitter to come out. He told me I needed a wireless extender, which I obtained. But I couldn’t follow their instructions on how to set it up, and I don’t see why I should have to. Legal advice I have since obtained is to the effect that the first PodPoint fitter should have come equipped with whatever it might take to make the charger work properly, but of course he didn’t. Now PodPoint won’t send out anyone to fix a mess entirely of its making unless I pay £190 up front. Unbelievable, but sadly all too true. So here I am, with an expensive car I can’t charge as I would wish, and with no one making the slightest attempt to help. Neither BMW nor Pod Point. Absolute disgrace. Beware these people.”

Helpful Report

Posted 1 year ago

“Very disppaoiinted with the time it took from ordering and paying to actually having my charging point fitted. Ordered 28/10/23 and finbally got it fitted 18/01/24. Misscoumminiaction, emails sent to the wrong customer, me having to chase and getting no reply to emails, then having to wait 1 hrs 20 mins on hold on the phone. Now ive had the pint fitted it wont connect to the Wi-fi and the engineer that fitted it said he doenst have the knowledge to be able to do any more and that i have to call the custiomer service desk. Not good enough, no doubt that will be another 1hr and 20 mins of my life i wont get back. he said that some wifi connections wont work with this model, nobody told me that when i placed the order.”

Helpful Report

Posted 1 year ago

“I’m wait over two months to install the charger, I have booking They cancelled the booking without letting me know.”

Helpful Report

Posted 1 year ago

“For anyone considering PodPoint as an option for a home charger installation, I would strongly advise to look elsewhere. My Solo 3 charger was installed 10 months ago. This went fine, but that unfortunately is the only positive to come from my experience with this company. I reported a fault that occurred a couple of times back in April and May. The odd fault here and there is to be expected, but the more recent unreliability of the charger along with possibly the worst customer service team I have ever come across, is nothing what you should expect from any firm. Having a charger which needed resetting several times after every fault, to find that a lot of the time it still wouldn’t charge, I am left unable to schedule charges because I never know when it’s going to work or not. This fault had become a lot more frequent over the last month or so. I reached out to PodPoint who had the first engineer out to me in December. The socket was changed on my charger wall unit. All seemed fine for a few days and then back to the frequent fault of not being able to charge my car at all. At this point, I was told that it would be arranged that I would get some credit on my account to at least use their public chargers, despite the inconvenience. I followed this up on several occasions, and of course, nothing was done! After contacting PodPoint again, a second engineer visit was arranged. I was told that the motherboard was to be changed. Upon the arrival of the second engineer, and please bare in that they have used contractors on both occasions, I briefed him on the persistent fault and what I had been told was to be carried out, to get the response ‘PodPoint don’t usually do that’ - regarding to the changing of the motherboard. Engineer was here for around 30 minutes, and because the fault wasn’t presenting in that short space of time, he did absolutely nothing and left. There is clearly no communication internally within customer service and seems that they tell you one thing and their engineers and colleagues another. His last job before Christmas - I’m now left with a charger that doesn’t work more often than it does, unable to charge my car how I should be able to over the festive period and a non-existent customer services line apart from emergencies. Followed this up on Tuesday after the new year. Spoke to several customer service advisors, and you get the usual ‘I’ll pass this on to my manager’ but refuse to give you a direct line or transfer you to a manager. Christian finally got in touch with me, a manager, who then advised I needed to be referred to the complaints team. I finally have a complaint ongoing with them, but no update from them as of yet. Spoke to customer services again, get the usual ‘I’ll get a manager to call you by the end of the day’. And again, no call back. Joey has since replied via email, and has offered to arrange a third engineer visit, for this time to be a ‘senior’ engineer, to supposedly carry out the work that the second engineer had refused to do. He has also refused a refund. I am still waiting for the manager to get in touch again. It’ll be the third and last time I will wait around for an engineer for a company that seems to just enjoy wasting your time. This will be taken further if it’s not resolved after this visit. I am currently waiting for the third appointment to be arranged - but again, because of the lack of communication and having to chase everything up, it’s the weekend. And again, non-existent customer service apart from emergencies. I strongly advise looking elsewhere if you need a reliable EV charger. Wish I’d have done more research before going with PodPoint! Will update accordingly if the issue ever gets resolved…”

Helpful Report

Posted 1 year ago

“It would have helped if they requested all the info before the installation”

Helpful Report

Posted 1 year ago

“Installer sent damaged our gas central heating by not using cable access rods to feed the cable under our floor from outside and instead attempted to hook the cable with a jemmy bar taped to a long drill bit. This unprofessional installer managed to damage the central heating pipework resulting in loss of heating and hot water. Awaiting heating engineer and joiner to attend. Not happy at all”

Helpful Report

Posted 1 year ago

Pod is rated 4.6 based on 36,122 reviews