ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,062 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,062 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.”

Helpful Report

Posted 2 years ago

“Moving home, we looked around and considered hiring a man and a van for a time-based payment. However, a salesman on the phone at AnyVan said that with what we had to move, it would take all day. This scared us into thinking it would cost us a fortune and that it was a better choice to go with AnyVan because they would complete the job and were insured. However, it only took the cowboys they sent one hour in total, and it clearly shows with all the damage they caused to the new house and the items being moved. We no longer have an American fridge freezer, which stores medication, and they destroyed our washing machine. They also just dumped everything in the living room when we paid for room-to-room service. Just to illustrate how clearly the drivers they sent had no common sense, they placed our microwave face down with the door down, cracking the glass front. The drivers were rude, aggressive, and their language was disgusting. I contacted AnyVan and supplied them with a mass of photos. AnyVan refunded 25% of the overall charge, but the claim department was useless, to say the least. They shared my details without my permission and lied to me regarding an emergency payment. There is no such thing; it was just the damage payment settlement because their basic cover only includes fire and theft. I mean, who is going to pull over a moving van and rob furniture? This whole company is a joke; stay away from them for moving home. I think many of the good reviews they have are from staff members because it seems like someone has tainted their social media accounts. The reviews on there are similar to mine regarding damage, lack of contact, and only paying out £100 for an American fridge freezer. How can anyone at AnyVan sleep at night knowing they are working for what feels like a bunch of cowboys? No vetting was done on the drivers, and there were no CRB checks when moving children's rooms; that's dangerous”

Helpful Report

Posted 2 years ago

“The service was horrible and drivers were not good and they left us in limbo”

Helpful Report

Posted 2 years ago

“Just to let people know how very bad a company this is for a full house move they came with one van keeping in mind a lot of stuff had been brought to my new home with my nephews van but the company not the drivers took money out of my account and only did half a job I was in absolute tears they have no compassion on how ure feeling once they get ure money their attitude changes completely honestly this company should not be trading but im getting onto trading standards and I will also put it in my local newspaper on how bad this company treated us stay well away its not worth the money they take they don't take care of ure furniture either its just thrown in a van my televisions were supposed to be done with bubble wrap they didn't have any I have never had a bad experience like I have with this company the moving house is hard enough without being treated like a bit of dirt on their shoe but this isint the end of it I will contact trading standards today then my local paper nasty nasty people.”

Helpful Report

Posted 2 years ago

“Je suis extrêmement déçue par le service de déménagement fourni par Anyban. J'avais réservé leurs services et payé un acompte de 232€, pour ensuite avoir le chauffeur annuler la commande à la dernière minute, me laissant dans une crise totale. Cette annulation était totalement hors de mon contrôle, mais Anyvan a refusé de me rembourser mon acompte. Leur service client était incroyablement peu serviable et n'a offert aucune véritable solution au problème. La seule réponse que j'ai reçue était que je pouvais utiliser l'acompte comme crédit pour ma prochaine commande avec eux. C'est absurde et cela ressemble à une blague, étant donné que je viens de déménager en Asie et que je n'ai aucun plan d'utiliser à nouveau leurs services. Je déconseille fortement d'utiliser Anyvan pour vos besoins de déménagement. Ils sont peu fiables, non professionnels et semblent ne pas se soucier des préoccupations de leurs clients. Il est désormais évident pour moi qu'ils ne sont rien de plus que des escrocs cherchant à profiter de clients crédules. Évitez-les à tout prix.”

Helpful Report

Posted 2 years ago

“HORRENDOUS COMPANY! I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you. I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day. The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am. When communicating with the removal teams boss by phone he was very dismissive and argumentative. The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk! An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced! PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself! I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.”

Helpful Report

Posted 2 years ago

“Prices seem low but that’s equal to the service. Paid for a “premium package” which was never delivered. Drivers arrived late and with no packing boxes or material. Even though this was paid for. Packing/unpacking service never happened either. Spoke to customer service over 7 times and still awaiting a reply!! Would highly recommend staying away from this cowboy company.”

Helpful Report

Posted 2 years ago

“🔴⚠️ Beware of AnyVan! ⚠️ 🔴 Had the worst experience with AnyVan moving my belongings not once, but twice. 💔 Their workers were incredibly rude and careless. 😡 Paid extra for dismantling furniture, but they didn't bother and ended up breaking my new £800 table and a £700 Samsung TV! 🚫 Customer care is non-existent, refusing to take responsibility. 😤 Overcharged £250 on top of it all! Currently taking legal action against this scam company. Avoid AnyVan at all costs! ❌ #AnyVan #Fraudsters #BadExperience #LegalActionNeeded”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS If I could rate 0 stars I would. Booked anyvan for our home move, collected my belongings at 8:45am, the next location was 1 hour 15 minutes away. The moving guys did not show up there until 5:45pm, 9 HOURS LATER. We were constantly calling up the customer service line throughout the day and the time they would arrive kept on changing from 10:15am, to 12pm, to 3pm, to 3-4pm, to 4pm latest, to 5:30pm, and then finally they arrived at 5:45pm. This meant we were left hanging around for hours waiting to move into our new flat, having no idea where our personal belongings were being driven to. They then promised a refund on the phone and have since refused. They lied to us continually, misled us, wasted our time and created an unimaginable amount of stress. The most horrific service from such a horrendous company. Any other company to use for moving house is better than this one. Just awful, what a waste of money”

Helpful Report

Posted 2 years ago

“What you get from the customer service side of things during the booking is completely different to when driver arrives on day of move...subcontracted drivers so the attitude and service appalling. Item collected at 13:14pm and am still waiting for my items to be delivered as driver says not untill 11pm and Anyvan already office is closed as it's the weekend so if there's a problem you are on your own!...as a woman I feel very vulnerable as it's very late in the evening.”

Helpful Report

Posted 2 years ago

“TERRIBLE SERVICE, LEFT US IN TEARS, CRUEL AND INHUMANE WORKING CONDITIONS FOR DRIVERS (check Facebook), Worst customer service for a company I have ever dealt with in my life! DO NOT USE EVER! Moved house from London to Edinburgh, their movers left us stranded in our old home with 20% of our items sitting there and no way to get them out because their drivers decided they had a hard stop on time so that they could squeeze an international move into 1 day. Every aspect of the service I paid for was incorrectly explained to me, multiple lies were told including that the move would be two-days and instead they crammed it into 1, forcing us and the drivers to do this move over 20 hours finishing at 2 am when we have 2 small children under the age of 2 years old. After their mess up on timing left us stranded with a house full of stuff in a country different to where we had to move, they still proceeded to say they would charge us another £1500 to create an entire new booking to get the rest of the 20% items moved (which were the equivalent of 1/4 of a van- only soft furnishings) when they quoted us £2400 for moving the entire 2 bed house! I was on the phone with customer service representatives during this move day for a total of 4.5 hours with absolutely no resolve, and each person I spoke to had no idea what the last person had spoken to me about so it was starting over every time with a new conversation and as I speak my items sit in another country as we try with a different company to figure out how to get them to us. This company is just a brokerage, they take absolutely no responsibility for their drivers or the service they promote to provide, they do not come to the house to survey and then they throw responsibility on you when they mess up. I was in tears all day yesterday trying to figure out how to solve the issue they created. As a lawyer I know that this company is not taking the right steps to ensure the health and safety of their drivers is protected when they force a massive move like this into 1 long day and truthfully t this entire experienced has been harmful to my own mental health. NEVER USE THIS COMPANY FOR MOVING EVER!!!”

Helpful Report

Posted 2 years ago

“I’ve had the worst experience with this company they were very unhelpful. First of all I booked to have two men in a van, collect two beds and a couple items from the kitchen. First of all. They wanted me to carry both beds down the stairs by myself as a single woman or they were going to charge me an extra £100 to carry them downstairs. Secondly, I made a mistake online when booking and chose fridge freezer. Not realising there was another option for an American fridge freezer so for this They wanted to charge me an extra £130 for it being slightly bigger which is extortionate in my opinion after going back-and-forth on the phone with customer service and them wanting me to pay £130 over the phone there and then and carrying both beds down the stairs by myself. Also had started loading the items onto the van They then told me even if I do pay the £130 extra. They still can’t take the fridge as they don’t have the tools to lift it even though it’s a very light fridge and I was able to move it myself. So why was they so adamant for me to pay £130 over the phone there and then if they couldn’t lift it anyway and knowing they don’t do refunds. To me that it’s fraudulent behaviour requesting money over the phone more than one occasion for something. They know they cannot do at the time. It is disgusting how this company has treated me making a woman do heavy lifting, even though she paid extra to have 2 men on the job knowing there was some lifting to do. Even on the link they sent me for the booking, I was able to amend it to an American fridge freezer So why were the men unequipped knowing that bookings can be amended last minute. Now I have to book elsewhere to do the job properly.”

Helpful Report

Posted 2 years ago

“This company is a scam! From drivers to customer care , they all are . The only one point you feel you are listened to is when they are doing your booking but once thats done and money is secured they DONOT care .Yes i will name and shame .Grant Adonis took my phone calls to make this premium booking of 4 bedroom house move ( fully furnished property ) .I clearly stated it requires lights to come off ceiling and requires curtains to come off .The premuim service comes with unlimited dismantle and i was reassured this will not be a problem .You will have records of all 3-4 phone conversations i had with Grant Adonis lasting 30 minutes each , discussing everything in depth .I was reassured they will be flexible on the day if there were few additional boxes to takeaway as things can add up quickly with house move and they are flexible to help.Grant advised it will require 25 boxes which thy will send for packing .I requested early start which they reassured again .On the day tracker showed eta 7:35 am , drivers turned up at 8:10 , telling me the tracker was off but clearly that was a lie ! They carried on wasting time talking , laughing and started the job 9 am .They packed their '25' boxes light with only 3-4 items each so very quickly 25 boxes were filled and packed and with over half of the stuff left at the property thy refused to take anything else .Now they set off to destination and called me as they arrived to drop off destination and started unloading asking me for more money and threatened me that they will take my stuff away in van and will not unload until i have cleared extra charges! I called customer care and waited for 30 min but i couldn't speakto their manager to try and resolve this .The girls at customer care threatened me again that if I haven't paid extra in 5 min my goods in anyvan move will be taken away and kept in their possession, so i was left with no option but to authorise £123 payment that i was asked .To my surprise they took £246 instead of £123 that i was told .This was in addition to £1040 i paid already and bear in mind my half stuff is left back at my property .The drivers 'Albertas & team' carried on laughing and cracking jokes in polish whilst they were carrying out the job in my property and i felt unsafe around them .They went on hour long lunch break and numerous snack breaks when i already told them i was short of time and it was delaying things ! Utterly disgusted .I will report the company to professional standards and police to investigate this .I am concerned about well being of vulnerable people that are left in similar situation and are not in a position to speak up or report this ! SHAME ON YOU”

Helpful Report

Posted 2 years ago

“Awful, immoral and unethical totally unreliable/unprofessional.”

Helpful Report

Posted 2 years ago

“Company is so non ethical”

Helpful Report

Posted 2 years ago

“I'll just leave my email complaint, after going back and forth for months. The only offer they could give was £10 off the next time I use them. I'd never use them again. Rude driver - booked and paid for two people to help move a full house of furniture. He turned up alone, so we had to help. Helping actually meant that we did ALL the lifting and going up and downstairs. He drove the stuff to the new property where we waited for 3 hours as he did other jobs in-between, he half-assisted in unloading the van (dropped our property, and didn't care). Then just drove off, leaving us to move all the stuff up 2 flights of stairs ourselves (you actually pay to have them take things up the stairs). He forged my signature to say that I was happy with the competed job - despite a lot of my property being damaged. Contacted AnyVan for MONTHS afterwards and they took no responsibility for the fraudulent signature, or the fact we did most of the work (all but the driving). They didn't give a rats behind. Very patronising on the phone They ended up offering me £10 towards the next time I use them - which will be never.”

Helpful Report

Posted 2 years ago

“Had a car moved 280 miles by Anyvan as the quote was fair. They did not let me know a time for pickup as stated so I had to chase them. They were 4 hours late picking up the other end from the chap i bought it from. There was no communication. I had to keep contacting them. They then changed delivery to me to the next day! Again they did not communicate and their tracker was never updated. Funny they recalled the feedback email. AVOID”

Helpful Report

Posted 2 years ago

“I have used AnyVan for the first time for a small removal, the quote was really attractive but I didn’t know what was waiting for me. The driver came very rudely counting the items one by one, then he tried to force me to pay £110 for a 20 seconds walking distance which is crazy! I managed to reduce the price by 50% . The driver himself told me that AnyVan uses low prices with hidden fees purposely. Anyway, I went to my new property and didn’t unpack my stuff straight away, I left the TV at last as TV table didn’t arrive from Ikea, when I turned it on, I noticed that the driver had damaged it! I asked Anyvan for reimbursement but they rejected my claim ! It’s a scam, I will never use them again.”

Helpful Report

Posted 2 years ago

“Absolutely appalling treatment yesterday. We bought a wardrobe flat packed from jysk in Wakefield. We asked about delivery which we were told was by anyvan and would be £26. A lot considering they were driving two miles up the road. We asked if they would take it upstairs in that price as my partner and I both have bad backs., and not just feeble back ache, i have a metal plate in my spine and under no uncertain terms must i lift. We were told we had to go online and sort the delivery and yes it included taking it upstairs. On their web site there was a choice of two prices depending on the size of the package. We didnt know which size ours was so decided as they were going to take it upstairs we would pay the higher price of £40. They arrived this morning flatly refusing to take it upstairs. My partner argued with them that we had paid an extortionate amount for that service but it was left at the bottom of the stairs. We are now going to have to lift it up between us. Shocking service, what a disgusting company.”

Helpful Report

Posted 2 years ago

“Bad company don’t use”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.5 based on 3,062 reviews