ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.40

3.4 Rating 2,801 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS COMPANY CHARGED ME 400.00 FOR A BOX CHARGED TWICE A BUNCH OF COW BOYS WILL NEVER USE A GAIN POOR CUSTOMER SERVICE DISGUSTING”

Helpful Report

Posted 2 years ago

“I am extremely disappointed with the service I received. I paid £200 to move a small number goods from Manchester to Liverpool. The driver turned up late. He refused to take some of my goods even though there was plenty of room in the van. He did the bare minimum throughout and was extremely rude to me. He just put my goods on the pavement. He did not help me move things into my flat. I had to do it on my own and eventually got a kind neighbour to help me. I am very angry about the way I was treated and would like a refund as soon as possible.”

Helpful Report

Posted 2 years ago

“Terrible. Damaged my new mattress by getting black marks across it by lying it on their van floor with no blankets! Damage my Bramdean new fridge freezer by lying it down! Forgot to remove a single bed and couldn't return, so I had to pay someone else to move it. Horrendous service.”

Helpful Report

Posted 2 years ago

“Definitely avoid. They are much more expensive then other companies and then try to rip you off by charging you with hidden fee such as 20m rule. Apperently, if the distance between flat door and the van is more then 20m they will charge you 10% per 10m. Definitely avoid, not worth of your time and money”

Helpful Report

Posted 2 years ago

“The most appalling service of any company, Paid for a row day move so not to be totally stressed as I have a disabled husband. They never turned up and only when I phoned did they say there was a problem. Never arrived the second day they sent a replacement firm to move us. Lost two items and accept no responsibility. . Just the most dreadful experience . No satisfaction despite many emails. Use this company at your own peril. Needs to be closed down”

Helpful Report

Posted 2 years ago

“After paying a considerable amount of money and having AnyVan confirming a time slot by text message the driver drove off and didn’t complete the job. Customer services were absolutely not helpful and they got my money without doing the job in total £277 pounds and plus I had to incur in extra costs to do the job myself. Their website and text messages are deceiving and when things go wrong they just “steal” your money. You are better off to work with a local family service or rent a can yourself. DO NOT USE IF YOU DO NOT WANT TO GET YOUR MONEY STOLEN and get stuck.”

Helpful Report

Posted 2 years ago

“I had book a slot for collection of 1 bed flat for 1pm to 4pm, which was delayed and driver arrived more than two hours later than the time arranged at 6:14pm. For the delivery the driver should have arrived at the drop off at 6pm, but he arrived at 8:17pm instead. At the collection, the van supplied was miscalculated at not all of my items of furniture fit, even if there were on the check list that I had provided. Van driver was quite unprofessional and wanted to cut corners. At drop off, he didn’t help at all to take items to the first floor as indicated in the checklist and would just drop stuff in the front garden and kept complaining about being 9pm already (when the delay was not my fault).”

Helpful Report

Posted 2 years ago

“I never confirmed a date with them, they sent a van on what I thought was a provisional date have taken the money and are refusing a refund. Pushed from polar to post and guess what computer say no! I have now booked to see a solicitor and intend to see it through in court if need be. My ref is AV8025254 if the company would care to put an end to this misery by refunding our money”

Helpful Report

Posted 2 years ago

“Would give half a star if possible. Horrendous service, poor tracking and incompetent driver. 8 hours late and no offer of a refund despite paying extra for a specific time slot. Messed me about from minute one. Would not recommend. Steer well clear, worth spending more to move with a more reputable form.”

Helpful Report

Posted 2 years ago

“can't get my refund back.as I did not book a date with them.nigel still took ££265 out of my account”

Helpful Report

Posted 2 years ago

“AnyVan refused to deliver our fish tank on the basis that the dimensions given were 'incorrect', even though I literally measured them the day before. They did not provide a refund at all (I had to beg them to provide a refund for the extra money we paid for a specific timeslot, as they were very delayed). So, we'll be taking them to a small claims court now. Please avoid all this stress and AVOID - Very poor company with customer service skills, and removals drivers who are underprepared, incompetent and will not deliver your item and waste your time/money!”

Helpful Report

Posted 2 years ago

“Anyvan are a scam, do not trust their sales team. They provided the worst removal service I could have imagined. To anyone looking to use Anyvan, be careful as you will be lied to, let down and then intimated into paying more money for a dreadful service as the removal men refuse to leave your house. Sadly, a number of our items were damaged too. But don't expect Anyvan customer services to be of any help. Once they have your money, you will get no help from them. Anyvan are a disgrace of a company.”

Helpful Report

Posted 2 years ago

“18/09/2023 Today, I was contacted from Anyvan to cancel the house moving service I have arranged and paid for on 22/09/2023. That's just a few days away and their reason is that the quote they gave me is wrong and asked me to pay over £400 more if I want to keep this service. First of all, the quote and discount have been applied and given to me by the staff via live chat. The staff who called Shaun (refused to give me his full name) tried to frame it as my fault as I did the quote online and the quote is not accurate up there. Indeed that's not my wrong and actually it is a quote from the staff directly so if that is inaccurate , the fault is theirs because of the human mistake. I have the chat history for your scrutiny. I don't see any reasons why I have to endure this suffering. Honestly, you cannot just cancel on someone ,especially moving is a big job to do and I never agree with it in the phone call. I demanded to speak to a senior manager as I see we are not going anywhere as they are not trying to be reasonable. Then Shaun claimed he is the one. So the phone call ended with he is insisting to cancel and refund me without my approval. I demand to have my arranged service back with the same quote and amount to pay.”

Helpful Report

Posted 2 years ago

“Was told if I booked on same day as I had received my quotation would secure quotation price of £520 due to their 'live pricing' policy, fair enough..... my parents were paying, so I was quoted by Rauo at 11:58am. My mother rang and put card details to secure the booking at 13:11 THE SAME DAY! When she had her confirmation email through Anyvan had increased the charge to £785! They say this is to 'live pricing' but also tell you when delivering quotation that your price will freeze if you contact on the same day as quotation is booked, which is clearly absolute rubbish. Customer service agent when I rang to query this and ask for the service at the price that was quoted, was very rude and unbothered. Would do nothing to see if he could do anything to help with pricing, and was very arrogant on the telephone. I ended up completely cancelling the booking. Be careful..... Would definetly not recommend this company.”

Helpful Report

Posted 2 years ago

“Never showed up and never let us know they weren’t coming! Stuck on a Saturday afternoon with a house full of furniture and all van hire companies shut. Thanks so much you totally useless company!”

Helpful Report

Posted 2 years ago

“Anyvan are appalling. Having damaged all of our furniture, the walls of the house we moved into and extorting cash from us to take the items we had paid to have removed, they returned an email with the following, quoted verbatim : As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR). Basically they are claiming there is no resolution process and they sold us a sham insurance policy that they have no intention of honouring. If you used anyvan, and you paid on credit card, I suggest going through section 75 through your issuer or charging back the costs of you can. Avoid, avoid, avoid!”

Helpful Report

Posted 2 years ago

“The removals team they supplied were incompetent and the vehicle they supplied inadequate. They damaged almost every piece of furniture, ranging from large scratches, holes you can put your fist through to doors torn from cabinets. They caused over £2000 of damage and offered £76 in compensation. You'd be better off sticking a match to your existing furniture and buy it all again new.”

Helpful Report

Posted 2 years ago

“DO NOT USE ANYVAN - If I could give them 0 I would. Booked using the website for 2 bookcases and a king size bed/mattress. Guys show up 1.5 hours late (8pm on a Sunday) and refuse to take the stuff unless they get extra money - they threaten to leave it there on the pavement. We have to agree to pay extra as we have no other choice, and give £30 more (on top of the £115 from Anyvan). I called Anyvan to complain today and they said that this happens a lot but cash in hand transactions aren’t covered - this means the drivers KNOW they will get away with it. Absolutely disgusting - I’ve never felt so pressured by people before and they were exceptionally hostile. DO NOT USE THEIR SERVICES.”

Helpful Report

Posted 2 years ago

“They hire out the jobs to third party transport companies. The third party transport companies broke and damaged thousands of pounds worth of our items. They demanded more money. Threatened to leave items behind if we didn’t move them ourself (we paid for them to move everything). I have called to complain and essentially got “sorry you feel that way but you can’t prove that your damaged items and damaged walls and floors weren’t like that before”. Go with someone local, not this horrendous company!”

Helpful Report

Posted 2 years ago

“Anyvan company is disgusting. They flaked, did not contact me until after the delivery date/time scheduled with a copy of this email below. However they also lied to my sister saying their van had broken down and would call her when they were able to show up but never contacted her again. They lied, they flaked and I found out after the event AVOID THIS COMPANY AT ALL COST! -- Hi Amira, I trust this email finds you were well. I tried giving you a call to better discuss your AnyVan booking AV8032618. We have been unsuccessful in getting you a driver to come and accommodate you with your move today, due to low availability on drivers within your collection area. Is it possible for us to reschedule your booking for either Wednesday or Thursday. I understand this is not ideal, however we do have confirmed drivers available for these days. Could I politely request that you reply directly to this email with the requested information. Alternately you can reach out to our Live Chat Team. Please click on the link below and wait 5 seconds for the Initiate chat option to appear: With Gratitude, Stacey, Customer Care Executive Date of experience: September 05, 2023”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.4 based on 2,801 reviews