I paid additional money for guaranteed early morning slot, the logic being that I wanted my belongings to arrive at the other end at reasonably early time so I have ample time to unpack. However unbeknown to me there were other pick ups made on the way so that my belongings are now not due to arrive until five/six hrs later than expected. This basically negated the additional money I paid for early morning slot. Also despite the fact I paid for 10 LARGE boxes the driver still seemed to count a small box as a large box (whereas I'd have said two or three small boxes is equivalent to one large box!) Unhappy with service and will think twice about using AnyVan again.