My driver was great but ANYVAN as a company as well as their customer service is appalling. It was not made clear at any point during booking that my driver would be picking up and dropping off other goods from different locations and my furniture would be part of a multi-load. I paid extra, on top of an already expensive service, for an early pick up time to ensure that my furniture was delivered to a warehouse before they closed. However, due to the other drop off's the delivery window started 4 hours after pick up (when the journey is just 2hours) meaning that if it was picked up later it would not get to the workshop before it closed. I tried to call them to see if any alterations could be made, they said they would try and make a note of it for the driver. The driver was unable to accomodate but I did not find this out till on the day of the delivery. In the end I had to organise with the driver for them to be delivered to another address as the workshop was closed. Trying to get in contact with ANYVAN was a nightmare, left on hold for so long that the phone got disconnected twice. I was promised a refund for the extra I paid for an earlier booking slot but after a 40 min phone call and being told that I should have booked a deliver slot window, a function on the booking site that doesn't actually exist, I was denied a refund. Just unhappy all around with ANYVAN and I would not recommend them.