I have just had the worst experience of my life today due to this company. I had booked a van paying extra for my time slot of between 9 and 10 am. When the van hadn't arrived by 9.50 I called to make sure it was on it's way only to be told they couldn't get me a driver. I was told this by an individual who was sitting in a call centre in Cape Town South Africa. They didn't even contact me to tell me there was no van coming. I had to vacate our property by 12 oclock with no van to do the removal. I have read negative reviews on websites before and thought people were just being nasty but believe me anyone needing a removal done....avoid this company at all costs. They are an absolute joke and will let you down badly. Please please avoid and use a reliable source.