I ordered an awning from Primrose but when it finally arrived, realised it was unsuitable . Rang them the same day and asked to return it. As it was my own fault, I understood that I would have to pay for its return. Primrose eventually got back to me with a returns number and said they would contact me to suggest courier and date for collection. Item had to be returned within 14 days. After 9 days of not hearing from them and many unanswered phone calls and texts, I realised that I would have to find a courier myself. Enter Anyvan. The website looked professional and there was excellent feedback. I entered details of items to be returned, weight, sizes etc and was given a quote of £121 which I thought excessive as the delivery charge was only £39.99 with a collection date in 2 days time but I had no other option but to agree. I was impressed with the tracking details on the day and the drivers turned up on time . They were not wearing the Anyvan uniform as advertised on the website and the van was white and unmarked but they were helpful and cheerful and said they would contact me when goods had been delivered to Primrose Returns Dept in Gloucester. Just after 4pm I received a phone call from Anyvan to say that they were at the Returns Dept but Primrose staff were refusing to accept the goods as the Anyvan drivers were not wearing the appropriate safety clothing as required on their compound - HI-viz vests and safety boots. They Anyvan drivers had sworn and been abusive to the returns staff and had been threatened with the police. I then had Primrose on the house phone, stating there was a problem, so was conversing with both parties, trying to resolve the dispute and calm the situation down. It was approaching 5pm when the compound closed. Had the Anyvan drivers left the goods kerbside, they would not have been insured. It was a nightmare situation and I am old and ill anyway but this was making things worse. I asked if the drivers had safety clothing at home and was told they did but "home" was in Cardiff 60 miles away. As it was now very close to 5p.m, Anyvan then suggested that the goods were put into storage for the night and delivery attempted the following day by the same drivers. I had no option but to agree. She then informed me that my credit card would be charged an extra £110. I was shocked. The fact that the drivers were not wearing appropriate clothing was not my fault! I remember crying on the phone. . . The following day, the goods were redelivered without a problem but when I started conversing again with both parties, trying to recover the £110 I had been charged, neither party would accept responsibility. Anyvan were truly disgraceful, stating that it was MY RESPONSIBILITY to inform THEM of the safety policy at the Returns Dept. They were very rude, aggressive and told me every time I managed to speak to someone that the call was being recorded, in a very threatening way. I spent hours on the phone trying to reason with them but they just kept repeating it was my own fault for not informing them of the safety policy at the delivery venue. Finally, one of the operators told me in a very threatening manner that they would no longer be taking my calls, or answering my emails as the matter was now closed. They are the most dishonest and disagreeable firm I have ever had the misfortune to deal with and I would advise anyone to avoid them at all costs. If I could have awarded no stars to them, or even less than that, then I would have done. They are greedy, manipulative, dishonest, and try to intimidate and bully you. I think everyone who has had a bad experience with this firm ought to contact the press, or TV, and have them investigated as they are ripping people off from their hard earned cash. I am seeking further advice.