ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.38

3.4 Rating 2,688 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anyvan sent a vehicle that was too small I had to pay another £800.00 to get them to second a second vehicle which arrived about 5.30pm and the move took 2days instead of one. They broke some of my belongings and damaged most of my furniture. I had to buy bubble wrap to enable them to pack fragile items. DO NOT USE THEM THEY ARE NOT COMPETENT”

Helpful Report

Posted 1 month ago

Hi Christine, Thanks for your feedback, and we're genuinely sorry to hear about your experience. We understand how frustrating and disappointing this must have been. The van size was arranged based on the inventory list that was confirmed with you via email prior to the move. Unfortunately, the list provided didn’t reflect the actual volume of items, which meant a second vehicle had to be arranged later in the day. We absolutely recognise how inconvenient this would have been, especially with the move taking longer than anticipated. In regard to the damage, we do need to clarify that we were only notified of this on 7 July, while your move took place on 3 March. As this falls well outside our required notification window, we regret to advise that we are unable to proceed with a damage claim on this occasion. We truly wish this had been raised with us sooner so we could have addressed it appropriately. We’re sorry again that your experience fell short of expectations, and we appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 1 month ago

“Took my money then didn't arrive to do my house move. Contacted Anyvan via emails but i haven't heard back from them. Dreadful company. Don't use them as they are obviously unreliable.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your experience. We're truly sorry for the inconvenience caused. A member of our Service Quality Team has since been in touch, and we’ve arranged a full refund in recognition of the disruption to your move. We know how important it is for things to run smoothly on moving day, and we’re sorry that we fell short on this occasion. Your feedback has been taken seriously and shared with the relevant teams to prevent this from happening again. Kind regards, AnyVan

Posted 1 month ago

“Rubbish let me down at 7pm the night before my move. No help and still waiting for my money back.”

Helpful Report

Posted 1 month ago

Hi Raymond, Thanks for your feedback, and we’re really sorry again for the disruption caused the night before your move. At the time, we were still actively working on resolving the issue and had every intention of completing the booking as planned. However, as you requested cancellation before we were able to finalise the arrangements, the job was subsequently cancelled as instructed. A full refund has now been issued, and we do appreciate your patience up to that point. Kind Regards, Emma

Posted 1 month ago

“We used Any Van just over a week ago and would never recommend them to anyone. They damaged EVERY single piece of furniture and clearly had no clue how to pack furniture. They had no packing materials, just a few bits of cardboard on the floor of their van. They charged us extra money to move a wardrobe that they’d initially said was in the price and we spent most of the day going back and forth between our old and new home because they said they couldn’t fit everything in their van! Do not trust this company. They are an absolute scam who outsource to unprofessional people who have no clue what they’re doing. We’ve tried getting through to their complaints as they told us they were fully insured and now they won’t pick up.”

Helpful Report

Posted 1 month ago

Hi Taj, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Not a good company to use. Few reasons why: Refused to take individual items which had not been included on the inventory and tried to charge more to put them on the van. It is not made clear that the inventory Is supposed to be an exact list rather than a guide to estimate the size of van required. Secondly when the van turned up, it was half full with another persons possessions who was also sitting in the van he clearly didn’t realise that the van would be doing multiple jobs on the same day and was telling me I needed to be quick and then my stuff better not damage any of his. Thirdly, the van then proceeded to take 6 hours to arrive at my new address for what was a 1 hour drive. Tracking the van on a whistle stop tour of north London, the drivers were clearly doing multiple jobs on the way round. In summary, don’t use this company. They are trying to reinvent the man with van service, making it more profitable for themselves and a hugely inferior and inconvenient service for the end user.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for taking the time to share your experience. It sounds like things didn’t go as you expected, and we’re genuinely sorry to hear you were left disappointed. We’d love the chance to clear up a few points about how our service works, as it’s clear there was some misalignment around what was booked and what was delivered. First off, our bookings are based on the inventory list provided at the time of confirmation. This helps us determine the vehicle size, space requirements, and price. We do try to make it clear during the booking process that the inventory isn’t just a rough guide — it’s the basis of the job. That said, we understand it can be easy to assume there’s a bit more flexibility, so we’ll take this on board for further clarity. Secondly, we are a part-load company. Our transport partners often carry out more than one job per route. This model keeps costs down for customers and significantly reduces wasted miles on the road. For context, AnyVan was founded with exactly this in mind: helping to cut unnecessary emissions and make logistics smarter and more affordable. The customer you saw sharing the van was simply on another leg of that same route. That said, we appreciate that this approach isn’t for everyone, especially if you're expecting a direct, single-use service. There are companies out there that offer exactly that, but it is not how our model is set up. The six-hour delay was likely due to the vehicle completing other jobs before reaching your destination, which is part of how we’re able to offer lower prices across the board. All the best, AnyVan

Posted 1 month ago

“Disappointed by AnyVan – Financial and Emotional Losses After a “Premium” Move We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences. First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation. The wardrobe boxes we paid for were never delivered — and we have not received a refund. Our own boxes were damaged because the movers didn’t bring the ones they were supposed to. One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it. Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking. This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves. We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises. We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.”

Helpful Report

Posted 2 months ago

Hi Maryna, Thank you so much for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent experience with AnyVan didn’t meet your expectations. We know how important your move is, and it’s disappointing to hear we didn’t deliver the service you deserve. To ensure your concerns are addressed thoroughly, one of our Service Quality Team members has already reached out to you directly. They’re dedicated to looking into this and ensuring that any issues are properly resolved. We truly value your feedback as it helps us improve, and we want to make sure we get things right for you. If you have anything else you'd like to share in the meantime, please feel free to reach out — we're here to help. Best regards, AnyVan

Posted 1 month ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 3 months ago

“Truly thankful for harrylucy977 - @ gmail . com.”

Helpful Report

Posted 4 months ago

Hi Lilian, We're really sorry to learn that your AnyVan experience was not the best. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 3 months ago

“Pathetic service by AnyVan Had a terrible experience with AnyVan. First, they showed two different prices for the same day and same items. I had to call customer service because the price increased by £50 from morning to evening without any explanation. I booked a move for a 6-seater dining table and clearly confirmed on the call that it was a foldable dining table with six chairs. Still, on the moving day, they charged me extra, claiming the quote was only for the table, not the chairs. They told me they couldn't find my call recordings, even though they record all their support and sales calls!!! Also, my apartment is a deluxe flat with two levels. I booked the move from the 2nd floor and mentioned everything clearly, but because the drivers had to take five extra steps to bring the table down (everything else was already on the ground floor), they charged me an additional £47 on the spot! The drivers themselves were very nice and helpful and admitted that AnyVan often pulls these kinds of tactics with customers to squeeze more money out during moves. Apparently, they face the same complaints on almost every job. Would not recommend. Be very cautious!!!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear about your experience, and I can see you’ve also left a review on Trustpilot. A member of our team will be in touch soon to address your concerns directly. If there’s anything else you need in the meantime, please don’t hesitate to reach out. Best regards, AnyVan

Posted 3 months ago

“Van driver drove off without picking stuff up! Chapped door we didn't hear it neither did the dog! My dad is a pensioner! Told us we'd have to pay again! Even though they did not press the doorbell”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your feedback, and we’re really sorry to hear about what happened—it’s certainly not the experience we aim to provide. We can see that our team has already been in touch and that we’ve arranged a free rescheduling, with collection due to take place today. We really appreciate your patience and hope everything goes smoothly from here. Best Regards, AnyVan

Posted 4 months ago

“We booked them to move my daughter from a flat into a house which was 15 min drive away. We were quoted £89 for the list of items she had quoted for one man and the van as there were plenty of us to help with the removal. From the moment they arrived we felt like we were being ripped off. They instantly charged us £42 because it was a first floor flat and said it was an extra cost for the stairs ,they said we hadn't quoted for a washing machine to be moved which we obviously had so we were charged £11 for that.They were then counting small carrier bags with odd items in and telling us there would be a charge for those, so we ended up cramming 3 x cars with items because we were worried how much he was going to keep adding on to our original quote. We ended up paying £160. I wouldn't use again i felt like we were being milked for as much money they could get out of us. And the best of it was my husband and son in law were doing most of the donkey work carrying items down the stairs whilst the bloke stood in th back of the van loading it in.”

Helpful Report

Posted 4 months ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 4 months ago

“AnyVan moved my daughter and damaged my car in the process. They admitted responsibility and I was subsequently offered £43! I have repeatedly requested their insurance details and they have failed to provide them. The damage will cost hundreds of pounds to rectify. They have been a nightmare to deal with and don’t seem to behave like a normal company. AVOID if you value your property and sanity.”

Helpful Report

Posted 5 months ago

Good Afternoon Mark, We are incredibly sorry to hear that damage may have been caused during your daughters move. We have been unable to locate any bookings with the email address provided. Please can you email qualityandresolutions@anyvan.com with your booking reference number? Kind regards, AnyVan

Posted 5 months ago

“This is a joke. You are being charged by the box. You will always end up paying more on the day of moving. The driver turns up late. I would definitely not recommend. It’s better if you find a local person with a van who can help you out than go through big companies. I was not happy. I ended up paying much more than quoted”

Helpful Report

Posted 5 months ago

Hi there, We are incredibly sorry to hear you are unhappy with your AnyVan experience. We have been unable to locate any bookings with the email address provided. Please could you email qualityandresolutions@anyvan.com with your booking reference number so we can review this? Kind regards, AnyVan

Posted 5 months ago

“I was told it would cost £49.99 per week to store various items- I gave a very specific list, there was no room for misunderstanding. 10 days after the items were moved into storage I have finally had an invoice and they have told me that in fact the charge is £134.97. Somewhere in the small print of the contract it says that they can charge more if the items don’t fit into the intended unit, but for them to be trying to charge me over 2 1/2 times as much is outrageous. I actually feel as though I fell some sort of scam. I shall clearly be moving my items out of the storage they organised as soon as possible. Do not use them.”

Helpful Report

Posted 5 months ago

“I wouldn’t even give this service a single star. My experience with Anyvan was dreadful. We were charged £100 for a parking fine, even though the fine notice clearly stated that it would be between £50-65 if paid within 14 days. I contacted their customer support multiple times, but each time they gave me different excuses. To make matters worse, the driver left behind several items, claiming they were the wrong size. We had to book another van for £200 to transport the leftover items. The sales team is truly disappointing—they make false promises when booking, claiming that parking surveys will be conducted and that the location will be checked, but none of that happened. The van was small and filthy. I strongly advise everyone to avoid Anyvan. It’s a complete scam designed to extract money from you. Such a frustrating and disappointing experience”

Helpful Report

Posted 5 months ago

Good Morning Vipin, We are incredibly sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see you have discussed the fine with our customer care team, and a partial refund has been issued in light of the reduced fine recieved. We do sincerely apologise for any inconvenience caused, however, understand the matter is now resolved. Kind regards, AnyVan

Posted 5 months ago

“This company make the mistake of outsourcing their moves to local companies who are not only unprofessional, ill-equipped and incapable of executing on behalf of AnyVan's serviced commitment. Not only does AnyVan refuse any sort of responsibility or attempt to rectify or support your move once these external companies get involved they will bounce you around different call center people, and ignore the very real threat on the ground from aggressive and unhappy contractors. Even after providing two video surveys and planning for extra items in the case, being fully transparent with every aspect of the move, the driver accused us of lying about the items for moving, refused to take items, and didn't accept clear evidence this was not the case. He continued to tell us what and how things would go above and outside our anyvan contract/commitment and over four hours proceeded to confront, nitpick, and aggressively speak to us like we had booked the service with him. After expressly telling AnyVan to communicate that this man should stop speaking to us and communicate his frustrations with them, they did nothing to allay the verbal attacks in our driveway, during loading, and at the end of what should have been a straightforward move. When we finally had everything out, and the driver had left I requested a complaints contact from Sandy, so I could escalate the issue to a team specifically able to deal with this experience she refused to give it to me, she also insinuated because my husband didn't specify the complaints in her cryptic request for information we are no longer allowed to complain or escalate the issue to a resolution team. We felt unsafe, untrusting, and like we were being accused of being deceitful. For a move that cost us over £1000 the way in which we were spoken to and dismissed was nothing short of disgusting. Do not work with AnyVan, they have no way to resolve issues, they do not vet and train their external contracted movers and they trick you into believing the service you get during sign up is what you can expect for the duration of their offering.”

Helpful Report

Posted 6 months ago

Hi Tisha, We are incredibly sorry to hear you have not recieved a satisfactory service. We can see a member of our team attempted to reach out to you regarding this, however, we have not recieved a response. Please could you kindly respond to the email sent on the 17th March so we can discuss this further? Kind regards, AnyVan

Posted 5 months ago

“10 minutes ago New Terrible on-the-day & post-move service from AnyVan. The removal team did not seem to have any experience moving as it took over 6 hours to empty a lightly furnished 2bed flat & they smashed my dining room table & a lot of my furniture was scratched and dented when it arrived at my new home. My family helped empty the van on arrival as they were taking so long we didn’t want them still unpacking at midnight! I was really surprised by the poor service after reading lots of positive reviews and their 5* marketing claims. When complaining to AnyVan’s customer service team I was offered £20 credit as compensation (less than 2% of cost & credit which I wouldn’t use as won’t be moving again & wouldn’t use AnyVan anyway!) and was promised a call back within 24hours by a supervisor. When I phoned again having not received the callback I was told my request for a call had been rejected & I won’t be able to discuss my complaint further. I’m not one to normally bother writing bad reviews, but the service from AnyVan was truely so terrible I would recommend just hiring a local van team yourself for so much cheaper as that’s affectively what AnyVan is but with a massive mark up - don’t waste your money!”

Helpful Report

Posted 6 months ago

Hi Abbie, We are sorry to hear you are unhappy with your AnyVan booking. We have been unable to locate any bookings with the email address provided. Could you please email us at qualityandresolutions@anyvan.com with your booking reference number so we can assist further? Kind regards, AnyVan

Posted 5 months ago

“I was looking forward to using AnyVan as their response time was so quick to deliver a sofa to our house. However after trying to cancel the booking after realising the sofa was too wide for our living room, I was told that there was no refund as the van operators were currently preparing to move my sofa....in two days time....The word "currently" is used as an excuse to keep my money. This is completely unacceptable behaviour from any company that's been given 48 hours notice of cancellation. It would appear that they are a bunch of scammers so please find another van company.”

Helpful Report

Posted 6 months ago

Hi David, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 6 months ago

“Shockingly poor customer service! My advice would be to read the small print as they will take your money without hesitation and say it’s in their terms of business and that’s just how it works!!”

Helpful Report

Posted 6 months ago

Hi Matthew, Thank you for your feedback. We’re sorry to hear that you weren’t happy with your AnyVan experience, and we appreciate you taking the time to share your concerns. Looking into your booking, we understand that you were unhappy with the rescheduling fee required to amend your removal date and that a refund would not be due if you chose to cancel. To clarify, we allow customers to reschedule or cancel at no additional cost, provided this is requested at least 48 hours before the booked date. In this instance, your request to amend the date was made within 24 hours of your booking, at which point our schedules had already been planned to accommodate your requirements. At this stage, a 50% rescheduling fee applies. We understand that you opted not to reschedule and instead cancel your booking, in which case no refund was due, as this accounts for the time and resources already invested in arranging your service. We appreciate your understanding, and if you have any further questions, please don’t hesitate to reach out. Best regards, AnyVan

Posted 6 months ago

“Misleading Pricing & Lack of Accountability I had a TERRIBLE experience with AnyVan due to misleading pricing and a lack of transparency. Before booking, I was repeatedly assured that my quoted price was fixed, only to be hit with an unexpected £600 charge at the last minute. At no point was I clearly warned that exceeding an assumed weight—something I was never asked to verify—would drastically increase my costs. When I raised my complaint, AnyVan simply deflected responsibility to the driver, despite the fact that they facilitated the booking and provided misleading assurances. This was an unfair and deceptive practice, and I would NOT recommend using their service unless you’re prepared for surprise charges and zero accountability.”

Helpful Report

Posted 6 months ago

ANYVAN is rated 3.4 based on 2,688 reviews