Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.40

“has to be one of the worst removal companies I’ve used On paper appears organised but a complete mess. The driver calls me in the morning to ask to come earlier than planned, with a van that can barely hold all my items and when I needed to have additional bags taken tried to arrange a deal between ourselves outside the company. The phone lines were engaged for ages and when I finally spoke to someone rather than guide the customer through the next steps the callers proceeded to call the driver and argue with him instead. Once the driver had taken the items to the storage he refused to help unload despite the website boasting “helping hand” and proceeded to rush the storage check in clerk with document processing so he could leave. This has to be one of the most stressful removals I’ve had and frankly I can’t comprehend what there positive ratings are based on?”

Helpful Report

Posted 2 weeks ago

Hi Nina, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 week ago

“Any SCAM I recently moved house and some of my appliances included a fridge freezer and washing machine. Both in good condition with no visible markers, dents etc. This was a one person delivery as I had friends and family to help. When the driver dropped my items off 30 mins late he informed me that the equipment he used (on his own) to move my washing machine had broken and he had dropped my washing machine. My fridge freezer also had a massive dent on the front which was not there prior to the move. The driver looked visually upset and was close to tears! Very apologetic! Immediately I raised a complaint to which AnyVan informed me as it was a one person move it wasn’t there fault despite the driver admitting to me he had dropped my washing machine?? Barring in mind the plastic around the drum was completely battered! And they also stated my fridge freezer already had the massive dent on it. I wanted to escalate this further and called customer service who informed be I would have to take it up again with the claims team and there was no head office or hr that I could complain to. I have sent 4 emails from 15.11.25 and received NO response. I have requested the pictures of my fridge before the move as they stated the massive dent was already there. I paid nearly £200 for this move. Which if I was to dispute via my bank wouldn’t even compensate the cheapest washing machine at Argos with delivery and removal of my old one! Let alone my damaged fridge!! Please please please do not use this fraud company! Any Van? More like Any Scam!! They don’t tell you that your items are lumped in with a load of other people! There’s no customer service, no one cares. The only good service they provide is for “influencers” have a look of there social media pages- why are there so many hidden comments? Because there are most likely NEGATIVE and exposing this fraud company!!”

Helpful Report

Posted 3 weeks ago

Hi Jade, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We understand how upsetting it is when items arrive damaged, and we appreciate you raising your concerns with us. We can confirm that our Damage Claims Team is still actively investigating this matter, including the circumstances surrounding the reported damage and the images taken before and after the move. As this process sits separately from a standard service complaint, our team will provide you with a full outcome as soon as the investigation is complete. We appreciate your patience, and we sincerely apologise for the delay in communication you’ve experienced — this is not the level of service we aim to provide. If you have any additional information or photos that may support the investigation, please feel free to reply to the email sent by our team. Kind regards, AnyVan

Posted 1 week ago

“DO NOT USE ANY VAN, DELIVERY of my items to my new houseWAS 7.5 HOURS LATE ON MOVING DAY* I used anyvan for my house move, just for context. I completely appreciate this is not the driver’s fault and it was out of their hands however the drivers were 7 1/2 hours late for my delivery which is unacceptable, I appreciate this was due to circumstances out of their control however if I was late or made them delayed then I would get charged so I would like a full refund. I was meant to have The contents of my house delivered between 1400 to 1500 and they arrived at 2135hrs which is ridiculous. They called me at 1300 to say that it would be 2000 rather than 1400 but it ended up being 2135 when they finally arrived which is insanity I contacted any van about this to ask for a refund as I know they would have charged me if I delayed them and they offered me a pitiful £20 to make up for this, stating it was not an admission of guilt but a goodwill token? 2135 is a terrible time to have the entire contents of your house delivered on moving day and caused me a multitude of problems. I would completely understand a couple of hours delay however 7.5 hours is utterly insane especially when you are moving house.”

Helpful Report

Posted 3 weeks ago

Hi AB, Thank you for sharing your feedback. We’re really sorry to hear about the significant delay you experienced on your moving day and apologise for the inconvenience this caused. We understand how stressful that must have been. Our Service Quality Team has been in touch with you and has ensured that your concerns have been addressed. We appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 3 weeks ago

“The drivers are experienced thieves - AVOID! Using this company remains the worst decision l ever made. I rated the company one because there is no option to rate it zero. The drivers broke into my cabinet and STOLE ALL my jewelleries and every single thing in each drawer! They broke my furnitures - bed, cloth airer, under bed storage, my dining chairs. They left holes in most of my furnitures. Most boxes, which were individually and carefully sealed, had the tapes cut open - they were clearly looking for more items to steal. The most painful part was my cabinet they broke into and they basically emptied all my jewelleries and every content inside each drawer. The customer service team were not helpful either. They made me to waste more of my time to provide pictures and more information - I did! Only for them to email me they were unable to help because l did not put in the complain earlier I reached out to the customer service team when l noticed ALL the contents of my cabinet drawer had gone. It was a long distance move to a different town due to domestic violence. I needed to get away with my son - so we can live and escape all the abuse we were experiencing and start all over in new a new town where I knew no one. The cabinet in question contained all my irreplaceable jewelleries which l only wear when l am going out. As l was in a completely new and different town, l had earlier given up work before the move and l was in a new town where l knew no one and was then applying for new jobs from home - ONLINE. So l had no need to open the cabinet and only opened it like 3 weeks after my move to discover every single drawer empty! I have never recovered from the shock The whole experience left me broken. Needless to say l will never recommend this company. While it’s ok not to process normal complaints about broken items because it was not reported within 3 days, it’s not ok to push aside a complain regarding theft of items from drivers who l paid to MOVE my items and not STEAL from me. Very terrible experience”

Helpful Report

Posted 1 month ago

Hi there, We are truly sorry to hear about your experience and the distress it has caused you. We take all reports of theft, damage, and poor service very seriously and work hard to ensure our customers’ belongings are treated with care. We were only notified of the incident more than a month after your move. For us to investigate and take appropriate action, it is important that any missing or tampered items are reported as soon as they are discovered. Prompt reporting allows us to respond thoroughly and effectively. The team who assisted with your move has completed nearly 2,000 jobs with us, and we have never had a report of this nature from them before. That said, this incident has been reflected on their profile, so any future reports will be promptly addressed and investigated. We understand this is an incredibly upsetting situation and sincerely regret the stress it has caused you. While our ability to act is limited after a delay in notification, we value your feedback and will continue reviewing our processes to better support customers in the future. Kind Regards, AnyVan

Posted 3 weeks ago

“Very disgusting experience with AnyVan- This is my second time being let down. They’re not reliable. They broke the agreed delivery times and still have not delivered my belongings. Instead of taking responsibility ,they’re using every strategy to charge me an extra £75 for a mistake that was not mine. Their drivers are very unprofessional,, and customer service does not listen or help. When a problem.happens and you call, if you select the complaint option, you’ll stay on the line for years. If you select booking option, it goes through immediately. This shows how poorly they handle real complaints. I have evidence to prove everything. Extremely frustrating and disappointing.”

Helpful Report

Posted 1 month ago

Hi Matilda, Thanks for sharing your feedback. I have reviewed your account and the sales call to make sure we responded accurately. There was no agreement on a specific delivery time during the call. The only detail confirmed was that the job needed to take place the next day. When the booking was completed, no time requirement was mentioned and no guaranteed slot was agreed. The driver arrived within the standard delivery period, and the team advised that no one was available at the address. This makes the attempt unsuccessful, so the fee requested is valid and covers the cost of completing the delivery and releasing your items. If you would like us to proceed once the outstanding payment is made, we can arrange this right away. Kind Regards, AnyVan

Posted 1 month ago

“After arranging everything, and initially paying, the communication fell apart. They did not update my inventory that was sent through in line with their processes - it wasn't acknowledged or processed, resulting in an additional payment on the day of pick up. Just wanting everything sorted I paid and thought I can deal with this later This was the first of a number of surprises and poor communication. The collection guys were great. Speedy and polite. However, after that it all went - and is still going - wrong. My belongings are still in storage. Despite asking for release and giving the date of "redelivery" when I booked the service, confirming that on the day of pick up, and sending a message to confirm within the 72 hour window. The 72 hours notice makes no sense, which I have pointed out several times. Any time before 72 hours is notice, and if you've arranged "redelivery", as they call it, when booking the service why do you need to arrange redelivery again?! I'm yet to have an answer. It's now been well over 72 hours since I requested "the release" of my possessions and I've had false promises of phone calls, "top priority" assurances, and currently the main office don't know where my belongings are, claiming that "the driver has checked out" my items. Something the driver denies and they have told me that the issue is payment. I have spent most of the day I was expecting my delivery acting as a go between AnyVan employees or sub-contractors; it's difficult to figure out what their model is other than incohesive. Delivery was offered - off an entire house-worths of possessions to a quiet residential street expected in the morning - "some time after 11pm", which whilst the effort to get from Birmingham to the north east in a few hours is appreciated, isn't feasible, would not endear me to my new neighbours, and is slightly sketchy from a noise complaint standpoint given the 11pm to 7am nature of those. An initially surprising, affordable good service that rapidly led to an anyvan admitted "shambles". At this moment, and it's a cliché for sure, but I would give 0 stairs if it was an option.”

Helpful Report

Posted 1 month ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and exhausting this day must have been. We can see that you’ve already been in touch with a member of our Service Incidents team, who has been working with you to ensure your concerns are addressed. We really appreciate your patience throughout this process. We hope you might be open to giving us another opportunity in the future. We’d love the chance to show you the level of service we strive to provide and make your next experience a much smoother one. Kind regards, AnyVan

Posted 1 month ago

“Avoid at all costs. Drivers don't turn up. Nothing works. Money are charged and not refunded.”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Booked & paid for car transport a week in advance & the day before I was told they could not collect from the garage during opening times. I would then be charged another £200 to re-book. So I cancelled & lost the full amount as they say you do not get a refund if less than 24 hours. This is a rip off as they could have phoned and arranged the collection days before. Best to avoid.”

Helpful Report

Posted 1 month ago

Hi Graham, Thanks for sharing your feedback. We’re really sorry to hear about your experience and completely understand how frustrating this must have been. When booking, we allow customers to select a collection window that suits them, but it’s important that this slot falls within the operating hours of the collection location. In this case, the window selected ran past the garage’s closing time, which meant no one was available on site for the handover. We tried to schedule the collection for 5pm based on the original information provided, but unfortunately, this still fell outside the garage’s hours. While this wasn’t an error on our side, we completely understand how inconvenient this must have felt. We really appreciate your feedback, as it helps us improve our processes and ensure clearer communication around collection times in the future. Kind Regards, AnyVan

Posted 1 month ago

“Context: I paid for the Premium Packing Package, location for my move was a town in the Midlands, from a 1-bed to a 2-bed. Being able to change the date within 48 hours? Online quoting? Competitive pricing and price match guarantee? Sounds too good to be true! Well you know what they say about that, but for those who don't, (say it with me now) if it sounds too good to be true, it usually is. The first red flag was the online inventory form. Not that detailed and very basic. For instance, I have an inbuilt wardrobe so I didn't select that, but I had clothes that needed packing - I couldn't see a way of inputting this on the form. Also on the form you have to guess how many large, medium, and small boxes you'll need. To me, this is mostly a guess, but be warned, if you underestimate and need to fill more boxes, prepare to get your wallet out for more boxes (almost £180 for enough boxes). Now I didn't sign up immediately, and did my due diligence and checked TrustPilot. Majority great reviews, fantastic. A few days go by and I was called by a sales team member from AnyVan. I was told all the good things, and given a price for the Premium Package. Went over the inventory making sure I got it right, even added more boxes just in case. I had a quote from a more local moving company which was lower - I mentioned this. Yes! The price match guarantee! Or is it? I got the same price plus £100. "You know what?" I thought, I like the sales person, and the fact I can change dates within 48 hours is worth £100, especially when you don't know the move date for certain yet. Deal, but I won't pay anything else (surely...). The day of the move arrives. I booked it for 8-9am and three movers arrive at 10am. Late, but okay, it won't take longer than three hours to move me out and no more than two hours to move me into my new place surely? Well actually it took EIGHT hours. These were the slowest movers I could ever imagine. This, they explained, was because of a job the day before and the travel involved, they only had an hours sleep each. This is ridiculously unsafe, but employment law doesn't mean toffee in their case because they (as well as all the other movers with AnyVan) are subcontractors. And it sounds like they're treated pretty poorly (if they don't accept a job and AnyVan can't find a replacement, the subcontractors who cancelled are financially penalised). It's also the subcontracted movers who hold the insurance on the items in the van not the company AnyVan. Speaking of insurance, the plug of my television ended up being bent out of shape, which means I need to do some unwanted electrical DIY to fix it. Do I dare ask AnyVan about insurance for this item? This is one of the multiple times when unpacking I noticed no care or attention was paid to mine and my wife's belongings, at all. An already stressful day of moving home was made even more stressful with a long moving out and moving in process. The only way to describe it is people helping you move who have never done it before or even imagined how to do it before. I can only recommend not to use AnyVan or give them any time, because I ended up paying an extra £200 (no real price match) and it was all just so slow. I have nothing good to say, apart from well done on the marketing and the smoke and mirrors that I fell for. TLDR: - No real price match guarantee - Hidden costs (walk greater than 20m from property to van, prepare to pay more) - Might be very slow priced - It was like they had never done this before in their life - No care or attention taken by AnyVan movers - Very heavy handed, broke my television plug, broke a lamp, broke a small picture frame.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand that things did not go as smoothly as expected. We have over 15,000 item options available online, and if you cannot find something, you can search for it or add a custom entry with a description, dimensions, and weight. We also allow customers to update their inventory up to 48 hours before the move, which helps ensure packing and planning are accurate. Our Price Match Guarantee applies to the inventory provided at the point of sale, so additional items added later may affect the cost. We apologise for the delays and extended moving time. Your feedback has been shared with our Driver Support team, and a member of our Service Quality Team has reached out directly to discuss your concerns and ensure they are fully addressed. Kind regards, AnyVan

Posted 1 month ago

“AVOID! Context: we've been through 4 international moves... We got a quote through Anyvan that they refused to honour as it was directly from one of their transporters during an exceedingly unprofessional and disorganised back and forth between the parties. They said they would not refund the deposit. So we came to an agreement with them as it was a significant deposit. We contracted one of their highly rated companies CARGOEX SRL. This company was shady from the beginning but we were stuck in an international move. They told us they would send 2 vans to cover our shipment, then suddenly the second van had trouble and didn't appear on moving day but coincidentally we had 'too much' for that mystery van anyway and another van was available but it cost 1k more and would take many days to arrive. Then it was supposed to arrive on X day and time and that was changed 3-4 times causing us to forfeit plane tickets twice. Daniel was unsympathetic to say the least and more accurately bullying - we have screen grabs of his chat with us saying 'you want to fight with me' and 'you don't know how to read'. Again we were stuck. The first van ended up stranded broken down in another country adding days onto its arrival. We have now gone to storage to find our belongings and nearly all of our furniture is dented, cracked, chipped or broken completely. Two with puncture holes through the side. 'Fragile' boxes were placed under rows of books. It was cruel and utterly incompetent. Anyvan won't help at all and has said that complaints have to go through this Romanian company who have said that they don't take any responsibility as there was a lot of weight. I would highly recommend avoiding Anyvan and CARGOEX.”

Helpful Report

Posted 1 month ago

Hi There, We’re sorry to hear that your experience didn’t go as smoothly as expected. We’d like to clarify that AnyVan operates as a platform connecting customers with independent transport providers, who submit their own quotes and manage their own services. In this case, you selected the provider directly through the platform, and as independent businesses, they each have their own operational procedures. We always recommend reviewing the terms and conditions of any quote carefully before accepting, to ensure you’re comfortable with the service being offered. We sincerely apologise that this move did not meet your expectations and truly appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 1 month ago

“Terrible rip off business. They took payment for a full moving and packing service and then simply didn’t send any packers on the day of the move! Refuse a refund and I am now suing them through the courts. I wish I had done more research before using them, I can understand why there are so many terrible reviews online”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’d like to clarify that AnyVan operates as an inventory-based service, which means the price and allocated resources are based on the specific items listed in the booking. Whilst you selected a Premium service, the boxes you required to be packed were not included in the inventory, and therefore were not scheduled as part of the move. As this requirement was not added to the booking, it was unfortunately not reflected in the service or the cost. Thank you for your understanding, and again, I apologise that your experience did not meet expectations. Kind regards, AnyVan

Posted 2 months ago

“Important information: AnyVan is brokerage or a platform – not a removal firm. It simply communicates to the trade that you have a need. Their theme song should be Abba’s ‘Take a Chance on me’ because that is what you are doing. Their name needs a question mark after it. AnyVan? I booked AnyVan for a house move. After I booked, I received a reassuring video, numerous other reassuring emails, and had several phone calls with them. On the day I received messages from ‘the team’ promised to have me out of the house by 1 pm. Alas they never came and the ‘tracking’ showed me that they were actually moving away from my location, despite messages telling me they were on their way. Reaching AnyVan on any channel was a nightmare. The result? Excepting the incredible kindness of the buyer of the house, the chain would have collapsed. The stress of the day was so bad that it is only a month later that I can bear to recall it. AnyVan put out a new communication of the need for a removal team after my time for leaving the property had lapsed. I was finally out 8.5 hours late with additional costs 1) the buyer incurred costs turning their van around and staying elsewhere overnight 2) AnyVan incorrectly measures (is it an error or an intention?) the size of the load to potential suppliers so the removal necessitated two van loads, because the load was not as Any Van’s capacity calculator indicated. I have an apology from AnyVan, which helpfully verifies this review. Here it is: “I want to sincerely apologise for the distress, inconvenience, and frustration you experienced. It is clear that we fell short of the service you rightfully expected, and I want to acknowledge the specific challenges you outlined, including the difficulties in communication, the tracking discrepancies, the delay in delivery, and the issues with vehicle capacity. I completely understand how unsettling it must have been to face such uncertainty on the day, particularly with the additional stress of needing to accommodate your buyer. You also should not have had to experience the extended delays and lack of clarity from our team. While we cannot undo the experience, your feedback has been escalated and shared to help prevent similar occurrences in the future.” Indeed AnyVan cannot undo the experience: ‘unsettling’ is such an understatement. Nothing could actually compensate for the stress of the day. Note that they do not compensate for additional costs either (clause 15.1.4 in their terms and conditions). If you don’t mind if you get a van, when you get it, if it’s the right size, if the company incorrectly briefs its delivery partners on capacity – then this is the company for you. Take a chance? Never again for me.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We are truly sorry for the experience you had and the stress this caused during such an important day. We appreciate you highlighting these issues, and we fully understand how disappointing this must have been. Please be assured that your comments have been noted and will be shared internally to help improve our service. Kind regards, AnyVan

Posted 2 months ago

“Dangerous Bed Assembly and Dishonest Handling – Deeply Unsafe and Unprofessional I am absolutely appalled by the standard of work carried out by AnyVan’s movers. They assembled my father’s bed so dangerously that it could easily have collapsed while he was sleeping. My father is 74 years old, and the thought of what could have happened is genuinely frightening. When I inspected the bed myself, I discovered that the frame wasn’t secured, screws and pegs were missing, the middle support was higher than the sides, and the slats were fitted incorrectly. The entire structure was unstable. I had to dismantle and rebuild it myself to make it safe. The movers never said a word about any missing parts or uncertainty — they simply left, knowing it was unsafe. As soon as I alerted AnyVan, I was offered £200 as compensation, but only after repeatedly chasing and emailing them. What’s worse is that they then went on to mark my complaint as “resolved” on Trustpilot and claim I had accepted their gesture, which I had not. I remain deeply unsatisfied. Many words were written expressing how “sorry” they were, but after five or six emails from me, it’s clear none of it felt genuine. This wasn’t just poor service — it was dangerous, negligent, and dishonest. No paying customer should have to rebuild a bed for safety reasons, especially when hiring a company that advertises itself as professional. I would never trust AnyVan again. The lack of care, skill, and accountability was shocking from start to finish.”

Helpful Report

Posted 2 months ago

Hi Sarah, We’re very sorry to hear about your experience and the disappointment you’ve described. What you’ve outlined is far from the standard of service we expect from our teams, and we understand how upsetting and frustrating this must have been for you. Please be assured that this feedback has been taken very seriously and escalated to our Service Quality Team, who have already reached out to you directly. We’re glad to hear that a resolution has now been agreed and accepted, and we’ll also be reviewing this matter internally to prevent situations like this from happening again. Thank you for bringing this to our attention. Kind regards, AnyVan

Posted 2 months ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

Helpful Report

Posted 2 months ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 2 months ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

Helpful Report

Posted 2 months ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 2 months ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

Helpful Report

Posted 3 months ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 2 months ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

Helpful Report

Posted 3 months ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

About ANYVAN:

Phone:

Email:

Location: