Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.49

“Anyvan were a terrible company. They may have been cheap, but it is definitely not worth going with them, pay slightly more for a better experience!!”

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Posted 5 days ago

“Booked for a piece of furniture to be sent back to a shop on Sunday and asked what time they would be coming and was told I would be notified on the day. Come the day of I get a 4 hr time slot so I call the company explaining the shop shuts at 4 will it get there in time. I am told if it does not I WLL BE CHARGED HOLDING FEES of over a hundred pounds to hold it and take it there the next day and told I am at fault for not specifying the time the shop shut. A it's a furniture shop they shut at 4 EVERYWHERE in the UK. B. You did not give me a time until the day of and a 4hr slot at that. DISGUSTING LACK OF SERVICE TRYING TO ADD ON ADDITIONAL COSTS”

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Posted 5 days ago

“Be careful of these scam artists!! I had boxes that were the right size and they arrived and had "their own measurements" which were significantly smaller than what was stated on the anyvan website (they said boxes could max be 8 inches whereas anyvan website says 18 inches). They then had a friend/colleague call me who charged me for all my boxes and she refused to confirm what size the boxes should be according to anyvan. They then said if I don't pay they will unload all my stuff on the street and leave. I was intimidated by the two men into paying while their friend was on the phone to me, because I didn't want them to throw my stuff on the street. They LIE AND STEAL YOUR MONEY! STAY AWAY FROM THEM”

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Posted 1 week ago

“I have given this one star because it isn't possible to give zero on this forum. My experience with AnyVan was a disgrace from start to finish. From booking the wrong drop off date with my driver to miscommunicating the situation when my items were stopped by police and held overnight (due to ineptitude on AnyVan's part), to delivering items 24 hours late and then refusing to take any responsibility. This company does not care about its customers, this company facilitates a culture amongst its staff of disrepect for customers and lack of care and this company cannot actually fundamentally deliver on its sole purpose - to get items from point A to point B in a confirmed upon timeframe. Avoid this company at all costs as I can ASSURE you it is not worth the hassle.”

Helpful Report

Posted 1 week ago

Hi Vicki, Thank you for sharing your feedback. We're sorry that your experience was affected by the incorrect delivery date, delays and communication issues, particularly when you were relying on your belongings arriving as planned. We understand how frustrating it must have been to deal with these issues throughout the process. Having reviewed your concerns, we’ve issued a 25% refund to acknowledge the inconvenience caused. We appreciate you taking the time to share your experience and give us the opportunity to address your concerns. Kind regards, AnyVan

Posted 1 week ago

“I had a terrible experience, the driver blatantly lied to me about being at the location and then said that there was no one there. Also could not get in touch with them and then was made to look like I was the liar. AVOID using AnyVan!”

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Posted 1 week ago

Hi there, Thank you for sharing your experience. We're sorry that your sofa collection never went ahead, particularly after you arranged for friends and family to be at the property to help. We understand why the conflicting information about the driver's whereabouts and the difficulty reaching our team left you frustrated. Following our review, we understand that the collection could not be completed because the driver was unable to locate the property, as the address provided did not include a street number. We also recognise that this does not address the concerns you've raised about the reported arrival time, the driver's attempts to contact you and the information you were given when seeking assistance. A member of our Service Quality team has contacted you directly to discuss your concerns and the outcome of our review. We're sorry for the disruption this caused to your plans and appreciate you taking the time to explain what happened. Kind Regards, AnyVan

Posted 1 week ago

“Showed up hours late with no communication. Were rude and complained. Immediately charged extra before doing anything. Wanted to dump everything in one room at the destination.”

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Posted 1 week ago

Hi Vic, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 week ago

“Two Hamas foot soldiers who couldn't speak English pulled up in an unmarked knackered van.They came in the house assessed what needed moving and refused to go upstairs and insisted I alone had to bring my stuff down.They did everything they could to get the job to fail.And it was.Anyvan refused to reimburse me and insisted I pay another £502 to get my stuff moved.Asshole of a company use at your peril.Abysmil outfit!”

Helpful Report

Posted 2 weeks ago

Hi There, We’re sorry to hear that your initial collection experience was disappointing and that the subsequent arrangements caused frustration. The initial collection could not proceed following a disagreement regarding the items and access requirements. It is important that all items and collection details are accurately declared during booking, as discrepancies may result in additional charges or rescheduling. However, we appreciate that you felt the expectations were unclear. We’re pleased to hear that the team who completed your move provided a more positive experience. Our Service Quality team has already been in contact with you to review your concerns and offer a resolution. While we understand you remain unhappy with the rescheduling charge, it was applied in light of the circumstances surrounding the initial collection. Kind regards, AnyVan

Posted 1 week ago

“Was charged £500+ for my move then because of distance I was forced to pay an extra £100. I was told I would get refunded for this any only got refunded £80 Do not recommend”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear about the concerns you experienced regarding the timing of your collection and the additional costs associated with changing your booking. We understand how important it is to feel comfortable and confident when arranging for your belongings to be collected. AnyVan bookings are based on the items and service requirements provided at the time of booking, and additional services such as specific time slots may involve an additional charge to secure the required allocation. We appreciate, however, that this process can feel frustrating if expectations are not clear. Our team has reached out to discuss your concerns and review your experience. We appreciate your feedback and the opportunity to address the points you have raised. Kind regards, AnyVan

Posted 1 week ago

“disgusting”

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Posted 4 weeks ago

Hi there, Thank you for sharing your feedback. We're sorry to hear how frustrating and upsetting this experience was, particularly given the difficulties you faced at the storage unit and the additional costs you incurred. Having reviewed the booking, we can confirm that the service was booked for 9 large boxes and 30 black bags. Our records indicate that the contents of the unit exceeded the inventory declared, including additional loose items and unpacked belongings. The Transport Provider therefore completed the items covered by the booking, rather than clearing the entire storage unit. AnyVan operates on an inventory-based system, meaning the service is arranged according to the items declared at the time of booking. Additional belongings need to be included so that the appropriate capacity and service can be arranged. We appreciate that this was not the outcome you were hoping for, but the booking covered the specified inventory rather than the full contents of the unit. Kind Regards, AnyVan

Posted 1 week ago

“Stay away this company are a scam, Out move was the most stressful thing I’ve ever experienced. The van that turned up was too Small we were promised one lorry one drop, to take 2/3 hours. It actually took 6/7 hours and 4 drops by them and 10 using our own vehicles. They didn’t provide some of the services paid for including the disassembly of beds or reassembly the other end, none of the boxes made it into the house and were stacked in the garage, nothing was protected and the van was dirty so Mattresses were filthy, my washing machine was dropped and they tried to cover it up, the drivers were rude and only one of them understood English. We are still waiting for a refund for late arrival and for services not provided, This was a very expensive mistake my advice DO NOT USE.”

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Posted 1 month ago

Hi Jane, Thank you for sharing your feedback. We're sorry to hear how stressful your move was and for the issues you experienced with the service provided. We understand how disappointing it must have been for your move to fall so far short of expectations. A member of our Service Quality team has reached out to you directly and addressed the concerns you've raised. We appreciate you taking the time to share your experience and are sorry for the frustration caused. Kind Regards, AnyVan

Posted 1 week ago

“Be aware, you are buying space in a van with other peoples belongings, requiring several drop offs en route. This is like an Uber share. Random vans, random drivers. Do not expect any professionalism or expertise from any human contact. All AI generated booking, which is fine, easy to do, however, woe betide if you have any issuses or complaints. Watch your drivers and check they have packed everything you booked to have taken. Mine managed to leave behind a double mattress! Pick up was at the latest time given as an estimate and 5 hours over the estimated delivery time. Cheap, yes, but these are the reasons. Think very carefully and explore other options before using this company.”

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Posted 1 month ago

Hi Louise, Thank you for sharing your feedback. We're sorry to hear about the delays and that your mattress was left behind, as we understand how frustrating this must have been. AnyVan was founded with the aim of making transport more efficient by reducing wasted miles. We do this by helping independent Transport Providers fill spare space in vehicles on journeys they are already making, allowing us to offer customers more affordable transport options. Depending on the booking, this can mean belongings travel alongside other consignments, with multiple stops along the route. However, we appreciate that this does not take away from the frustration caused by the delays and the missed item, and we're sorry your experience fell short of expectations. Kind Regards, AnyVan

Posted 1 week ago

“Extremely disappointing experience with AnyVan in June 2026. During my move, damage was caused to both my furniture and the property, including a torn chair, damage to the front door and frame, and damage to the seal around the door. What has been particularly frustrating, however, is the claims process that followed. I have had to repeatedly chase for responses, obtain additional reports and quotations, contact third parties on AnyVan’s request, and respond to changing requirements as the claim progressed. I had specifically paid for additional cover when booking the move because I wanted protection in the event that something went wrong. Given what subsequently happened, I am very glad that I did. The experience has nevertheless left me seriously concerned about what position I might have been in without that additional protection, given the difficulty I have experienced trying to obtain appropriate compensation even with it in place. Despite providing extensive evidence and cooperating throughout, the process has been slow, burdensome and unnecessarily difficult. The position taken on the property damage has also changed during the course of the claim, which has added further frustration. A damage claim following a professional removals service should not require this level of persistence from the customer. Based on my experience of both the move and the subsequent claims handling, I would not use AnyVan again.”

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Posted 1 month ago

Hi There, Thank you for sharing your feedback. We're sorry to hear about the damage to your furniture and property, and for the frustration you've experienced throughout the claims process. We understand how disappointing it must be to have damage occur during your move, only to then face repeated follow-ups, additional requests for information and changing requirements while trying to reach a resolution. We appreciate the time and effort you've put into providing the requested evidence and supporting documentation. We take reports of damage seriously, and our Claims team reviews the information provided to assess each claim and determine an appropriate outcome. We recognise your concerns regarding the handling of the property damage element of your claim, as well as the additional cover you purchased when booking. We're sorry that the process has been more difficult and time-consuming than you expected, and appreciate your patience while your concerns are being reviewed. Kind regards, AnyVan

Posted 1 week ago

“most terrible expierience unproffesional over priced stay welll away ibooked them gave two different time scales to meet at storage unit first 8 am to 4 pm then changed 10 am to 2 pm called me last minute at home panicked to get theretook 9 miute walk was already in there two indan men no official anyman an or shirts on was delivering chest of drawers to someone else had to wait at storage unit for forty minutes went off to get water sure enough called me at shop 6 minutes away panicked to ge back thy said only 20 items moving out of unit i was shocked for £160 i lifted several bags out they moed only few boxes i looked at te amount in their big van was terrible wuld not take anymore muttered about dumping in outside my place as its few stairs up i took most upstairs myself asked me for tip i gave £10 cash £5 gift card bottles of water i could have booked £10 taxi for same job disgusting im kind partially brought up in the church dont like saying negative things but it was humiliating terrible ive asked for partial refund get officious negative replys from them laura her name not nice wont give one they are exploitive to the core im reporting them i had to find another van man who was much better sam with a van i got charged £216 as did not get my stuff out at certain date please stay well away zero out of ten”

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Posted 1 month ago

Hi Caron, Thank you for sharing your feedback. We're sorry to hear how frustrating and upsetting this experience was, particularly given the difficulties you faced at the storage unit and the additional costs you incurred. Having reviewed the booking, we can confirm that the service was booked for 9 large boxes and 30 black bags. Our records indicate that the contents of the unit exceeded the inventory declared, including additional loose items and unpacked belongings. The Transport Provider therefore completed the items covered by the booking, rather than clearing the entire storage unit. AnyVan operates on an inventory-based system, meaning the service is arranged according to the items declared at the time of booking. Additional belongings need to be included so that the appropriate capacity and service can be arranged. We appreciate that this was not the outcome you were hoping for, but the booking covered the specified inventory rather than the full contents of the unit. Kind Regards, AnyVan

Posted 1 week ago

“Absolutely disgusting service. My sofa was damaged, dining table damaged, my children’s beds were damaged, items left behind. I paid £1600+ for reassemble and they didn’t even bother to put the triple wardrobe back together and broke my dining table so they couldn’t even put that together. Absolutely disgusting. Filled out the complaints form for compensation to replace my items that were damaged and all I keep getting is to repeat the forms. I will be contacting the ombudsman first thing in the morning. You shouldn’t be allowed to trade when you just go round damaging items and don’t even sort this out.”

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Posted 1 month ago

Hi Shannon, Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be when you have concerns that need to be addressed. For clarity, our claims forms are shared to gather the information required to assess and progress a claim. Unfortunately, we have not received a response to the claim form issued we have been unable to investigate the matter further. We appreciate that this may be disappointing, and we'd encourage you to complete and return the form so the relevant team can review your concerns. Kind regards, AnyVan

Posted 1 week ago

“I booked AnyVan for my student move, including collection, delivery and storage. When I originally signed the contract, my collection window was 12–2pm, but this was changed to 12–4pm just one day before collection. The driver arrived at 3:28pm, but my storage facility closed at 4pm and my delivery was scheduled for 5:45pm. This made the same-day delivery into storage impossible. My tenancy ended the following morning, leaving me extremely stressed and with very little time to figure out what to do with all my belongings. The customer service was absolutely appalling. I repeatedly explained my situation and was still told to simply reschedule for the next day, despite explaining that I would no longer have access to the property. During one call, the adviser accidentally left me off mute while laughing with a colleague while I was extremely distressed. I was also promised a follow-up call regarding compensation which never happened. I made numerous calls afterwards and was repeatedly left on hold for extremely long periods. I felt completely ignored and not taken seriously. After weeks of emails and complaints, I was offered £15 as a “gesture of goodwill.” Considering the amount of stress and inconvenience this caused me, I found this extremely insulting. As a student moving out alone, I trusted AnyVan to make the process easier. Instead, they made an already stressful situation significantly worse. I absolutely do NOT recommend AnyVan. The service was poor, the communication was terrible, and the customer service was honestly shocking. If you're considering using them for an important move, I would seriously look elsewhere.”

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Posted 1 month ago

Hi Saabiriin, Thank you for sharing your feedback. We’re very sorry to hear about the stress and frustration caused during your student move and storage booking. We understand how important timing and clear communication are when moving out of a property, particularly when tenancy deadlines and storage access are involved. We appreciate your concerns regarding the change to the collection window, the late arrival, the impact this had on your storage arrangements, and the support you received when trying to resolve the situation. We also understand your concerns regarding the communication and follow-up you experienced afterwards. Our Service Quality team would like to review your concerns in more detail, discuss your experience with you, and work towards a resolution. We appreciate the opportunity to address the issues raised and ensure your feedback is fully considered. Kind regards, AnyVan

Posted 1 month ago

“Never Use This Company!!! Very disappointing experience… I paid £482 for a moving service with AnyVan and unfortunately the experience was extremely disappointing from start to finish. The collection was supposed to take place within a 12pm–6pm slot, but the movers did not arrive until after 6:30pm. There was also an unnecessary issue over parking, despite the vehicle ultimately fitting into the space outside the property. The biggest issue at collection was the stairs. I had already disclosed during the booking call that the property was on the first floor with one flight of stairs. Despite this, I was told that I would have to pay an additional charge for the movers to carry my belongings downstairs. I therefore ended up carrying my own belongings down the stairs while the movers loaded them into the van. AnyVan later confirmed in writing that one flight of stairs should not have attracted this additional charge and that they had raised the issue with their partner. The delivery was also extremely late. The van left Plymouth at around 6:45pm, but my belongings did not arrive in Wellington until approximately 10:50pm–11:00pm. I had arranged for friends and family to be available to help me, but because of the delay they had to leave before the delivery arrived & their customer service team told me after that it states in their terms and conditions roots are not direct but I was not told this by the woman on the phone when I booked or the drivers on collection of my belongings. I was also extremely uncomfortable with the behaviour of the driver at my home. During the delivery, the driver asked me whether I knew where he could obtain cannabis/weed or whether I knew anyone who sold it. He also made comments about AnyVan being “a joke” and about the amount I had paid. I found this completely inappropriate and unprofessional. I reported this to AnyVan, who confirmed that the matter had been escalated for internal review. When my belongings arrived, some of my suitcases and open bags were covered in crushed polystyrene/styrofoam, and some white furniture had dirt on it. I was concerned by the standard of care taken with my belongings. I subsequently made a formal complaint to AnyVan. Despite acknowledging several of the issues I raised, their final goodwill offer was only £39… For a service costing £482, I expected considerably better communication, professionalism, care and customer service. Based on my experience, I would not use AnyVan again and would strongly recommend that anyone considering using them carefully checks exactly what is included in their service and what happens if there are access, timing or delivery issues.”

Helpful Report

Posted 2 months ago

Hi There, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and that you remain dissatisfied following our review. We appreciate the concerns you raised regarding the collection and delivery experience, communication, the conduct reported on the day, and the condition of your belongings upon arrival. These matters were reviewed by our Service Quality team, who investigated the information available and addressed the concerns directly with you. While we understand that you remain unhappy with the outcome, we can confirm that the issues raised were fully reviewed and the appropriate action was taken in line with our processes. We are sorry that the resolution offered did not meet your expectations. Thank you again for bringing your concerns to our attention. Feedback such as yours helps us monitor and improve the service provided to our customers. Kind regards, AnyVan

Posted 1 month ago

“DO NOT BOOK WITH ANYVAN! SOCIAL MEDIA IS LIE - THEY USE EXTERNAL INDEPENDENT MOVERS IN REAL LIFE WHO DO NOT WEAR ANYVAN UNIFORM OR HAVE AN OUNCE OF PROFESSIONALISM. THEY SCAM YOU BY CHARGING YOU EXTRA ON THE DAY IF YOU DONT GIVE THEM EXACT MEASUREMENTS OF EVERY SINGLE BOX BUT DONT TELL YOU ANYWHERE BEFOREHAND! MY DRIVER WAS LATE AND REFUSED TO TAKE MY ITEMS UNLESS I PAID 150 POUNDS EXTRA THEN REFUSE TO REFUND ME FOR THE 200 POUNDS I ALREADY PAID. I COULDNT GET AHOLD OF THE DRIVER OR CUSTOMER SERVICES DURING THE SITUATION. SRIVER TURNED UP AN HOUR LATE. THEN THEY LEFT ME STRANDED ON THE MOST STRESSFUL DAY OF MY LIFE. WHEN I FINALLY SPOKE TO CUSTOMER SERVICES THEY WERE SO RUDE AND CARELESS. NEVER BOOK WITH THEM EVER! WORST COMPANY EVER! SAVE YOURSELF THE FINANCIAL LOSS AND STRESS!”

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Posted 2 months ago

Hi There, We’re sorry to hear that you were unhappy with your experience. We’ve reviewed the booking and would like to clarify that the additional charge was not simply for the discrepancies in the items listed. The booking was made on the basis that parking would be available within 20 metres of the property. On arrival, the team found that the available parking was approximately 80 metres away, alongside the items being larger and more numerous than expected. This resulted in additional time and labour being required. We appreciate that you chose not to proceed with the additional charge and cancelled the booking, but the team and resources had already been allocated based on the information provided when the booking was made. For this reason, a refund is not due. We’re sorry the experience was stressful, but we hope this provides some clarity around what happened. Kind Regards, AnyVan

Posted 1 month ago

“The contractors had not been passed my instructions for valuable items and almost threw them into the storage unit, the items were redelivered damaged with AnyVan refusing liability. A total scam. They gave me a 20% discount on any future booking, but I can't afford the damages”

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Posted 2 months ago

Hi Mark, Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve raised regarding the handling of your items and the outcome of your damage claim. We understand how disappointing it can be to discover damage to belongings, particularly when you had provided specific instructions regarding valuable items. We also appreciate the frustration this has caused, especially where you feel the proposed resolution does not fully address your concerns. Our Damage Claims team has reviewed the information and evidence provided and has made an offer based on their assessment of the claim. We are currently awaiting your response regarding the proposed resolution. We appreciate you taking the time to share your experience, and your feedback regarding communication and the handling of your belongings has been shared internally with the relevant teams for review. Kind regards, AnyVan

Posted 1 month ago

“Very disappointing service – damaged belongings and poor customer service I am extremely disappointed with the service I received from AnyVan. The removal team were very slow when packing my belongings and, more importantly, showed very little care when handling and loading my items into the van. As a result, three of my household items were damaged during the move. Trying to resolve the damage has been equally frustrating. AnyVan’s customer service has been poor, and I have had to repeatedly email them myself to chase updates rather than feeling that my complaint was being properly dealt with. Despite the damage being caused during the move, I have only received a partial refund/compensation for the damaged items. To add insult to injury, one of the workers used my toilet and left without flushing it, which I found extremely disrespectful and unprofessional. Overall, the whole experience has been stressful and disappointing. I expected a professional removal service that would take reasonable care of my belongings and deal with any problems promptly when things went wrong. Unfortunately, neither happened. Based on my experience, I would not recommend AnyVan and would think very carefully before using them again.”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with AnyVan was disappointing and that you were unhappy with both the service provided on the day and the subsequent claims process. We understand how frustrating it can be when belongings are damaged during a move, and we’re sorry that you felt you had to repeatedly follow up for updates. Your feedback regarding the handling of your concerns has been noted. We can confirm that the damage claim was reviewed and the compensation provided was in line with the level of compensation cover selected at the time of booking. We appreciate you taking the time to share your experience, and we’re sorry that we did not meet the standard of service you expected. Kind regards, AnyVan

Posted 1 month ago

“One of the worst customer-service experiences I have ever had. AnyVan confirmed a collection window of 12:09pm to 3:09pm. My mother, who is in her late 80s, travelled specially to my property to be there during that time. However, the driver arrived at approximately 10:30am and left without collecting anything. No collection or delivery took place, yet AnyVan marked the booking as completed. One agent initially acknowledged that the driver was early, but the company later contradicted this and claimed that he had arrived within the agreed window. Customer service refused to escalate my complaint and then demanded another £57 to rearrange the service they had failed to provide. I wasted hours dealing with this while abroad, and my elderly mother and the seller were seriously inconvenienced. The service was disorganised, dismissive and completely at odds with the impressive claims on AnyVan’s website. Booking AV 9572160. I am still awaiting a proper resolution.”

Helpful Report

Posted 2 months ago

Hi Hugo, Thank you for sharing your feedback. We’re sorry to hear about the frustration and inconvenience caused with your collection booking, particularly given the arrangements you and your mother made to be available. We understand how important clear communication and reliable timings are when coordinating a collection. We appreciate your concerns regarding the collection window, the communication received, and the handling of the booking status. We aim to ensure that all parties have clear information throughout the process and recognise the impact this situation had on you, your mother, and the seller. Our team has reached out to review your concerns, and we’re pleased to confirm that the matter has now been resolved. Thank you for giving us the opportunity to address your experience and work towards a resolution. Kind regards, AnyVan

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5

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