Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“I rarely leave negative reviews, but I feel it's important to warn others about my experience with AnyVan. I booked a collection from two locations, including a furniture warehouse. On the day of the collection, I received confirmation that my driver would arrive between 4:00 pm and 6:00 pm, along with a live tracking link. At around 4:00 pm, the tracker showed the driver was still in Bath, despite my collection being in Milton Keynes. Concerned that the driver couldn't realistically arrive on time, I contacted customer services. I was told the tracker was incorrect and was assured that the driver would definitely arrive within the agreed time slot. Relying on that assurance, I collected the furniture from the warehouse and placed it outside ready for collection. A short time later, I received another message confirming the tracker was live. It was exactly the same tracker I had been looking at all along, and the driver was still in Bath. I was then told the estimated arrival time was around 8:30 pm. The delay itself wasn't my biggest issue—delays happen. My complaint is that I was given incorrect information by customer services, which caused unnecessary disruption. Because this was a two-location collection, my wife and daughter had to cancel their theatre trip so we could cover both collection points while waiting for the driver. To make matters worse, I submitted a formal complaint immediately afterwards and, one week later, I have still not received a response. Based on my experience, I cannot recommend AnyVan. Accurate communication and honest customer service are just as important as the collection itself, and unfortunately they fell well short on both.”

Helpful Report

Posted 16 minutes ago

“Moving Day Disaster Today is moving day, and @AnyVan has turned what should have been an exciting day into an incredibly stressful one. We provided a full inventory of everything that needed to be moved and were quoted £626 based on that information. However, the driver arrived in a van that was clearly too small for the job. As a result, several items listed on our inventory were left behind, including our BBQ, garden table, living room TV (which we paid extra to insure), and our sofas. These were not last-minute additions. They were all declared before booking and formed part of the service we paid for. AnyVan states that it manages moves from start to finish and provides quotes based on the items being moved. Unfortunately, our experience has been the exact opposite. We have now been left scrambling to hire another van and find help at short notice, costing us even more money and stress on moving day. To make matters worse, AnyVan's proposed resolution was a refund of just £77. After paying £626 for a service that was only partially delivered, this feels completely inadequate. Under the Consumer Rights Act 2015, services should be carried out with reasonable care and skill. In my opinion, sending a vehicle that cannot accommodate the agreed inventory falls well below that standard. AnyVan, I invite you to publicly respond to this review and explain how this is an acceptable outcome for a customer who paid in full for a complete house move. I would welcome a fair resolution that properly reflects the service failure, additional costs and stress caused to my family today. Until then, I cannot recommend AnyVan.”

Helpful Report

Posted 1 day ago

“Not even 1 star, worst company ever, charged me nearly a grand and stung me with an extra 300 or tried upon delivery, customer service was horrific, lost payments and not noting the itinerary properly, Jessica at sales was the one who ruined my move day, DO NOT USE”

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Posted 6 days ago

“Terrible service they charged us for an extra chair when the space would have taken the two. Then the driver refused to carry the chairs down to the van and my wife at 70 had to carry them down all the stairs. We complained and haVE all the texts from the drivers confirming this and have waited over 4 hours for a return call. NEVER USE TGIS COMPANY. We use couriers all the time and these are the worst ever.”

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Posted 1 week ago

“DO NOT USE this removal company. My experience was completely unprofessional from start to finish. They lost our passports, ignoring our complaint, broke boxes, and damaged our belongings. Despite raising these issues, the complaints department are still failing to deal with this properly. I would not recommend this company to anyone. Avoid if you value your possessions and want reliable service!!!”

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Posted 1 week ago

“I am extremely disappointed with my experience with AnyVan. As a returning customer, I booked a collection for some furniture. Within minutes of making the booking, the seller informed me they had sold the furniture to someone else, so I immediately cancelled the booking. No driver had been dispatched, no collection had taken place, and no service had been provided. Despite this, AnyVan refused to refund the £97 I had paid because the booking was within their 48-hour cancellation policy. While I understand companies have terms and conditions, I was genuinely surprised that there was no willingness to show any goodwill given the exceptional circumstances and the fact that I cancelled almost immediately. I contacted customer services hoping they would reconsider. The only resolution offered was a 30% discount on a future booking, which I declined because, after the way this was handled, I have no intention of using AnyVan again. I have also asked my bank to review the matter, as I believe the outcome is unfair. Policies are one thing, but customer service is about treating people reasonably. As a returning customer, I expected far better. Unfortunately, based on this experience, I would not recommend AnyVan. There are plenty of companies that value customer loyalty and are prepared to exercise a little common sense when genuine situations arise.”

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Posted 2 weeks ago

“Firstly charged £2400 to move 10 minutes along Road They were due at 8-9 only for us having to phone to find out where they were and to told it had been reassigned and they would get someone else To start the day they turned up late with a small van then to be informed if we can’t fit it / or put it on the list we will leave it behind My son and his friend did most of the heavy work Got it all in and had been told we had them for 7 hours 3 hours in when we arrived at new address i went to collect keys from the estate agent (less then 1/2 hour for them to threaten My son that they would charge us more or take our stuff away) Didn’t speak any English to us Absolutely terrible service from start to finish To be charged so much money was awful”

Helpful Report

Posted 2 weeks ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 weeks ago

“I arranged a delivery from Anyvan to return some items i purchased. They took the items and did not get to the drop off address in time and hence had to redeliver the followig day. when they arrived, the courier driver did not have any safety equipment and were not allowed into the site to drop off. Anyvan charged me more to attempt delivery the following day with safety boots and a High vis jacket. there reason was that i did not tell them they needed safety equipment, so i was stuck in the middle. The law clearly states that courier companies that transport heavy items, should have basic equipment such as a safety helmet, safety shoes and a high vis jacket.”

Helpful Report

Posted 3 weeks ago

“This was my experience: June 11: I booked a move online for June 25. AnyVan confirmed the booking for that date. June 24, 10:00 PM: I received a call from AnyVan informing me that they had been unable to find anyone to carry out the move on the scheduled date, but that they could do it on June 26 instead. They gave me only 10 minutes to say "yes" or "no." After making several phone calls to rearrange my plans, I finally agreed to move the date to June 26. June 25, 9:00 AM: AnyVan called me again to say that they had finally found someone to carry out the move on the originally agreed date, June 25. And here's the icing on the cake: since they had now found someone for June 25, if I still wanted to keep the move on June 26, I would have to pay an additional charge. This is the level of customer service this company provides.”

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Posted 3 weeks ago

“Driver kept telling that there was another appointment, charged more for the extra things that I had, which was ok, and in the end they left half of the things back and never moved them. Customer service did not do anything about it”

Helpful Report

Posted 3 weeks ago

Hi There, Thanks for your feedback, and we’re sorry to hear about your experience on the day. We understand how frustrating it would have been to have items left behind, especially during an already stressful move. We operate on an inventory-based service, meaning the transport partner can only move and charge for items that are included and agreed within the booking. If additional items are identified or requested on the day, these must be confirmed before they can be included in the move. In this instance, the items left behind were not part of the agreed inventory, which is why they were not transported. We’re also sorry to hear you felt unsupported when raising this with customer service, and for any confusion regarding the communication on the day. Kind regards, AnyVan

Posted 3 weeks ago

“Awful and damages. A move from Cambridgeshire to London storage unit. Having already put up with the fact that my bill was going to be more than double the initial estimate, I was then charged a further £195. before the truck arrived The "team" that were supposed to turn up didn't. A bloke and his son arrived, they were clumsy and in a hurry, they asked for even more money so another £70.00 was paid, when I told them how much the company had charged me they were aghast seems Anyvan just farm out jobs like skimming agents. They then left items behind claiming no more room. They also left rubbish and food wrappings from their lunch all over the road and pavement. A friend saw the removal into London storage as I was forced to remain to deal with the stuff they'd left behind and other issues, he told me they were in a bad mood and in a hurry. I managed to get to the storage 7 days after the move and informed Anyvan that there were breakages and that stuff looked like it had been thrown into the unit, I could not actually get in without unpacking the entire unit. Initially I contacted via Whatsapp where my messages were ignored. Then via their complaints form, which is extensive, with photos of broken items (there may be more) and bad packing. I was then told they couldn't do anything about anything because I hadn't complained within 7 days of the move as stated in their contract ... it is not stated in their contract ... and in any case I had reported it. I asked for them to reconsider but have been ignored ever since. Having done all asked of me. I am now considering legal action.”

Helpful Report

Posted 1 month ago

Hi Jerry, Thanks for taking the time to share your feedback, and we’re sorry to hear about your experience and the frustration you’ve described. We’ve reviewed your booking in full and can see that this was an inventory-based service. Prior to the move, additional items were added via your online booking confirmation portal, which increased the overall scope of the job. This change was made 3 days before the move date, and the £195 charge relates to the additional space, time, and labour required to safely complete the updated inventory. In relation to the £70 payment you’ve mentioned, we don’t have a record of this within our system. If you have any evidence of this charge, please do share it with our team so we can investigate further. With regard to the concerns raised about damage, we’re really sorry to hear this. However, as outlined in our terms and conditions, any damage must be reported within 7 days of the move date so that we’re able to properly investigate and raise this with the transport partner. As this timeframe hasn’t been met in this instance, we’re unfortunately unable to progress this further under our claims process. We’re sorry again that your experience fell short of expectations, and we appreciate you taking the time to provide your feedback. Kind regards, AnyVan

Posted 3 weeks ago

“I contacted AnyVan in regards to the pick-up of a sofa at one location and delivery to another, and removal of the old sofa at the delivery location. I contacted the company via WhatsApp, and it took several days to get the booking confirmed as I had to resend the details several times. I also contacted the company via the website due to this, and at around the same time I received two quotes of differing amounts. Thankfully I was offered the lower amount. I then passed on additional details to the company to ensure that all would be going smoothly on the day. The first additional detail was the number of stairs in either property. After confirming, I was charged an additional £17, which I accepted. I would have thought this would have been established at the time of booking but due to the environment it couldn't be helped so I did not dispute the charge. Due to work and life commitments, I requested the delivery happen before 3.30pm, and I was given a timeslot of between 8 and 2, which is 6 hours and quite wide. For context, the person I was picking the sofa up from technically no longer lives at the property so needed to travel, and kindly requested that I ask the company to call him 2 hours before they were due to arrive so he could travel from work and be at the property accordingly. I passed this request onto the company who assured me that they had contacted the driver about this request and had also left a note on my job about it. It was at this stage I realised that the address for delivery was wrong, and was able to swiftly correct it. The day of the delivery, I wake up to the person the sofa is being collected from saying that the driver was at the location at 8am, and he was at work so could not let them in. Neither of us had been called in advanced as requested, and as a result the job had been cancelled. I proceeded to spend upwards of an hour making several phonecalls to AnyVan (when I should have been working) to try and understand what had happened, and it is still not clear to me how this mistake occurred despite all the measures put in place. I was offered a redelivery slot in the evening, to which I reminded AnyVan that that wouldn't work and it is too short notice for both me and the sofa's owner to make subsequent rearrangements. I was then offered a 'free reschedule' for the day after, which I accepted, but I supplied the caveat that due to the change in day, the owner of the sofa and I were only available between 1 and 3pm. The timeslot was adjusted and then I was hit with an additional surcharge of £38. I attempted to dispute this but in the end I had to accept it because otherwise the job could not go ahead and I would have paid almost £200 for nothing in return. I am appalled at the terrible communication across the board from AnyVan, from the moment I tried to book the job to the actual execution of the job itself. I am also quite unhappy about the frequency and amount of additional charges I had to pay on top of the original quote. I was originally quoted £115 and I went with AnyVan because they were the cheapest option. I was then charged an additional £55 over the course of the job (so almost 50% extra) due to factors outside of my control, including a mistake on the part of AnyVan. This resulted in the job actually being more expensive than other companies I researched the job for. I find this extortionate not only in practice but in price - for context, I did a full house move for £160 with another man and van company, and this was one up-front cost with no additional charges prior to the final invoice, and a much smoother experience overall. I have paid more to AnyVan for the removal and disposal of one piece of furniture, and I had to pay extra for a mistake that was made by YOU. Additionally, the disposal service I paid for was then defaulted on the day with no prior warning that there were pre-requisites the sofa needed to meet prior to disposal. I was only offered a £50 refund which is unlikely to cover the cost of another disposal service, and is no sufficient compensation for the time in doing so.”

Helpful Report

Posted 1 month ago

Hi Shaun, Thanks for taking the time to share your feedback, and we’re sorry to hear about the experience you’ve described and the frustration this caused throughout your booking. We can confirm that a member of our Service Quality team has been in touch with you directly to review the concerns raised and work through the issues in detail. As part of this process, a partial refund has been offered and accepted as a resolution. We’re sorry again that the service did not meet expectations on this occasion, and we appreciate you taking the time to bring your concerns to our attention. Kind regards, AnyVan

Posted 3 weeks ago

“Absolutely dreadful experience with AnyVan from start to finish. The booking process was incredibly frustrating. My job was accepted and booked in, only for me to later be told there were issues because I supposedly hadn’t provided the correct information. The problem is that nobody ever asked for the information in the first place, despite me actively trying to provide as much detail as possible. Instead of taking responsibility for their own poor process, customer service immediately tried to blame me. Speaking of customer service, it was some of the worst I have experienced. Communication was poor, responses were unhelpful, and there was no effort made to resolve the situation professionally. The collection itself did not inspire confidence either. The driver arrived in an unmarked van with no uniform or company branding whatsoever. It felt less like dealing with a professional national removals company and more like hiring a random white van from a classified ad. There was nothing that gave reassurance that I was dealing with a reputable business. Overall, the entire experience felt disorganised, unprofessional, and poorly managed. I would strongly advise others to think twice before using AnyVan, as there are plenty of moving companies out there that offer far better customer service and professionalism.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to share your feedback, and we’re sorry to hear that your experience didn’t meet expectations. We’ve reviewed your booking and can see that the job was accepted based on the information provided at the time, which included a cross trainer, exercise bike, and treadmill, with a two-person team allocated accordingly. On arrival, the team identified that the treadmill in particular was significantly heavier than standard at approximately 300kg. This level of weight was not declared at the point of booking. As you can appreciate, this created a health and safety concern, as the safe working limit for a two-person team would not reasonably cover that type of load. We understand this may have been frustrating, however the team had to take this into account to ensure the job could be carried out safely. We’re sorry for any inconvenience caused and appreciate you taking the time to share your feedback. Kind Regards, AnyVan

Posted 3 weeks ago

“I paid to get my things dismantled, I got my things broken, they did that because they arrived late twice, on top of that I had to pay extra for something that I clearly said to them, I am at first floor. If you want reliability and care for your item, choose a local man and van not this company, it looks cheap on the website and then they start to make you sign stuff and I was in a rush because of them arriving late even if I said to them I need to get to the airport, once I spoke with the customer services I just received lies on lies just read this message: I have reviewed the booking and can confirm that the booked time is 8am–6pm collection. Then I sent a screenshot confirming 8-9 when in reality they arrived at 10 and they replied: I understand that you were advised the collection would be between 8–9. However, the tracker shows the driver arrived within the agreed booking time window. Then i showed them the call made to the driver at 9:40and they replied Times that are provided are estimated and subject to change. So again, open bark.com and find a man and van but do not use them, they are going to upsell you stuff and make you sign especially if they see you in a rush”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your feedback, and we’re sorry to hear about your experience on the day of your move. We’ve reviewed your booking and can confirm that the agreed collection window was 8am–4pm, with the team attending at 9:43 within that scheduled slot. We understand this was still a stressful experience for you, particularly given the pressures involved with moving day, and we’re sorry for the inconvenience caused. We’ve also looked into the charge mentioned and can confirm a refund of £35.00 has been issued as a gesture of goodwill. With regards to the concerns raised about damage, these were not reported within the required 7-day timeframe following completion of the move, so we’re unfortunately unable to progress this further under our claims process. We’re sorry again that your experience didn’t meet expectations, and appreciate you taking the time to share your feedback. Kind Regards, AnyVan

Posted 3 weeks ago

“I would strongly advise anyone considering AnyVan storage to simply not, or to read the terms very carefully and understand what service they are actually buying. My experience has been extremely painful. I placed a late relative’s belongings into storage with AnyVan and later needed urgent access while family were briefly in the UK. I arranged access with AnyVan, received written confirmation, hired a vehicle, took time off work, and travelled to the London-based storage facility where the items had originally been dropped off, only to be told my storage was not there. I was then told the container was apparently in Gloucester, despite never being clearly informed that the belongings had been moved there. AnyVan’s own storage contract refers to relocation notice, yet I had received no clear notice or explanation. After I complained, AnyVan again confirmed that my items would be available at the London-based storage facility at a specific date and time. I then contacted the facility directly and was told my storage was still not there. Because of these repeated failures, my family lost the opportunity to go through the belongings before leaving the country. That cannot be fixed by a later appointment. When dealing with something as personal and important as a late relative’s belongings, you need a company that is direct, accountable, and compassionate. My experience with AnyVan was the opposite. Customer care could not provide meaningful help, I was given incorrect information more than once, and nobody seemed able to tell me clearly where my belongings were or why they had been moved without my consent. 1 month later and I have finally managed to remove all my items from storage, however still not had any communication as to why they had breached their own contract terms. One of the most important things people should understand is that AnyVan do not appear to personally carry out the moving or storage in the way many customers might assume. They operate as a middleman, putting jobs out through their platform to third-party providers for moving and storage. In my experience, this created confusion, lack of ownership, and no clear accountability when something went wrong. It feels like almost anyone could rent a van, sign up to operate through a platform like this, and become the person handling your belongings. That is not the level of reassurance, professionalism, or accountability I expected when trusting a company with irreplaceable possessions. There are far more personable storage and removals companies to use, companies where you know who is handling your belongings, where they are being stored, and who is responsible if something goes wrong. I would not recommend AnyVan for moving or storage, or even replying to your email. And I would especially not recommend for anything sentimental, urgent, or irreplaceable.”

Helpful Report

Posted 1 month ago

Hi Isabella, Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the frustration this situation has caused. We appreciate that these were not just stored belongings, but items belonging to a late relative, making the circumstances particularly upsetting for you and your family. We apologise for the difficulties you encountered and for the disappointment caused when your expectations were not met. We understand the importance of clear communication and reliability when entrusting personal possessions to a storage provider, and we are sorry that your experience fell short of the standards we aim to deliver. Thank you again for bringing your concerns to our attention. Your feedback has been shared with the relevant teams and will be reviewed internally. Kind regards, AnyVan

Posted 1 month ago

“TERRIBLE EXPERIENCE – DO NOT USE THIS COMPANY. MY BELONGINGS WERE STOLEN. I had a shocking and traumatic experience with this company. The driver collected my boxes and, instead of delivering them the same day as agreed, kept them overnight. When I raised this concern with the company, I was told this was “common practice” and that there was nothing to worry about. The next day, the boxes were delivered to my storage unit. When I opened them, I was devastated. My belongings had been stolen and replaced with paper, plastic bags, and rubbish. My shoes, bags, clothes, and gifts for family members were all gone. I immediately reported the incident to the company, but no meaningful action was taken. Instead, I was told to contact the police. The matter has now been reported to the police and is under investigation. I cannot describe the feeling of opening your boxes and discovering that everything inside has been taken. It was a deeply upsetting and distressing experience. I strongly advise anyone considering this company to think twice. My belongings were stolen while in their care, and I received little support when I reported it. Avoid this company at all costs.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear about the lack of communication throughout your move, the delays experienced, and the missing boxes. While we are pleased that the majority of your items arrived safely and in good condition, we completely understand the concern and frustration caused by the missing items. Our team is actively working with you and the police to help bring this matter to a resolution. As part of our internal investigation, we have already taken action and the transport provider involved has been removed from our platform. As AnyVan is not a legal authority, we are unable to determine whether a criminal offence has occurred. The correct process under UK law is for missing items of this nature to be reported to the police, which has been done in this case. We will continue to cooperate fully and provide any assistance required while the investigation is ongoing. Kind regards, AnyVan

Posted 1 month ago

“DO NOT USE THIS COMPANY Guy turned up to collect our car without a tow rope, second visit which they charged us for, no-one turned up to collect it! The attitude was unbelievable, rude and dishonest! Tried to telephone on hold 29 mins each time to no avail. Do not waste your money!!! WE SHALL BE CONTACTING trading standard,”

Helpful Report

Posted 1 month ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 month ago

“Extremely disappointing experience with AnyVan. I booked a van collection slot between 12pm and 8pm and was specifically told that I would be able to speak with the driver before the booking slot in order to agree arrangements and timings. However, no driver was assigned until 16:08, which was far too late to organise the collection properly. The whole process felt poorly coordinated and highly stressful. A collection window of eight hours is already extremely broad, but assigning the driver so late in the day made communication and planning almost impossible. This caused significant inconvenience and uncertainty. The service did not match what had been promised at the time of booking, and communication from the company was inadequate throughout. When I tried to resolve the issues, I was passed from one customer service representative to another without anyone taking responsibility or offering a clear solution. Very poor service and misleading communication overall. I would not use the service again.”

Helpful Report

Posted 1 month ago

Hi Henna, Thank you for sharing your feedback. While we understand that waiting for a collection can be stressful, we would like to clarify the timeline of your move and how our flexible booking options work. When a broad, multi-hour arrival window (such as 12:00 pm to 8:00 pm) is selected, it functions as a mobile slot where a vehicle can arrive at any point within those hours. To optimize routing across our network, final driver assignments and contact details for these standard windows are systematically finalized on the afternoon of the move. Your booking was secure and active in our system at all times, and a driver was successfully assigned at 4:08 pm. Our records confirm that the driver arrived at your collection point at 7:34 pm—well within the 12:00 pm to 8:00 pm slot you booked and paid for. We offer a full range of narrower, precise arrival slots at checkout for customers who require fixed timelines or early morning driver communication. While we apologize if the nature of the mobile time slot caused you unexpected anxiety, the service was set to be completed within the agreed contract parameters. Your feedback regarding our customer service communication has been noted, and a member of our team has reached out to you directly to ensure your account is fully resolved. Kind regards, AnyVan

Posted 1 month ago

“Very stressful house move and awful customer service. I booked AnyVan to move my belongings from a 2 bedroom house and thought everything would go smoothly. I was VERY wrong. Whilst getting the quote for the move over the phone I informed the lady who was called Sabrina that I needed everything moved by the removal guys as I was 8 months pregnant and couldn’t move anything from any of the rooms. She assured me this would all be taken care of not a problem and did not mention any additional fees for this. I even paid extra for cover for my items in case of any damage caused in the move. However on the day of the move the removal guys turned up and took pictures of all the items and when they went to the second floor of my house to take photos of my bed they informed me that they were not allowed to remove the bed and it should have been on the ground floor and it would be an additional £65 for them to take it down from the second floor. I told them I had no way of moving this to the ground floor prior to them coming as I was 8 months pregnant and that was why I had booked the removal service and explained the situation to the lady on the phone when getting the quote. I was starting to get stressed at this point and the removal guys said they would contact the office team to see what the situation was. It took ages for them to get through to anyone in the office as they had to wait in a queue system and once they got through the woman in the office stated to them that I needed to pay the £65 before the job could be completed. They then asked the woman to call me. When she called she again stated to me that I would have to pay an additional £65 for removal from the second floor as all items were not on the ground floor. I explained that when I booked I had informed the woman named Sabrina that I was heavily pregnant and couldn’t move anything and that no additional fee was mentioned at the time and I was not made aware that this would incur an additional cost. All she kept saying was i understood but you need to pay the fee before we can move forward. I told her this was very unfair as I had already paid a large amount of money to have the removal service completed and should not have to pay any additional fee as I was not informed of this at the time of booking and again she just kept saying there was nothing she could do and I had to pay the fee. She was very unhelpful and then told me that they could reschedule the move for another day with no additional cost to me which stressed me out even more as I needed to move on that day. The whole situation stressed me out that much that I had become very tearful on the phone. Even at this point all she kept saying was that I had 15 minutes to make a decision on what I wanted to do or the removal guys would have to leave. This did not help the situation at all and she then stated that she would ring the delivery guys to speak with them. Whilst on the phone to them she informed them that they wait 15 minutes and if I hadn’t paid the extra cost that they were to leave the property and cancel the job. However the removal guys were brilliant and advised that they would help me as much as they could which they did and I had my move completed which I couldn’t thank them enough for. All in all the customer service from the office was absolutely appalling. No empathy or understanding of the situation at all or any ownership taken for the mistake they had made on their end with not informing me about additional costs. The removal guy told me that this happens all the time with this company which I think is very unfair. The communication in this company is non-existent and the hidden fees are ridiculous.”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for taking the time to share your experience. First and foremost, we are incredibly glad to hear that the removal team on the day showed you such kindness and ensured your move was completed safely. However, we are deeply sorry for the immense stress, anxiety, and tears this situation caused you, especially while heavily pregnant. Moving home is already a challenging day, and the rigid 15-minute ultimatum you were given by our office team was entirely lacking in the empathy and understanding we expect our staff to show. Please accept our sincere apologies for how poorly this was handled on the phone. To provide some clarity on our pricing structure, our standard quotes are strictly generated based on the specific inventory and floor levels logged in the booking system, as upper floors require additional time and labor resources. We take your comments regarding your initial conversation with Sabrina very seriously. We are actively retrieving and auditing the recorded booking call to investigate why these floor details were not correctly logged on our end. If it is found that this information was provided but omitted by our agent, we will address this internally and contact you directly regarding a retrospective refund for the discrepancy. Thank you for highlighting the brilliant conduct of your drivers, and we appreciate your feedback as we work to improve our internal communication. Kind regards, AnyVan

Posted 1 month ago

“Avoid AnyVan at all costs for international moves. I booked them to transport my essential tools and TV from the UK to Sweden for a permanent relocation. My items were collected on April 28th, with a promised delivery window of May 1st–5th. It has now been nearly a month, and my life's belongings are still sitting in a warehouse in the UK. The customer service and driver communication have been a complete disgrace. The driver refused my calls, ignored my text messages, and then lied to AnyVan management, claiming he had tried to contact me. When I finally forced an update out of them, they blamed it on a "part load" and claimed they didn't have enough items to send a consignment—something they completely failed to disclose when taking my money. They promised to keep me updated, but they have completely ignored me since May 13th. I have been forced to issue a formal Letter Before Action, and my next step is taking legal action through the UK Small Claims Court for breach of contract and the full replacement value of my tools. They take your money, lie to your face, and hold your property hostage. Do not trust this company with your belongings.”

Helpful Report

Posted 2 months ago

Hi Klajdi, Thank you for taking the time to provide your feedback. We are deeply sorry to hear about the severe delays and distress you have experienced with your international move to Sweden. We completely understand how incredibly frustrating and disruptive it is to be separated from your essential tools and belongings for this length of time, and we sincerely apologize for the breakdown in communication and the anxiety this has caused you. Please be advised that we have reached out directly to both yourself and the transport provider involved to investigate the current status of your consignment and to provide support. While AnyVan’s involvement in international moves is minimal because ultimately the arrangement is in place between the customer and the transport provider directly, we have stepped in to ensure that the redelivery process proceeds smoothly as arranged between the parties. We take your comments regarding the lack of updates very seriously, and we are committed to helping facilitate a resolution for you as quickly as possible. Kind Regards, AnyVan

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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