ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,751 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

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Posted 23 hours ago

“Avoid at all costs. Drivers don't turn up. Nothing works. Money are charged and not refunded.”

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Posted 1 day ago

“Booked & paid for car transport a week in advance & the day before I was told they could not collect from the garage during opening times. I would then be charged another £200 to re-book. So I cancelled & lost the full amount as they say you do not get a refund if less than 24 hours. This is a rip off as they could have phoned and arranged the collection days before. Best to avoid.”

Helpful Report

Posted 3 days ago

“Context: I paid for the Premium Packing Package, location for my move was a town in the Midlands, from a 1-bed to a 2-bed. Being able to change the date within 48 hours? Online quoting? Competitive pricing and price match guarantee? Sounds too good to be true! Well you know what they say about that, but for those who don't, (say it with me now) if it sounds too good to be true, it usually is. The first red flag was the online inventory form. Not that detailed and very basic. For instance, I have an inbuilt wardrobe so I didn't select that, but I had clothes that needed packing - I couldn't see a way of inputting this on the form. Also on the form you have to guess how many large, medium, and small boxes you'll need. To me, this is mostly a guess, but be warned, if you underestimate and need to fill more boxes, prepare to get your wallet out for more boxes (almost £180 for enough boxes). Now I didn't sign up immediately, and did my due diligence and checked TrustPilot. Majority great reviews, fantastic. A few days go by and I was called by a sales team member from AnyVan. I was told all the good things, and given a price for the Premium Package. Went over the inventory making sure I got it right, even added more boxes just in case. I had a quote from a more local moving company which was lower - I mentioned this. Yes! The price match guarantee! Or is it? I got the same price plus £100. "You know what?" I thought, I like the sales person, and the fact I can change dates within 48 hours is worth £100, especially when you don't know the move date for certain yet. Deal, but I won't pay anything else (surely...). The day of the move arrives. I booked it for 8-9am and three movers arrive at 10am. Late, but okay, it won't take longer than three hours to move me out and no more than two hours to move me into my new place surely? Well actually it took EIGHT hours. These were the slowest movers I could ever imagine. This, they explained, was because of a job the day before and the travel involved, they only had an hours sleep each. This is ridiculously unsafe, but employment law doesn't mean toffee in their case because they (as well as all the other movers with AnyVan) are subcontractors. And it sounds like they're treated pretty poorly (if they don't accept a job and AnyVan can't find a replacement, the subcontractors who cancelled are financially penalised). It's also the subcontracted movers who hold the insurance on the items in the van not the company AnyVan. Speaking of insurance, the plug of my television ended up being bent out of shape, which means I need to do some unwanted electrical DIY to fix it. Do I dare ask AnyVan about insurance for this item? This is one of the multiple times when unpacking I noticed no care or attention was paid to mine and my wife's belongings, at all. An already stressful day of moving home was made even more stressful with a long moving out and moving in process. The only way to describe it is people helping you move who have never done it before or even imagined how to do it before. I can only recommend not to use AnyVan or give them any time, because I ended up paying an extra £200 (no real price match) and it was all just so slow. I have nothing good to say, apart from well done on the marketing and the smoke and mirrors that I fell for. TLDR: - No real price match guarantee - Hidden costs (walk greater than 20m from property to van, prepare to pay more) - Might be very slow priced - It was like they had never done this before in their life - No care or attention taken by AnyVan movers - Very heavy handed, broke my television plug, broke a lamp, broke a small picture frame.”

Helpful Report

Posted 6 days ago

Hi there, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand that things did not go as smoothly as expected. We have over 15,000 item options available online, and if you cannot find something, you can search for it or add a custom entry with a description, dimensions, and weight. We also allow customers to update their inventory up to 48 hours before the move, which helps ensure packing and planning are accurate. Our Price Match Guarantee applies to the inventory provided at the point of sale, so additional items added later may affect the cost. We apologise for the delays and extended moving time. Your feedback has been shared with our Driver Support team, and a member of our Service Quality Team has reached out directly to discuss your concerns and ensure they are fully addressed. Kind regards, AnyVan

Posted 4 days ago

“AVOID! Context: we've been through 4 international moves... We got a quote through Anyvan that they refused to honour as it was directly from one of their transporters during an exceedingly unprofessional and disorganised back and forth between the parties. They said they would not refund the deposit. So we came to an agreement with them as it was a significant deposit. We contracted one of their highly rated companies CARGOEX SRL. This company was shady from the beginning but we were stuck in an international move. They told us they would send 2 vans to cover our shipment, then suddenly the second van had trouble and didn't appear on moving day but coincidentally we had 'too much' for that mystery van anyway and another van was available but it cost 1k more and would take many days to arrive. Then it was supposed to arrive on X day and time and that was changed 3-4 times causing us to forfeit plane tickets twice. Daniel was unsympathetic to say the least and more accurately bullying - we have screen grabs of his chat with us saying 'you want to fight with me' and 'you don't know how to read'. Again we were stuck. The first van ended up stranded broken down in another country adding days onto its arrival. We have now gone to storage to find our belongings and nearly all of our furniture is dented, cracked, chipped or broken completely. Two with puncture holes through the side. 'Fragile' boxes were placed under rows of books. It was cruel and utterly incompetent. Anyvan won't help at all and has said that complaints have to go through this Romanian company who have said that they don't take any responsibility as there was a lot of weight. I would highly recommend avoiding Anyvan and CARGOEX.”

Helpful Report

Posted 1 week ago

Hi There, We’re sorry to hear that your experience didn’t go as smoothly as expected. We’d like to clarify that AnyVan operates as a platform connecting customers with independent transport providers, who submit their own quotes and manage their own services. In this case, you selected the provider directly through the platform, and as independent businesses, they each have their own operational procedures. We always recommend reviewing the terms and conditions of any quote carefully before accepting, to ensure you’re comfortable with the service being offered. We sincerely apologise that this move did not meet your expectations and truly appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 4 days ago

“Terrible rip off business. They took payment for a full moving and packing service and then simply didn’t send any packers on the day of the move! Refuse a refund and I am now suing them through the courts. I wish I had done more research before using them, I can understand why there are so many terrible reviews online”

Helpful Report

Posted 2 weeks ago

Hi John, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’d like to clarify that AnyVan operates as an inventory-based service, which means the price and allocated resources are based on the specific items listed in the booking. Whilst you selected a Premium service, the boxes you required to be packed were not included in the inventory, and therefore were not scheduled as part of the move. As this requirement was not added to the booking, it was unfortunately not reflected in the service or the cost. Thank you for your understanding, and again, I apologise that your experience did not meet expectations. Kind regards, AnyVan

Posted 2 weeks ago

“Important information: AnyVan is brokerage or a platform – not a removal firm. It simply communicates to the trade that you have a need. Their theme song should be Abba’s ‘Take a Chance on me’ because that is what you are doing. Their name needs a question mark after it. AnyVan? I booked AnyVan for a house move. After I booked, I received a reassuring video, numerous other reassuring emails, and had several phone calls with them. On the day I received messages from ‘the team’ promised to have me out of the house by 1 pm. Alas they never came and the ‘tracking’ showed me that they were actually moving away from my location, despite messages telling me they were on their way. Reaching AnyVan on any channel was a nightmare. The result? Excepting the incredible kindness of the buyer of the house, the chain would have collapsed. The stress of the day was so bad that it is only a month later that I can bear to recall it. AnyVan put out a new communication of the need for a removal team after my time for leaving the property had lapsed. I was finally out 8.5 hours late with additional costs 1) the buyer incurred costs turning their van around and staying elsewhere overnight 2) AnyVan incorrectly measures (is it an error or an intention?) the size of the load to potential suppliers so the removal necessitated two van loads, because the load was not as Any Van’s capacity calculator indicated. I have an apology from AnyVan, which helpfully verifies this review. Here it is: “I want to sincerely apologise for the distress, inconvenience, and frustration you experienced. It is clear that we fell short of the service you rightfully expected, and I want to acknowledge the specific challenges you outlined, including the difficulties in communication, the tracking discrepancies, the delay in delivery, and the issues with vehicle capacity. I completely understand how unsettling it must have been to face such uncertainty on the day, particularly with the additional stress of needing to accommodate your buyer. You also should not have had to experience the extended delays and lack of clarity from our team. While we cannot undo the experience, your feedback has been escalated and shared to help prevent similar occurrences in the future.” Indeed AnyVan cannot undo the experience: ‘unsettling’ is such an understatement. Nothing could actually compensate for the stress of the day. Note that they do not compensate for additional costs either (clause 15.1.4 in their terms and conditions). If you don’t mind if you get a van, when you get it, if it’s the right size, if the company incorrectly briefs its delivery partners on capacity – then this is the company for you. Take a chance? Never again for me.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We are truly sorry for the experience you had and the stress this caused during such an important day. We appreciate you highlighting these issues, and we fully understand how disappointing this must have been. Please be assured that your comments have been noted and will be shared internally to help improve our service. Kind regards, AnyVan

Posted 2 weeks ago

“Dangerous Bed Assembly and Dishonest Handling – Deeply Unsafe and Unprofessional I am absolutely appalled by the standard of work carried out by AnyVan’s movers. They assembled my father’s bed so dangerously that it could easily have collapsed while he was sleeping. My father is 74 years old, and the thought of what could have happened is genuinely frightening. When I inspected the bed myself, I discovered that the frame wasn’t secured, screws and pegs were missing, the middle support was higher than the sides, and the slats were fitted incorrectly. The entire structure was unstable. I had to dismantle and rebuild it myself to make it safe. The movers never said a word about any missing parts or uncertainty — they simply left, knowing it was unsafe. As soon as I alerted AnyVan, I was offered £200 as compensation, but only after repeatedly chasing and emailing them. What’s worse is that they then went on to mark my complaint as “resolved” on Trustpilot and claim I had accepted their gesture, which I had not. I remain deeply unsatisfied. Many words were written expressing how “sorry” they were, but after five or six emails from me, it’s clear none of it felt genuine. This wasn’t just poor service — it was dangerous, negligent, and dishonest. No paying customer should have to rebuild a bed for safety reasons, especially when hiring a company that advertises itself as professional. I would never trust AnyVan again. The lack of care, skill, and accountability was shocking from start to finish.”

Helpful Report

Posted 2 weeks ago

Hi Sarah, We’re very sorry to hear about your experience and the disappointment you’ve described. What you’ve outlined is far from the standard of service we expect from our teams, and we understand how upsetting and frustrating this must have been for you. Please be assured that this feedback has been taken very seriously and escalated to our Service Quality Team, who have already reached out to you directly. We’re glad to hear that a resolution has now been agreed and accepted, and we’ll also be reviewing this matter internally to prevent situations like this from happening again. Thank you for bringing this to our attention. Kind regards, AnyVan

Posted 2 weeks ago

“At a time when I felt completely stuck and unsure of how to handle my situation, I came across TRAKMINT.ORG while reading online reviews. I decided to get in touch, and I was immediately impressed by their professionalism and speed. Their team responded without delay, offered clear guidance, and genuinely listened to every detail I shared. They approached my case with patience and understanding, making sure they grasped the full picture before moving forward. TRAKMINT.ORG support brought me a sense of relief and confidence that I hadn’t felt in a long time.”

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Posted 3 weeks ago

Hi Shannon, Thank you for sharing your experience. However, it seems that your feedback relates to TRAKMINT.ORG and not our business. We kindly ask that you remove this post or redirect your review to the appropriate organization so it reaches the right team. We appreciate your understanding. Best regards, AnyVan

Posted 3 weeks ago

“Lazy driver rolled my brand new furniture through puddles in the rain”

Helpful Report

Posted 1 month ago

Hi Aron, Thank you for sharing your feedback. I’m sorry your experience didn’t meet expectations. One of our Service Quality Team members has already reached out directly to address your concerns. We value your feedback and want to make things right. If there’s anything further you’d like to share, please let us know. Best regards, AnyVan

Posted 1 month ago

“It was my first—and definitely my last—experience using AnyVan. The service was disorganized from start to finish. I had booked a Friday morning slot (7 am–11 am), but no one showed up. Despite my repeated calls—often waiting on hold for up to 20 minutes—the company claimed they had called me, even though I had no missed calls. They rescheduled me to a different day, one that normally costs less due to lower demand, yet offered no refund for the price difference. On top of that, I had booked ten large moving boxes but was charged extra even though only five were actually used. The whole experience was stressful, full of errors, and far more expensive than expected. I ended up paying over £700 for a small move. Never again.”

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Posted 1 month ago

Hi Lars, Thank you for reaching out and sharing your experience with us. I’m very sorry to hear about what happened, and I completely understand how disappointing this must have been for you. I’d like to let you know that our team has already contacted you via an alternate platform to request your booking details. Once we have this information, we’ll be able to review your case in full and address your concerns directly. As soon as your details are received, we’ll ensure your booking is looked into and a resolution is provided as quickly as possible. Kind regards, AnyVan

Posted 1 month ago

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

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Posted 1 month ago

Hi Scott, Thank you for your message. I completely understand how frustrating this situation must have felt, particularly with the tracking not updating as expected. However, I would like to clarify that our decision is not based solely on the fact that the driver eventually arrived. We had a contractual agreement to complete your collection within the scheduled window of 2:00 PM to 4:00 PM, and a driver was allocated accordingly. By arranging your own transport before the slot had ended, you made alternative arrangements without confirming with us first that we were unable to attend. The transport partner who accepted your job had cleared his schedule to ensure your collection could be completed. This prevented him from taking on other work and required him to travel to your property, using both time and fuel. In addition, there were back-office arrangements made to coordinate your booking and assign resources for your move. For these reasons, and as the service was in fact available to you within the agreed timeframe, we regret that we are unable to consider a refund in this case. We appreciate your feedback regarding live tracking and communication, and this has been shared with the relevant teams so it can be reviewed. Kind regards, AnyVan

Posted 1 month ago

“Terrible service. I arranged a move where I had to get to the estate agents by 4pm so I could collect the keys. The journey would take at least 4 hours so I paid extra money (£75) to have my collection time at 8-10am. On the morning of my collection, I tracked the driver to see that he was still an hour away from me just before 10am. I rang to see what is happening and found out that he has “severe delays and could not give me an estimated time of arrival”. I told them if I did not get there in time I would not be able to collect my keys and move in. I cancelled this (which to be fair to them was a simple process and the money was returned to my account very quickly) but then had the stress of trying to find a last minute removal company. I would never, ever recommend this company, even if they were the only option in the world.”

Helpful Report

Posted 1 month ago

Hi There, We’re very sorry to hear about your experience and the disruption it caused on such an important day. While we’re glad your refund was processed quickly, we completely understand the stress of having to make last-minute arrangements and regret that we didn’t meet your expectations. Your feedback has been shared with our team so we can learn from this and work to prevent similar issues in the future. Thank you for taking the time to let us know. Kind Regards, AnyVan

Posted 1 month ago

“Using AnyVan has been one of the worst experiences of my life. On arrival the driver was rude, insulting and started to demand more money straight away. He wanted cash!!! Our furniture for removal was smashed, our possessions thrown and stamped on. Literally my photos, birthday presents in wrapping crushed and broken. My sofa cushions got left behind as did my bookcase shelves after the van had left. AnyVan customer service refuse to do anything about it despite having a number of photos of damaged items and the bank details of the extra money we were forced to pay the driver. This is a horrendous company to deal with. What should have been a simple job has turned out to be an expensive nightmare which has impacted the mental health of myself and my disabled daughter. I’m still in shock over all of this.”

Helpful Report

Posted 1 month ago

Hi X, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the distress this has caused you and your family. This is certainly not the level of service AnyVan aims to provide. We note that your move took place a day ago, and our team have been liaising with you from the moment you raised your concerns. We kindly ask that you allow our team the necessary time to thoroughly investigate and properly address your concerns. Please be assured that we take all reports of damaged items and disputes with drivers very seriously and are committed to resolving the matter appropriately. We appreciate your patience while we review this, and we remain committed to handling your concerns fairly and promptly. Kind regards, AnyVan

Posted 1 month ago

“I’ve now used AnyVan three times for one simple house move—spending over £850—and the job is still not complete. Each time, the van has been too small despite me clearly listing the items. The drivers refused to take key pieces of furniture, and I’ve had to rebook again and again. To make things worse, several brand-new items were damaged, including my dining table, chest of drawers, and wardrobe—with visible chips and scratches. I’ve submitted photos, but customer service has been slow, vague, and unhelpful in offering a meaningful resolution. What should have been one straightforward move has turned into a stressful, expensive mess. Now I’m being forced to arrange a third van just to move the final items—things that should have been transported the first time. Avoid at all costs if you’re looking for a reliable, professional moving service.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you found your move stressful. Having reviewed your bookings, we can see that your original inventory did not fully reflect the total items that needed to be moved. As a result, two additional bookings were made, each including further items not listed on the initial inventory or with increased quantities. Our teams can only transport the items specified at the time of booking, which is why subsequent jobs were required. We understand this has been frustrating, and we regret that the process has not been as smooth as you expected. Our Customer Care team has been liaising with you regarding the concerns raised, including the photos of damage, and will continue to work with you directly to ensure these are properly addressed. While we always aim to provide a seamless, professional service, it’s essential that all items are listed accurately at the point of booking so that we can allocate the right van size and team for the move. Kind regards, AnyVan

Posted 1 month ago

“The review reads... The worst experience of my life, not helpful or accommodating at all. I even had more muscles than the guys that were moving my stuff and I'm an 8st 5'2" woman. They packed half the van on the day I had to hand my keys over and refused to pack anymore due to health and safety, and only picked up the lighter boxes that they wanted to take and left most my furniture and belongs in the house because it wasn't on their 'list' whereas their inventory was all wrong, after explaining to the booking dept what i had in each room. There were items written down that I didn't even own, yet they wouldn't replace the space with something else. Half my home was left in a different county, and I sobbed my heart out when I got to the other end and Im still recovering cancer, stressed and skint is an understatement! The men were rude, grubby, unwashed long hair, teeth missing, didnt offer to put something on their feet before walking up and down the carpeted stairs thats been professionally cleaned, barely spoke a word of English, and the customer services were basically telling me it's all my fault for not checking the inventory list. There was so much room on the van yet they refused to take anymore. I paid AnyVan £657 for a service that 3 presentable and accommodating men (offering to put a runner on the stairs or covering their shoes then taking furniture in) managed to do for me with the same size van without any quarms in less than half the time for £450 - so all in all I spent over a grand for moving when it was totally unnecessary. Ive asked AnyVan to be refunded because of the ordeal I've endured the past couple of days messing absolutely everything up and they refused. DO NOT USE!!!”

Helpful Report

Posted 1 month ago

Hi Jodi, Thank you for sharing your feedback, and we’re truly sorry to read that you were left so upset by your moving experience. We’d like to clarify that AnyVan operates on an inventory-based system. This means that the service you book is specifically based on the list of items provided at the point of booking. Our transport teams are required to follow this inventory and cannot substitute or add items on the day, even if there is additional van space, as this impacts timings and capacity for other customers. We understand that not every moving company works this way, but this process is how we ensure fairness and accuracy for all our customers. We regret that this caused frustration in your case and appreciate that it made a difficult day even more stressful. Our team has reviewed your booking and explained this in detail, but we remain sorry that the service did not meet your expectations. Your feedback has been noted as we continue to improve our service. Kind regards, AnyVan

Posted 1 month ago

“AVOID ANYVAN! Ignored photo evidence of significant damage and now won’t even reply to emails. And very telling - complaints have no phone number!! READ THE BAD REVIEWS! I wish I had!! Terrible.”

Helpful Report

Posted 1 month ago

Hi Holly, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Having looked into your booking, I can see that our team have since been in touch with you directly to address your concerns. We understand how frustrating situations like this can feel, and please be assured that we take reports of damage seriously and always work with customers to review and resolve them. Kind regards, AnyVan

Posted 1 month ago

“My experience with AnyVan was extremely disappointing due to their failure to fulfill a time-sensitive furniture collection booked through Facebook Marketplace. The collection was scheduled for 10 AM on September 9, 2025, as agreed with the seller to avoid a council notice. AnyVan did not provide a Transport Partner within the agreed timeframe, leaving me to move the item outside under pressure from the seller, risking loss or damage. Despite my proposing solutions like sourcing a local driver, they were rejected, and AnyVan unilaterally cancelled the booking and issued a refund, which I explicitly stated was unacceptable. Their customer service dismissed my concerns, ignored the urgency, and closed the matter without offering fair compensation or alternatives, leaving me exposed to potential financial and legal issues with the seller. How can this company improve? 1. Honor Time-Sensitive Bookings: AnyVan must prioritize fulfilling agreed deadlines, especially for urgent collections, by improving driver allocation systems to ensure availability. 2. Listen to Customer Solutions: Instead of dismissing customer suggestions, engage constructively to find workable solutions, like expediting local drivers. 3. Transparent Communication: Clearly explain limitations and offer realistic alternatives (e.g., partial refunds plus compensation for losses) rather than forcing cancellations. 4. Fair Compensation: Acknowledge losses caused by their failure (e.g., extra costs, time off) and offer appropriate remedies beyond just refunds. 5. Better Escalation Process: Ensure complaints are genuinely reviewed by senior staff, not closed prematurely, to rebuild trust.”

Helpful Report

Posted 1 month ago

Hi Ahmed, Thank you for sharing your feedback, and we’re sorry to hear that you were left disappointed by your recent booking with us. To clarify, a driver was originally assigned to your collection. Unfortunately, due to a family emergency, they were unable to fulfil the job, and we contacted you immediately to discuss alternatives. We requested that you open up the timeslot so that we could source another driver, but this was declined. We also offered the option to reschedule to an alternative day, which was also refused. We completely understand the urgency you felt, but as you requested an immediate replacement driver, this was unfortunately not possible within our operating model. As a result, the only option remaining was to cancel and process a full refund. You first spoke with one of our customer care agents, and when you were unhappy with her explanation, your case was escalated to a member of leadership who confirmed the same outcome. While we regret that we could not meet your requirements on this occasion, our team did explore all available solutions. Kind regards, AnyVan

Posted 1 month ago

“Didn't collect on the arranged day, didn't deliver on the arranged day, customer service and support virtually non-existent, offered me a derisory amount as a 'goodwill gesture' which I declined, and have failed to follow up on my request for this to be escalated. The driver was the only good thing, but then he isn't an AnyVan employee.”

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Posted 1 month ago

“Absolute joke of a company. Went to cancel a booking 36hrs before as no longer can collect on the day planned. 50% refund. Stuck into the "terms" of the booking, that I'm sure everyone reads diligently. Consistent with the last awful service I had from them. They stuffed the collection, got there late. Driver got stuck in traffic, collection point kindly waited for him. No way he can deliver to drop off as closed. Had to take to another location and then I had to pay again another company to move from there.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. I completely understand your frustration, but I do need to be clear. When a booking is made with AnyVan, it is agreed under our Terms and Conditions, which outline the cancellation policy. If a booking is cancelled within 48 hours of the move, a 50% refund applies. We appreciate that not everyone reads the full terms before confirming, but by accepting the booking you also accept these conditions, and we cannot make exceptions outside of them. Regarding the previous booking you mentioned, I’m sorry to hear of the delay. From what you described, the driver was held up in traffic. While we do everything we can to plan efficiently, there are unfortunately situations like this that are completely outside of AnyVan’s control. I understand this isn’t the response you were hoping for, but I hope it clarifies why your refund was processed as it was and why we weren’t able to intervene further in the earlier case. Kind regards, AnyVan

Posted 1 month ago

ANYVAN is rated 3.4 based on 2,751 reviews