Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“they pick up 1 refridger at 11am and deliver it at 5pm 500 meters away. i could walk to drop off point for 3 minutes and they took 6 hours. when i called them , they are doing other jobs while they load my stuff. mixing with thousands of other stuff . i wasted 6 hour which could be free with 3 minutes walking . they excused that its due to carbon footprint lol?”

Helpful Report

Posted 1 year ago

Hi Jindan, We are sorry to hear you are unhappy with your AnyVan booking. AnyVan is a part load company and therefore delivery of your items may not be direct. So to ensure we provide the best price to our customers and to minimise our impact to the environment, AnyVan will route your booking as part of a journey and so other bookings may be completed during your route. This is further detailed on our website and in our terms and conditions. We understand you have spoken to a member of the team, and goodwill gesture has been offered for the inconvenience caused. Kind regards, AnyVan

Posted 1 year ago

“Price went up whilst waiting for them to call me back.”

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Posted 1 year ago

Hi there, We are incredibly sorry to hear the price increased during the booking process. AnyVan’s prices are based on varying factors, such as availability, the items of which you are transporting, and the package selected for your move. We can see your move is now complete, and you have left positive feedback for the drivers. We would like to thank you for your feedback. Kind regards, AnyVan

Posted 1 year ago

“Where to start? I paid for a service which they did not provide, whilst travelling to my new property I spent the next 2.5 hours trying to get them to do what I asked. They didn't, it was escalated to a Customer Services Manager who broke all the rules of any complaints procedure - Listen to the customers grievances, understand and propose a plan of action - she didn't do any of these - in fact all she wanted to do was talk over us, despite me telling her to be quiet and listen to the customer. She would not escalate it any further, nor was she prepared to listen. Another point is that THESE ARE NOT A REMOVAL COMPANY - they are a tech company - just the same as JustEat, Deliveroo, Uber - they essentially get the business and then drive down the contractor costs with the removal men taking as much margin as possible and cutting corners on quality. They will also inflate the prices as they see fit and then try and re-sell you the same service which they did not do in the first place. There is one rule at this company - bleed the customer for as much as possible, no flexibility, no service and hope that they can pass the responsibility onto the removal men. Would I use them ever again? Absolutely never, would I recommend Anyvan to anyone? Absolutely not - in fact, every person I know who is looking to move will be made aware of this scam company. Front end, they are slick - back end they are utterly dreadful. If I could give less than 1* I would. Oh and by the way, thank you kindly for bringing my wife and child to tears through the service offered. Now is the time that I get onto my bank and reverse the charges as they offered no form of compensation.”

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Posted 1 year ago

“Beware anyvan is a sheyster company they don't care who they send to you anyone can pick the job up and when your on your own they made me as a woman very vulnerable as I had no choice as I had to be out the house on that day paid £418 for a house removal and they sent 2 Young's boys one boy said that he had just finished college I didn't know what to do as I had to be out the house on the day but creata I think was the removals company they used the boys kept saying no worries no worries as there English wasn't good at all what was I to do my disabled friend has to help me as I was crying and stressed as I didn't know what to do they didn't know how to move they didn't know how to angle my £2000 settee and by the time they got it down the stairs the legs had broke off I was in state of panic but what could I do they also picked up my glass cooker hob with the lid and the hob nearly came clear off my friend who is disabled has to lift fridge washing machine, beds , whilst the other boy took a rest my friend practically did everything the older boy then said there wasn't enough room and there not allowed to do 2 trips I couldn't cope and my friend has to say she has paid for all the items to get removed the older boy said ok we will it was a complete disaster my back aches my friend has to go to doctor as he has hurt his arms and legs who is just out of hospital with blood clots but he just couldn't see me in the state I was in never never use this company especially if your a single woman as they take advantage I will be telling everyone I can and also going to watchdog and trading standards as I paid £418 for a unprofessional removal company it's not just that the first guys that came they said they wanted more money which I didn't have and then drove away when I called the company and complained they said I couldn't get a refund I had to pay more so by that point I was confused and paid more for them driving away and for them to send 2 boys to do the job I had to ask family for more money as I didn't want to lose the £217 I had already paid I was stuck when I called that day to complain they put me through to another department and they kept hanging up disgusting anyvan just want your money and more and then refuse to give you refund and when you do pay like me they sent 2 boys so it does show and prove they just use any tim dick and harry to do your removal I'm sick I feel robbed out my money and felt they took advantage and didn't care , all my neighbours witnessed these 2 young boys and a disabled guy trying to do my move the neighbours said they would help but there all old but was disgusted and I did pass your name anyvan about telling everyone who listened not to use this site as the site is false no one with a blue outfit came and no blankets to protect your stuff everything you do is charged ans your left at the hands of 2 strangers so there website is fake and the money I paid and my broken settee and cooker they don't care I asked for a refund and as I said they pass you about then hangup horrible horrible nightmare of a company stay away ⚠️”

Helpful Report

Posted 1 year ago

“Shysters. Guess you get what you pay for? - they came up with the cheapest quote and they dished out the most cack-handed crew! Then they claim they are covered by the small print. A 'serious' removals company will charge/quote more - perhaps as much as double... but will more likely than not take care and make a real effort. The fact that the AnyVan crew spoke little English - in England, beggars belief... but sums up this outfit perfectly. AVOID ANYVAN.”

Helpful Report

Posted 1 year ago

“Terrible experience. After filling out the online form correctly with all the details and paying for what I was asked, the day before the job ( after I contacted them to check if everything was ok) I have been told that actually the quote they gave me was incorrect and it was my fault that I didn’t double-check it. So they asked me an extra £164 to do what initially was a £74 job. I had no other choice than to cancel it and lose all my money. I had to move musical instruments for children who now won't get any.”

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Posted 1 year ago

“Clicked on a link in an email to use their service. Nothing on the page I landed on suggested a different service was needed for a piano. Placed order. Was called within a few minutes to advise to use different service and refund provided. Caught up in the excitement of the delivery of a piano I booked the piano service not really realising it was far too expensive and I couldn't afford it. Realised almost straight away and immediately got on the chat service who couldn't help. Immediately got onto the phone to customer service who basically stated that the company DO NOT REFUND under any circumstances where they are not at fault, NO customer service, NO gestures or good will, NO empathy on the financial hardship that this is now going to put me in. They will refund when it suits them to make you spend more money but will not if you change your mind within a minute of pressing that button. DO NOT USE!!!”

Helpful Report

Posted 1 year ago

“Would not use. Driver was unfriendly and refused to move boxes down to the ground floor claiming I had only booked the move from ground to ground when I had clearly booked first floor to first floor service. He was lazy and rude. When I complained the customer service was unhelpful. I wouldn’t use them again.”

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Posted 1 year ago

“Booking with this company seemed professional till the moving day 4hours late our buyers were forced to move in while we were still in the house with all our belongings after 15 are so phone calls to the worst customer service the van arrived a small sprinter van joke to move a 4 bedroom home. long and short of it it took 4 trip s and 4 trip for us with our 2 cars.Load s of things left behind till gone 3 o clock in the morning we also got held to ransom on how may boxes we had even that we said on booking we had more than 50 we had to pay £200.more are else they would walk of the job due to the time and the pure tiredness of the hired work men that any van had employed our furniture and boxes were left any where it was a complete nightmare the lads did there best but any van could not care less about them are us the move cost £1345.00 to move from Heywood to bury 6.5 miles absolute terrible experience that can be confirmed by on lookers that could not believe what they could see”

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Posted 1 year ago

“I wish to upload some pictures of how the drivers literally threw our furniture into the storage. How can I show this. Should I contact watchdog”

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Posted 1 year ago

“Terrible Experience with AnyVan – Misleading, Overpriced, and Careless with Personal Information I had a terrible experience with AnyVan, and I strongly advise against using their services. I was misled by their call agent regarding the size of the van they would provide. The agent reassured me that the van would meet my needs, which was the main reason I decided to book with them. However, they failed to deliver on that promise, sending a van that didn’t match what was discussed. My booking email clearly shows that I required a Maxi Loader 7.5-ton van, but they sent me a Luton van with a capacity of just 3.5 tons instead. This was completely inadequate for the job and not what I had paid for. On top of that, their pricing is outrageous. I was charged £1550 for the service, which is significantly higher than the quotes I received from other removal companies for the exact same job. I had offers ranging from £900-£1200 for a Luton van, similar to the one they sent me. When I requested a refund for the difference, they refused, going against their own promise to beat any price. After making a complaint and awaiting the outcome, I received a very strange email from them, stating that a third-party company had requested my personal information because of an alleged accident involving a lady and her daughters. This left me extremely concerned and confused, as I am a man and had no such incident. When I contacted them about this alarming email, they casually informed me that they had mixed up my details with another customer. This level of incompetence is absolutely unacceptable and only added to my frustration. I was expecting fairness, especially since they have access to the call recordings that would clearly show how I was misled. Instead, I’ve been left feeling cheated, disappointed, and frankly, quite scared by the careless handling of my personal information. I will be sharing my experience far and wide so that others are aware of the misleading information and poor service provided by AnyVan. Avoid this company at all costs.”

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Posted 1 year ago

“Timeframe changes dramatically between the evening before and the day off. Zero cust8mer service. No one replied to my email. Still have not. Terrible company.”

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Posted 1 year ago

“To All Concerned This is to warn whoever is reading this review against using Anyvan Ltd for moving in UK. We have just had the most horrific experience with the. They cancelled our order for shifting and storage after receiving the payment and have refused to refund our money. In addition, we have lost all the items which were to be picked up, packed and delivered to my daughter who will be in UK by the beginning of October. From India, I was booking some household items to be packed and moved from my nieces house who is a student to storage till my daughter’s arrival in UK as a student. The customer acquisition team was very helpful and moved really fast. They called me multiple times on my Indian mobile phone and established contact on numerous occasions till the time the payment was made. I also received all the invoices and other documents on time which were completed and sent in a timely manner. The booking was made on the 20th. They were vociferous in demanding payment which I did on the 21st, as soon as I received the estimated invoice. The booking was finalised, with the time and date of pick up given as 8.00am - 11.00am on 23rd Aug. We were told that 24 hours prior to the scheduled time of pickup, we would be sent communication with the driver details and contact numbers. That did not happen. We tried contacting them. After numerous attempts, we got through and were, once again, assured that all was in order. Yesterday, the whole day we have been monitoring the website and trying to track the driver. But no driver details were updated. I even tried calling the customer service on numerous occasions but received NO REPLY or CALLBACK. My niece ( her local number is listed on the contract), who was waiting in her apartment for the packers to show up, constantly tried to establish contact, but ended up waiting the whole day without any success. Nothing was ever updated on the website which we were monitoring constantly both from India and locally. At 1300 hrs, I established contact with Mr Cleon, from customer service. He assured me that the driver details will be updated at the soonest and to give him 1 hour to sort things our and get the stuff packed and picked up. After 2.5 hrs, I again was able to establish contact with Ms Sam from customer service, who then informs me that the driver had reached the location at 0822 hrs in the morning. Apparently, he uploaded some photos as proof. The photos are for another location. He claims that he tried to call the local number listed but received no reply. No calls were received by my niece and no missed calls either. They then asked me to reschedule the appointment with an additional payment of 50% of the booking amount. This amount was later brought down to 25% of the booking amount. I agreed to pay the additional charges. Yet, Ms SAM told us that the reschedule / move was not possible and that we would lose our complete booking amount as a result. This came as a shock to me. How can you be so brazen and unprofessional to just take the whole sum of money when you are at fault? To top it off, at 1545 hrs, my niece gets an SMS with the driver details and a link to track the driver. On clicking on the link, she was informed that the drive was completed. Soon after, she got an SMS that the move has been cancelled. This is clearly daylight robbery. Anyvan has cheated me of not only of my booking amount, but I have also lost a couple of thousand pounds of household items which cannot be replaced. This is to warn all people reading this review not to use ANYVAN for your moving needs. They do not provide the service but will take your money.”

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Posted 1 year ago

“Any Van removals guys are great but unfortunately if you put your furniture in one of the storage centres DO NOT USE PARK ROYAL NW10. My furniture was in put in storage in Enfield depot around 4 years ago & about 2 years ago they shut down this depot and just moved all my stuff to NW10 - then advised me after they have done this. They then promised that when I wanted my stuff it will be charged from Enfield where the items were originally placed. For the last two weeks i have been trying to get a quote to have my stuff delivered back to me as it is miles away - prob 1 hour & half away from my home. I have even rang the office a few times & first they couldnt find my account despite taking the money for 4 years & informed someone would ring back - Im still waiting!! Then I rang today & as usually got through to 3 different people in various departments but not anyone that could give me a quote. I have emailled over 3 times asking for this. Have they lost my stuff & I have been paying the priviledge - who knows - but no quote is forthcoming which is really weird. My advise would be find another company to use for storage. Maybe I will get lucky & get a quote to have my furniture back - wish me luck!!”

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Posted 1 year ago

“SINGLE-HANDEDLY THE WORST COMPANY I HAVE EVER DEALT WITH 1. driver arrived nearly an hour late 2. van sent was too small for the goods I had paid to be moved. at least a third was left on the pavement. (and I had chosen to include LESS goods on the day than I had paid for) 3. van in a terrible state, looked like some rough white van from god knows where 4. inside furniture piled any old how, with no protection or restrictive bands and tapes (the driver told me a glass cabinet would be smashed and I was better off not including it) 5. when it became apparent that only a fraction of the goods I’d paid to be moved could fit, I phoned the company. I was told I had not listed two items correctly and had not included measurements; the items in question were a small grandmother clock and a hall stand. On the website there was ZERO indication I had to do ANYTHING but click an option from a drop-down box (the options included ‘grandfather clock’ and ‘hall stand’). If I HAD included measurements the two items still would not have fit because the van was too small in every single way possible. 6. I was left with no option but to pay an extra (forget exact figure) about £160 more on the spot (the whole job only cost about £300) in order for another van to come the next day and pick up the remaining two items. I had to take the items back upstairs and delay my own plans to travel that day in order to be present for the collection the next day. And thank god I still had a night at the property!! 7. The employee I spoke to was aggressive with about as much customer service skills as a pig. 8. While I was on the phone to the company someone else at the company instructed the driver to leave my furniture on the pavement and drive away. The poor guy, who seemed constantly afraid he would lose his job, did (he also offered to move all my furniture himself, independently of the company, for under the fee they charged me; of course, I couldn’t accept as had no guarantee he wouldn’t just take the money and ‘run’ but it says a lot about the loyalty this company inspires in their employees…) He was then told to come back about five minutes later once I had paid. 8. the delivery, in lieu of my presence, was received by my elderly parents. It was nearly five hours late and arrived at midnight. Zero updates were given and we only got nonsensical replies when we tried to contact the driver 9. I complained to the company and was assured by two young men (who turned out to be absolute wastes of space and lied through their teeth) that a complaint would be logged and I would be contacted about the ‘resolution’. All seemed pretty pointless but I thought the whole thing was so disgraceful and shoddy I did log the complaint 10. next day remaining the remaining two items were delivered - four hours late. With ABYSMAL lack of communication from driver. 11. I never heard a word about the resolution of my complaint. 12. A month later I phoned the company and spoke to manager. He accepted that the website is unclear, customers cannot be blamed for failing to provide measurements if they can see no indication that they should, and refunded the extra £160 I paid 13 The stress caused a rheumatoid arthritis flare up that I am still suffering from 6 months later. AVOID. AVIOD. AVOID.”

Helpful Report

Posted 1 year ago

“I used Anyvan for my move, I wanted my heavy items moved as I couldn’t really lift. After looking at reviews I decided to give them a try. Well I will never use them again, the 2 cowboys that came to move my stuff were very careless, they damaged the kitchen floor of the rental I was moving out of, when they moved my fridge freezer, they also damaged my fridge freezer at the back. They damaged my chest of drawers at the back and I noticed a few weeks after I moved in to my new place that the wardrobe they moved had big scratches on the top, when we were putting it back together. Looked like it had been dragged, to get the scratches it had. They denied everything saying it wasn’t them that caused the damage, but said the floor could have been damaged while the fridge freezer was moved. That had turned up really late too, we were expecting them between 9am and 12 noon and they got to my place at 5.45pm and they said it had been a long day for them, most likely they were tired too. AnyVan offered me £25 as a gesture of goodwill, I thought that was a very insulting offer to say the least. I’m sure not all the moving guys are dishonest, but these 2 were and it’s put me right off the company for any future moves I do. I’m also sure they can do a good job with moving items, just as long as they don’t damage anything and then deny it. Anyvan has a bad customer service, for being dishonest, in my opinion.”

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Posted 1 year ago

“Please read the reviews on this page before booking - DO NOT BOOK WITH THIS COMPANY. We booked two drivers for our move day but only one turned up and over 2 hours late from the end of the booking period. Once the driver arrived, his boss called to tell us we would need to pay £60 extra cash in hand because we have a lift in the building and we didn’t put this on the form. When I refused to pay, the driver said he’d leave my belongings on the street. He was really aggressive and unprofessional. This company works with self employed drivers and for the looks of it, they don’t care what kind of people they are. No other company would hire someone who threatens a customer. Myself and my partner had to help the driver for hours to move all our stuff. It took hours to move and we finished moving by midnight! I requested a refund but they refused to provide the whole refund because I didn’t say that the building had a lift and I had a chair and a lamp to be moved too, which is ridiculous. Please stay away from them if you want a hassle free moving day. You’ll end up doing most of the work yourself and pay hundreds for it.”

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Posted 1 year ago

“Anyvan is a scam - Avoid! Anyvan is a scam - with 0 customer service. The movers refused to deliver the sofa. Absolutely 0 customer service.. they will make you pay again to rebook movers. They pretended a mistake in the floor number and refused by all means to press the button on any other floor, without rebooking and paying for another delivery. Customer service is non existent and had absolutely no interest in helping, except pushing me to do a rebooking (which I would have to pay for, of course). My sofa didn t get delivered and they took my money. Absolutely a joke and scam. Avoid by all means. (The person I spoke to over the phone was supposed to send me an email with contact details to make a claim.. but they conveniently forgot).”

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Posted 2 years ago

“I had a 2 hour slot booked and they arrived late, but here's the rest of my experience: The drivers arrived rude, grumpy and complaining about the walk from my flat to the van, claiming that the walk was 100 metres (it wasn't even close to that). They then proceed to start removing taking some parts of a bed out of the flat, and then disappeared for over 20 minutes. There's 2 bits of walking, from flat to elevator (30 paces) and from the building door to van (50 paces). During the time they were gone I took the following from the flat to elevator: Big chest of drawers (no idea how I managed it on my own) Other chest of drawers Book case/shelving unit TV stand Coffee table Desk Office chair All sofa cushion 2x mattresses All 20+ boxes & bags Sofa (with a friend) TV (with a friend) After 20 minutes on the phone to customer service I had to pay an extra £58 on top of the £290, when there was no ask or section mentioning the walk to the van, bearing in mind you can't always get a van right outside, so not sure what was expected. On the other side myself and my friend then helped them as I was made to feel bad it had taken about 4 hours when it should have taken much less. I sent videos to AnyVan showing what I had carried out, the distance they were complaining about (I did the same move in with my 60 year old Dad 5+ years ago). I had zero gratitude from the grump miserable movers, despite making their job easier than if there was no walk to the van. What was I offered? £36 credit to my AnyVan account. Luckily I have prevented 2 friends who are also moving from using this company hopefully this review will make you go elsewhere.”

Helpful Report

Posted 2 years ago

“Extremely bad experience. Be warned, the booking process is very misleading and asks you to select images of the item types being moved. I chose boxes and chairs, chose an additional person to assist and paid extra to have items delivered to a 1st floor location. An agent turned up on the agreed day and immediately said he was there to collect one chair and one box for £100 (with an assistant!). When I questioned this, they got head office to call me who said that to get a bigger van to me would incur a 50% penalty and to cancel would cost me £100! Total misleading rip off from start to well rehearsed finish”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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