ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.40

3.4 Rating 2,801 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, immoral and unethical totally unreliable/unprofessional.”

Helpful Report

Posted 1 year ago

“Company is so non ethical”

Helpful Report

Posted 1 year ago

“I'll just leave my email complaint, after going back and forth for months. The only offer they could give was £10 off the next time I use them. I'd never use them again. Rude driver - booked and paid for two people to help move a full house of furniture. He turned up alone, so we had to help. Helping actually meant that we did ALL the lifting and going up and downstairs. He drove the stuff to the new property where we waited for 3 hours as he did other jobs in-between, he half-assisted in unloading the van (dropped our property, and didn't care). Then just drove off, leaving us to move all the stuff up 2 flights of stairs ourselves (you actually pay to have them take things up the stairs). He forged my signature to say that I was happy with the competed job - despite a lot of my property being damaged. Contacted AnyVan for MONTHS afterwards and they took no responsibility for the fraudulent signature, or the fact we did most of the work (all but the driving). They didn't give a rats behind. Very patronising on the phone They ended up offering me £10 towards the next time I use them - which will be never.”

Helpful Report

Posted 1 year ago

“Had a car moved 280 miles by Anyvan as the quote was fair. They did not let me know a time for pickup as stated so I had to chase them. They were 4 hours late picking up the other end from the chap i bought it from. There was no communication. I had to keep contacting them. They then changed delivery to me to the next day! Again they did not communicate and their tracker was never updated. Funny they recalled the feedback email. AVOID”

Helpful Report

Posted 1 year ago

“I have used AnyVan for the first time for a small removal, the quote was really attractive but I didn’t know what was waiting for me. The driver came very rudely counting the items one by one, then he tried to force me to pay £110 for a 20 seconds walking distance which is crazy! I managed to reduce the price by 50% . The driver himself told me that AnyVan uses low prices with hidden fees purposely. Anyway, I went to my new property and didn’t unpack my stuff straight away, I left the TV at last as TV table didn’t arrive from Ikea, when I turned it on, I noticed that the driver had damaged it! I asked Anyvan for reimbursement but they rejected my claim ! It’s a scam, I will never use them again.”

Helpful Report

Posted 1 year ago

“Absolutely appalling treatment yesterday. We bought a wardrobe flat packed from jysk in Wakefield. We asked about delivery which we were told was by anyvan and would be £26. A lot considering they were driving two miles up the road. We asked if they would take it upstairs in that price as my partner and I both have bad backs., and not just feeble back ache, i have a metal plate in my spine and under no uncertain terms must i lift. We were told we had to go online and sort the delivery and yes it included taking it upstairs. On their web site there was a choice of two prices depending on the size of the package. We didnt know which size ours was so decided as they were going to take it upstairs we would pay the higher price of £40. They arrived this morning flatly refusing to take it upstairs. My partner argued with them that we had paid an extortionate amount for that service but it was left at the bottom of the stairs. We are now going to have to lift it up between us. Shocking service, what a disgusting company.”

Helpful Report

Posted 1 year ago

“Bad company don’t use”

Helpful Report

Posted 1 year ago

“Today, I made an agreement with this company to move my house to a warehouse. They did not inform me what kind of belongings I have and whether their information is important. They also entered the information I gave incompletely into the system. The driver they sent is a disgrace. The vehicle is very small. I said I have a king size bed. It did not fit in the vehicle. We tried to put it in a difficult way. The driver who will help is looking for an excuse not to work. So much so that they ruined my whole day and my belongings. Their customer service is a bit low. They hung up the phone on me several times. They treated me badly. While they were on the line, they had a meeting with the driver to create an argument. Their workflow is terrible. And they are doing business against human rights. Do not choose this campaign. It is incredibly scary. It is so bad that I wouldn't even want to spend time on such things. But I want to write everywhere. I told them to refund my money. They talked like they were making fun of me. They spread the entire half-hour job into 4.5 hours. They caused me so much stress that I want to say more as I write. It's very bad. Don't choose it.!!!!”

Helpful Report

Posted 1 year ago

“I asked for a Luton van and got a fiat mwb ducato. I asked for 2 strong men and got 2 persons unable to lift anything heavy which made everything take twice as long. They refused to take the worktops along with other items as they were too long for their van and suggested I arrange for them to return the following day for an additional charge. They did not have any protection for the items and scratched almost every kitchen door as they squeezed it into the van. I send pictures of the complete kitchen to Anyvan to ensure there would not be any problem. I attempted to call them several times but they did not return my calls.”

Helpful Report

Posted 1 year ago

“The pre day service was excellent, on the day was acceptable. BUT do not make a mistake with what you have, they charged me £6.50 per box extra, might not sound a lot but that equated to a increase of 30% to the end bill, I have no problem paying extra for the boxes but the £389 extra on the day was taking advantage of their customers stress. Would not use them again.”

Helpful Report

Posted 1 year ago

“Made loads of promises when booking about how I wouldn't have to worry about anything. Moving day turned out to be a complete nightmare as I booked the removals between 12-2 and no sign of them and tracking wasn't working. Apparently they were stuck in bad traffic. They eventually turned up after 5pm because of an engine fault, which I have still had no proof of. The men turned up- one with no English, failed to wear protective foot wear or put protective covers down. They completely messed up the sale of my house, luckily my purchaser was very understanding. Customer services were shockingly bad when dealing with the complaint and got a ridiculous £50 refunded. Avoid!!!!!!”

Helpful Report

Posted 1 year ago

“Do not use Any van! We bought a heavy dining table at Home Sense, and they offer Any van for a delivery service. The order online took ages to sort out but they quoted £40 for 2 men, which we paid. On the day of delivery we got several confusing and contradictory messages re expected delivery time, and when we rang for help they were difficult to understand, with poor English. Eventually they found the shop, but then rang to say there was an extra charge of £14 because the table was on the first floor, not the ground floor! We had no choice but to pay or they wouldn't deliver it. I suspect, reading other reviews, that this is a regular scamming tactic they use. They were unprofessional, foreign, untrustworthy and shambolic. Avoid!”

Helpful Report

Posted 1 year ago

“Do not use this company! They are scammers! They turned up in the smallest van you have ever seen to move a 3 bedroom house! They filled the van and then said (with half our stuff still left in the house) that that was it! I needed to speak to anyvan and pay more if I wanted the rest of the stuff taken as they had taken everything on the inventory! They then tried to get me to pay another £320 to move the rest of my house contents! I refused and every 10 mins this price went down! Eventually after threatening to take them to court we paid £40! Awful company make the day so much more stressful and obviously scam people to pay more money by bringing vans that are too small and trying to charge them more money for an extra trip! DO NOT USE!”

Helpful Report

Posted 1 year ago

“Pessimo servizio sento di essere stata truffata.”

Helpful Report

Posted 1 year ago

“Beware of scammer company. I moved with AnyVan 6 months ago to a house in Irvine. After six months I have to move again. I call them. I pay when two very young and unprofessional kids arrive at my house. After two hours trying to understand what to do, they run away without telling me. nothing and anyvan doesn't want to give me my money back. unfortunately it happens that a company works well then to save money it hires non-professional people and things change. watch out for scams.”

Helpful Report

Posted 1 year ago

“The removal team arrived, wouldn't speak to me much and I showed them to my fridge freezer and other items. When removing the fridge freezer they shut the door so I couldn't see and they ripped my lino up in the kitchen, took a picture and blamed me for the damage! The image they provided has the water from the fridge over it so you can see it was them! The back of the fridge is dented too. They then didn't check the item list either, they forgot to take my tumble dryer. Absolute disgrace of a service. I wouldn't recommend this company to anyone and would steer very clear if you value your items.”

Helpful Report

Posted 1 year ago

“WOULD NOT RECOMMEND FOR HOUSE REMOVALS I've used Anyvan in the past before but they seemed to have deteriorated recently. I did a one bedroom flat move to a house 2 hrs drive away and initial charges were about £460 but after we had loaded the van they up the price to £720 which was almost double and said if I don't pay, they wont deliver anything at all and there is no refund. I find there is no transparency in how they calculate these charges as the driver himself kept changing his mind during the delivery and it opens people up to being overcharged especially when they know you are desperate. I felt kind of played tbh, that he waited until the last moment to increase the charge and then threatened and pressured me into paying saying things like I am wasting everyone's time and saying "if you don't want I'll take out all your things now and leave. You are delaying me." It was honestly a pretty upsetting and expensive experience and I would recommend other companies like Hello Vans which my housemate used (after Anyvans denied her delivery on the day itself with no refund at all and just left), as they are a lot more flexible, upfront with their costs and better customer service.”

Helpful Report

Posted 1 year ago

“WARNING. I have moved with anyvan.com. Please don't use this company they are scammers I paid for pack move and unpack and it took six hours to get to my new place. They blackmailed me to pay £300 extra on the pavement outside my old flat. They didn't unpack and damage so much stuff I'm going to trading standards. This is a good website for proper reviews of them not the many other sites that give them a good review. They knew I was disabled”

Helpful Report

Posted 1 year ago

“ANYVAN charged me £417 for an item NOT picked up; it's still in my hallway I have paid £417 to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services agent; I passed the phone to the driver at around 2:40pm the customer services agent asked him, could he make it by 5pm as Amazon closes at that time according to ANYVAN agent; the driver said he couldn't make it by then, the agent threatened the van driver that he would be liable; he held his ground. The agent asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. the agent replied Oh God! The agent then blamed me; quoting their rescheduling charges: To reshedule a pickup ANYVAN charge 50%; over £200 in my case. To cancel a pickup ANYVAN charge 100% of the booking fee; £417 in my case. I was disgusted with the agents very aggressive posture, as it was the day of my birthday I decided not to continue talking to the aggressive agent anymore. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417; I don't trust ANYVAN who are money grabbers! You must be careful with ANYVAN many of there pickups go wrong; that's when your pain will start! Use ANYVAN at your own peril! *** PLEASE DON'T USE *** Date of experience: 22 December 2023”

Helpful Report

Posted 1 year ago

“ANYVAN charged me £417 for an item NOT delivered; it's still in my hallway I have paid £417 pounds to deliver a Washing machine to Amazon in Staffordshire. On pickup day, I phoned customer services and was worried that the drivers hadn't come and was worried that Amazon would be closed. When the driver did come I was still talking to ANYVAN customer services; I passed the phone to the driver at around 3pm the customer services asked him could he make it by 5pm as Amazon closes at that time; he said he couldn't make it by then and she threatened him that he would be liable; he held his ground. She asked the driver what are your overnight charges to hold the item; he replied he was not working the next day. So in the end I have been charged £417 for a delivery that hasn't taken place; the washing machine is still in my hallway. ANYVAN were very aggressive not just to me but to their own drivers. I asked her to cancel the delivery; she said to cancel the delivery would cost the entire amount of £417. So I have lost all that money! Please do not use these ANYVAN; if it goes right fair enough but when it goes wrong you will pay a fortune and there customer services will blame YOU! It should be noted that the customer services person who took the booking assured me the item would be delivered and that they had delivered to Amazon many times. I have lost £417 I don't trust ANYVAN these money grabbers! Use these ANYVAN at your own peril! Date of experience: 22 December 2023”

Helpful Report

Posted 1 year ago

ANYVAN is rated 3.4 based on 2,801 reviews