ANYVAN Reviews

3.13 Rating 869 Reviews
54 %
of reviewers recommend ANYVAN
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.35 out of 5
Returns & Refunds
Refunds Process
Difficult
Read ANYVAN Reviews

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

020 3872 3050

Email:

reviews@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London

Write Your review

Tell us how ANYVAN made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Anonymous
Anonymous  // 01/01/2019
The good: Anyvan wins for price. We were as specific as possible about what we were loading, but within the 48 hour time limit we had a friend offer us a nice office chair so we contacted Anyvan to see if we could add it. They said it was up to the driver - the driver had no problem taking it, which was great! The driver tracking worked really well. The driver and assistant loading everything and dropped it off without incident (slowly but we didn't have to pay by the hour). We thought everything had gone well until we started unpacking, leading to the bad:
* Coffee table had gouges in the wood like it was packed next to things other than boxes with no protection (we weren't the only flat Anyvan was moving in that load)
* Television had plug snapped. I'm not even sure how that's possible.
* Fragile boxes were unloaded upside down!

We contacted customer service and had a rather hostile response - we didn't even want money for the items, just to make sure it didn't happen to anyone else! They refused to even listen to us, just telling us we can't get money back because we didn't make the claim fast enough. We didn't want money back!

They told us that anything the driver damaged was our fault for not packing it correctly. I'm not sure how we could have "packed" our coffee table so they didn't gouge it - I guess they expect all the furniture to be wrapped in bubble wrap so they don't have to be careful arranging it in the truck, and we have never had a mover damage a television before but apparently Anyvan stated that was our fault too.

So buyer beware. I have seen a lot of complaints on here about gouged furniture. Anyvan is the cheapest out there but it's a roll of the dice if your stuff makes it undamaged. If you can *completely* idiot-proof your furniture you should be fine to go with them and save some money.
Posted 6 days ago
Good and prompt service.
I liked the driver tracking option as well.
Although the already high quoted price mysteriously gone up with a tenner upon finalising my order.
Posted 3 weeks ago
Most unhappy with anyvan. Pleasant enough removal men. Damage done to my two oak wardrobes and the driver took photos and said he would let the office know. I heard nothing from them and had been very busy moving house. As I don’t phone myself within the 7 day period I have absolutely no comeback and am
Left with my damaged items to repair myself. So I do advise taking insurance in future but I will not be using anyvan again
Posted 1 year ago
Used AnyVan to move my car from Lincoln to hull Steve from car go came on time good comms and job well done
Posted 1 year ago
I think the idea is brilliant but the amount you take off in commission is scandalous!
Posted 4 years ago
They provided me with a person to collect the item I needed to move.
Posted 4 years ago
It's great to have comparisons but if you are looking for transport for a number of different items, say different things on ebay, its not clear on the emails which item the quote refers too.
Posted 4 years ago
My van driver was excellent, careful, good communication, just perfect.
However, I discovered that Anyvan's percentage was very high...you got £91, my driver £135. Is it really necessary to take such a large percentage? Van driving is not an easy way to make a living.
Posted 4 years ago
ANYVAN is rated 3.13 based on 869 reviews