Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

“Really great service”

Helpful Report

Posted 1 day ago

Hi KB, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“DO NOT USE ANY VAN, DELIVERY of my items to my new houseWAS 7.5 HOURS LATE ON MOVING DAY* I used anyvan for my house move, just for context. I completely appreciate this is not the driver’s fault and it was out of their hands however the drivers were 7 1/2 hours late for my delivery which is unacceptable, I appreciate this was due to circumstances out of their control however if I was late or made them delayed then I would get charged so I would like a full refund. I was meant to have The contents of my house delivered between 1400 to 1500 and they arrived at 2135hrs which is ridiculous. They called me at 1300 to say that it would be 2000 rather than 1400 but it ended up being 2135 when they finally arrived which is insanity I contacted any van about this to ask for a refund as I know they would have charged me if I delayed them and they offered me a pitiful £20 to make up for this, stating it was not an admission of guilt but a goodwill token? 2135 is a terrible time to have the entire contents of your house delivered on moving day and caused me a multitude of problems. I would completely understand a couple of hours delay however 7.5 hours is utterly insane especially when you are moving house.”

Helpful Report

Posted 1 day ago

Hi AB, Thank you for sharing your feedback. We’re really sorry to hear about the significant delay you experienced on your moving day and apologise for the inconvenience this caused. We understand how stressful that must have been. Our Service Quality Team has been in touch with you and has ensured that your concerns have been addressed. We appreciate you taking the time to let us know. Kind regards, AnyVan

Posted 1 day ago

“Arrived on time, very organised and extremely efficient. Would definitely recommend.”

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Posted 3 days ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“Driver was excellent, courteous, willing, friendly.Communication from Anyvan re timings and tracking info was spot on. The whole process from collection to delivery happened within the hour, perfect! All in all a brilliant service and will definitely recommend, and use again in the future. Thanks alot”

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Posted 4 days ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“The drivers are experienced thieves - AVOID! Using this company remains the worst decision l ever made. I rated the company one because there is no option to rate it zero. The drivers broke into my cabinet and STOLE ALL my jewelleries and every single thing in each drawer! They broke my furnitures - bed, cloth airer, under bed storage, my dining chairs. They left holes in most of my furnitures. Most boxes, which were individually and carefully sealed, had the tapes cut open - they were clearly looking for more items to steal. The most painful part was my cabinet they broke into and they basically emptied all my jewelleries and every content inside each drawer. The customer service team were not helpful either. They made me to waste more of my time to provide pictures and more information - I did! Only for them to email me they were unable to help because l did not put in the complain earlier I reached out to the customer service team when l noticed ALL the contents of my cabinet drawer had gone. It was a long distance move to a different town due to domestic violence. I needed to get away with my son - so we can live and escape all the abuse we were experiencing and start all over in new a new town where I knew no one. The cabinet in question contained all my irreplaceable jewelleries which l only wear when l am going out. As l was in a completely new and different town, l had earlier given up work before the move and l was in a new town where l knew no one and was then applying for new jobs from home - ONLINE. So l had no need to open the cabinet and only opened it like 3 weeks after my move to discover every single drawer empty! I have never recovered from the shock The whole experience left me broken. Needless to say l will never recommend this company. While it’s ok not to process normal complaints about broken items because it was not reported within 3 days, it’s not ok to push aside a complain regarding theft of items from drivers who l paid to MOVE my items and not STEAL from me. Very terrible experience”

Helpful Report

Posted 5 days ago

Hi there, We are truly sorry to hear about your experience and the distress it has caused you. We take all reports of theft, damage, and poor service very seriously and work hard to ensure our customers’ belongings are treated with care. We were only notified of the incident more than a month after your move. For us to investigate and take appropriate action, it is important that any missing or tampered items are reported as soon as they are discovered. Prompt reporting allows us to respond thoroughly and effectively. The team who assisted with your move has completed nearly 2,000 jobs with us, and we have never had a report of this nature from them before. That said, this incident has been reflected on their profile, so any future reports will be promptly addressed and investigated. We understand this is an incredibly upsetting situation and sincerely regret the stress it has caused you. While our ability to act is limited after a delay in notification, we value your feedback and will continue reviewing our processes to better support customers in the future. Kind Regards, AnyVan

Posted 1 day ago

“Really good service. Lots of info beforehand about timings and arrivals, then punctual, efficient, polite and efficient. Really recommend.”

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Posted 1 week ago

Hi Andrew, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“Used Anyvan a couple of times now both times excellent service and good value. Will Recommend to friends and family.”

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Posted 1 week ago

“Reliable and accommodating. Would recommend.”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“Very disgusting experience with AnyVan- This is my second time being let down. They’re not reliable. They broke the agreed delivery times and still have not delivered my belongings. Instead of taking responsibility ,they’re using every strategy to charge me an extra £75 for a mistake that was not mine. Their drivers are very unprofessional,, and customer service does not listen or help. When a problem.happens and you call, if you select the complaint option, you’ll stay on the line for years. If you select booking option, it goes through immediately. This shows how poorly they handle real complaints. I have evidence to prove everything. Extremely frustrating and disappointing.”

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Posted 1 week ago

Hi Matilda, Thanks for sharing your feedback. I have reviewed your account and the sales call to make sure we responded accurately. There was no agreement on a specific delivery time during the call. The only detail confirmed was that the job needed to take place the next day. When the booking was completed, no time requirement was mentioned and no guaranteed slot was agreed. The driver arrived within the standard delivery period, and the team advised that no one was available at the address. This makes the attempt unsuccessful, so the fee requested is valid and covers the cost of completing the delivery and releasing your items. If you would like us to proceed once the outstanding payment is made, we can arrange this right away. Kind Regards, AnyVan

Posted 5 days ago

“Really great experience”

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Posted 1 week ago

“Technology is great when it works. The booking process was seamless. The issue arose when they was a scheduling issue and going through automated FAQ's and chat wasn't able to sort the problem and despite an agreement to come back with an answer I got nothing. I am sure there are situations where the platform is perfect but for anything other than a simple job I would avoid.”

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Posted 2 weeks ago

Hi there, Thank you for sharing your feedback — we’re pleased to hear that you found the booking process straightforward, but we’re sorry that your experience with scheduling didn’t meet expectations. Having reviewed your booking, it appears that a specific collection timeslot wasn’t selected during checkout. Your move was therefore scheduled within our standard routing window of 8:30am–10:30am. Any requests to change confirmed slots or move times after scheduling would fall under our rescheduling policy, which can incur a fee once routing has been finalised. Our Service Quality Team has since reached out to you directly to offer a resolution, as we genuinely want to ensure your concerns are addressed and to improve your experience with us. We truly appreciate your feedback — it helps us refine our communication and service processes to deliver a smoother experience for all customers. Kind regards, AnyVan

Posted 5 days ago

“After arranging everything, and initially paying, the communication fell apart. They did not update my inventory that was sent through in line with their processes - it wasn't acknowledged or processed, resulting in an additional payment on the day of pick up. Just wanting everything sorted I paid and thought I can deal with this later This was the first of a number of surprises and poor communication. The collection guys were great. Speedy and polite. However, after that it all went - and is still going - wrong. My belongings are still in storage. Despite asking for release and giving the date of "redelivery" when I booked the service, confirming that on the day of pick up, and sending a message to confirm within the 72 hour window. The 72 hours notice makes no sense, which I have pointed out several times. Any time before 72 hours is notice, and if you've arranged "redelivery", as they call it, when booking the service why do you need to arrange redelivery again?! I'm yet to have an answer. It's now been well over 72 hours since I requested "the release" of my possessions and I've had false promises of phone calls, "top priority" assurances, and currently the main office don't know where my belongings are, claiming that "the driver has checked out" my items. Something the driver denies and they have told me that the issue is payment. I have spent most of the day I was expecting my delivery acting as a go between AnyVan employees or sub-contractors; it's difficult to figure out what their model is other than incohesive. Delivery was offered - off an entire house-worths of possessions to a quiet residential street expected in the morning - "some time after 11pm", which whilst the effort to get from Birmingham to the north east in a few hours is appreciated, isn't feasible, would not endear me to my new neighbours, and is slightly sketchy from a noise complaint standpoint given the 11pm to 7am nature of those. An initially surprising, affordable good service that rapidly led to an anyvan admitted "shambles". At this moment, and it's a cliché for sure, but I would give 0 stairs if it was an option.”

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Posted 2 weeks ago

“I chose this company because it was cheaper than the others and it had very good reviews. Although they came a little later than I expected, they told me in advance about this and I am happy with the service and the cost. Marcel and his colleage did a good job.”

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Posted 2 weeks ago

“He highly recomendado ANYVAN services had a great experience, punctuality, professionalism, affordable prices, good quality service.”

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Posted 2 weeks ago

Hi Gaby, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Perfect smooth run , great communication, helpful driver & mate putting my furniture into my living room exactly where I wanted no hassle”

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Posted 2 weeks ago

Hi Katy Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“It has been a good experience with the team arriving and delivering on time. Would highly recommend this.”

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Posted 2 weeks ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Good service , first time we've used them , delivered on time , good communication Thank you”

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Posted 2 weeks ago

Hi there Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Since the day of booking until the day of helping US to move to our new home ,the company has been helpful and polite . Value of service is 100% good service.Thank you Any Van”

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Posted 3 weeks ago

Hi Shiela Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 3 weeks ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 2 weeks ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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