Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

“Great service Really helpful Terrific communication 👍”

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Posted 22 hours ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 1 day ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 1 day ago

“Good service. I contacted then at short notice and they were very good. It would be better if they could come out assess the content as being under stress to move and having to account for all the content in order to get the right size truck can be challenging. I was not able to itemise everything and the size truck became an issue. The driver and coworker was amazing, professional, courteous and patient. I would use them again. Thank you”

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Posted 1 day ago

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

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Posted 2 days ago

“Avoid at all costs. Drivers don't turn up. Nothing works. Money are charged and not refunded.”

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Posted 3 days ago

“Booked & paid for car transport a week in advance & the day before I was told they could not collect from the garage during opening times. I would then be charged another £200 to re-book. So I cancelled & lost the full amount as they say you do not get a refund if less than 24 hours. This is a rip off as they could have phoned and arranged the collection days before. Best to avoid.”

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Posted 5 days ago

“Context: I paid for the Premium Packing Package, location for my move was a town in the Midlands, from a 1-bed to a 2-bed. Being able to change the date within 48 hours? Online quoting? Competitive pricing and price match guarantee? Sounds too good to be true! Well you know what they say about that, but for those who don't, (say it with me now) if it sounds too good to be true, it usually is. The first red flag was the online inventory form. Not that detailed and very basic. For instance, I have an inbuilt wardrobe so I didn't select that, but I had clothes that needed packing - I couldn't see a way of inputting this on the form. Also on the form you have to guess how many large, medium, and small boxes you'll need. To me, this is mostly a guess, but be warned, if you underestimate and need to fill more boxes, prepare to get your wallet out for more boxes (almost £180 for enough boxes). Now I didn't sign up immediately, and did my due diligence and checked TrustPilot. Majority great reviews, fantastic. A few days go by and I was called by a sales team member from AnyVan. I was told all the good things, and given a price for the Premium Package. Went over the inventory making sure I got it right, even added more boxes just in case. I had a quote from a more local moving company which was lower - I mentioned this. Yes! The price match guarantee! Or is it? I got the same price plus £100. "You know what?" I thought, I like the sales person, and the fact I can change dates within 48 hours is worth £100, especially when you don't know the move date for certain yet. Deal, but I won't pay anything else (surely...). The day of the move arrives. I booked it for 8-9am and three movers arrive at 10am. Late, but okay, it won't take longer than three hours to move me out and no more than two hours to move me into my new place surely? Well actually it took EIGHT hours. These were the slowest movers I could ever imagine. This, they explained, was because of a job the day before and the travel involved, they only had an hours sleep each. This is ridiculously unsafe, but employment law doesn't mean toffee in their case because they (as well as all the other movers with AnyVan) are subcontractors. And it sounds like they're treated pretty poorly (if they don't accept a job and AnyVan can't find a replacement, the subcontractors who cancelled are financially penalised). It's also the subcontracted movers who hold the insurance on the items in the van not the company AnyVan. Speaking of insurance, the plug of my television ended up being bent out of shape, which means I need to do some unwanted electrical DIY to fix it. Do I dare ask AnyVan about insurance for this item? This is one of the multiple times when unpacking I noticed no care or attention was paid to mine and my wife's belongings, at all. An already stressful day of moving home was made even more stressful with a long moving out and moving in process. The only way to describe it is people helping you move who have never done it before or even imagined how to do it before. I can only recommend not to use AnyVan or give them any time, because I ended up paying an extra £200 (no real price match) and it was all just so slow. I have nothing good to say, apart from well done on the marketing and the smoke and mirrors that I fell for. TLDR: - No real price match guarantee - Hidden costs (walk greater than 20m from property to van, prepare to pay more) - Might be very slow priced - It was like they had never done this before in their life - No care or attention taken by AnyVan movers - Very heavy handed, broke my television plug, broke a lamp, broke a small picture frame.”

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Posted 1 week ago

Hi there, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand that things did not go as smoothly as expected. We have over 15,000 item options available online, and if you cannot find something, you can search for it or add a custom entry with a description, dimensions, and weight. We also allow customers to update their inventory up to 48 hours before the move, which helps ensure packing and planning are accurate. Our Price Match Guarantee applies to the inventory provided at the point of sale, so additional items added later may affect the cost. We apologise for the delays and extended moving time. Your feedback has been shared with our Driver Support team, and a member of our Service Quality Team has reached out directly to discuss your concerns and ensure they are fully addressed. Kind regards, AnyVan

Posted 5 days ago

“Excellent communication, timely delivery and polite”

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Posted 1 week ago

Hi Emmanuel, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“Very happy with service provided from start to finish. Kept informed on delivery time arrived as notified . Price was good value . Delivery driver's polite, took care of furniture being delivered . Would recommend this company”

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Posted 1 week ago

Hi Kenbl, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“Great company Great service Amazing polite and VERY HELPFUL staff ABSOLUTELY BRILLIANT 💯 Thank you 10/10 experience 👍👏👌”

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Posted 1 week ago

Hi Carole, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“Fantastic service, I will most definitely use AnyVan again!!”

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Posted 1 week ago

Hi Lisa, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“AVOID! Context: we've been through 4 international moves... We got a quote through Anyvan that they refused to honour as it was directly from one of their transporters during an exceedingly unprofessional and disorganised back and forth between the parties. They said they would not refund the deposit. So we came to an agreement with them as it was a significant deposit. We contracted one of their highly rated companies CARGOEX SRL. This company was shady from the beginning but we were stuck in an international move. They told us they would send 2 vans to cover our shipment, then suddenly the second van had trouble and didn't appear on moving day but coincidentally we had 'too much' for that mystery van anyway and another van was available but it cost 1k more and would take many days to arrive. Then it was supposed to arrive on X day and time and that was changed 3-4 times causing us to forfeit plane tickets twice. Daniel was unsympathetic to say the least and more accurately bullying - we have screen grabs of his chat with us saying 'you want to fight with me' and 'you don't know how to read'. Again we were stuck. The first van ended up stranded broken down in another country adding days onto its arrival. We have now gone to storage to find our belongings and nearly all of our furniture is dented, cracked, chipped or broken completely. Two with puncture holes through the side. 'Fragile' boxes were placed under rows of books. It was cruel and utterly incompetent. Anyvan won't help at all and has said that complaints have to go through this Romanian company who have said that they don't take any responsibility as there was a lot of weight. I would highly recommend avoiding Anyvan and CARGOEX.”

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Posted 1 week ago

Hi There, We’re sorry to hear that your experience didn’t go as smoothly as expected. We’d like to clarify that AnyVan operates as a platform connecting customers with independent transport providers, who submit their own quotes and manage their own services. In this case, you selected the provider directly through the platform, and as independent businesses, they each have their own operational procedures. We always recommend reviewing the terms and conditions of any quote carefully before accepting, to ensure you’re comfortable with the service being offered. We sincerely apologise that this move did not meet your expectations and truly appreciate you taking the time to share your feedback. Kind regards, AnyVan

Posted 5 days ago

“Reliable service I received update from the day I booked the service until the delivery date. My parcel arrived on the scheduled day and time.”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“The process was a little "longwinded" but we got there in the end”

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Posted 1 week ago

Hi Peter, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“I have used Anyvan several times to help with moving smaller and larger items. I have found the site helpful as it offers a range of services,availability and pricing. Payment options are easy to use, communication is always available and upfront. The driver and courier are professional and pleasant and handle the items with care and show care to my propery on delivery. I would recommend and check them out”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 5 days ago

“I really like the concept of ANYVAN - I think the value for money is really good and it beats hiring a van on your own and then trying to find someone to help; However, on two occasions this month, both drivers have been late (not their fault) and I lost valuable time because of that; this is why I give only 4 starts, not five; the drivers were very friendly and helpful on both days, by the way.”

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Posted 2 weeks ago

Hi Boris, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Excellent service with two helpful and friendly removers.Would recommend them to anyone.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Arrived on time, Care and attention with the move and both men very polite.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“From the first phone call to the furniture arriving at my home this has been a first class service. I had a very careful and committed delivery team too. Thank you for care and attention throughout the contact with ANYVAN.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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