Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.43

“AVOID AT ALL COSTS! Absolutely terrible company. Booked over the phone and they get here and say I only booked ground floor to ground floor. I was never asked how many floors or told there would be an extra charge for each floor. I had 13 pieces of furniture to be moved so not even a whole house move. Spoke to another company and was told anyvan are notorious for showing up and making excuses and not doing anything. They left without taking a single piece of furniture including anything actually from the ground floor and are refusing to refund. When we called to complain we were told they only have a 15 minute time slot to get furniture out of the house and then proceeded to stand on the phone for 50 minutes before leaving. They had seven other moves to do just that day which is ridiculous. They took videos as ‘evidence’ the house wasn't ready to move but took videos of furniture we were not even moving and not on the list of furniture I provided. Customer service team was completely useless and didn't care at all. If you are looking for movers and actually want them to do their job then do not book with Anyvan.”

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Posted 14 hours ago

“Was kept informed all the way on time of delivery. They were really helpful and professional. Definitely use again”

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Posted 21 hours ago

“The driver was running late but I was kept up to date throughout and the team were extremely helpful. Would use again”

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Posted 22 hours ago

“Customer service awful told I could make a complaint that I had not received my furniture but it would be the same outcome. Pay up extra money or they are basically holding my furniture to ransome! Absolute joke! Will not be using or recommending!”

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Posted 1 day ago

“Team where punctual and polite. There was an initial issue that was raisd by the removal team that was swiftly addressed by the ANYVAN office and the move went without any further interruption. The use of ANYVAN was considered good value for money. Would highly recommend.”

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Posted 2 days ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“AnyVan is terrible. They quoted a price and took our money. They were then closed over the weekend, and when Monday came we were able to contact them with a correction, as their website selected the wrong type of bed when the order was being put through. It was a disability bed, as my wife is disabled, but it's still lighter than a wooden bed frame of the same size, but that didn't show as an option when we were setting things up. They jacked the price up more than £80, and told us that since it was only two days until our scheduled move date on Wednesday they wouldn't refund our money if we canceled or wanted to change our order, as it was less than 3 days before the move, even though they're closed and unreachable on weekends. Worst moving company ever.”

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Posted 2 days ago

Hi Cody, Thank you for your feedback, and I’m sorry to hear that your experience has been frustrating. We understand how important it is for everything to run smoothly, especially when planning a move. To clarify, the initial quote is generated based on the information entered at the time of booking. As this booking was completed online, the cost reflected the details provided. When changes are made to the inventory, this can affect the price as it impacts the size of vehicle and resources required. We’d also like to clarify that our teams are available 7 days a week, including weekends from 8am to 6pm, and our website allows customers to customise items by adding descriptions, dimensions, and weight where needed. This ensures that specific or specialist items, such as a disability bed, can be accurately accounted for at the time of booking. We’re sorry that this situation caused frustration and appreciate you taking the time to share your experience. Kind regards, AnyVan

Posted 1 day ago

“Very good, helped us move a table.”

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Posted 4 days ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“Van booked for the 26th march to haverfordwest to go to Aberdeen it arrived at haverfordwest at 23.20pm left at midnight. The two men couldn't understand or speak English the van was also half full with someone else's furniture, hardly any room for what we had they just shoved things where they could including valuable musical instruments. Should deliver 27th March. Hope they arrive in one piece, very disappointed and extremely worried, we are in our 80s and expected better service”

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Posted 6 days ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 day ago

“There wasn’t a score lower than 1 star , otherwise it would be minus 5 * Anyone moving , do NOT use ANYVAN ! I booked 2 people to move things including a heavy cupboard from a lock up Waited in 8am-12 , then they sent just the driver. Couldn’t do it as I couldn’t lift heavy things. Rang Head office - SO sorry , we’ll get 2 people on it . Waited until 6 , just the driver arrived again ! 😡My other half had to drive back & forth to Halifax, sister rearranged plans, new neighbours roped in as by the time the second van turned up with just the driver - head office was closed , I’d left the lock up so had no where to put the furniture.? It’s like uber , they subcontract out so there’s a middle man getting a driver . I paid 95 driver only gets £30 it’s wrong on every level . Eventually got a refund for the helper who never materialised on either occasion after numerous calls , WhatsApp chat was no help whatsoever. .I Wrote to Angus Elphinstone - ceo who apparently would love to hear from me - not heard back , and yet it says everything. I would rather break my furniture up into small pieces and carry it all on my back as many times as necessary, rather than use this business again - just in case you’re in ANY doubt as to how horrendous the experience is . Stressful, Disappointing, Uncaring, Unreliable , UNACCEPTABLE”

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Posted 1 week ago

Hi Stephanie, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the frustration this caused. We completely understand how stressful this situation must have been, especially with the repeated issues on the day and the impact it had on your plans. Please be assured that your concerns have been taken seriously, and a member of our Service Quality team has reached out to you directly to review what happened and work towards addressing this with you. We’re also sorry to hear that you didn’t receive a response after writing to Angus. While he is not customer-facing, your feedback is still important to us and is reviewed by the relevant teams internally. We truly regret that this experience has left you feeling this way, and we appreciate you bringing it to our attention. Kind Regards, AnyVan

Posted 1 week ago

“Extremely disappointing experience – damage, missing items and poor handling throughout I used AnyVan for a full packing, storage and redelivery service, and my experience was extremely disappointing from start to finish. The issues began well before redelivery. Delivery dates were changed more than once, and when the team eventually arrived, there were multiple issues raised by the drivers (including concerns about stairs) which appeared to result from poor communication between their office and delivery teams. This created unnecessary friction and made what should have been a straightforward process stressful and disorganised. During the storage period, communication was particularly poor. I found it difficult to obtain clear information, and at times it was unclear where my belongings were or who was responsible for managing them. This significantly reduced my confidence in how the service was being handled. As part of the service, AnyVan were responsible for packing the majority of my belongings, including valuable items. However, when my goods were returned, it was evident that items had not been protected or handled to the standard I had reasonably expected. The delivery team placed my belongings into my private storage unit and locked it, without giving me the opportunity to inspect the contents. When I accessed the unit shortly afterwards, I discovered extensive damage and two missing items, with total losses of £7,950. I raised a formal complaint and provided a detailed inventory and supporting evidence. AnyVan declined to investigate or offer compensation, citing a requirement to report damage within 7 days. In my experience, this was unreasonable given that I had no opportunity to inspect the condition of my belongings at the point they completed delivery and locked the unit. I escalated the matter through their complaints process and have also reported the issue via Citizens Advice, where it has been referred to Trading Standards. Overall, I found both the service delivery and the handling of my complaint to be poor and below what I would reasonably expect from a company providing this type of service. This experience has significantly reduced my confidence in using similar services in the future. Based on my experience, I would strongly caution others to think carefully before using this service. If you do proceed, I would recommend maintaining constant oversight of your belongings and not assuming that packing, storage or handling will be managed to the standard you might expect.”

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Posted 1 week ago

Hi Nic, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 1 week ago

“I would suggest that this was a nightmare move. It was one of the worst experiences we've ever had moving. We have moved a few times before with moving companies and never had any issues. The guy on the phone (who I believe is the real cause of the issues here) promised that it would be easy, seamless, and just like we had always had with other companies in the past. I will preface by saying that the main reason we didn't use the previous company is that they were region specific and do not cover the area that we were moving in, unfortunately, as they are actual professionals. We paid £900 and gave an inventory of everything that would could think of. This included disassembling a king bed and a wardrobe and reassembling those items in the new house. This was the only part of the experience that went as it was supposed to. All boxes were labelled (we also put more boxes on the inventory than we needed to be safe and sure) with the room they needed to be in. Approximately 50% of the boxes were simply placed in the dining room. This obviously meant that I had to spend the next two days moving all the boxes into the right rooms, (which is very difficult physically for me but we literally did not have a choice.) The mattress was delivered to the new house caked in mud because they had placed it next to a piece of garden furniture? This seemed to flag to me as the company not really knowing what they were doing. What thought process would lead this to take place that was professional in nature? There was also some other minor damages to pieces here and there, scrapes and the like, which is not tremendously terrible but not great. The guy we spoke to on the phone originally promised us that absolutely everything would get moved. About half of the boxes that we had put on the inventory was moved. So by far most of the day was doing it "the old fashioned way" where everyone we knew with a car went back and forth and I went up and down stairs. I literally paid a thousand pounds minus change to avoid having to do this and we did it anyway. The people who came to do the move seemed really nice and I'm not sure how much of the disaster was their fault vs the fault of lack of communication vs the over promises made to us at the point of sale. We would also like to point out that the guy on the phone said that furniture could be disassembled on the day and (again) that there will be more than one trip done if necessary. The absolute main thing that he said that was a huge issue was "if it can fit out of the house, it does not need disassembling." This was a huge issue because it meant that the team that were back at the house needed to disassemble five or six pieces of furniture (that obviously we also had to deliver ourselves) that we could have done in the weeks prior had we not been lied to. There was also furniture that was packed improperly into the van which broke so we need to buy some new book cases as well (this is obviously on top of the - might I remind you - grand I spent to not have to do this.) I would suggest doing anything other than using any van. Any access point you have, anything -- a guy that you know that owns a van and doesn't mind lending it to you for an afternoon will give you a much, much better experience and won't cost you an absolute fortune. I'm giving a 2/10 instead of a 1/10 because the guys did do the bed and wardrobe in a reasonable timely manner and that wardrobe was a nightmare to put up. It seems that that's their main skillset. They also arrived exactly when they said, which is apparently a main criteria.”

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Posted 1 week ago

Hi Cameron, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage caused to your items, especially given their condition prior to the move. Please be assured that your concerns are being taken seriously. A member of our Service Quality team will be in touch with you directly to carry out a full review and work with you to address this matter. Kind Regards, AnyVan

Posted 1 week ago

“Easy to book. Lots of communication by text, WhatsApp and phone. Delivered on time by a cheery delivery man. Excellent, would recommend.”

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Posted 1 week ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“I was so pleased with the service from Anyvan. They were affordable, reliable and took great care with what they transported. There communication throughout the process was superb. I would 100% recommend them to everyone.”

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Posted 1 week ago

Hi Linda, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“A relatively small job was handled very efficiently. The guys moved a large modular sofa, large coffee table and large stand lamp. Great job and would certainly use them again.”

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Posted 2 weeks ago

Hi Charlie, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Be Ry good and helpful”

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Posted 2 weeks ago

Hi V! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“AMATEURS. Not a clue of what they are doing. They give you what looks like a good quote and then the day they arrive everything that doesn’t go in the card boxes (they themselves estimated) costs extra!!!!!!! Laundry basket? Extra. You have your own stuff boxed? Extra per box… and so on and so on… I had to call another company to finish my move for a decent price on top of the huge bill I had already paid to AnyVan. They aren’t clear about anything and my move was an absolute nightmare thanks to them.”

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Posted 2 weeks ago

Hi There, Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced during your move. Moving home can be stressful, and we completely understand how frustrating it must have been when your expectations were not met. To clarify, AnyVan operates as an inventory-based service. This means we rely on customers to provide accurate details of everything they need to move. Based on that information, we allocate the space, time, and resources required for the job. While our teams can offer guidance if requested, ultimately customers know their homes and items best, and it is their responsibility to ensure the inventory provided matches their requirements. To put this into perspective, two households with the same floor plan can have completely different items inside, and even within a two-bedroom apartment, the number, size, and type of items can vary significantly. Our estimates are offered as guidance, but what you book is ultimately based on your discretion to ensure it suits your needs. A member of our service quality team has reached out directly to address your concerns and provide support. We hope this helps clarify how our process works and shows our commitment to listening to feedback and improving our service. Kind regards, AnyVan

Posted 2 weeks ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

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Posted 2 weeks ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 2 weeks ago

“This is the worst experience I have ever had , poor communication awful service lost property rude workers you get what you pay for please don’t use these pay a little extra”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your feedback. We’re very sorry to hear that your experience was frustrating and stressful. We understand how upsetting it is to feel let down during a move, and we apologise for the impact this had. While we always aim to provide clear communication and a smooth service, we know we don’t always get it right and appreciate you taking the time to let us know. Your comments will help us improve going forward. Kind Regards, AnyVan

Posted 2 weeks ago

“Good communication”

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Posted 2 weeks ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Extremely disappointing experience with AnyVan. What should have been a straightforward collection of three sofas, a dining table with chairs and a display cabinet turned into a stressful and uncomfortable situation from the moment the removal team arrived. The job had already been booked and paid for in advance at £450. However, instead of getting on with the work, the team immediately started scrutinising the size of the items and questioning everything. I was then told that I would need to pay an additional £250 for one extra item, something that had never been raised during the booking process. Being asked for more money once the movers are already at your door puts customers in a very difficult position and feels extremely unfair. What should have been a simple job suddenly became an argument over unexpected charges. The overall attitude from the team was negative from the start and the professionalism was lacking. Customer service sounded polite on the phone but were ultimately dismissive and offered very little help in resolving the situation. The whole experience left me feeling very uncomfortable about how this company operates. After reading other reviews, it seems I may not be the only person who has experienced similar issues. If this matter is not properly addressed, I will be escalating my complaint further through consumer channels and additional review platforms so others can make an informed decision before booking. I strongly recommend thinking twice before using this company.”

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Posted 2 weeks ago

Hi Marselle, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience was stressful and disappointing. A member of our Service Quality team has reached out to you directly to discuss your concerns and see how we can assist further. We appreciate you bringing this to our attention, and your feedback will help us improve our service going forward. Kind Regards, AnyVan

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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