ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

3.4 Rating 2,770 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service. Lots of info beforehand about timings and arrivals, then punctual, efficient, polite and efficient. Really recommend.”

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Posted 1 day ago

“Used Anyvan a couple of times now both times excellent service and good value. Will Recommend to friends and family.”

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Posted 1 day ago

“Reliable and accommodating. Would recommend.”

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Posted 3 days ago

“Very disgusting experience with AnyVan- This is my second time being let down. They’re not reliable. They broke the agreed delivery times and still have not delivered my belongings. Instead of taking responsibility ,they’re using every strategy to charge me an extra £75 for a mistake that was not mine. Their drivers are very unprofessional,, and customer service does not listen or help. When a problem.happens and you call, if you select the complaint option, you’ll stay on the line for years. If you select booking option, it goes through immediately. This shows how poorly they handle real complaints. I have evidence to prove everything. Extremely frustrating and disappointing.”

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Posted 5 days ago

“Really great experience”

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Posted 5 days ago

“Technology is great when it works. The booking process was seamless. The issue arose when they was a scheduling issue and going through automated FAQ's and chat wasn't able to sort the problem and despite an agreement to come back with an answer I got nothing. I am sure there are situations where the platform is perfect but for anything other than a simple job I would avoid.”

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Posted 1 week ago

“After arranging everything, and initially paying, the communication fell apart. They did not update my inventory that was sent through in line with their processes - it wasn't acknowledged or processed, resulting in an additional payment on the day of pick up. Just wanting everything sorted I paid and thought I can deal with this later This was the first of a number of surprises and poor communication. The collection guys were great. Speedy and polite. However, after that it all went - and is still going - wrong. My belongings are still in storage. Despite asking for release and giving the date of "redelivery" when I booked the service, confirming that on the day of pick up, and sending a message to confirm within the 72 hour window. The 72 hours notice makes no sense, which I have pointed out several times. Any time before 72 hours is notice, and if you've arranged "redelivery", as they call it, when booking the service why do you need to arrange redelivery again?! I'm yet to have an answer. It's now been well over 72 hours since I requested "the release" of my possessions and I've had false promises of phone calls, "top priority" assurances, and currently the main office don't know where my belongings are, claiming that "the driver has checked out" my items. Something the driver denies and they have told me that the issue is payment. I have spent most of the day I was expecting my delivery acting as a go between AnyVan employees or sub-contractors; it's difficult to figure out what their model is other than incohesive. Delivery was offered - off an entire house-worths of possessions to a quiet residential street expected in the morning - "some time after 11pm", which whilst the effort to get from Birmingham to the north east in a few hours is appreciated, isn't feasible, would not endear me to my new neighbours, and is slightly sketchy from a noise complaint standpoint given the 11pm to 7am nature of those. An initially surprising, affordable good service that rapidly led to an anyvan admitted "shambles". At this moment, and it's a cliché for sure, but I would give 0 stairs if it was an option.”

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Posted 1 week ago

“I chose this company because it was cheaper than the others and it had very good reviews. Although they came a little later than I expected, they told me in advance about this and I am happy with the service and the cost. Marcel and his colleage did a good job.”

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Posted 1 week ago

“He highly recomendado ANYVAN services had a great experience, punctuality, professionalism, affordable prices, good quality service.”

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Posted 1 week ago

Hi Gaby, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Perfect smooth run , great communication, helpful driver & mate putting my furniture into my living room exactly where I wanted no hassle”

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Posted 1 week ago

Hi Katy Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“It has been a good experience with the team arriving and delivering on time. Would highly recommend this.”

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Posted 1 week ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Good service , first time we've used them , delivered on time , good communication Thank you”

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Posted 1 week ago

Hi there Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Since the day of booking until the day of helping US to move to our new home ,the company has been helpful and polite . Value of service is 100% good service.Thank you Any Van”

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Posted 2 weeks ago

Hi Shiela Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Will never use again, don’t recommend this company, polite but unhelpful.very poor timekeeping. Go to a professional house removal company if moving house. Would only suggest this company for single or 2 or 3 items. Drivers very polite. Expensive and they put jobs out to drivers to bid on. They don’t actually have vans of their own.”

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Posted 2 weeks ago

Hi there, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 week ago

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Great service Really helpful Terrific communication 👍”

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Posted 2 weeks ago

Hi Tom, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 2 weeks ago

Hi Rafa, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Servicio rápido y sencillo. Fácil de contratar, presupuesto al momento. Lo recomiendo 100%”

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Posted 2 weeks ago

Posted 1 week ago

“Good service. I contacted then at short notice and they were very good. It would be better if they could come out assess the content as being under stress to move and having to account for all the content in order to get the right size truck can be challenging. I was not able to itemise everything and the size truck became an issue. The driver and coworker was amazing, professional, courteous and patient. I would use them again. Thank you”

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Posted 2 weeks ago

Hi Dian, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“One of the most miserable experiences. Moving is already such a stressful event which was not made any easier by this company. Almost 3 hours late to pick up belongings, then several more hours of zero communication just to be told finally, I’d have to wait another 2 hours for delivery. Pick up time booked for 11am-12pm (paid extra to get a specific time slot) but was actually nearly 3pm and expected delivery time is now between 7-8pm. It’s an hour and a half drive between each home. An absolutely exhausting day which also meant I missed a family members birthday night out. So deeply disappointed.”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating and exhausting this day must have been. We can see that you’ve already been in touch with a member of our Service Incidents team, who has been working with you to ensure your concerns are addressed. We really appreciate your patience throughout this process. We hope you might be open to giving us another opportunity in the future. We’d love the chance to show you the level of service we strive to provide and make your next experience a much smoother one. Kind regards, AnyVan

Posted 1 week ago

ANYVAN is rated 3.4 based on 2,770 reviews