ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,986 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY Guy turned up to collect our car without a tow rope, second visit which they charged us for, no-one turned up to collect it! The attitude was unbelievable, rude and dishonest! Tried to telephone on hold 29 mins each time to no avail. Do not waste your money!!! WE SHALL BE CONTACTING trading standard,”

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Posted 7 hours ago

“Excellent price and service. Kept update throughout. Definitely use again”

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Posted 1 day ago

“Very efficient and polite young men. And reasonably priced. Thank You”

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Posted 1 day ago

“Professional and polite service, Thanks!”

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Posted 1 day ago

“Should have been delivered tuesday but there was a van problem. It was delivered thursday no problems and the two lads were excellent !! Would use again !!”

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Posted 1 day ago

“Extremely disappointing experience with AnyVan. I booked a van collection slot between 12pm and 8pm and was specifically told that I would be able to speak with the driver before the booking slot in order to agree arrangements and timings. However, no driver was assigned until 16:08, which was far too late to organise the collection properly. The whole process felt poorly coordinated and highly stressful. A collection window of eight hours is already extremely broad, but assigning the driver so late in the day made communication and planning almost impossible. This caused significant inconvenience and uncertainty. The service did not match what had been promised at the time of booking, and communication from the company was inadequate throughout. When I tried to resolve the issues, I was passed from one customer service representative to another without anyone taking responsibility or offering a clear solution. Very poor service and misleading communication overall. I would not use the service again.”

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Posted 3 days ago

“The two chaps worked so hard in the heat. They completed a task that many would have given up on. They shifted a 89kg box measuring 194x82x33cm up 2 fights of stairs with three doglegs and getting narrower towards the top. Excellent and polite ..... I wish all the persons I dealt with were of this calibre. Well done 👍🙏”

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Posted 3 days ago

“Very stressful house move and awful customer service. I booked AnyVan to move my belongings from a 2 bedroom house and thought everything would go smoothly. I was VERY wrong. Whilst getting the quote for the move over the phone I informed the lady who was called Sabrina that I needed everything moved by the removal guys as I was 8 months pregnant and couldn’t move anything from any of the rooms. She assured me this would all be taken care of not a problem and did not mention any additional fees for this. I even paid extra for cover for my items in case of any damage caused in the move. However on the day of the move the removal guys turned up and took pictures of all the items and when they went to the second floor of my house to take photos of my bed they informed me that they were not allowed to remove the bed and it should have been on the ground floor and it would be an additional £65 for them to take it down from the second floor. I told them I had no way of moving this to the ground floor prior to them coming as I was 8 months pregnant and that was why I had booked the removal service and explained the situation to the lady on the phone when getting the quote. I was starting to get stressed at this point and the removal guys said they would contact the office team to see what the situation was. It took ages for them to get through to anyone in the office as they had to wait in a queue system and once they got through the woman in the office stated to them that I needed to pay the £65 before the job could be completed. They then asked the woman to call me. When she called she again stated to me that I would have to pay an additional £65 for removal from the second floor as all items were not on the ground floor. I explained that when I booked I had informed the woman named Sabrina that I was heavily pregnant and couldn’t move anything and that no additional fee was mentioned at the time and I was not made aware that this would incur an additional cost. All she kept saying was i understood but you need to pay the fee before we can move forward. I told her this was very unfair as I had already paid a large amount of money to have the removal service completed and should not have to pay any additional fee as I was not informed of this at the time of booking and again she just kept saying there was nothing she could do and I had to pay the fee. She was very unhelpful and then told me that they could reschedule the move for another day with no additional cost to me which stressed me out even more as I needed to move on that day. The whole situation stressed me out that much that I had become very tearful on the phone. Even at this point all she kept saying was that I had 15 minutes to make a decision on what I wanted to do or the removal guys would have to leave. This did not help the situation at all and she then stated that she would ring the delivery guys to speak with them. Whilst on the phone to them she informed them that they wait 15 minutes and if I hadn’t paid the extra cost that they were to leave the property and cancel the job. However the removal guys were brilliant and advised that they would help me as much as they could which they did and I had my move completed which I couldn’t thank them enough for. All in all the customer service from the office was absolutely appalling. No empathy or understanding of the situation at all or any ownership taken for the mistake they had made on their end with not informing me about additional costs. The removal guy told me that this happens all the time with this company which I think is very unfair. The communication in this company is non-existent and the hidden fees are ridiculous.”

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Posted 3 days ago

“Great value for money, super helpful and made my life 1000x easier”

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Posted 4 days ago

“Very professional and reasonably priced.”

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Posted 6 days ago

“The service was very good but I felt very expensive”

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Posted 6 days ago

“Brilliant service and communication would highly recommend and definitely be using again in the future thanks for a fantastic service.”

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Posted 1 week ago

“First class service, allocated slot time excellent, would highly recommend”

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Posted 1 week ago

“Avoid AnyVan at all costs for international moves. I booked them to transport my essential tools and TV from the UK to Sweden for a permanent relocation. My items were collected on April 28th, with a promised delivery window of May 1st–5th. It has now been nearly a month, and my life's belongings are still sitting in a warehouse in the UK. The customer service and driver communication have been a complete disgrace. The driver refused my calls, ignored my text messages, and then lied to AnyVan management, claiming he had tried to contact me. When I finally forced an update out of them, they blamed it on a "part load" and claimed they didn't have enough items to send a consignment—something they completely failed to disclose when taking my money. They promised to keep me updated, but they have completely ignored me since May 13th. I have been forced to issue a formal Letter Before Action, and my next step is taking legal action through the UK Small Claims Court for breach of contract and the full replacement value of my tools. They take your money, lie to your face, and hold your property hostage. Do not trust this company with your belongings.”

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Posted 1 week ago

Hi Klajdi, Thank you for taking the time to provide your feedback. We are deeply sorry to hear about the severe delays and distress you have experienced with your international move to Sweden. We completely understand how incredibly frustrating and disruptive it is to be separated from your essential tools and belongings for this length of time, and we sincerely apologize for the breakdown in communication and the anxiety this has caused you. Please be advised that we have reached out directly to both yourself and the transport provider involved to investigate the current status of your consignment and to provide support. While AnyVan’s involvement in international moves is minimal because ultimately the arrangement is in place between the customer and the transport provider directly, we have stepped in to ensure that the redelivery process proceeds smoothly as arranged between the parties. We take your comments regarding the lack of updates very seriously, and we are committed to helping facilitate a resolution for you as quickly as possible. Kind Regards, AnyVan

Posted 4 days ago

“Denis did exactly what was asked delivered my cherished aston martin vantage.”

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Posted 1 week ago

Hi Andy, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Professional outfit. Great communication. Highly recommend.”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

“Excellent service the lads were great quick and efficient. Brill. This is the 3rd time myself and daughter have used anyvan.”

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Posted 1 week ago

“Great service and very trustworthy.”

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Posted 1 week ago

“anyvan gave me an excellent service”

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Posted 2 weeks ago

Posted 1 week ago

“Good move on the day . The guys where punctual polite and very efficient. Can't fault the service. Would definitely use the company again”

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Posted 2 weeks ago

Hi Sally, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 week ago

ANYVAN is rated 3.5 based on 2,986 reviews