Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

“Booking Reference: AV 898 5012 I had arranged for a van to collect a few items on 13th September 2025, with a scheduled time frame of 2:00 PM to 4:00 PM. However, there was no live tracking available as promised. At 1:00 PM, I contacted customer service to inquire about the whereabouts of the driver, given the absence of live booking tracking. Unfortunately, each time I called, I was transferred to a Spanish voicemail. By 2:45 PM, due to the lack of communication and impending time constraints, we were compelled to hire a van ourselves and initiate the removal process, as the individual moving into our property was scheduled to arrive at 4:00 PM. To my surprise, at 2:55 PM, a driver finally arrived at the property with a van to conduct the removal. This lack of live tracking is unacceptable, and customer service appeared completely uninformed about the situation. Now, it seems they are attempting to deny my request for a refund simply because the driver showed up, which I find utterly ridiculous. I am extremely frustrated, which has prompted me to share this experience on Trustpilot. I intend to wait until tomorrow and will pursue a refund through both Trading Standards and my credit card provider. Do not use I still don't have a refund”

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Posted 7 hours ago

“It was quite easy to make the booking online so it only took a few minutes. The price was reasonable and confirmation of collection and delivery was easy to organse. The two men who collected the items turned up on time, rang me to confirm arrival time and did, in fact, turned up on time. They were courteous and took every care when loading and unloading. Delivery to the new address was just as efficient. Thank you very much. I've used Anyvan before and would have no hesitation in recommending them. Thank you.”

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Posted 7 hours ago

“Terrible service. I arranged a move where I had to get to the estate agents by 4pm so I could collect the keys. The journey would take at least 4 hours so I paid extra money (£75) to have my collection time at 8-10am. On the morning of my collection, I tracked the driver to see that he was still an hour away from me just before 10am. I rang to see what is happening and found out that he has “severe delays and could not give me an estimated time of arrival”. I told them if I did not get there in time I would not be able to collect my keys and move in. I cancelled this (which to be fair to them was a simple process and the money was returned to my account very quickly) but then had the stress of trying to find a last minute removal company. I would never, ever recommend this company, even if they were the only option in the world.”

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Posted 8 hours ago

“Using AnyVan has been one of the worst experiences of my life. On arrival the driver was rude, insulting and started to demand more money straight away. He wanted cash!!! Our furniture for removal was smashed, our possessions thrown and stamped on. Literally my photos, birthday presents in wrapping crushed and broken. My sofa cushions got left behind as did my bookcase shelves after the van had left. AnyVan customer service refuse to do anything about it despite having a number of photos of damaged items and the bank details of the extra money we were forced to pay the driver. This is a horrendous company to deal with. What should have been a simple job has turned out to be an expensive nightmare which has impacted the mental health of myself and my disabled daughter. I’m still in shock over all of this.”

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Posted 2 days ago

Hi X, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the distress this has caused you and your family. This is certainly not the level of service AnyVan aims to provide. We note that your move took place a day ago, and our team have been liaising with you from the moment you raised your concerns. We kindly ask that you allow our team the necessary time to thoroughly investigate and properly address your concerns. Please be assured that we take all reports of damaged items and disputes with drivers very seriously and are committed to resolving the matter appropriately. We appreciate your patience while we review this, and we remain committed to handling your concerns fairly and promptly. Kind regards, AnyVan

Posted 2 days ago

“Arrived in timeslot, courteous, helpful. Did a good job.”

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Posted 3 days ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 days ago

“I’ve now used AnyVan three times for one simple house move—spending over £850—and the job is still not complete. Each time, the van has been too small despite me clearly listing the items. The drivers refused to take key pieces of furniture, and I’ve had to rebook again and again. To make things worse, several brand-new items were damaged, including my dining table, chest of drawers, and wardrobe—with visible chips and scratches. I’ve submitted photos, but customer service has been slow, vague, and unhelpful in offering a meaningful resolution. What should have been one straightforward move has turned into a stressful, expensive mess. Now I’m being forced to arrange a third van just to move the final items—things that should have been transported the first time. Avoid at all costs if you’re looking for a reliable, professional moving service.”

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Posted 4 days ago

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you found your move stressful. Having reviewed your bookings, we can see that your original inventory did not fully reflect the total items that needed to be moved. As a result, two additional bookings were made, each including further items not listed on the initial inventory or with increased quantities. Our teams can only transport the items specified at the time of booking, which is why subsequent jobs were required. We understand this has been frustrating, and we regret that the process has not been as smooth as you expected. Our Customer Care team has been liaising with you regarding the concerns raised, including the photos of damage, and will continue to work with you directly to ensure these are properly addressed. While we always aim to provide a seamless, professional service, it’s essential that all items are listed accurately at the point of booking so that we can allocate the right van size and team for the move. Kind regards, AnyVan

Posted 2 days ago

“The review reads... The worst experience of my life, not helpful or accommodating at all. I even had more muscles than the guys that were moving my stuff and I'm an 8st 5'2" woman. They packed half the van on the day I had to hand my keys over and refused to pack anymore due to health and safety, and only picked up the lighter boxes that they wanted to take and left most my furniture and belongs in the house because it wasn't on their 'list' whereas their inventory was all wrong, after explaining to the booking dept what i had in each room. There were items written down that I didn't even own, yet they wouldn't replace the space with something else. Half my home was left in a different county, and I sobbed my heart out when I got to the other end and Im still recovering cancer, stressed and skint is an understatement! The men were rude, grubby, unwashed long hair, teeth missing, didnt offer to put something on their feet before walking up and down the carpeted stairs thats been professionally cleaned, barely spoke a word of English, and the customer services were basically telling me it's all my fault for not checking the inventory list. There was so much room on the van yet they refused to take anymore. I paid AnyVan £657 for a service that 3 presentable and accommodating men (offering to put a runner on the stairs or covering their shoes then taking furniture in) managed to do for me with the same size van without any quarms in less than half the time for £450 - so all in all I spent over a grand for moving when it was totally unnecessary. Ive asked AnyVan to be refunded because of the ordeal I've endured the past couple of days messing absolutely everything up and they refused. DO NOT USE!!!”

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Posted 6 days ago

Hi Jodi, Thank you for sharing your feedback, and we’re truly sorry to read that you were left so upset by your moving experience. We’d like to clarify that AnyVan operates on an inventory-based system. This means that the service you book is specifically based on the list of items provided at the point of booking. Our transport teams are required to follow this inventory and cannot substitute or add items on the day, even if there is additional van space, as this impacts timings and capacity for other customers. We understand that not every moving company works this way, but this process is how we ensure fairness and accuracy for all our customers. We regret that this caused frustration in your case and appreciate that it made a difficult day even more stressful. Our team has reviewed your booking and explained this in detail, but we remain sorry that the service did not meet your expectations. Your feedback has been noted as we continue to improve our service. Kind regards, AnyVan

Posted 2 days ago

“Brilliant service and decent price”

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Posted 1 week ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, Emma

Posted 2 days ago

“Great servic”

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Posted 1 week ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 days ago

“Brilliant service and decent price”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 days ago

“Easy to organise, helpful driver, excellent communication with the team on the day. We were moving from Lancashire to Oxfordshire, and it couldn't have been smoother. Thank you.”

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Posted 1 week ago

Hi there! Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 days ago

“AVOID ANYVAN! Ignored photo evidence of significant damage and now won’t even reply to emails. And very telling - complaints have no phone number!! READ THE BAD REVIEWS! I wish I had!! Terrible.”

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Posted 1 week ago

Hi Holly, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Having looked into your booking, I can see that our team have since been in touch with you directly to address your concerns. We understand how frustrating situations like this can feel, and please be assured that we take reports of damage seriously and always work with customers to review and resolve them. Kind regards, AnyVan

Posted 2 days ago

“My experience with AnyVan was extremely disappointing due to their failure to fulfill a time-sensitive furniture collection booked through Facebook Marketplace. The collection was scheduled for 10 AM on September 9, 2025, as agreed with the seller to avoid a council notice. AnyVan did not provide a Transport Partner within the agreed timeframe, leaving me to move the item outside under pressure from the seller, risking loss or damage. Despite my proposing solutions like sourcing a local driver, they were rejected, and AnyVan unilaterally cancelled the booking and issued a refund, which I explicitly stated was unacceptable. Their customer service dismissed my concerns, ignored the urgency, and closed the matter without offering fair compensation or alternatives, leaving me exposed to potential financial and legal issues with the seller. How can this company improve? 1. Honor Time-Sensitive Bookings: AnyVan must prioritize fulfilling agreed deadlines, especially for urgent collections, by improving driver allocation systems to ensure availability. 2. Listen to Customer Solutions: Instead of dismissing customer suggestions, engage constructively to find workable solutions, like expediting local drivers. 3. Transparent Communication: Clearly explain limitations and offer realistic alternatives (e.g., partial refunds plus compensation for losses) rather than forcing cancellations. 4. Fair Compensation: Acknowledge losses caused by their failure (e.g., extra costs, time off) and offer appropriate remedies beyond just refunds. 5. Better Escalation Process: Ensure complaints are genuinely reviewed by senior staff, not closed prematurely, to rebuild trust.”

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Posted 1 week ago

Hi Ahmed, Thank you for sharing your feedback, and we’re sorry to hear that you were left disappointed by your recent booking with us. To clarify, a driver was originally assigned to your collection. Unfortunately, due to a family emergency, they were unable to fulfil the job, and we contacted you immediately to discuss alternatives. We requested that you open up the timeslot so that we could source another driver, but this was declined. We also offered the option to reschedule to an alternative day, which was also refused. We completely understand the urgency you felt, but as you requested an immediate replacement driver, this was unfortunately not possible within our operating model. As a result, the only option remaining was to cancel and process a full refund. You first spoke with one of our customer care agents, and when you were unhappy with her explanation, your case was escalated to a member of leadership who confirmed the same outcome. While we regret that we could not meet your requirements on this occasion, our team did explore all available solutions. Kind regards, AnyVan

Posted 2 days ago

“Professionnels ponctuels, à l'écoute, efficaces et sympathiques. Je recommande.”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“Very affordable price yet very good moving service. Driver Arrived on time and delivered earlier than the time scheduled. Will definitely recommend”

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Posted 1 week ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 day ago

“Didn't collect on the arranged day, didn't deliver on the arranged day, customer service and support virtually non-existent, offered me a derisory amount as a 'goodwill gesture' which I declined, and have failed to follow up on my request for this to be escalated. The driver was the only good thing, but then he isn't an AnyVan employee.”

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Posted 1 week ago

“Maxime de AnyVan a été réactif à ttes mes demandes. Bravo”

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Posted 1 week ago

“Brilliant service, friendly staff, precise timing. What’s not to like?”

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Posted 2 weeks ago

“Brilliant service, friendly staff, precise timing. What’s not to like?”

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Posted 2 weeks ago

“Absolute joke of a company. Went to cancel a booking 36hrs before as no longer can collect on the day planned. 50% refund. Stuck into the "terms" of the booking, that I'm sure everyone reads diligently. Consistent with the last awful service I had from them. They stuffed the collection, got there late. Driver got stuck in traffic, collection point kindly waited for him. No way he can deliver to drop off as closed. Had to take to another location and then I had to pay again another company to move from there.”

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Posted 2 weeks ago

Hi there, Thank you for sharing your feedback. I completely understand your frustration, but I do need to be clear. When a booking is made with AnyVan, it is agreed under our Terms and Conditions, which outline the cancellation policy. If a booking is cancelled within 48 hours of the move, a 50% refund applies. We appreciate that not everyone reads the full terms before confirming, but by accepting the booking you also accept these conditions, and we cannot make exceptions outside of them. Regarding the previous booking you mentioned, I’m sorry to hear of the delay. From what you described, the driver was held up in traffic. While we do everything we can to plan efficiently, there are unfortunately situations like this that are completely outside of AnyVan’s control. I understand this isn’t the response you were hoping for, but I hope it clarifies why your refund was processed as it was and why we weren’t able to intervene further in the earlier case. Kind regards, AnyVan

Posted 2 days ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews