PREMIUM SERVICE FROM HELL - AVOID!! I booked the premium service which according to the brochure included packing boxes, unpacking, dissembling and reassembly of furniture. When the removal men arrived they spoke no English. It took over 8 hours to pack and dissemble furniture (I live by myself in a flat). After two and a half hours Tia from Anyvan called to tell me I would need to pay extra for packing as this was not included. I stated that my reason for selecting the premium service, at an extra cost of £600 was because it included packing and unpacking. She at first argued with me to say that this was not included as I did not select boxes, but after checking she confirmed I did not need to pay extra for packing, but would need to pay for the boxes to be carried! I had no option but to pay an additional £170 as I did not want the movers to refuse to continue as my house was being completed at 13:00. The delivery men arrived at my original flat at 8am and only finished unloading boxes and furniture into my new home at 21.50! They had not finished packing by 12:00, four hours after starting, so I asked them to focus on disassembling furniture and moving boxes to the van in order to speed things along. By 14:00 the cleaner I had hired, myself and my mother had to pack the kitchen and lounge area as the movers were still disassembling the furniture. Not a single box at this point had been taken to the van. They did not unpack boxes or reassemble furniture. Office furniture was lodged into the bathroom so I was unable to access the bathroom, boxes were left on stairs blocking access to the upper bedroom, kitchen microwave was left on a chair, washing machine in the corner of the dining room. As the job was not complete (furniture not at the bare minimum reassembled, boxes not labelled or put in correct rooms, boxes left on stairs unable to access rooms) I did not sign off on job completion. Despite this, the drivers fraudulently signed the documents as the customer. The pictures were taken the next day and show the complete state of disarray the property was left in. When I called Anyvan the next day to complain they said unpacking was not included (despite it being included in the brochure), there is no time limit to service delivery, there is no problem with dissembled goods not being reassembled and they consider this to be good standards. They were not concerned that I had not signed off on the job. When I told Sal that the boxes were not even labelled to be placed in the correct room he stated that if I had wanted the boxes labelled I should have made a special request for this. I would expect experts whom I am paying £1500 to be able to do their job without my having to guide them at every step. I was extremely surprised and disappointed with the condescending and confrontational approach taken by Sal. What should have been a celebratory experience of buying my first house was completely ruined. After the removal men left at 21.50 I looked around and sobbed. I had spent £1500 for a service that was not delivered and unable to spend the first night in my new home.