ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.49

3.5 Rating 3,233 Reviews

63 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,233 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, on time delivery and prompt action”

Helpful Report

Posted 2 days ago

“On their arrival, I concluded that Anyvan operates an "Uber type" operation, as they had no idea that I had asked for protective padding in addition to the blankets and strapping, Anyvan being recommended for delicate furniture transport according to on-line reviews. I gathered that things went well at the delivery point....”

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Posted 3 days ago

“AnyVan provided a good service. There was a last minute change that almost got me mad, but they were professional enough to make it work. Delivery and presentation was clean and timely. I recommend”

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Posted 4 days ago

“Tanveer and his colleague collected our ride on mower not the easiest job but were amazing friendly helpful and updated me with the delivery detail constantly I would highly recommend them from anyvan I thought when I paid the job was booked and sorted but I think after 1 week they took the job last minute but did us proud”

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Posted 1 week ago

“The delivery process was straightforward and generally easy to arrange.However, customers need to be punctual, especially for morning bookings, as arriving late may result in the booking being rescheduled and additional charges being applied. It would be helpful if this policy were clearly communicated in advance to avoid unexpected costs and inconvenience.”

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Posted 1 week ago

“Overall good. Paid extra for set time but driver was not correctly informed. Could have done without stress rushing someone to house to meet them. Van team very good though.”

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Posted 1 week ago

“Good service”

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Posted 1 week ago

“The men were great. Polite, helpful and friendly. They couldn’t do enough for us. Some items were damaged. Which means that we need to put in a claim.”

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Posted 1 week ago

“The team was punctual and delivered my furniture and boxes with care.”

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Posted 2 weeks ago

“No problem with the move to the new address. Not as costly as some of the other removal firms.”

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Posted 2 weeks ago

“The guys were great, courteous and did a fast delivery. I did try to call them several times before they arrived but never got through. Probably busy! But overall great. ””

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Posted 2 weeks ago

“After slight hiccup, the delivery was faultless. Attention to detail in keeping good dry in rain and careful handling of the goods. Definitely use them again.”

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Posted 2 weeks ago

“Good prices, good service but still waiting for some unresolved queries to be replied to. They tend to deal on WhatsApp and sometimes responsive, sometimes it goes quiet. My stuff has gone into the storage they arranged,so let's see if it gets taken care of and re-delivered correctly! Drivers arrived on time and were very careful with my stuff. Saved £ hundreds vs other quotes!”

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Posted 4 weeks ago

“All ok with the delivery, arrived in the allotted time that they gave.”

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Posted 1 month ago

“Very helpful, will use again. Thank you”

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Posted 1 month ago

“I booked this company because they were extremely helpful on the phone, the two guys doing the moving only had to move boxes and furniture. On the day they were due at between 9-10am, they turned up about 8.20 - nice couple of guys said they were polish - wasn’t sure myself but anyway, they worked hard putting stuff into a van - in fact they were almost rushing to get the job done, I gave them water as they were sweating offered food, not accepted but very polite, after about 3-4 hours they were done, they went off we followed about 10 mins behind, when we got to the new property some items already laid out in the garden - offered them tea/coffee they declined just wanted to get on, they were distracted by several phone calls, whom one of them told me was girlfriend problems. Anyway they worked hard putting everything in the house, I noticed some scuffs etc on some of the furniture but let it slide. When they finished my husband gave them a very generous tip each, we asked them if they had phone numbers to contact as we thought we could put some work their way, but they refused and wouldn’t give us any details. After several days of working through all the boxes I came to my ottoman which contained all my personal items, as I was unpacking I came across my small ring box when I opened it there were numerous rings missing including my engagement ring and gold rings and my mothers solitaire diamond engagement ring, I couldn’t compute in my brain what I was looking at - I thought maybe everything had fallen out of the box - so I searched and then also found that my box of watches was also missing - their were 6 watches in their a couple of expensive ones and some not - I now was beginning to think the worst! The next 24 hours was spent hunting through everything and at this point those were the main things missing - I can only assume it was the guys doing the removals, no one else came into contact with that ottoman, plus there were pictures and books on top so they had to have emptied stuff out in their search! I tried to phone AnyVan - that’s a saga on its own, managed to get a message through but all I got back was they knew nothing about that, I said I would be contacting the police and they said they would assist in anyway possible. It’s now in the hands of the police. I told AnyVan - I actually managed to speak to someone- and gave them the name of the driver and all the details - she said she would call them, they did and she came back and said he denied it - end of! Well not for me - I know this stuff was stolen and I want AnyVan to show some interest in my loss and also take accountability for the people they are letting drive their vans. I am totally gutted about my rings more than anything, the sentimental value cannot be replaced. I shall take this as far as I can, if not then I want reparations from AnyVan.”

Helpful Report

Posted 2 months ago

Hi Jan, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how upsetting it must be to discover personal belongings are missing, particularly items of significant sentimental value. We take allegations of theft extremely seriously and have reviewed the concerns raised. As matters currently stand, no evidence has been provided to substantiate the allegation. However, should the police require any information from us as part of their enquiries, we will cooperate fully with their investigation. We are sorry for the distress this situation has caused and appreciate you bringing your concerns to our attention. Kind regards, AnyVan

Posted 2 months ago

“The actual moving experience was great. Friendly and efficient drivers. I would have preferred to arrange and pay for the entire moving-out and moving-in project at the initial quote stage, in one transaction. Instead I had to go through a sequence of different quotes and bookings which became tiresome and an which gave me unpleasant surprise at the ultimate cost. The barrage of emails is confusing. And the helpline has long waiting times, and when you get through you cannot be sure if you are talking to a robot or a human (it felt automated but creepily human if it was not!). If I were in the management, I would spend some time trying out experience first hand, to see what it feels like.”

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Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We are really pleased to hear that you found the moving team friendly and efficient, and that the actual move itself went well. We are sorry, however, to hear that the overall booking process and communication left you feeling frustrated and overwhelmed. We understand how the experience of having to go through multiple quotes and separate bookings could feel tiring, especially when managing a move involving furniture, storage, and a piano. In this case, piano moves do require a specialist team due to the nature of the item, and storage is also managed separately through a dedicated team. Because of this, these services are not always combined into a single booking flow. That said, we understand why this lack of a single streamlined process for customers needing all three services would feel inconvenient, and your feedback on this is really valuable. We also appreciate your comments regarding communication and our support experience. This is not the experience we aim to provide, and we are sorry for any confusion or difficulty you experienced reaching us. Your feedback has been shared with the relevant teams so we can look at how this journey can be improved for customers needing multiple services in one move. Kind regards, AnyVan

Posted 4 months ago

“Reliable. Professional. Supportive”

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Posted 4 months ago

“The service was very good but I felt very expensive”

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Posted 4 months ago

Hi David, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 4 months ago

“On time efficient job done”

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Posted 5 months ago

ANYVAN is rated 3.5 based on 3,233 reviews