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ANYVAN Reviews

3.5 Rating 3,061 Reviews
62 %
of reviewers recommend ANYVAN
3.5
Based on 3,061 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.4 out of 5
Read ANYVAN Reviews

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Anonymous
Anonymous  // 01/01/2019
DO NOT USE THIS REMOVAL SERVICE. They charged me for boxes and packing and then would not refund me when the drivers turned up without the boxes. I couldn’t complete my move. They do not have their own drivers / employees. They put your details up on a platform for any person with a can to do. They have no idea who is coming in your home and cannot guarantee the safety and care of your possessions. They also only pay the drivers a fraction of the fee you pay. Utter cowboys.
Helpful Report
Posted 2 years ago
I would give 0 if I could! Firstly, they came with almost full van and they have to do 2 trips. It was very stressful and inconvenient. They know exactly what we requested to be delivered but they didn’t have enough room in their van! Very unorganized! This is last thing you need when you already stressed about moving house. They don’t care! Secondly, they damaged my new house wall and staircase post! They had my standard single wardrobe which shouldn’t be so challenging to 2 men but when they lifted it up they scratched the wall made dents all around it and I literally saw with my eyes that they almost knocked my stairs post off! It moved! Scratched and stuck there so I had to help as they suggested they need more strength to lift it up higher so they can lift it upstairs! So I helped them it was done. They just need more strength or work less so they can manage lifting things properly. The damage was caused before I helped them but now I’m in process of claim damage the answer I got from their company was I don’t get any compensation because I helped. It is a trap they use to their customers! Be careful if their staff ask you to help don’t! But it is difficult as it might damage more to your house as you can imagine it was stuck and putting strength on your wall and staircase post as they didn’t manage it well. Finally, I complain about all this but simply their reply was not to do anything as I helped. But the damage was caused before I helped! This is their conclusion: 8.3 Neither AnyVan nor its Partners are liable for: Should you decide to help the Partner with the moving, packing, loading or unloading of any goods, or travel with the Partner in a vehicle, you do so at your sole risk and the Partner shall not, nor AnyVan, be liable for any loss or damage suffered as a result of such actions. We apologise for any inconvenience that has been caused. I will raise my complaint to ombudsman but I need them to say this is their finally decision. But they don’t reply!
Helpful Report
Posted 2 years ago
Rated 1 out of 5 stars Horrible and awful experience I booked Anyvan for my complex move after talking to the sales guy (Harry). We were moving from London to Liverpool with multiple drops. I did a video call with Anyvan (Harry) - I pointed out exactly what I had to move, including a lot of large pictures. Harry was proactive and got back to me very quickly. The quote should have been accurate because Anyvan had seen what I was moving. Due to unforeseen personal circumstances (quicker completion at buyers request, death of my father and my arthritic hip packing in) I had to take the pressure off and decided to opt for the premium packing service (having packed a considerable amount of my stuff myself already). Thankfully I had. I also had a holiday booked the week before the move. I had numerous calls with very polite phone operatives - I was given incorrect and conflicting info, incorrect pricing (overcharging me twice) and they failed to call me back as promised. Every time I called them, I had to go through the whole saga again. They kept trying to upsell. They didn’t seem to be knowledgable and apart from one lady (Lungi) didn’t actually take ownership. I suspect this is due to the set up / business model they are working under. After each interaction you’re asked for feedback. I could not fault how polite they were. Perhaps that’s how Anyvan have got so many good reviews…. In desperation, I called Anyvan (from my holiday) and asked Harry - the original sales guy to call me back. He did, he’d seen my case and apologised and promised to fix all. We changed the plan so that my house would be packed on 19 June and everything moved on 20th. Polite packers arrived on 19th, packed 30 boxes and told me they had another job to go to. I could no longer reach Harry in sales on the number he gave me and he never called me back. I spoke to Lungi. After the usual spiel she understood my situation but I did have to freak out on the phone and tell her about my father, hip etc to get her listening to me. She promised to sort out. The next day Valantino and his team arrived. They were polite, friendly, efficient and proactive. They worked tirelessly all day. The sale completed at 09.30am but we didn’t leave the house until 3.30pm. Thankfully the buyers were understanding, although keen to get in. We then drove 250miles and met the team up there. They unloaded items into container storage and at temp accommodation. They finally finished at 11.30pm. Nothing was too much trouble, they were tired but smiling at the end when they left for their drive back. Valantino and his team were great and really saved the day, along with Lungi. However, in spite of what they did, I have never had such a terrible, stressful experience in my life. Anyvan were absolutely awful. I have never had to write such a shocking review. I suggest the owner of Anyvan reads my case and does something about continuity of staff on the phone, training etc etc. I am yet to check the final bill. I will revert if that’s incorrect. Fancy paying for a premium service and receiving endless buckets of stress! Anyvan might be good for straightforward moves but for mine they were appalling. If I could, I would give no stars. Jo
Helpful Report
Posted 2 years ago
AnyVan: A Nightmare on Wheels - Avoid at All Costs! Rating: 0 stars (if I could give negative stars, I would) If you value your sanity, time, and belongings, stay far, far away from AnyVan. My experience with them was nothing short of a catastrophic disaster that left me questioning the very existence of professional standards in the transport industry. From the moment I booked, it was clear that AnyVan's idea of "service" is a cruel joke. They promised a pick-up slot, then ghosted me entirely. When I finally got through to them after what felt like an eternity on hold, I was told to chase the driver myself - because apparently, that's what I'm paying them for! The day of the move was a comedy of errors, minus the comedy. First, I was told the driver was in the hospital. Then, miraculously, the "sick" driver called to say his van was broken. The lies were so blatant, I half expected them to claim their dog ate my booking. After hours of silence and ignored calls, they finally deigned to reschedule - for midnight! Yes, you read that right. MIDNIGHT. Because nothing says "professional service" like waking up an entire neighborhood in the dead of night. The cherry on top of this disaster sundae? When I rightfully complained, they offered a laughable 10% refund. That's right, folks. AnyVan thinks that compensation for their utter incompetence, lies, and complete disregard for customer service is worth less than a cheap meal deal. Their customer service is an oxymoron - there's no service, and they certainly don't care about customers. They're experts in buck-passing, excuse-making, and shoulder-shrugging, but when it comes to actually doing their job? Utterly clueless. Save yourself the headache, the heartache, and the desire to scream into the void. You'd have better luck strapping your belongings to a herd of drunk donkeys than trusting AnyVan with your move. They're not just bad - they're impressively, innovatively terrible. In conclusion, if you're considering using AnyVan, do yourself a favor: don't. You'd be better off attempting to move house using nothing but a skateboard and a bit of string. At least then, when everything inevitably goes wrong, you'll only have yourself to blame. UPDATE: I'm now in the process of initiating a chargeback claim through my credit card company and exploring legal avenues to recoup my losses and seek proper compensation. The fact that I've had to resort to these measures speaks volumes about AnyVan's inability to resolve issues and take responsibility for their abysmal service. Potential customers, consider yourselves warned: using AnyVan may lead you down a path of financial and legal headaches on top of their already atrocious service.
Helpful Report
Posted 2 years ago
I chose AnyVan based on a mixture of price and reviews. Booking reference AV 829 0796 The initial phase went well, I was contacted by an agent, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call the agent which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Anyvan ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the rsponse that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondance until I escalated. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan ever again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.
Helpful Report
Posted 2 years ago
Avoid this company. They suck. Classic case of pay peanuts, get monkeys. Most importantly, be aware that you can't travel in the van with them. Totally screwed me over. Left me in a massive hole, huge knock on issues for my elderly, seriously ill mum. They're a bad lot. Use anyone but them
Helpful Report
Posted 2 years ago
Damaged a single bed, worth over £1500 and claimed it was already damaged and that they had told me this when they came across the damage - a complete lie. Contacted their claims team, waste of time, based on zero evidence they claimed bed had pre-existing damage. Also when I’ve tried to contact them on the phone they deliberately leave you holding so you end up hanging up. Absolute cowboys, so not use, do not trust their 5.0 rating on their own website.
Helpful Report
Posted 2 years ago
Avoid this company. I had a horrible experience with them. They were 6 hours late, extremely rude and refused to take some of my belongings (which I had to leave behind). On top of this, they damaged my new house. The movers apologised on the day, but the company has refused to pay for the damages. This is not a removal company; it is just a website and a call centre. After you sign up, they subcontract to delivery drivers who carelessly chuck your moving list stuff (not even all the items) in and out of a van.
Helpful Report
Posted 2 years ago
Damaged my car transporting it. Gave me £100 for £900 worth of damage. AVOID.
Helpful Report
Posted 2 years ago
Our experience with AnyVan was so horrible it goes over the character limit to describe it in full in this review. TL;DR do not use them under any circumstance. We booked to move our belongings from London to Nottingham as we were moving house. When we booked, the quote showed clearly the direct route between our origin and destination and the time and mileage it would take, and that's what we paid for. On the day, we discovered that the van already had other people's belongings in it, which we were not warned about, and it was incredibly difficult to fit all of our stuff in the van, despite us providing an accurate inventory beforehand. The driver and helper did very little to move our belongings, we had to bring everything all the way out to the van and then they put it in the back. The only communication we had with the driver was "see you in Nottingham" just before they left. We were then dismayed to see that the van went in the completely opposite direction to our destination. The van proceeded to stop in multiple completely random locations - completely out of the way to Nottingham - for several hours at a time. We were following the online tracker and we were severely worried that we would never receive our belongings in our empty new home. We tried to contact the driver multiple times but he never responded - he didn't even answer the phone to the central AnyVan customer service when we raised an enquiry. The customer service themselves were very unfriendly and dismissive - even when the van tracker said our belongings would be delivered at 2am!! After chasing customer service and the driver for several hours, they eventually arrived 10 hours after they left our origin point (which should have been a 3.5 hour journey). We then saw that the van was crammed full of yet more people's belongings and we couldn't access our own things. The driver then proceeded to physically toss the other person's stuff out from the van onto the road, with no regard for the items whatsoever. This was astounding (photo attached). Despite our horrific experience and the incredible stress and anxiety - not to mention the abysmal level of service - AnyVan refused to provide any compensation or even apology for what happened on the moving day. All we have been offered is a measly £22 because the van managed to miss our collection window in the morning (which was 4 hours wide incidentally). Never, ever, ever trust your belongings to this service.
Helpful Report
Posted 2 years ago
I chose AnyVan based on a mixture of price and reviews. The initial phase went well, I was contacted by Jason, and we spoke at length about what to expect and asked me to fill out the inventory list on-line. Based on the size of our property he estimated how many boxes we would need, and I bowed to his expertise. Communication continued to be good, and I was asked to review my inventory list, which I did, adding a couple of bits and paying the extra. The first thing that went wrong was when I noticed that wardrobe boxes had not been factored. I chatted on-line with a help agent who said I could add them, but it may affect the price, or the size of the van needed. On our inventory, I listed 3 x double and 1x single wardrobe. Surely this would indicate that we have clothes? I questioned this with the chat person, and he suggested I call Jason which I did to add these. If I had not noticed, what would have happened on the day, and would I have been charged extra as I forgot to add these? They are the experts here. On the day, the team arrived on time at 9am and I started to feel concerned as the first thing the team leader did was produce the inventory list and worked through the house to find all of the items. It seemed a little officious and I wondered what this might be leading to. Well, I was soon to find out! As we toured the house, he would clearly have seen the amount of things that needed moving, he did not mention this as being a problem at this stage. We had also been helpful and had pre-packed some of our things in crates, even though we were paying for the premium service of our things being packed by the AnyVan team. At around 11.15, when many of our items were on the van, I was informed that there was a problem, and we would need more boxes and would need to pay for them. I have to be honest, I got really stressed at this news and said I would speak to AnyVan. I got through to the call centre and spoke to a lady who was incredibly unhelpful and unsympathetic to my plight and repeated over and over that the service was inventory based. Well, I had completed the inventory, and it seems that the tactic is to quote low and add extras on the day. The standpoint seems to have been that we would not have anything in cupboards or under beds. Jason was the person who ordered the quantity of boxes, not me. I really was stressed, and we were wasting time, so I reluctantly agreed to pay, and that payment was made for an extra £142.02 at 12.05. Things got far worse. At around 2pm I was informed there was a problem and this time it was much bigger! I was again subjected to the dance of you need more boxes and this time was presented with a bill of an extra £585.02 plus £140 for more boxes. I insisted that he confirmed that this would be the final price, he agreed it would be and I made him walk around my property to ensure that he meant it this time. The vans were not sufficient in size to pack comfortably, so the packing took much longer than expected, delaying our exit. Our plan was to clean our old property that late afternoon/evening in preparation for handing the property back. Instead, we had to come back on Sunday, wasting valuable time that could have been spend sorting out our new house. The team had to leave some items behind as they could not fit in on the van (they collected the next day, left in our alley and garden shed) and when we did a final sweep of the house before we left, we saw that some cupboards had only been partially emptied, so we had to fit this in our car The team could also have shown more care when lifting items down the stairs, they left several scuff lines down the stair walls. The delivery day went better (I was fearful there would be more extra charges), but the issue was that most of the day it was a team of just 2 men, so the unloading took a very long time, not leaving our new house until approximately 6pm. As stated at the start, the team worked very hard, and I recognised that with a generous tip for their hard work alone. Moving is meant to be one of life’s great stressors, well this was elevated to a whole new level by Any Van. I feel exploited, ripped off and 'played'. I contacted Any Van before writing this review and got the response that is inventory based, extra charges on the day are non refundable and tough basically! I then pushed back and they have subsequently refused to reply to any correspondence. We have moved several times and although it is always a bit stressy, this was just awful. We would never use or recommend AnyVan every again and would urge anyone reading this to think carefully before using any inventory based service based on our truly appalling experience.
Helpful Report
Posted 2 years ago
DO NOT USE. Have still not picked up item, 2 days later, despite many phone calls. Original driver lied about where he was and when he was there (we have phone records and eye witness to prove this), company then lied about what the driver said. HORRENDOUS. Awful customer service and can’t actually do what they promise.
Helpful Report
Posted 2 years ago
A very disappointing stressful experience. Took 12 hours for my belongings to reach their destination. At 9pm at night they finally reached the destination. The team who loaded the van, were not the same team unloading. So they had no idea of the items they had in the van. Heavy items were packed on top of fragile boxes. My sofa was laid on the floor upside down and on top of the base heavy boxes were placed, which ripped my sofa. Broken and damaged items in the storage unit when I unpacked it. And no assistance when I was asked to send photos to customer service. Would not use again!
Helpful Report
Posted 2 years ago
I cannot begin to describe the total disaster that was AnyVan! I paid almost £1,100 to move a one bed flat from East London to Surrey. Significantly more than other quotes I had received, but felt assured by the pack and move service I completed the list of items - to include the usual, bed, sofa etc - and 10 boxes - that I had packed myself. Should also note - I had packed majority of the contents myself and labelled etc. So - day of move - 2 guys show up, survey the flat and say that they are only going to take the furniture that I had ticked (the big stuff) and would only take boxes they pack - unless I pad more money of course!! Long story short - they left all of my clothes, even my bedding (thrown on the floor). They even emptied out a garden box and just took the empty box, leaving contents outside. An absolute disgrace that made an already stressful situation, a total nightmare. Note: I have moved several times and never experienced anything like this. I called customer service and got nowhere. Long story short(er) - I have had to pay for another van to collect my stuff and highly urge others to avoid! Well and truly fleeced.
Helpful Report
Posted 2 years ago
Shocking company. Van booked for 9am to 10am, nobody turned up. Rang the company who said they would try and get another driver as the first one had cancelled. After several phone calls nobody turned up, no phone calls from AnyVan to explain anything. We ended up telling them to refund our money and we ordered a self drive van to sort it ourselves. Do not use this company.
Helpful Report
Posted 2 years ago
I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic. Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience. To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable. Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.
Helpful Report
Posted 2 years ago
Do not use this company They will damage your items They don't use proper delivery drivers just someone off the street with a batted ex post office van So beware they're cheap for a reason
Helpful Report
Posted 2 years ago
Shockingly horrid service from AnyVan! Our furniture were damaged and stained after the move. The mattress was moved without a mattress cover, which AnyVan had assured us would be provided. The mattress ended up being super dusty with stains and marks all over them. Our pristine bedframe and study table also suffered deep scratches on them with paint peeling off. We have video footage of them transporting our furniture without properly securing them, which likely contributed to the damages during the move. We had subsequently left feedback to AnyVan but they ghosted us. This is highly unacceptable for any moving company, and to prevent others from suffering the same bad experience, I would caution everyone to steer clear of this company!
Helpful Report
Posted 2 years ago
I booked AnyVan October 2017 for £200.00 as I needed to move from Ilford to Epsom. The staff who booked the journey were friendly and British as in English indegineous, UK born. I was asked what needed moving in terms of number of items boxes etc. I couldn't give an exact figure as I had not yet began unpacking so gave them a rough guide. On the day in question two eastern European drivers turned up and refused to take the stuff saying it was too much showing me a piece of paper which stayed one bed, a bag of clothes and a couple of boxes in total about 6 items. I pointed out that I never said I would be moving a bed and there was no way that my wife and I would simply have a bag of clothes. They said I would have to pay extra despite me saying that the information on that piece of paper was wrong even offering to help them load the stuff on the lorry myself. My wife and I were living in a single room and had already packed everything so it would not have taken long to load the lorry even if I didn't help them. They refused to budge saying they were leaving. I refused to let them leave as we had paid them so called the police who asked them why they couldn't just move our stuff and raise any issues with their company. They then received a call from a supervisor telling them to leave straight away. I told them if they left they would not get paid and that I would make a claim with my bank for the return of the money on the basis that I paid for a service but never received it. The money was put back in my account within a few days meaning the drivers did not get paid. I also reported them to immigration enforcement as I suspected they were illegal immigrants with no right to work or live in the UK. They wanted to rip me off by charging me extra money. In the end I had to pay a man with a van privately to get my stuff moved for £180.00. The staff on the phone were friendly enough but their drivers seem to be self employed contractors and foreigners rather than a British born, white, Asian or black person. AnyVan should employ drivers directly rather than rely on international cheap labourers. If there was an option to leave zero stars I would have done that. As I had got my money back through my bank I did not think of making a formal complaint but did leave a negative review on google reviews. I am not against foreigners as I am married to an Indian woman myself as well as being a British Pakistani myself so am truly international.
Helpful Report
Posted 2 years ago
We were extremely dissatisfied with the service provided by Anyvan during my recent relocation. The experience we encountered was marked by numerous instances of poor communication, unprofessional conduct, and disrespect, which greatly inconvenienced me and my friend. Firstly, the driver arrived at the flat early, even though we confirmed the collection time different by their colleagues. Due to this early arrival, we were compelled to change our entire plan, including altering our train ticket to London. Moreover, the train was delayed, and I promptly informed Anyvan about the situation. I also texted the driver to inform him of our slight delay. The company assured me that they would relay this information to the driver, advising him not to rush or arrive early. Initially, everything seemed to be understood by all parties. However, upon reaching the destination, the driver called me and stated that he could not wait for more than 10 minutes, despite my timely arrival (likely, he waited for no more than 5 minutes). I attempted to explain that I was present and only 2 minutes away. While trying to obtain the keys for the flat, I received a call from someone at Anyvan who complained about our delay. Her behavior was appalling. She accused me of claiming to be present when I was not, instead of attempting to understand the situation. We were indeed present but were juggling multiple tasks, including locating the building, obtaining keys from the agent, and carrying our luggage simultaneously. Shortly after, my friend encountered the driver outside the building and was met with disrespectful behavior. He remarked, "Finally, you're here. I've been waiting for you. I don't have keys to the car park," in a rude manner. It was then apparent that the van needed access to the car park. Subsequently, the driver called the company and complained that the building only had two floors (from ground to second floor), but he could only enter from floor -1, where the car park was located. We were unaware of this detail, as it was our first day in the area. Despite the presence of an elevator, the company unjustly charged us an additional £48 for the additional floor, which was not our fault and did not impact the driver's task because we paid 3 floor fee (from ground floor to second floor) but we have only 2 floor (ground floor and second floor) which makes the same effort and time for the driver with additional -1 floor. Although we assisted the driver in carrying numerous boxes, despite our health issues, we were subjected to disrespectful behavior when we were unable to carry three heavy bags. Despite our efforts to resolve this matter amicably, we have encountered further obstacles in obtaining a satisfactory resolution. It is deeply disheartening to witness such blatant disregard for customer satisfaction and basic decency from a company of your stature. I cannot understand why we were charged an additional £48 and why we were treated so disrespectfully. Unfortunately we have not yet received what we deserve. We were trying to get our money but now they are claiming that they charged us for the delay. I am deeply disappointed by the unsympathetic behavior displayed by everyone in this company. They made an already challenging journey even more stressful. I refuse to accept such blatant disrespect towards customer satisfaction and basic courtesy and we will try to find another solution as they have not been helpful and understanding.
Helpful Report
Posted 2 years ago
ANYVAN is rated 3.5 based on 3,061 reviews