Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shortly after installation the system caught fire and we had the fire brigade out”

Helpful Report

Posted 2 years ago

“When you go through the online process you answer a number of questions and take various photos, for example, the planned site for the charge point and your fuse box. We have a couple of fuseboxes and have been advised by our electrician that one of them is "used up". Podpoint's system allows you to upload images of both. Not being certain which one is the box they would need to use, I suggested the length of the cable from pod point to fuse box might be over 15m. Then there is the question of where the electricity connects with both water pipe and gas pipe. After I submitted my responses to all the questions with photos, I was asked to measure from the intended installation point to the fuse box as they would need to quote for extra cable. They also again asked for a photo of where the electrics are attached to gas. Firstly, being one of the few people with enough money to spend on an electric vehicle, I was a bit surprised how much I had to faff around taking photos and then trying to email videos that are just too big to send. Secondly, I don't have gas. I have a heat pump. Gas is dead to me. This is the thing that gets to me the most. The whole point of investing in this sort of tech is to stop using fossil fuels. And yet Podpoint insists on you taking a photo of an electric connection to a gas pipe I do not have. Thirdly, measuring to quote for a cable. No. You do that. You are my supplier. Come and measure it yourself. It was such a backward customer experience for me I just can't be bothered with PodPoint. First World problems - maybe. Third world customer service levels for what should be a premium product.”

Helpful Report

Posted 2 years ago

“Terrible service, impossible to get hold of on the phone. Paid for the install over 4 weeks ago and still absolutely no idea what's going on or when it will be installed. Awful communication .”

Helpful Report

Posted 2 years ago

“i logged a query as having paid a for a 7KwH charger and only getting 2.2kwh. Awaiting response after 2 weeks!”

Helpful Report

Posted 2 years ago

“Very poor communication. Very slow response to requested emails. Failed installation at first and second attempts - no email sent to me to allow addition of charger to account. You ask the customer to respond to an email, then it says "you have replied to an un-monitored mailbox". The installer was excellent but let down by Pod-Point's administrative inadequacies.”

Helpful Report

Posted 2 years ago

“Unprofessional service damage to my property and unresponsive to promises to rectify and pay for trades to put right”

Helpful Report

Posted 2 years ago

“I have been left without any information for 12 days since ordering and paying for an installation. I have tried repeatedly by landline, mobile and on the pod-point web-sight without any success regarding an installation date. I am due to receive an EV vehicle in 4 days time. If I could only make contact I would cancel and ask for a refund.”

Helpful Report

Posted 2 years ago

“Engineer fitted the pod point, tested it on his machine then left two weeks ago and as yet we have not been able to charge the car. I waited an hour to speak to a customer service advisor who then asked lots of questions but could not help had to pass our case on to an engineer. The engineer then took said they had disconnect something and we should now be able to charge, we can't. I have had a second email today nearly a week from my call and still not working. Terrible service”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer experience. Charger installed but slower than charging from the normal plug. Phone lines not answered do not work, no reply’s to emails and no reply’s on Twitter. Absolute rip off. Choose a different provider or be disappointed”

Helpful Report

Posted 2 years ago

“FITTED IN MY GARAGE ,THEN TOLD IT WOULDNT WORK IN MY GARAGE . UNINSTALLED IT FROM MY GARAGE AND FITTED TO WALL OF HOUSE ,STILL NOT WORKING PROPERLY .TRIED RINGING ON NUMEROUS OCCASIONS ,NIGHTMARE TO GET THROUGH AND BEEN CUT OF MORE THAN ONCE”

Helpful Report

Posted 2 years ago

“I am still waiting for a call back and connecting to Wi-Fi.”

Helpful Report

Posted 2 years ago

“Awful. They drilled through a power cable and took out the power of the whole house… still waiting for a fix 3 days later on!”

Helpful Report

Posted 2 years ago

“The front end communication from point of order was extremely poor. I am still waiting for a call from a manager / customer service after nearly two weeks!!!”

Helpful Report

Posted 2 years ago

“Rate it? - poor. The installer was great - but so far thats been the best bit. I was only advised after the installation had been finished that my supply was looped and that it may need to be changed and that this was under the control of Scottish Power. Because of this, the unit has to be limited to only provide 13amps to my car. It transpires that the solution to this problem may very well involve my drive and/or my neighbours drive being dug up so my property can be "unlooped". Why wasn't it established in the planning stage despite my sending photographs as requested? Had I known of this issue right from the start I would not have continued with the installation and would have requested a refund. As things stand I have paid £1000 for what is basically an outside wall socket.. I have not received value for money in the slightest and could have easily paid a local electrician a fraction of that price to put a different solution in place. I now have to wait to see if Scottish Power require the supply to be altered before I can make use of the very expensive charger I have bought from you.”

Helpful Report

Posted 2 years ago

“Charger is good when it works however it has not worked for the last three days been in contact with customer support not great still, have a useless non-operational ornament on my wall, have had to charge yesterday at a public charger 65 pence / kw. I bought the device in good faith had it installed by a registered installer, it has been reset remotely a couple of times however this time was told was not registered and more or less nothing they could do, rubbish customer service. I use my car for work and need the charger to be working and reliable which it is not.”

Helpful Report

Posted 2 years ago

“Not a very reliable service from start to finish. Ordered online and completed survey form. Heard nothing back. After 10 days I telephoned. The next day I finally received some feedback. Had to make changes to my supply. Emailed confirmation that changes had taken place then had to telephone as didn’t receive a reply. Arranged technician to install. He arrived 5 days early when no one was home. Then on the the day it was supposed to be installed no one turned up. Had to make a phone call to chase this up as no one informed me engineer wasn’t going to turn up. Re-arranged two days later, finally installed. Engineer was very good and am happy with the finish install.”

Helpful Report

Posted 2 years ago

“I have been unable to add my charge pod to the app and despite two messages to the company they have not given me a response or solution.”

Helpful Report

Posted 2 years ago

“First of all the person who installed the podpoint configured it incorrectly by putting in the wrong series number. This then caused me issues with trying to register for the podpoint app. Also, the podpoint that is fitted isn’t giving the kW that I paid for. Also, there are signs coming up saying there is some sort of interruption in the charge. I need to now contact someone in regards with this matter as its very inconvenient for me as i have to find a charging point in public.”

Helpful Report

Posted 2 years ago

“Quick to take your money, appalling customer service. The installation took over a month to arrange due to a ping pong game of email sending, there was clearly a reluctance by the Domestic Project Manager (Charlie Phillips) to communicate other than by email even though I requested several call backs regarding the installation. Post installation I reported a fault with the unit, The process to report the fault is via email, to which an automated reply is received, this reply advises you that the fault has been logged and a technician will be in contact in 24 hours if not sooner. 9 days later I received an email.”

Helpful Report

Posted 2 years ago

“It worked for 24 hours. When it stopped working g I was told it was a problem with my supply. It wasn’t. Now I’m waiting weeks for an engineer.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews