Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd rather not review because my experience was all along awful”

Helpful Report

Posted 2 years ago

“The initial installation was fine, but I have an issue, emailed them last week and auto response email said we will be touch within 1 day, this is now the third working day and no response, you cannot get to speak to anyone over the automated system, so this is to try and get some response, as I have an installed charger that after 3 months has a fault”

Helpful Report

Posted 2 years ago

“Charger was installed on the 26th October, so far I have been unable to use the charger due to the location distance of the charger to my car. I have emailed pod point twice & called 3 times asking for the charger to be moved nearer. As of yet, I have had no response apart from we are looking into it. Customer service is non existent. I have now informed my company of the poor service & advised them I am unable to carry out my duties due to the non availability of a car. At present ,My company assign pod point all there work .”

Helpful Report

Posted 2 years ago

“Please see complaint sent to customer support.”

Helpful Report

Posted 2 years ago

“Very poor. Took my money and refused to refund the unused value. No response to emails. Avoid.”

Helpful Report

Posted 2 years ago

“from my previous review 2weeks ago - still waiting to hear back from Customer Services, have spoken to them, but just fobbed off with “we’ll get your account manager to give you an update” still waiting. In the meantime the Elec Board have been and done their Cut-out Checks. What happens now pod-point - all ok to use the Charger, will I get the 7kW Charge? If not, best come & collect it and forward a refund!”

Helpful Report

Posted 2 years ago

“The charger was installed last Friday and here we are a week later following numerous calls and emails waiting for it to function correctly. Firstly unable to pair the unit with the app although that is now working following a manual intervention your end. The unit is constantly flashing blue and pink and waiting on some technical person to work out why it is not working as it should. This should not be my problem and action is needed to put it right although I am hoping someone is taking responsibility as I write to ensure the unit is working as it should very soon. The installation is not as I would have expected and have had to spend a further £110 purchasing a unit to cover the extraneous electrical equipment nailed to my wall. Overall very disappointed and mentioned this to the Mazda dealer who is going to raise it with Mazda head office directly as it was part of a promotion between Mazda and Pod Point. This is not a review that I expected to write and frankly, I am not impressed with having to phone each day in order to get any response and action to get it working correctly. Thank you MIke Burnard”

Helpful Report

Posted 2 years ago

“The installation was fine. Would have been better if the installer ensured my home charger was linked to my app. I currently can't schedule charging which is very disappointing. Nobody is responding to my contact us request either.”

Helpful Report

Posted 2 years ago

“I am still awaiting a reply from Dominic Evans to an email I sent in September, in which I enclosed a copy of an invoice for 108.00 for extra Electrical installation caused by your incompetence in telling me that a data cable was necessary in your initial instructions for the installation. I requested that pod-POINT credit me with this amount.”

Helpful Report

Posted 2 years ago

“Been in since Monday last week still not working. Reset WiFi 6 times. Electrician been back. Not a great experience.”

Helpful Report

Posted 2 years ago

“I can get the pod point attached to my app and my car won’t charge.”

Helpful Report

Posted 2 years ago

“Had the POD Point installed a week ago, new EV turned up yesterday, attempted to charge it overnight, only to find it's not working. On the day of the installation, the engineer had to install a new PCB board and as it was Friday afternoon, he just wanted to get away. Attempted to call POD Point this morning (Sat), only to find, that I will have to wait until Monday! Very disappointed”

Helpful Report

Posted 2 years ago

“The first guy you sent was terrible, full of excuses why he couldn't do the job "I've left equipment in Manchester ". Then you sent him back. Terrible attitude, rude! However the third visit was from a great guy, positive, competent, he even tied up the mess left by the other guy.”

Helpful Report

Posted 2 years ago

“Really bad experience,nothing went well,The only thing that worked was when took my money!”

Helpful Report

Posted 2 years ago

“The ordering process was torturous with rediculois amounts of detail. When your engineer arrived he didnt have the correct circuit breaker. You then ignored my contact for a few weeks. You then took another few weeks to come. It was only when i asked for the Chairmans email that you did anything. During an 18 month extension you were the worst service we received. Never again.”

Helpful Report

Posted 2 years ago

“This is split into 2 1. Installation side has been excellent, proactive, communicative & a meticulous install a full 5 Stars. 2. Sales & Assessment absolutely shocking, no home inspection, zero communication, required constant chasing, complete lack of knowledge, take the money & run cowboys! Now backed-up by the fact that we have received communication from the Electric Board that Pod-Point not received agreement from the Electric Board to proceed with the installation: “We have reviewed your ENA EV/HP application form and based on the information you have provided it is not applicable to proceed within the Connect And Notify process.” Plus, additional costs may be forthcoming if a Load Check is undertaken… Have yet to hear back from Pod Point.”

Helpful Report

Posted 2 years ago

“absolutely awful experience which I have contacted customer service twice on and had nothing back as well as asking the person I was emailing to refer me to customer service, didn’t.”

Helpful Report

Posted 2 years ago

“Worse customer service ever! You can’t get so speak to anyone. And when you send an email you wait and wait for a reply! The pod point charger was supposed to be with a retractable cable buts it’s not just a lose cable wrapped around. The fitter was exceptional and very friendly and did an excellent fit! However I am extremely disappointed with the actual pod as it’s not what was explained to me!! And now I can’t speak to anyone for clarification!”

Helpful Report

Posted 2 years ago

“Paid and booked fitting which took a while. Fitters arrived and were unable to complete as they didn’t have the correct fixings. When I tried to re book I was told it would be 7 days even though my car was arriving in 5. The day can and the fitter arrived really late in the day and did not have the correct fittings for my house as no notes had been left. While he was at my house I got a call from pod point apologising that the fitter would not be able to attend ( even though he was there) so again I had to re book and of course had to wait a further 5 days during which I daily had to drive to a garage and sit in it while my car charged before I could start work. Fitter arrive who was really good and fitted. However the customer service was terrible and everything I said and asked for was ignored by faceless staff who man phones and read off of tick sheets it seems. Even when I asked to speak to a supervisor I was told they would call me back. Never happened ! I have cancelled a planned large installation at my place of work by this company and looked elsewhere due to my experience. Very very disdapointing and frustrating.”

Helpful Report

Posted 2 years ago

“Purchase was easy. The follow-on was then slow and it was difficult to get in contact with Pod Point support. Once installation was finally organised, the installer turned up 1.5 hours after the allocated slot and couldn't finish the job the same day. Now it's installed and working, it's fine and does the job.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews