Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all the person who installed the podpoint configured it incorrectly by putting in the wrong series number. This then caused me issues with trying to register for the podpoint app. Also, the podpoint that is fitted isn’t giving the kW that I paid for. Also, there are signs coming up saying there is some sort of interruption in the charge. I need to now contact someone in regards with this matter as its very inconvenient for me as i have to find a charging point in public.”

Helpful Report

Posted 2 years ago

“Quick to take your money, appalling customer service. The installation took over a month to arrange due to a ping pong game of email sending, there was clearly a reluctance by the Domestic Project Manager (Charlie Phillips) to communicate other than by email even though I requested several call backs regarding the installation. Post installation I reported a fault with the unit, The process to report the fault is via email, to which an automated reply is received, this reply advises you that the fault has been logged and a technician will be in contact in 24 hours if not sooner. 9 days later I received an email.”

Helpful Report

Posted 2 years ago

“It worked for 24 hours. When it stopped working g I was told it was a problem with my supply. It wasn’t. Now I’m waiting weeks for an engineer.”

Helpful Report

Posted 2 years ago

“I'd rather not review because my experience was all along awful”

Helpful Report

Posted 2 years ago

“The initial installation was fine, but I have an issue, emailed them last week and auto response email said we will be touch within 1 day, this is now the third working day and no response, you cannot get to speak to anyone over the automated system, so this is to try and get some response, as I have an installed charger that after 3 months has a fault”

Helpful Report

Posted 2 years ago

“Charger was installed on the 26th October, so far I have been unable to use the charger due to the location distance of the charger to my car. I have emailed pod point twice & called 3 times asking for the charger to be moved nearer. As of yet, I have had no response apart from we are looking into it. Customer service is non existent. I have now informed my company of the poor service & advised them I am unable to carry out my duties due to the non availability of a car. At present ,My company assign pod point all there work .”

Helpful Report

Posted 2 years ago

“Please see complaint sent to customer support.”

Helpful Report

Posted 2 years ago

“Very poor. Took my money and refused to refund the unused value. No response to emails. Avoid.”

Helpful Report

Posted 2 years ago

“from my previous review 2weeks ago - still waiting to hear back from Customer Services, have spoken to them, but just fobbed off with “we’ll get your account manager to give you an update” still waiting. In the meantime the Elec Board have been and done their Cut-out Checks. What happens now pod-point - all ok to use the Charger, will I get the 7kW Charge? If not, best come & collect it and forward a refund!”

Helpful Report

Posted 2 years ago

“The charger was installed last Friday and here we are a week later following numerous calls and emails waiting for it to function correctly. Firstly unable to pair the unit with the app although that is now working following a manual intervention your end. The unit is constantly flashing blue and pink and waiting on some technical person to work out why it is not working as it should. This should not be my problem and action is needed to put it right although I am hoping someone is taking responsibility as I write to ensure the unit is working as it should very soon. The installation is not as I would have expected and have had to spend a further £110 purchasing a unit to cover the extraneous electrical equipment nailed to my wall. Overall very disappointed and mentioned this to the Mazda dealer who is going to raise it with Mazda head office directly as it was part of a promotion between Mazda and Pod Point. This is not a review that I expected to write and frankly, I am not impressed with having to phone each day in order to get any response and action to get it working correctly. Thank you MIke Burnard”

Helpful Report

Posted 2 years ago

“The installation was fine. Would have been better if the installer ensured my home charger was linked to my app. I currently can't schedule charging which is very disappointing. Nobody is responding to my contact us request either.”

Helpful Report

Posted 2 years ago

“I am still awaiting a reply from Dominic Evans to an email I sent in September, in which I enclosed a copy of an invoice for 108.00 for extra Electrical installation caused by your incompetence in telling me that a data cable was necessary in your initial instructions for the installation. I requested that pod-POINT credit me with this amount.”

Helpful Report

Posted 2 years ago

“Been in since Monday last week still not working. Reset WiFi 6 times. Electrician been back. Not a great experience.”

Helpful Report

Posted 2 years ago

“I can get the pod point attached to my app and my car won’t charge.”

Helpful Report

Posted 2 years ago

“Had the POD Point installed a week ago, new EV turned up yesterday, attempted to charge it overnight, only to find it's not working. On the day of the installation, the engineer had to install a new PCB board and as it was Friday afternoon, he just wanted to get away. Attempted to call POD Point this morning (Sat), only to find, that I will have to wait until Monday! Very disappointed”

Helpful Report

Posted 2 years ago

“The first guy you sent was terrible, full of excuses why he couldn't do the job "I've left equipment in Manchester ". Then you sent him back. Terrible attitude, rude! However the third visit was from a great guy, positive, competent, he even tied up the mess left by the other guy.”

Helpful Report

Posted 2 years ago

“Really bad experience,nothing went well,The only thing that worked was when took my money!”

Helpful Report

Posted 2 years ago

“The ordering process was torturous with rediculois amounts of detail. When your engineer arrived he didnt have the correct circuit breaker. You then ignored my contact for a few weeks. You then took another few weeks to come. It was only when i asked for the Chairmans email that you did anything. During an 18 month extension you were the worst service we received. Never again.”

Helpful Report

Posted 2 years ago

“This is split into 2 1. Installation side has been excellent, proactive, communicative & a meticulous install a full 5 Stars. 2. Sales & Assessment absolutely shocking, no home inspection, zero communication, required constant chasing, complete lack of knowledge, take the money & run cowboys! Now backed-up by the fact that we have received communication from the Electric Board that Pod-Point not received agreement from the Electric Board to proceed with the installation: “We have reviewed your ENA EV/HP application form and based on the information you have provided it is not applicable to proceed within the Connect And Notify process.” Plus, additional costs may be forthcoming if a Load Check is undertaken… Have yet to hear back from Pod Point.”

Helpful Report

Posted 2 years ago

“absolutely awful experience which I have contacted customer service twice on and had nothing back as well as asking the person I was emailing to refer me to customer service, didn’t.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,116 reviews