Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very disgruntled with the way that I have been treated. I know that it took time to get going but since then it’s impossible they a sensible conversation from them. The only thing they have been 1st class at was taking my £1117 from me. I still don’t know how I stand with availability, installation or with a commission date.”

Helpful Report

Posted 1 year ago

“Podpoint harge installed on the 10th July. Tried to use it 4cdays later and it did not work. Spoke to Podpoint to get this fixed. Got an email on the 18th July saying someone will get in touch to arrange a visit Went on holiday for 8 days came back still no contact from Podpoint. Rang again on the 31st July, was told nothing have been scheduled. Wait on the phone for ages to be told someone will get in touch today. Email was recieved and I have to wait until the 9th August, one month later from the installation date, customer service is poor.”

Helpful Report

Posted 1 year ago

“Ordering and installation was very easy however the communication with surveyors was terrible. It took weeks for them to respond to emails to determine if the property was suitable for an installation. The email responses were uninformative and did not provide the necessary information or answer the questions I had. This resulted in car delivery being delayed. Very frustrating.”

Helpful Report

Posted 1 year ago

“Timescale from payment (they take your money up front) to installation was 2-3 times what was originally quoted when I booked & paid. Engineers were always late or missed appointments entirely. PodPoint generally took a week to reply to e-mails and then only did so when chased. Customer Service in general has been consistently abysmal. In my case there was some additional work which needed doing beyond the standard installation, but the price they charged for this was astronomical - equivalent to an hourly rate of more than £180 per person for some fairly basic building work using minimal materials. When the work was finally finished I was left with an unsealed hole in my house's brickwork where rainwater could enter as well as some other minor damage. Unfortunately, because they take almost £1,000 up front, I felt inclined to see it through rather than demand a refund early on at the first signs of trouble. I wish I'd gone for the refund, because it just got worse and worse the more I had to deal with them.”

Helpful Report

Posted 1 year ago

“Had the charger for approximately a week when it broke. Technical team don't work weekends so had to wait 4 days to get someone to come out and fix. Very little assistance/contact from customer service. Came out and replaced the board within the charger. The next time I charged it the charger failed again. Again awful experience with customer service who don't get back to you. Kept being told it was me who was the problem (settings in car stopping the charge) although I could charge elsewhere perfectly fine and send them a photo of the car settings where they couldn't point out the problem because there wasn't one. Constantly told they have "amended settings" their end (very vague) on two occasions which should resolve the issue.”

Helpful Report

Posted 1 year ago

“Angry with permanent damage to property after install. Complaint dismissed and over I am left feeling very unhappy.”

Helpful Report

Posted 1 year ago

“I had an engineer out 4 times before it was correctly installed and working. first engineering not qualified to install it second one not given details of what had to be installed shortly after the circut breaker failed and had to be replaced throughout the unit failed to release the cable from the pod. Engineer came out for a forth time and replaced parts. It took over 5 weeks 4 home visits and numerous calls to customer services before I got a correctly working pod.”

Helpful Report

Posted 1 year ago

“I have been experiencing issues with the rate of charge not getting above 4.3kWh (incidentally I know 2 people with the exact same fault who are also getting nowhere with podpoint). I contacted podpoint in April and they just employ stalling tactics such as checking the cars software and try again, check the cars setting and try again, check the schedule and try again. Each response takes over a week to receive and essentially nothing is being changed so the outcome is the same and it is partially irritating that I had already confirmed everything they asked. As a result of the low output I am now forced to charge outside of my EV tariff hours which has quadrupled my charging costs. My unit is around 2 years old and podpoint appear unable or unwilling to support any kind of diagnosis or resolution. Looks like my only option is to pay for removal of the podpoint and fit a new unit from a professional company such as Ohme! Don’t waste your money with podpoint! Update: 14/7/23. Despite the public reach out on another review site 2 months ago from Podpoint the reality is they are ignoring my emails. They have firmly blamed the vehicle manufacturer for the issues despite the issue being exclusively experienced on Podpoint chargers, and the unit charging the vehicle for the first 18 months of ownership. Essentially they will mis-sell you a product that is (by their own admission) not fit for purpose, run you round in circles devolving any responsibility whilst failing to honour the warranty, and then ignore any attempt on your part to have the issue resolved. Due to the low output I can no longer use my reduced rate hours to charge at home meaning my charging costs have quadrupled as a direct result! Hardly encouraging from a company they would benefit from EV uptake.”

Helpful Report

Posted 1 year ago

“Poor customer and communication would not recommend them”

Helpful Report

Posted 1 year ago

“I have a Solar panel. I told the engineer before the installation. He said, that's fine. But after the installation, when I asked how it would use the electricity from Solar panel. He said, he does know about. This is really frustrating and I want full refund if you can't with Solar Panel.”

Helpful Report

Posted 2 years ago

“Went to use pod for first time an pod showing red light would Not charge , Charged for ladders an when men arrived to fit pod , ladders had not arrived had to be rescheduled Asked for call off manager did not get this”

Helpful Report

Posted 2 years ago

“Customer service experience has been a complete disaster. Was in the call queue at position number five for FORTY-FIVE minutes. Clearly there is nobody there on a Friday. Charger brand new, does not work, instructions also do not work and raising a case via the app just caused the site the give error messages about their CRM Salesforce. HORRIBLE customer experience, REALLY REGRETTING my decision to buy Pod Point!!”

Helpful Report

Posted 2 years ago

“Had my POD POINT installed in November, my new car delivered last Thursday (now Tuesday)..the POD POINT does not work, it took an hour to speak to an 'expert' advisor who could not help. Apparently the POis not activated on their system. Another department were supposed to call back the same day. I have had no contact from them, can't email just leave a message on their feedback form, I have done this twice...Still nothing. Poor customer service and can't charge my car. I work in the community for the NHS.”

Helpful Report

Posted 2 years ago

“Podpoint have been unable to rectify an issue that prevents the charger being used. An expert has declared Podpoint latest remedy, one of several, would not work. I have asked for the charger to be removed. They have refused to do this. Legal proceedings are ongoing.”

Helpful Report

Posted 2 years ago

“There is a recurring fault on my home charger. Pod point are extremely difficult to contact to get any customer support. There is an online service request form that no one replies to and a phone line cue that never goes down.”

Helpful Report

Posted 2 years ago

“Where to start. Support is a nightmare to get hold of. Over an hour and a half on the phone to get an update on my support case. Installed the charger however didn't set it up to work with our solar system that was pretty obvious we had solar. Then the charger filled with water. Logged another job only for them to close the case without it being fixed. Now charger is dead. Another call to Pod-Point and again another case. Had to spend £25 to charge the car at a public charge point....as a gesture they topped up our account with £15....thanks!!! Wish to God I had never gone with Pod-Point. Nothing but issues since the start. You cannot email them. You have to find the hidden form, hidden in their support documents, to raise a request or sit on the phone to get a case logged. Shocking support seeing as I warned them weeks ago water was getting into the charger.”

Helpful Report

Posted 2 years ago

“First the sales team was fantastic once you’ve paid no more replying to your emails. Installer had no regard whatsoever for take care of my flooring when drilling he damaged my wooden floor never cleaned up left screws outside in the Hse I could of gotten a flat tyer”

Helpful Report

Posted 2 years ago

“Very poor experience”

Helpful Report

Posted 2 years ago

“I originally cancelled my order on the 10th of February the gentleman was not professional on the phone and didn’t confirm any of my details which I thought was strange. A week went by nothing happened I phoned again on the 16th to check because nothing had happened. I was promised the refund would go into my account it did not. I have sent numerous emails with little or no answer they just ignore you. This company is poor they are easy to take your money but not to return it. I asked for a refund 14 days ago.why pod point please contact me Regards Scott poyser”

Helpful Report

Posted 2 years ago

“Faced a delay to get my Pod Point installed even though the company took my payment up front and when it was finally installed it did not work. Although a short-term fix was made via a call to customer services and through an internet fix, I am still waiting for an engineer to come and fix it properly and now it has stopped working at all again. I have to wait over a week for an engineer visit to be arranged to fix something that never worked in the first place. I am very unhappy with the service given my pod cost £1k and will not be recommending the company to my friends and work connections.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews